Riverine Suites

The rooms are furnished to a high standard and are extremely spacious. The accommodation offers a panoramic and intimate view of the river, with the sound of the river providing a calming atmosphere. The air-conditioning is excellent, and all room switches and controls are easy to use.

Breakfast is served at 8:30 am. The food is prepared as requested by guests and is of excellent quality, with soft dosa and good sambar being some of the highlights.

The hotel offers free parking, providing convenience for guests who arrive by car.

The staff is described as very friendly, helpful, and nice. The manager, Rajesh, is particularly courteous, trusting, and sincere, showing excellent customer empathy.

The hotel has implemented various safety measures, including daily housekeeping, contactless check-in/check-out, and the use of cleaning chemicals that are effective against coronavirus. Additionally, there are physical distancing rules and protocols in place to check the health of guests.

Some guests recommend choosing a room with a view of the river, particularly those facing the Chalakudy rapids, for a serene and picturesque experience.

The manager, Rajesh, is highly praised for his courteous and empathetic approach towards guests, going above and beyond to ensure a pleasant stay.

Guests appreciated the prompt and high-quality dining services, with food prepared according to their requests.

Several guests expressed disappointment with the maintenance of certain rooms, citing issues such as cleanliness, lack of basic facilities like a kettle or sofa, and malfunctioning air-conditioning units.

Some guests reported feeling overcharged and expressed dissatisfaction with the value for money, especially in relation to the available facilities and services.

Despite issues with the card machine, guests highlighted the hotel's flexibility in allowing payment via bank transfer after check-out, showcasing a trusting and accommodating approach.

The breakfast received positive feedback for its quality, particularly the soft dosa and good sambar, although some guests felt it did not justify the overall cost.

The staff were commended for their friendliness and helpfulness, contributing to a positive guest experience.

Several guests mentioned challenges in reaching the reception or restaurant staff, indicating a need for improved communication and responsiveness to guest inquiries and requests.

Guests reported issues with the air-conditioning units, including inaccurate temperature displays and malfunctioning, suggesting a need for improved maintenance and functionality.