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Waterfront veiw They gave my room to someone else, and didn't even tell me. Be up front and honest .
When you think of a motel, you normally assume a tired run down 2 star hole in the wall. The golden sands is hands down a 5 star kinda motel. More like HOTEL! the first thing I noticed when I finally checked in was how clean the building was! It even smelled clean! The room was perfect. The beds were so comfortable! the bathroom was really nice and modern looking, and the staff I encountered was nothing but nice. I'd highly recommend this to families, couples, groups of friends, or anybody looking for a great deal on a wonderful place. I enjoyed my stay very much and will be back hopefully sooner than later! The indoor pool deck was gross and there was trash and a used diaper sitting in one of the chairs. With it being such a family friendly area, i feel it should be kept up with a few times daily! But to be fair, I peeked inside, with no plans of ever using it in the first place. You're at a beachfront motel who needs an indoor pool!
Staff was great and answered to our needs. Room was very clean. Nothing. Our stay was good.
Proximity to waterfront Price Dining proximity Television was extremely old Did not change sheets
i liked the location and the nice beach
Everything needed was accessible in close proximity by having a nice gift shop, convenience food, lunch food Tiki bar on bosrdwalk, indoor and outdoor pools, nice restaurant, good food for evening. Very clean and affordable. I would return and recommend to my friends. Easy access to a beautiful beach. Room colors were dark but that's about it.
Location. Right on the beach. Very clean. Staff was super friendly. Parking was difficult at times
Location and friendly staff
the room was nice - the view was perfect. The staff was always very friendly. it was nice that I could walk down the hall and out on to the beach. the mattress on the bed really needs replacing. It was a little saggy.
We have stayed here before and enjoyed our stay. Nice ocean view and location is right in the heart of Carolina Beach uncomfortable bed and tub/shower valve dripped all night.
Nice hot tub and indoor pool Beach right out the back door Food from their restaurant was overpriced, but tasty My wife liked the Starbucks in the hotel, I prefered the coffee shop across the street. The room smelled like stale cigarette smoke. The air conditioner didn't work half of the time The room door could not open all the way. Limited parking
The location to the beach is great. The staff are wonderful. The noise was ridiculous. There was loud music going until 2am and then the neighboring rooms kept slamming their doors. We were so frustrated that we cut our 3 night stay short and found a different hotel. If you are looking to get away to relax, this is not the hotel for you.
Very clean overall. The room was updated and cleaned well. I don't smoke and don't want to deal with someone else's smoke or pet odor. This hotel is non smoking and no pets. Great! Staff was very friendly. Small concern - coffee was from a machine not fresh brewed. Taste was off. Hard to believe they spend so much effort everywhere else and skimp on coffee.
Friendly staff. Clean ,comfortable, and quiet. Great location...handy to restaurants and shopping. Not a thing.
good location, very good facilities, helpful staff, excellent amenities
The decorations were a bit dated
The room was HUGE! and very clean. The staff was pleasant and the location was perfect for shopping and going out to eat.
Had a great time staying there. Staff was greatly accomodating. Would definitely stay again.
Everything was great. Everyone was friendly.
The location was perfect, and the staff was great ( friendly, helpful, and accommodating )! Enjoyed our time in Wilmington, and the Wingate. I would definitely stay again. The walls were thin, could hear the people in a joining rooms.
Location was central and a short drive to beach. House keeping didn't give a towel or washcloth per person, which is odd. Took dirty towels but didn't replace them. Shower had mold and mildew in it. When we went to pool there were never clean towels.
Clean rooms, housekeeping service was excellent. Breakfast was ok. The property was easily accessible - I did not notice any street noise (our room did face the street). People had noisy dogs, didn't appear to clean up after them. Smoking was occurring right in front of the exit - my children and I had to walk through nasty cigarette smoke.
Got there early after a long trip, the girl at the desk checked us right in (at 10am). So we could shower and clean up for an appointment we had for noon. And later check with us to make sure we had everything we needed.
It was very clean, the staff was very nice The walls were rather thin. We could hear EVERYTHING our neighbors were doing.
Friendly front desk personal. I appreciate the hotel having my reservation and expecting me. No excuses for not having my room ready. Breakfast was great and a significant variety. I would have liked more towels with the number of people in the room.
Our stay was relaxing. The bed was comfortable. The pool felt great and everything went smoothly for us and our dog. Very glad for the pet friendly atmosphere. The coffee.
Good location and friendly staff. My room was clean and I had everything I needed. Very comfortable. The fact that it is a non-smoking hotel, and yet there were apparently chain smokers in the room next to me. They kept trying to cover it with cologne and both smells kept finding their way into my room. I am not sure if they really did anything about it or if there is anything they can do.
The room itself was spacious and the lobby and pool area was nice. My wife said that the breakfast was delightful. We were place in a room next to the stairwell and outdoor exit, connected to a room where a man was clearly verbally abusing his significant other and physically abusing their dog. I was finally forced to ask management to quite them down, and they were still going at it at 2 AM. The "kicker" is we were placed in a handicap room, which, by all rights, should be reserved for people with physical disability. What if someone disabled actually needed that room? I was glad we only staid for the night.
The staff was very nice and helpful, room was great, beds were comfy, location near the Carolina Coast. Can't complain about anything regarding the hotel. This review didn't allow for changes in the check marks in the first section: purpose of trip, traveling as, rating selections. It was a leisure trip, couple traveling with adult daughter and 5-star rating all around.
It was in a great area! Lots of food & the beaches are all close. A little drive to the beach & a little drive to downtown Wilmington. Not to bad though. 5/10 miles.
Clean, comfortable, centrally located and great great wifi internet connection and speed. The internet is almost worth the stay alone. Staff was very friendly and accomadating. Near a Verizon tower which made the experience that much better for my cell phone use.
Service, amenities and location were excellent. Will stay here on next visit to Wilmington. Could only give four stars for cleanliness of bath room. There was mold on tub surround bottom and vertical seam at corner of wall tub surround.
Hotel was clean and staff was very friendly and accommodating. Staff was always ready with a suggestion for lunch, dinner, and activities with the kids. Tobias (at the front desk) helped us plan, showed us locations on the map, and gave us brochures and info. You could tell that the the staff genuinely took pride in their jobs. We hope to go back again next year! No complaints at all.
We stayed at this hotel for a wedding on the USS North Carolina, the staff was great the room was clean large and well lit. Could use a little more TLC for the bathroom but the shower was nice.
The room looked nice and had a microwave, mini fridge, and was decently renovated. The pool was decent but not great like the picture showed. The staff was pretty friendly and knowledgeable about the hotel. The room was not clean we found lots of evidence of where they had skipped over things. The pool was NOT the nice big pool the picture had shown. We asked the help desk for advice on local food and they had no knowledge of the area, and the included breakfast was pretty blah.
Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.
Location. It is just around the corner from boardwalk Room wasn't exactly clean. Sink was clogged and could turn tub off once u you got it turned on
The location was perfect, end of the boardwalk, on the ocean, walking distance to all restaurants and markets.. Friendly staff and clean well kept rooms. Soft bed with lots of pillows. Exceeded my expectations. The kind of place that brings back memories of being at the beach as a kid, I could have stayed there all Summer.. I didn't like the fact my 3 nights flew by so quickly! I felt like I just arrived and it was time to leave...
close to beach The room was not very nice and only had plugins for the refrigerator and the air conditioner. As a consequence, there weren't any lamps and there wasn't even a real closet. The picture on Kayak was only of the ocean-side with nice balconies. The poolside was sketchy at best. Overall I was very disappointed after dropping significant money for a hotel room that I would have been hard pressed to pay more than $39 a night.
It was a convenient location. Room was dirty, sand in the tub. Sheets were very wrinkled, rust stains down the center of the room mirrors. There were two ratty looking chairs sitting beside the side entrance that our key did not work on!
I have no coplants
Comfortable, quiet, clean and secure. Nothing.
great value,friendly staff a little bare bones,but you get what you pay for
Ok hotel, nothing to brag about. Shower control was not working. had to guess the setting and took a cold to warm shower.
Comfortable, quiet, clean and secure. Nothing.
Good location - close to everywhere I needed to be. Staff was very friendly and there was plenty of parking. Room was clean, bed was very comfortable! Shower had no hot water. Elevator needs to be worked on, but it gets you where you want to go.
Everything. The room was clean, the staff was friendly, and the breakfast was great. Nothing
Great experience. Very nice staff, nicely appointed rooms that were very clean and comfortable. Would have been nice to have a small refrigerator in the room. Would not have wanted to stay long without one.
the workers the hair in the tub
Having a free coffee bar available when we arrived tired in the afternoon was a pleasant surprise. Exercise room, while small, had nice equipment.
Great staff clean rooms good breakfast what else could you ask for
Professional employees and the clean rooms. Even though hotel was full it was still quiet
Had a great stay and great continental breakfast!
very quiet. friendly staff
Great stay... had to take sick child to Dr.. granted late check out so other child could sleep... breakfast great... room very clean with a personal note from the hospitality staff... My son attends UNCW and I visit often... will stay here again!
The hotel was undergoing renovations in the lobby, fitness and breakfast areas. So check-in took longer than to be expected and hot breakfast was not available. Although, cold items such as bagels, cereal, etc. were offered and coupons to nearby restaurants was provided as a consolation. The thin walls. I could hear my neighbors laughing and chatting. Thankfully, I was too tired to let that deter me from sleeping. I also think the price per night should have been a bit lower to accommodate the renovation challenges. Discount coupons for breakfast helped, but there were similarly priced hotels nearby that would have provided better amenities - sans the construction.
Mr. Phillip was stupendous in welcoming and paying attention to detail so. He and the staff were very friendly and professional. There is definitely a "homey" atmosphere and very accommodating. They made the getaway with my wife and I very rewarding. We will definitely return. Nothing.....
That I couldn't spend more time there
It was a wonderful stay! The breakfast they served was amazing, and the staff was extremely courteous and professional
I like the central location and the face that they have dog friendly rooms. Also it was nice to have a microwave and fridge in the room The ice machine was broken, the room smelled like mold, and the walls are thin, so we could hear the drunk couple above us laughing and arguing for several hours, so we didn't get much sleep
Rooms were large and comfortable and all the staff was GREAT.
Big rooms. Fire alarm went off early in the morning. It was close to 90 degrees and the pool was closed.
Room was great! Stayed in room #1. Nice relaxing stay, good sleep! No ice machine. Had to go to the bar for ice.
Staff very helpful. Breakfast attendant deserves credit and probably a raise for her conscientiousness and management. Other staff also friendly and helpful. Photo of hotel from waterside (building's side) on website is interesting but does not do justice to the hotel, which is more attractive seen on person (from front) and fits in well with those buildings neighboring it. Room furnishings were clean, but insubstantial.
I loved that it was in walking distance of restaurants, bars, etc. The room was a little small
Location Upgraded to water front room got room over roof and Hugh ac unit, not much of a waterfront
Great riverside view, you can see the battles go from the room. Unfriendly staff
Staff that listened & addressed problems. Ms Leigh Anne from guest services was extremely helpful & made sure my concerns were addressed. Her professional manner made for a very enjoyable stay thank you. Housekeeping
The room was clean and the staff was helpful and friendly. The restaurants on site were excellent. Parking was reasonably priced also. Nothing. Everything was as expected for Hilton.
Any staff member I interacted with was kind and professional. No complaints there. The location is unbeatable. I expected more from a Hilton. The building appeared older and in need of remodeling. The bathroom was large but had not been properly cleaned, I.e., feces on the toilet seat and writing on the mirror from the previous guest.
Was told by hotel reservations they had a rooms at two different rates and then told that was a mistake and they only had the higher rate when I told them we wanted the cheaper option. Made the reservation through hotels.com at the cheaper rate about 2 minutes later. This kept me from getting my "Honors" rewards.
Great location close to Wrightsville Beach and short drive to downtown. Kids enjoyed the pool which is set in a great courtyard. The standard hotel complimentary breakfast was good. Room had a very mild musty smell. Think it was time to change the filter in the AC.
Everyone I came in contact with made a special effort to acknowledge you. All seemed concerned for the comfort of our stay. The room was wonderful and the garden and pool area was lovely. Breakfast was warm and inviting with the employees in that area.
The room we initially received was well below normal Hampton standards in cleanliness, quality and detail. I brought this up to front office staff (sorry don't know his name) and he was extremely helpful, addressed my concerns by going up to the room and seeing my issues, then put us in another room. The building is 20 years old so one needs to remember this when booking. However, it was an enjoyable experience and the new room was moderately better. The ceiling panels were moldy, the walls were beaten up, there was black stuff in the ceiling corners, the smoke detector was falling off the wall, the bedspreads were grey instead of white.
The person at the reception desk was not polite
Cleanliness of hotel and friendliness of staff. Nothing. Everything was great.
Clean n spacious room. Shower was not as nice as the rest of the room. Not dirty, just not fitting with the large bathroom.
Loved the friendly service, breakfast included, clean pool, proximity to the beaches, took a 15 min drive to be at the beach. Super clean, super comfortable, it's no Ritz Carlton but definitely a phenomenal hotel for families. Nothing
It's in the middle of the medical area which is the draw. However, we used it for the beach and for access to the historic downtown. Ten minutes to the riverfront and 15 minutes to Wrightsville Beach. Worked great for us and at much less cost. A very nice Hampton.