Friendly and helpful staff- cosy atmosphere. Ideally situated for bars, shopping and sight-seeing. Good value for money. We parked nearby and once we had mastered the one-way system it was easy to load the car for next part of journey through Mosel. Smoky smell of pillows.
Very nice little Hotel. Perfect location. Great service.
Entrance to the hotel is through restaurant or back door.
Exellent hostess! Very friendly and flexible. The hotel is placed in the main shopping area in the old town and we found very good shops and restaurants a few minutes away.
Perfect location for the town of Bernkastel; our room overlooked both the town square and the Mosselle River. Good breakfasts.
The location/the room (comfort). Nothing
Great location, free parking( elsewhere) , nice clean rooms and excelent helpful stff
we occupied room 4 which was really comfortable with a seperate sitting area and balcony
We arrived after the time that the hotel closed, but a note was left on the door for us, and we did not have any problems getting in. Friendly service, good breakfast, nice room.
Location of the hotel is perfect, we also liked the rooms. The service was friendly. Highly recommend for a family stay AAA+++
Staff extremely friendly and helpful. Service very good. Fantastic hotel if you are looking for a romantic and relaxing holiday away from home. Web-site advised golf was 3km away however the closest course was half an hour drive to Trier.
The Restaurant and the charactere of the building The room had thin wall which means that you clearly hear what'a happening in the next room! However I slept well.
This has all the ingredients of a top class luxury hotel. The staff (mostly young girls) were pleasant and professional. Breakfasts (with Sekt) and bar meals were also very good. The slight drawbacks mentioned below were therefore all the more frustrating. There seemed to be no "joined-up" management, and no-one really in overall charge. On two occasions we booked at reception for meals but the restaurant did not get the booking. The gourmet restaurant also did not allow guests to eat indoors in the evening (away from insects), so we were forced to eat in the bar, and on another evening we were told we could not eat anywhere in the hotel, and had to find a meal elsewhere. The junior suite we booked was very nice, but surprisingly did not include a bath but only a shower, and being at the dormer level with no airconditioning it was also uncomfortably hot. This hotel has a lot going for it, but seems to need a shake-up to reach true Relais et Chateaux standard.
This hotel was by far the best one i have ever stayed in!!! The stay began with a receptional greeting that was superb. From there the experience just got better. The Mosel river was a 2-3 minute walk away and the dining was of top chef status...very gourmet. Looking for a great getaway for Valentines day or an anniversary...you have got to go here!!
Location, restaurants and rooms Lack of AC and minibar
Fantastic lady in red jacket on reception, very helpful. Lovely hotel The staff on the bar for the outside garden needed to be quicker and needed more training
Excellent service and very nice and beautiful hotel. Many free extras such as borrowing a Porche for free and free entrance to beautiful spa area. The breakfast buffet and the restaurant were excellent.
The spa was lovely although it didn't have a pool. The staff were extremely helpful and friendly. The hotel's location was a little too remote for us. Mulheim is a small village with very little in it.
Friendly competent staff. Comfortable, spacious room. Excellent restaurant.
Quality of breakfast and diner was excellent No bar/frigerator in the room
The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.
Room 23 that we were in had mold on the celing in the shower! Not acceptabble!
our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!
Location Bernkastel is a delightful town and we really enyoed our stay
breakfast and dinner in the restauraunt access by car was not easy as the street outside the hotel was very narrow and easily blocked
Location Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures
Great location,good food and portions,because we stayed out of season some facilities were not open which can be expected.Will stay again When we arrived the hotel was shut.A Note on the door to say please go next dooor for a key would have made it so much easier.Not good
I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.
The relaxed atmosphare and the service Nothing specific
Location and scenic view. Could see the lighted castle on the adjoining hilltop from the room window. Rooms were extremely spacious and the breakfast service was pleasant and beautifully presented by an English speaking server. They also made easy accomodation for our unexpected late arrival. No telephones in the rooms, so we were unable to easily contact our traveling companions who were staying in another room. Rooms did not have any information about the hotel and services provided, such as the location of the breakfast room, nor did they give you any information regarding the town or area events and places of interest.
The nice and friendly environment and beautiful old town of Bernkastel Kues. After having seen the room and the beautiful view it offers we decided to add anothe night. --
The room was clean, confortable and with very nice view over the river
perfect location, a good price, and very friendly staff
No any bad points
We booked a Superior Room and were pleasantly surprised by the wonderful views from the balcony. The decor in the room was very nice. I loved the big windows! The bathroom was also very nice and had a great shower. It is inconvient that there isn't someone at the reception desk at all times. I also thought for the price of the room, that internet connection should be free of charge. I had to pay 8 Euro for 60 minutes of internet usage. I only used about 30 minutes and then logged off. Later when I tried to log back on, the T Mobile site told me that I had used all of my minutes.
Charming staff and helpful. Superb room and view. Decor outstanding for the price. Excellent position. Parking to offload luggage sometimes impossible due traffic congestion necessitating a long walk with heavy luggage from the public car park. Excellent staff not always immediately available. Breakfasr slightly disappointing despite the breakfast area being part of an impressive patisserie.
Big, modern and spacious rooms. Perfect loacation. Good breakfast. Many flies in the breakfast rooms (they must do something with that).
great location- great view of the mosel
It was such an elegant hotel in the middle of a beautiful town. The staff, rooms and facilities were perfect.
The room was big and mostly clean. The sheets smelled like old people's urine. The staff was horrible.
Excellent place, very nice and friendly staff.
the manager was nice
Awesome for the price. Everything in the hotel room was new. Hotel owners are the sweetest couple and make you feel very welcome. They were nice enough to give me a ride to the airport for my very early flight. Food was good for the price. Restaurant regulars are blue-collar Germans who are chatty and friendly so you get a feel for what life is actually like in Germany outside tourist spots and cities. Bus from airport to the hotel is very close. I would recommend the hotel for anyone who has a a flight out of Frankfurt Hahn. None.
Owner was really perfect, warm and helpful person.
Friendship and Hospitality to the very best extent! N.A.
Clean, more or less comfortable. Don't expect shuttle bus service as owner works as chef as well.
The price is excellent, and e4.50 For breakfast of meat and pastries was quite good. Very smokey restaurant (though the rooms were not smokey at all). If you expect to use the shuttle the next day, be sure to book it the evening before!
Excellent service from Mr Francesco and his wife Mrs Josephine. Very hospitable couple. Breakfast was good with big portions and tasty bread, but I would have expected german bratwursts or other types of german sausages to go along.
The staff was very friendly. Breakfast was very cheap and very tasty, also we chose the time to have breakfast.
The kind staff Staff is very busy (but theyworks out quikly)
the hotel was ideal location near the airport. the staff could not have done more for us. they were on hand with the shuttle bus whenever we needed it be it going to the airport or to the venue we were attending beside the airport. could find no complaints about any of the services! would not hesitate to stay again.
The landhotel is a great place for an overnight stay..The room we had was perfect and so clean. Breakfast was great also. Staff were very friendly and helpful . Having the free shuttle to the airport and bus terminal was a bonus and a saving on taxi fares. I would most certainly stay here again.
staff were very helpful and could speak English
the buffet breakfast was excellent value for choice and cost the room we were allocated was not ready and we had to wait in the corridor for 20 mins while the room was made up .we arrived at 2.30pm
how close it was to the airport and the free shuttle bus the hotel was not at all how it was shown in photographs on the website, no bar or restaurant as described on the internet, wifi didnt work even in public areas as described on the internet, i booked a none smoking room yet when the extactor fan was on in the bathroom (whenever the bathroom was in use) there was a distinct smell of smoke, the sheets on the bed were stained and the duvet was very small for the single bed. also i requested a wake up call which was forgotten by the morning reception staff, but she did appologise.
That was good and we liked breakfast a lot
The whole stay Soap reservoars were not easy to handle
i was appalled at where we ended up staying.It was not what i booked on line,it was a house with no facilitire.Could not even purchase a bag of taytos.real hotel up the road to right,had to walk up there to order cup of tea in morning.never again.AHovel.False advertising.TERESA 4/11/10
Close to the airport. Good value for money. Being collected and taken back for the bus.
It was quiete. Cappucino
Great staff. Nice material choice and cleanliness of rooms.
Close to airport, clean, big room, free parking
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
the staff were very friendly The bar was awful
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
We liked the kindness of our guests and the magnificient room where we had dinner. The dinner served was very nice and we all enjoyed our stay!
The Landgasthaus is personal and different from an ordinary hotel. The atmosphere of the Landgasthaus was unique and the location is very good. The rooms were a bit cold, but it is an old house, so it is understandable.
Zona muy tranquila, y una buena opción para pasar unos dias en familia.
The beautiful dining room. The bedrooms were nicely decorated and the quietness of the village. The bistro in the hotel was quaint and comfortable and the people were very nice.
Excellent friendly family run country hotel, very warm and welcoming, not run-of-the-mill, very good food and wine, beautiful beer garden with views to the surrounding landscape, close to airport and yet set in an idyllic valley, stayed in their 3-bed-apartment, which was cosy and spacious beyond expectation
Food Not the type of room we expected (self catering type of accommodation) and some 200 yards up the road from the hotel/restaurant.
Owner of the guesthouse, Mr Schmidt is very kind and friendly person. He also makes great breakfasts. Our apartment had 3 rooms, big double bed and large, comfortable bathroom. There is a great restaurant at the guesthouse with some tasty local cuisine.
Excellent restaurant, top quality German food and Mosel wine at affordable price. A privately owned and managed hotel. Cozy rooms with kitchens. Located near Frankfurt-Hahn airport (taxi costs 15--17 Euro one way) in a very quiet and beautiful village with traditional houses and an old church. Excellent for an overnight stop-over when flights connect in Hahn, an alternative to faceless boxes at the airport.
the friendliness of the owner and his wife. the hotel was in the middle of nowhere, with the nearest town being 11km away, what was stated has a 5 minute journey from the airport was in fact 15-20 mins and at a cost of 20 euros
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
15 min from Hahn Airport by free shuttle service
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
A nice hotel that I would recomend to others. Need a better map to the hotel
The Staff were fantastic!!
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
Quite, clean and spacious ! comfy beds ! a good surprise ... We had some difficulties in finding the rigth e-mail address of the hotel. We wanted to send an e-mail to insist on the fact we wanted a non- smoker room. We finally called them.
Staff was really friendly and helpful.
Cleanless, warm room, comfortable bed and good shower small television, lack of sheet on the bed
Good breakfast, excellent coffee and able to buy coffee, tea, beer and snacks in the hotel at a low price.
It exceeded my expectations.
Great value. Rooms were very clean. Most important is the great staff, very accomodating!
Friendly staff and a spotless room made our short stay a real pleasure. na
The room was very modern and nice interior. The hotel near the forest. a little bit far away from the airport. 2 km, and on foot is not very good.
Very clean and I was given a bigger room as it was free. So that was great! The owner spoke great english and was very helpful. No bad points!
easy, value for money, hi standard, around the clock check in
Great as it always is!!!!!!!!!!
spacious rooms ,friendly staff,tasy food at the restaurant,sumptuous breakfast,free wi-fi ,free parkingSecond time staying there ,definitely each time I fly from Hahn I will stay there .
the staff were very friendly and helpful.
Ideal if you need to catch a flight in the morning from hahn airport,Restaurant very good and the staff were very helpful
The hotel was lovely and the staff were very helpful.Great location for the airport.
Quiet hotel at the country side. Poor lighting in the room. This is common for all Gernan hotels.
Very friendly staff, rooms clean and comfortable, good selection of drinks, excellent food. A very well run establishment.
Shuttle to the airport was offered. At arrival could not get in touch with hotel. At departure hotel informed us that if no shuttle was available taxi would have been paid by them, nevertheless I had to pay taxi . I wrote a letter asking reimbursement for the eur 10 paid without any response as up to dat
The wonderful countryside is very relaxing in the small town of Sohren yet you can still have a great meal at a handful of restaurants in this little town. The location is great and so close to Hahn airport. Kaefers also makes it wonderful for shopping and convenient to ship your purchases. Honestly this is a great overnight package for someone who doesn't want to travel too far from the airport and still do some shopping. There isn't anything I didn't like but it would be extra nice to have natural water instead of fizzy water in my room and a piece of chocolate too. Thanks for a great stay.
This Airport Hotel was on older building but had been refurbished making the rooms basic but clean and newly decorated. the bathroom was clean, and the bed and matress was new. The buffet breakfast was terrible - very little choice, hardly a buffet. The lady came over and asked us if we would like eggs and bacon which we said yes to thinking it was part of the breakfast only to be charged an additonal 2 euro each for them! Complete con.
Very special and personal attention from the owner of the hotel. Tasty food for breakfast. Silence around. No visible reception desk.
Excellent hotel with very friendly staff and beautiful restaurant attached. Good pubs down the road too.
Good place to while away some time between flights, walked around town, good restaurant.
free transfer - only as at the airport reservation desc
Very good Restaurant was poor
Location is good, cleanliness is good, very peaceful, breakfast ok, price ok... Room was quite cold, in october...
The hotel was OK.The price includes a transfer to/from airport. Supermarket nearby.
Very friendly staff. Free transfere from airport to the hotel. Nice and clean room and very quiet.
Very good restorant!
Very personable and courteous service, very clean and economical.
It was close to Hahn airport, we were able to park free for the days we were gone, and a shuttle took us to Hahn airport and picked us up and returned us to our car. This was wonderful!!! The breakfast buffet was great!
close to airport and shuttle service / free parking
The location is very close to Frankfurt Hahn Airport and there is a free shuttle. Breakfast was good and we liked that there is a refrigerator in the lobby to get bottled water for free or coffee. The room was spacious and very clean. There were 2 small beds instead of one larger one in the double room (normal, I know) but they could not be pushed together to make a large one because there was wood from the bed frame in the way. The beds and pillows weren't that comfortable. The day we arrived the hotel was understaffed and the only person there was picking up a guest and had left a note that he would return soon, so we had to wait for about 15 minutes to check in and we were very tired and cold and ready for bed.
Proximity to Airport and Price Time to Check in - 1 hour - not acceptable
The room was great and so was breakfast!
everything, especially the fact that they keep your car for free while you are on your trip
Friendly, very helpful and efficient staff. Free parking while on holiday (much cheaper than using airport parking). Efficient transfer service.
their frendly nice and good
I sent you an email to reserve the shuttle bus for my early flight on the 26th November. This email was ignored and there was no bus that morning to bring me to the airport. I had to call a taxi. your shuttle bus service is a very important part of your business. if a customer cannot thrust you to provide this service than we would not stay there again.
Close to hahn airport, wireless internet, clean comfortable rooms and friendly staff
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
Spa and very clean room; extended parking and shuttle service. None
Very clean, comfortable. Breakfast was very good.
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Free web few intarnational tv chanels
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
We were made very welcome, our room was well appointed and comfortable. Parking is a short distance away down a steep flight of steps, but you are conveniently located near the centre of Bernkastel
The hotel is a block off the river, but there is nothing in the way to obstruct your view and provides a wonderful view of the city of Kues. The morning staff clerk could use some remedial customer service training.
Great location if you want to explore Bernkastel on foot, with superb views, well considered layout in what are quite small but very comfortable rooms and a good selection available at breakfast. You need to remember to arrive before 6pm and perhaps phone ahead and check whether on-site parking will be available - it's quite a long walk from the car park if the hotel car park is full. If you have an estate car it may be advisable to use the town parking as turning space in the on-site car parking is very limited.
Good location in the town centre with a view over Mosel river. Family's own wines available with a cheap price. Hard to find, navigator didn't recognise the address.
Fabulous view over river. Very close to old town square but quiet. Good restaurant just across road. Footpath to castle right by hotel. Parking OK for us though limited. Could not check in or even leave luggage until 3pm on Sunday - but info did say check in time was 3.
The Staff was very freindly and helpfull. Our room had a beautiful veiw of the Mosel
Staff was extremely friendly and accomadating. Our room was neat and clean with a great view. The whole experience wasvery good. I will definately stay there again!
Situated in a beautiful German town on the Rheine the hotel has a great view over the river and is located ideally for the numerous bars, restaurants and shops so you can easily walk everywhere without any need to use the car.
clean and comfortable. friendly service
food excellent, staff helpful and friendly, cleanliness also excellent disappointed in size of room considering the cost involved.
The location was good,with easy access to Berncastle K.We found the Hotel Volz to be superb,from the warm welcome of the owners,excellent accommodation,charming staff and first class food.Information on the area avalable on site with the owners only too willing to offer advice. We found no fault with this excellent Hotel.
Very good, modern spotlessly clean room with jacuzzi. Bathroom was really great too. Good breakfast. The only slight disappointment was the bed. We had asked for a room with a double bed and what we actually got was two singles pushed together. In principle not a problem, but these beds were light and with the parquet flooring, they tended to move around quite easily! This could result in some embarassing moments with one of you disappearing in the gap which suddenly opens up between the two beds. Other than that....great!
Our double room had a wonderfully large bathtub with jets which you don't often find in European hotels. The breakfast was quite nice. The service at dinner was somewhat slow.
Very good value for money...simple, no frills.
Very modern decor and extremely clean. Excellent view of the castle, although was not in walking distance to the town centre.
A pleasant Hotel located a short stroll from the centre of a very picturesque town. Staff were friendly and the continental breakfast did not disappoint. A kettle in the room would have been nice.
It was quiet and modern. Bathroom was large. Bed was comfortable Location from town centre. Did not have satellite TV for English channels.
They have an excellent restaurant and offered good value for money Although there was a view of the vineyards from the balcany there was a main road and industrial buildings in between. Consequently I was slightly disappointed with the view but overall this was a good hotel offering value for money.
Friendly staff, godd location, godd food.
The staff were very welcoming and helpful. The rooms were clean and bright and the breakfast was great.
Excellent location in very nice town center. TV monitor very small,must be updated..Wireless internet not available in rooms.
Cleanliness efficiency of staff good kitchen
good location very steep stairs for older people no elevator.
The staff was very helpful. Transfer to the airport was very convinient for us. The ladies working at the hotel were always in a good modd. Hotel manager too.
The hotel was in the heart of Bernkastel's shopping and restaurant area. Our stay was made more special when we tried checking out early in the morning and the front desk was closed. We found a couple of employee's in the back and they opened the desk and checked us out and asked if we wanted to take breakfast with us. When we declined she insisted and then packed us some juice, slices of salami, cheese, bread and tomatoes. It was a nice touch to end our vacation. It is a bit of an older hotel and the rooms are quite small, but the service made up for it.
The location in the town center is the major attraction of this hotel and the fact that they have parking for the car although this is seperate from the hotel and is up a steep flight of stairs The room was not very big and the bathroom small but it was always clean.
We had a lovely time in Bernkastel, it is lovely and quaint.Hotel was right in the centre and served a good breakfast. Rooms were confortable and clean for this star hotel
breakfast the bed cover and pillows could be bigger
Went to Trier and on the boat to Trabon Trarbac No sausages or full english at breakfast
Nice hotel and perfect location for me an my friends when we were visiting B.K.
The new Bar was nice and the room comfortable The Restaurant was quite hot and stuffy because of a lack of ventilation. Dinner was OK but due to the stuffiness of the room was not enjoyed. The background music is too stuffy and will dull. The main dislike is that we were unable to sleep the entire night because of the road noise.
Hotel is very nice, clean, and staff is very friendly and helpful. The double rate is a bargain. The location is awesome, right on main street, impossible to miss, and within walking distance of most everything...we were pleasantly pleased from the moment we arrived.