Hotel was old and lacked amenities. Towels were so used they looked gray. Overall felt grimy and not clean.
4 stars
Hôtel Mercure Strasbourg Centre
Photos of Hôtel Mercure Strasbourg Centre
Overview
The Mercure Strasbourg Centre welcomes you to the heart of the city. The proximity to the historic center gives you a view of the cathedral and chance to take in the beautiful panorama from our seventh floor terrace. Guests can also enjoy the view during breakfast in the connected room. For business travelers, the hotel has a fully equipped meeting room.
Amenities at Hôtel Mercure Strasbourg Centre
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Lowered sink
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
- Walk-in shower
Dining
- Electric kettle
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
General
- Quiet street view
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Bicycle rental
- Beauty salon
Parking and transportation
- Parking
- Private parking
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Terrace/Patio
Reviews of Hôtel Mercure Strasbourg Centre
7.5
Good
1034 verified ratings
Wonderful
250
Very good
261
Good
234
Okay
94
Fair
95
Mediocre
48
Poor
52
Summary of reviews
Guests say
Guests appreciated the hotel's location, noting it was convenient for exploring the city. However, many reviews highlighted significant issues with cleanliness and maintenance, with reports of dirty rooms and bathrooms. Service was also criticized, particularly during check-in and room changes, leading to a less than satisfactory experience for several guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7.5 out of 10
51 reviews
2 out of 10
1 review
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel provides an excellent experience with extraordinary big rooms, a nice and clean bathroom, and a pleasant and romantic view. Additionally, the hotel offers a rooftop breakfast room with a panoramic view and a variety of coffee from a Nespresso machine.
What practical information should I know about parking availability?
The hotel has limited parking space, so it's advisable to book in advance. Additionally, there is parking available in the same building, providing convenience for guests.
What can I expect from the hotel's customer service?
The reception staff are exceptionally helpful, going above and beyond to assist guests. They respond to queries promptly and provide valuable advice on parking options.
What is the best time to visit the hotel?
The hotel's superb location makes it ideal for a visit during the Christmas period, with the city center within walking distance and plenty of restaurants and bars nearby.
What should I know about the quality of the beds?
The hotel offers spacious rooms with very comfortable beds and the option of cribs for families, ensuring a pleasant and quiet stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Noise Levels
Some guests reported that the doors were very loud, causing disturbances during their stay. Light sleepers may want to consider this feedback when choosing a room.
Check Room Cleanliness
While many guests praised the cleanliness of the rooms, some reported issues with dirty carpets and unpleasant smells. It's advisable to check recent reviews for cleanliness concerns before booking.
Verify Room Facilities
Several guests experienced issues with room facilities such as Wi-Fi connectivity, shower functionality, and lighting. It's recommended to verify the functionality of these facilities upon check-in.
Parking Reservation
If you plan to use the hotel's parking, consider booking in advance as some guests mentioned limited parking space and the need for prior reservation.
Explore Nearby Attractions
The hotel's central location makes it convenient for exploring nearby attractions such as Église protestante Saint-Pierre-le-Jeune, Place Kléber, and Cathédrale Notre-Dame de Strasbourg, all within walking distance.
Consider Noise Levels
Some guests reported noise from the lift and stairs, especially in rooms located nearby. Guests sensitive to noise may want to request rooms away from these areas.
Breakfast Experience
Guests appreciated the breakfast on the rooftop terrace with panoramic views. Arriving early for breakfast is advisable to secure a good spot and enjoy the views.
Accessibility
The hotel offers accessibility features such as wheelchair-accessible units and lowered sinks, making it suitable for guests with mobility needs. It's recommended to inquire about specific accessibility requirements before booking.
Staff Assistance
Several guests praised the helpfulness and responsiveness of the staff, particularly in resolving issues and providing local recommendations. Seeking assistance from the staff for any concerns is encouraged.
Location
25 rue Thomann, 67000 Strasbourg, Bas-Rhin
What's nearby
- Grande Île20 yd
- Église protestante Saint-Pierre-le-Jeune114 yd
- Place Kléber146 yd
- Opéra National du Rhin0.3 mi
- Cathédrale Notre-Dame de Strasbourg0.3 mi
- Palais du Rhin0.4 mi
- Musée de l’Œuvre Notre-Dame0.4 mi
- Musée des Beaux-Arts de Strasbourg0.4 mi
- Rohan Palace0.4 mi
- Palais Rohan0.4 mi
- Musée Tomi Ungerer0.4 mi
- Barrage Vauban0.5 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hôtel Mercure Strasbourg Centre
Low season | April |
|---|---|
High season | November |
Average price (weeknight) | $174 |
Average price (weekend night) | $267 |
When to book a room at Hôtel Mercure Strasbourg Centre
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hôtel Mercure Strasbourg Centre
FAQs when booking at Hôtel Mercure Strasbourg Centre
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Value for money | 7.0 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | Strasbourg Entzheim |
Distance to airport | 6.2 mi |
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