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The loaction in the Mosel valley is excellent. In the little village u can tast excellent wines from top producers of white wine. Some rooms were rather small. Dinner service was inefficient.
The staff were excellent and extremely obliging. The food in the restaurant was very good and the breakfast choice was excellent. The hotel is a very pleasant place to stay in a beautiful village by the river. I would stay here again, but I would definitely book a room overlooking the river as the rooms at the back feel a bit dark (although they are cheaper and there is a terrace at the front).
We really liked the room and the location, it's a pleasant place on the mosel. The breakfast is a good surpise for the price, very clean and quiet good. The restaurant is quiet expensive and not so good for french people...
Excellent staff, beautiful location, beautiful view of the river from the balcony rooms on the front of hotel, breakfast on the patio overlooking the river was very nice. There was a mixup in reservations (see below). The hotel apologized and charged us a reduced rate for the balcony room for our last night's stay plus provided an excellent bottle of wine at our dinner. Was greatly appreciated! There was a mixup in reservations and the rooms with the balcony overlooking the river which we reserved were not available the first night. The rooms in the back of the hotel are fairly small with lots of street noises on a summer weekend night . Recommend spend the extra money for the balcony rooms!
Hospitallity and the dinner in the Restaurant. The meal was very good ! Internet ! It's little strange one hotel nowadays, without internet conexion ! For tourism or business, Internet nowadays it's a very helpful tool for everything !
Friendly atmosphere, fine and quiet riverside location offering a good standard of accommodation. Food very good. Real value for money. May well go back if in the area again.
Beautiful view of the River from balcony of room. Lovely breakfast and evening meals.Very friendly owners and staff. Good location for sightseeing. Good parking facilities.
The staff was extemely helpful. The location was beautiful and quiet. nothing
great location room with balcony over the moselle river (after seeing the rooms available we upgraded from standard to comfort room with balcony overlooking the river. was worth the extra 20 euros par night. ate dinner every night on outdoor balcony great chef
Nice sized room with large blacony, worth the extra money.The food was superb. road was a little noisy at times.
We stayed in the cheaper room in the guest house behind the hotel and enjoyed the views over the Mosel while having breakfast and evening meal on the terrace of the hotel
Delightful. About the best organized and cleanest gasthaus that I have seen. Very reasonably priced. The food was a plaesent surprise.
Very accommodating, efficient owners. Clean, nice setting next to the Mosel River. Food was delicious. Would recommend to anyone. Everything was well appointed--no negatives.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
Free web few intarnational tv chanels
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
Only stayed one night but was very comfortable and river views were lovely. Staff helpful would stay here again. Appartment very spacious. Not quite sure our dog was welcome seemed to be a lot of restrictions.Was not able to book a table to eat at hotel which was a shame.
We had a beautiful junior suite. The breakfast is excellent and so is the food and service in the restaurant.
The ultimate hotel hideaway! Trapped in a time warp somewhere on the Mosel. You expect Baron von Richtoven or Hercule Poirot to walk into the restaurant at any moment. Even the toilets are like an art gallery. Food excellent. Our room was designated as in the main body of the hotel but was actually in an attached part over the public toilets.
Great location near the wine festival
good hotel,romantic atmosphere
Very good service. Food and service in dinning room was outstanding
Fab big room & spotlessly clean. Very nice staff. Over excessive selling of products in the beauty spa....very of putting. Would have used it again except for that.
We loved the view over Mosel and watching at a beautiful castle wile eating breakfast. Excellent food and restaurant and lovely Spa. We thought the city where a bit boring, everything was closed and did not know oct/nov. was off season.
The service very hospitable
The greeting on arrival was very welcoming and genuine. The food and service was superb. Stunning art deco hotel.
Very helpful staff with fabulous views from river side,very romantic.
Hotel staff was very helpful. The hotel is located in an excellent area. The food was not what we expected. We thought they would have hot foods as well as more variety.
The wonderful view, quiet peaceful locatopn, very large room, staff helpful, good food The hot food at breakfast could do with some attention.
we liked the room, the terrace and the wine pub. And it was also in a place that you could walk to other restaurants and the little village.
The room was spacious, the kitchenette a nice touch for when we didn't want to eat out. The staff was very friendly and professional. The restaurant food is incredible. The scenic location, directly on the Mosel and across from the Ruin Grevenburg is beautiful even in the winter. It is also a short walk to the train station. The bathrooms are a bit on the small side for a four star but typically bathrooms in German hotels aren't very large.
Location, atmosphere, car parking Restaurant and bar expensive
excellent location, excellent rooms and service. restaurant pricey
Good location close to Mosel River. Room is comfortable. Tasting at thier winery was quite impressive. All staff are very kind and friendly. But some of them are not fluent in English.
We stayed in a suite, downstairs was a kitchen, dining and living area with a balcony overlooking the Mosel river, upstairs a large bedroom. The room was very clean and the hotel itself was remarkable with local paintings on the walls. Very nice. Hopefully we get to go to Traben-Trarbach again just so we can stay at that hotel. Highly recommended. (We had to pay a little more to upgrade to the suite)
Very pleasant staff, wonderful location, breakfast very nice.
Friendly staff in hotel, large rooms and all in all a lot of space everywhere. Spa had no pool nor jacuzzi this is rare. Hotel should also mention that kids are not allowed to enter spa area. My family didn't visit there at all. Restaurant with dinner and service was not on same level as hotel rooms
Its position on the Mosel A little soulless. Hygiene in the breakfast room was a concern on one day with uncovered cheese and meat attracting flies.
the rooms, the location, the beer garden The bar
Very well located on the Mosel river banks,good base to explore the wine region.Rooms have been beautifully refurbished to very high standard. Plenty of car parking. Food of a good standard,especially the breakfast buffet. A dinner menu in English was not available and dining room staff on duty in the evening spoke very little English. Breakfast staff did however speak good english.
The situation room airconditioning was not very efficient
Nice environment along the Mosel River and nearby vinyards. Nice and confortable room. The breakfast (that was included in the price) was excellent. We booked a room for 2 adults and one child. When we arrived at the hotel the reception told us not having received the information about the child. As a result we got another room (which was a nice room) but not the one we initially booked.
excellent surroundings and very relaxing no wi fi access after repeated attempts and asking for assisitance from reception no problems at other hoterls
Exellent quality, spacious, recently decorated rooms. Luxury facilities, Very pleasant terrace overlooking the river for a drink and food. Pleasant, helpful staff. Peaceful village close by that provides alternatives for eat & drinks if you want. I advise you to do your best to get a room on the river side of the hotel. The other side overlooks a road. There is no noise because of good insulation, but of course it is less attactive as a view.
All the staff was very kind and most helpfull. The food was very good and the location on the bank of Mosel beautifull. No nothing.
Friendly Staff. Great location and beautifully decorated hotel. menus only in German.
The food It seemed a bit "tired"
Breakfast, location to Mosel None
-the rooms are are clean and simple, nothing special. the reception isnt open 24-7.
dining room no fans to cool west facing hot sunny room even with balcony doors open
the calm, and the food !! people there also are rather nice a bit lost away from any twon, shops.....without a car it is a bit more difficult
The owner was great!!!! I left my credit card and she went out of her way to work with me to get it back to me. The shower was just ok. The door kept opening and the water temp kept changing
The situation of the hotel was ideal. It was in a quiet area with views of the Mosel and lovely river walks and the river ferry station was also very close. It is situated within easy reach of the bustling Bernkastel. Breakfast was very good. We booked a vineyard view but was placed in a room overlooking the Mosel and we appreciated this much better view.
The room was very clean and well laid out. It was a welcome relief after the previous 4 days staying in Paris! The restaurant had a small menu but the food was very good at a very fair price. We could not park in the hotel parking lot. There appeared to be a number of staff cars there and the hotel was very busy.
the position and setting
It was near to the vineyards for a nice walk. Free internet service. We were received just as numbers and not as people. Straight forward, no careing. The room was small, the bathroom minimalistic. We had asked for a twin-bedded room, and got a room with two standard beds in a row after each other. When we complained we were told that this is the way it is in Germany! And certainly, the hotel had nothing like that we asked for.A simple walking-map, fre on most hotels, was 2.5 Euro. The hotel's restaurant (nice) had an excellent menu outside but inside it showed up to have avery limited menu on Wednesdays. The good thing was that we had a low-cost evening. Good service in the restaurant. The hotel's parking garage was almost impossible to enter and even worse to get out of. Parked finally on the municipal P.
The Restaurant and the charactere of the building The room had thin wall which means that you clearly hear what'a happening in the next room! However I slept well.
Excellent service and very nice and beautiful hotel. Many free extras such as borrowing a Porche for free and free entrance to beautiful spa area. The breakfast buffet and the restaurant were excellent.
Quality of breakfast and diner was excellent No bar/frigerator in the room
This hotel was by far the best one i have ever stayed in!!! The stay began with a receptional greeting that was superb. From there the experience just got better. The Mosel river was a 2-3 minute walk away and the dining was of top chef status...very gourmet. Looking for a great getaway for Valentines day or an anniversary...you have got to go here!!
Friendly competent staff. Comfortable, spacious room. Excellent restaurant.
The spa was lovely although it didn't have a pool. The staff were extremely helpful and friendly. The hotel's location was a little too remote for us. Mulheim is a small village with very little in it.
This has all the ingredients of a top class luxury hotel. The staff (mostly young girls) were pleasant and professional. Breakfasts (with Sekt) and bar meals were also very good. The slight drawbacks mentioned below were therefore all the more frustrating. There seemed to be no "joined-up" management, and no-one really in overall charge. On two occasions we booked at reception for meals but the restaurant did not get the booking. The gourmet restaurant also did not allow guests to eat indoors in the evening (away from insects), so we were forced to eat in the bar, and on another evening we were told we could not eat anywhere in the hotel, and had to find a meal elsewhere. The junior suite we booked was very nice, but surprisingly did not include a bath but only a shower, and being at the dormer level with no airconditioning it was also uncomfortably hot. This hotel has a lot going for it, but seems to need a shake-up to reach true Relais et Chateaux standard.
Location, restaurants and rooms Lack of AC and minibar
Staff extremely friendly and helpful. Service very good. Fantastic hotel if you are looking for a romantic and relaxing holiday away from home. Web-site advised golf was 3km away however the closest course was half an hour drive to Trier.
Fantastic lady in red jacket on reception, very helpful. Lovely hotel The staff on the bar for the outside garden needed to be quicker and needed more training
spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience). pillows; internet access
very large and comfortaable room
Extremely spacious, well appointed, comfortable rooms. Breakfast could have had both greater variety and quantities.
Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.
The Manager was very friendly and cheerful. The surroundings are stunning as is the building. Could do with a few signposts around the place directing us where to go - we went to a few places before finally finding Reception via the back door. Although we had been told where to go for breakfast, again, we had to ask how to access it. Just a few clear signposts would have helped. Other than that, couldn't fault it and would highly recommend it and come back again.
The location was perfect for a trip up the Mosel valley and the hotel was excellent. Just wish we had more time on the trip to linger.
The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services
Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area. Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).
peaceful and very beautiful location, wonderful, big rooms no
The location was great. Being almost of the river with picturesque villages surrounding it The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.
Very good food, very poor room (no curtains, so no open window possible also no aircirculation: you'll receive muskito's all over the place)
The dinner!. We eat one day the buffet, but because we are later, the food was in complet disorder. I sugest that use small "pan" in the buffet, and them , when is necessary, complet wiht another full "pan".
The breakfast was wonderful even though a staff member slammed a pot of coffee down on the table startling both my wife and I. We shared a tiny balcony with the ajoining room and there was no partition or divider for privacy, only a railing.
We only stayed at this hotel on an overnight stop however found it pleasant and comfortable. Staff were most helpful particularly as they were under pressure coping with a wedding and a bus party.
Its a perfect hotel, it was my 2nd time there and a 3rd time is planned already, staff is just so friendly and polite, most of them speak English too which can help, the new comfort double rooms are gorgeous, breakfast is quite tasty, a lot of choice of different foods, we just love that hotel and its location, its peaceful, quiet, nice big forest just behind which is perfect to walk the dog, really nothing wrong about this place nothing, everything is perfect
A delightful hotel. We received a warm and friendly welcome from the family owners. A complimentary glass of wine with our (excellent) first night's dinner led us to buy some of the Conrad's own wines, which I can recommend. There's not much to see in Brauneberg itself, but nearby Bernkastel-Kues has a lovely centre (Markt), a spectacular castle and several cafes and restaurants
food good staff friendly booked a room with balcony with a view of the mosel , the hotel is on the wrong side of the road , there is no view of the river. The manager tried to get us to move on the last night so she could allocate the room to another guest by telling us there was a defect in the room.
Although we only stayed one night, whilst breaking our journey, the welcome at the hotel was fantastic. The room was spacious and extremely comfortable, and the evening meal was out of this world - the choice on the menu was excellent, together with the choice of local wines to accompany it. We wished that we were staying longer.
Beautifully furnished and spotlessly maintained elegant Town House. The owner goes out of her way to be hospitable and is a great cook No
The owner, Frau Bastgen, was a gracious and welcoming hostess....champagne on the back terrace was wonderful as was the time spent with her after dinner in the front parlor. Breakfast was exceptional.
Personal attention and interest. Nice (bath)room and facilities. Fantastic breakfast. Useful information for making trip in the area.
friendly owner - very luxurious - delicious breakfast - nice town. no
All of the above plus the professionalism of the owner and the courtesy upon my arrival. I will definitely stay there on my next trip to that area later this year. No. Everything was much better than I expected.
A warm welcome, the excellent breakfast and very good travel and visiting tips. very nice and luxuous decorated house and rooms. nothing
Elka Bastgen was the perfect hostess and made us very welcome. The room was beautiful and the breakfast was a delight. Wonderful experience!
Staff was nice and friendly, restaurant at the down stairs was also nice and we had there a good family dinner. There were just terrible the smell of tobacco in our room!!! Argh!!!
Good free wifi and use of fridge in room restaurant is badly run,poor follow up by management of our food complaint.
This hotel was very dog friendly which is a definate plus for us. We also enjoyed the walking trails and pool. The decor is a bit dated and it seemed like everyone was smoking - at least we had a non-smoking room on a non-smoking floor.
1. WiFi in room (for a fee) 2. Use of Business Center computer to access internet 3. Nice breakfast buffet 1. Lack of ventilation in room 2. Major convention descended on hotel second night 3. Drunk attempting to enter our room early morning; same drunk leaving a mess in front of our door in the hallway
Great spa facility that was not busy the weekend we were there. recommend a walk down thru' the vineyards to the river and the challenge of walking back up. Breakfast was excellent. Staff very friendly and helpful.
I stayed for a very short time, but the hotel is very good. None.
Swimming pool is very nice and also the sauna area. Very helpful staff.
Plenty of parking; good sauna/pool. Boring & outdated room, worthless pillows, confusing hotel layout.
free wifi,breakfast,staff,location, christmas market
We had a really nice time staying at the hotel.
excellent breakfast reception is closed to early in the evening
Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.
Nice selection for breakfast It is quite a walk from the centre
Nice friendly staff, very designed hotel.
The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.
Staff friendly and accommodating. Ample spacious rooms. The breakfast was delicious and beautifully presented. the hotel was not completed, still working on completion, this is understandable. The only really negative was that they would not take my credit card, they stated they were new and that service was not working. I did not take enough cash to cover the Euro 75,00. My husband and I had to scrape together our additional cash to pay and that left us with little to purchase fuel and eat for the last day of our trip.
We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!
Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
It was quiete. Cappucino
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
the staff were very friendly The bar was awful
Great staff. Nice material choice and cleanliness of rooms.
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
Close to airport, clean, big room, free parking
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Very clean, comfortable. Breakfast was very good.
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Spa and very clean room; extended parking and shuttle service. None