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The bed was comfortable, water was hot with good pressure and the room was clean and modern. Resources are available within walking distance but not within the hotel. Channel options and electronics were nicely up to date. The front desk staff was welcoming and personable. The maids yell down the halls to each other in the morning, you can hear every vehicle start, every neighbor's door slams when shut; you can hear everything. The resort is advertised with the restaurant/bar. i was expecting to be able to have a drink on the beach or by the pool but you have to walk off the "resort" property next door and order a drink. Bathrooms are in the lobby, floor two or your room.
Love this place. Got engaged there. No breakfast
It is improving the hotel! The new constitution but it's an improvement
pictures on web site missleading, nothing like pictures,pool huge in pictures. pool small, others not the same
That is was right on the beach and we faced the sunrise and could see the ocean while drinking coffee on the balcony. nothing
When to have breakfast with my girlfriend Sunday morning and the service was terrible because they were understaffed our waitress was trying to help everyone but it was too many tables for one waitress
The location was fantastic. We arrived about four hours ahead of schedule, and the manager checked us in early. That was a pleasant surprise, and great customer service! It is a very well-kept property and the amenities were great. The only complaint we have is the amount of time it took to get a drink and place a food order at the hotel bar. It was us and one other person in the bar, and it took about fifteen minutes to place our order. Other than that, it was a great experience and we would recommend this hotel to all travelers.
The price was good but you get what you pay for. Rooms were outdated and run down. Room was nasty and had Mold on top of shower. no vending machines worked. Parking for guest was very hard to find. Had to ride around for long periods of time in hopes someone would leave and get there spot. I traveled with an elderly person on oxygen. No guest carts available had to carry all tanks by hand to room on 11th floor. Asked for help but no one at the desk seemed to care.
I liked the fact that the kids had plenty of activities to do and that I got a bottom floor room to accommodate my bad knees I didn't like the way the rooms smelled and the old look in the rooms. Made me feel like something was either going to crawl on me or bite me up. Also, I didn't like that people could bring radios to the pool and blast the music. Other than those things, it was ok
We liked the location When we arrived, there was a line out the door. People trying to check in and only two women working the desk, a third woman later joined them. People had been through the line several times, rooms were not ready, we'd hat appeared to be the msnager. Sat in an office and appeared clueless. There Was A Sense Of Anger IN THE CHECK IN line. Elevators are way too slow, had to wait up to five minutes for elevator and sometimes it never came so we took the stairs. Maintenance was working, loudly outside our room at 7am one morning, woke us up.We used part of our stay looking at other places to stay.
Nothing!!!! First of all that wasn't the hotel they send us to they put us in another hotel that was worst and it was dirt ....for the price that my husband was paying they should of put us in the hotel that picture above.....when we wanted to go to that hotel the one that has the picture above they said it was full ..they didn't do anything to make us feel comfortable so we left and ask for a refund ...I refuse to go to the one they send me at ...I think they should of gotten us something instead of saying no problem ......so beware on which bulding they put you since they don't tell you ...
Walk out door to beach, pools Broken front door, real bad room odor
That it was water front That I had to pay for 2 nights and we only stayed one which I thought was a ripoff!!!!!!!!!!!!!!!!
The view was amazing from the surf building! Stairwells and elevator were very dirty. Rooms need some updating. Rooms were not cleaned properly.
The pools and closeness to beach nice. Old buildings not updated some areas in bad shape. Not enough signage to direct you. No security, people smoking where they should not be.
Descent price. I was run down. So many things needed fixing and it was like nobody cared. The room was nasty. We were booked for three nights but left after the first. It is nothing like the pictures. On a shelf in the room there was what appeared to be rat turds. They had just cleaned the room. This place was not for me and my family.
I had family come with me so it was 3 adults and 3 kids there was enough room for all of us While I was looking for hotels I called to make sure all the pools and the water parks they had in the hotel where open they said everything opens up around the 1st of April false advertising because it wasn't open with kids that's why I booked the room .. very disappointed with waterpark and also for giveing me the wrong address so we road around for 30 min looking for the hotel come to fine out they told us north not south
I like the beachfront and that it was close by active places. I didn't like the long wait to check in and the room wasn't that easy to find at first. The room we booked should've had a stove, but it didn't. There wasn't anything special about the room but the ocean view. The hotel I wanted was booked up. It was okay, but this is probably my first and last stay.
I liked that they have their own pier. And are right on the beach. The room was nice. Outward appearance of the hotel is not very nice. Elevators smell so do the staircase. Pools are nothing fancy. VERY limited parking
Nice oceanfront view. Right on the beach. Loved the tropical sno stand. Kids loved the mini golf. Pools not cleaned enough. Construction going on. They changed full size refrigerator to very small compact one.
I really enjoyed my stay at the Springmaid Beach Resort. It was my first time traveling to Myrtle Beach from Chicago and my room and view did not disappoint. My room looked right out onto the ocean and included a private balcony. The rooms were a very nice size and comfortable. The staff was great! Trey, the front desk clerk, was very friendly. After, I checked in I went to the bar in the lobby and Trey came over knew my first name and asked me how everything was. It is unusual for hotel employees to do that in my experience. Randy, the bartender, was also very friendly and extremely hospitable. I enjoyed my time in Myrtle Beach and am looking forward to planning my next trip there. I will be staying at this resort again in the future! I was confused on how to get to the front desk/lobby area at first. Not many signs but was able to locate it after a couple minutes.
The hotel was very nice, but I'm not a picky type. That said, I slept in the hotel and was very comfortable. The room felt very clean for a hotel that sees a hell of a lot of traffic all year. The hotel bar was nice and the food was good. The hotel was pretty much at the southern end of Myrtle Beach which would be nice during summer months if you don't want overcrowding on the beach. Overall, our stay was pleasant.
Room was clean, comfortable bed. Very nice view from balcony, grounds were well kept. Would liked to have had a hot tub available.
Was a clean and nice room Staff were horrible.
I liked the cleaningness Didn't like that the office checkin was a bit far off, it shows a disconnect btw management and clients. Didn't like that the hotel didn't offer any water spots like jet ski rental or boat rentals. Didn't like the fact that there was no decent restaurant in the facility for breakfast, lunch etc. It meant you needed to leave the hotel often for quick stops which takes the relaxation out of the vacation
I pretty much liked EVERYTHING, the bed was amazing , the view was beautiful access to the bear and the pier was perfect. ...
Very comfy bed and hot shower. Beautiful view. Parking, my car got written on referring to my sexuality, derogatory. No breakfast, no hot tub. Still $200
Nothing Paid for a room and didnt get what i paid for
Staff was very nice!!! Was very disappointed as I booked a king room and upon checkin none were available. Bathroom door squeaked horribly. Refrigerator leaked into the floor and needed defrosted.
Excellent room and right on the beach.
Our stay at the Sheraton was perfect. Although we booked on July 3, the rate via Kayak was affordable and cost us 197 compared to the 279 booking through Sheraton would've cost. The hotel is in close proximity to the oceanfront, restaurants, and Broadway at the Beach. So close in fact we were able to walk to the oceanfront and enjoy July 4th on the beach! The hotel staff were prompt, courteous, and accommodating. The room was clean and had an oceanview. It was great! Well, Kayak is a third party, so you will need to secure payment and ensure the hotel has your reservation via Kayak's Customer Service Department. But they were accommodated and got us all squared away. I would definitely book through Kayak again.
Clean, quiet, attentive staff, convenient to the event we were attending, and not far from other Myrtle Beach attractions. Beds were the "heavenly bed" types, big fluffy beds, pillows, comforters, etc. but they were WAY too soft. It felt like we were laying in a hot dog bun. My wife and I kept rolling to the middle all night until we finally took separate beds. Also, the beds were not queen sized, but double beds, be aware.
The bed was very uncomfortable. The carpet had some stains.
It was very fancy with very reasonable prices. It was very crowded.
Rooms were very clean & staff was very friendly. A 5 min walk to the beach from the hotel so it was very convenient. No breakfast included
Housekeeping staff was very nice and helpful, room was extremely clean, no musty smells that hotel rooms sometimes have. Beds and pillows super comfy. The room did not have shampoo and only 3 towels. Front desk had lack luster service when we checked in.
The hotel was close to the beach without being in the middle of ocean blvd and all its crowds and traffic. The parking was inconvenient. You had to pay to park, and the garage was not directly connected to the hotel. You had to take the elevator down to the pedestrian walk way and walk around the hotel with all your luggage. It would have been nice to bring bags in during the check in process and then park after, but parking in front of the building was extremely limited. Although the room was nice and clean with a great view, I wouldn't say it was worth the price.
Not actually ocean view room even though booked such, very rude staff.
Were a family just passing through to our next stop. Hotel was clean and located halfway brtween broadway and boardwalk so everything was a short drive away if needed also if youre there for business at the convention center its right there It is competing with other local resorts for beach location or water slides so itll always lose if youre looking for more fun in the sun.
The staff Toilet leaked on the floor all night. Had to use lobby bathroom
Room was never cleaned correctly. Very disappointed
I was so impressed. All of the staff were extremely friendly and polite. It felt like home!
I really enjoyed everything about the Resort, when we arrived they upgraded us so for less than $200 per night We were able to enjoy a luxury hotel. I wanted to stay an additional night but they couldn't accommodate that.
Room was divine! Room service was EXCELLENT!!!! that we didn't get to stay longer!
The 2 bedroom suit was fabulous, it had a kitchen , fireplace and great view! Only thing I didn't like was there was no fruit,Danish or juice with the free coffee in the morning,
We like the swimming pools and location Didn't like the fact one of the elevators was out of service for the whole weekend
I liked the beach access. As well as all the pools for children. Also the attached bar. The room was very clean and had great views! Parking, parking, and Parking!!!!
Rooms are spacious, good location has a lot to offer families. Have stayed here a number of times. Will stay again. Only problem we had in the number of times is the last time we stayed here they tried to charge we twice for the resort fees, the only reason they didn't is when I told him I had a copy of the receipt where I had payed it then he said he had made a mistake that I did not owe it.
Ocean view Cheap towels, restaurant not open very long. Long wsit for elevators
The pools ,the room was big enough ,the housekeeper was super nice ,she took good care of us and our room,,, What I think I didn't like was they didn't explain some stuff to us like where the elevators were and if we need it coffe in our room we had to ask at the lobby,and that they had a gym at what time we could go there or how to get in, other than that it was ok,,,,
View Lack of hot water in shower
Very clean rooms, great veiws from the ocean tower suites Upon entering building was greeted by an front desk employee that acted and looked like she didnt want to be there. Very strange layout of the way to get to elevators for the ocean tower rooms.
value People trying to limit my vacation to sell me things
View. Is nice. View
Very friendly staff and beautiful views! Roaches around the pool area.
I love the view and the room was nice
First of all, I would like to make it clear I can only review the section I stayed in, which was the "west tower" it is the smallest tower across the street. Over all the room was OK, it had random furniture kinda crammed wherever they could get it to fit. The kitchenette was nice, stove was older but actually very clean.BTW they expect you to wash whatever dishes you use before checking out. The staff all seemed very nice as well. I can stay I have stayed at much better hotels but I can also say I've stayed at worse. My issue however was the fact that although we parked in designated parking (we even had to fill out information about our car) our 30-day tags including the screws were stolen off of our brand new car. The night it happened I woke up in the middle of the night to a car alarm going off, it wasn't ours and I didn't see anyone so I figured someone must have bumped their keys. I know there was little to nothing Dayton House Resort could have done but they didn't even offer to knock money off of our room price. I'm sick of these myrtle beach hotels having designated parking but taking absolutely no responsibility for anything and Dayton House is one of them. My opinion......stay at your own risk.
We only stayed here overnight, but the hotel was within walking distance to just about everything we wanted to see. The front desk was very nice, called to ensure the room was ok, and even got us a cab so we could go to the Pirate's Voyage without having to drive. We were really looking forward to hanging out in the pool/hot tub with a few drinks after our early dinner reservations. However, the bar at the pool closed at 6 pm. Sure, there was a bar fairly close by that we eventually ended up at, but we would have preferred to stay on site.
Very friendly, helpful service Poolside bar ran out of most beer??? What the heck... They should have ran to the nearby liquor store and purchased a few cases. Lame.
Loved the ocean view, heated pool and jacuzzi, 2 min walk to beach, parking right next hotel. Last min, they ask for a $100 deposit, they said it was a pending authentication, but bank recorded it as a purchase...been 2 days haven't received deposit back yet...
Waterfront , clean 3:00 check in
The ocean view was very nice. There were several pools to chose from as well. Location is very good. Within walking distance of main strip. Parking is extremely limited. We had to carry all of our luggage nearly an 1/8 of a mile due to there being no where to park. It also took us over an hour to check in. The line was out the door. It took the staff nearly 20 minutes per guest to check them in. The room are very out dated. Looks like it belongs in 1980.
Proximity to the beach. The old style of the hotel. The refrig was not cleaned out.
Oceanfront Efficiency with plenty of room for my daughter and myself. Didnt have to drag a cooler around to have food and beverage in the room and even table and chairs to have a sit down meal. Great view of the Ocean in room 1062 from our "livingroom" and balcony. Great place for a winter shopping vacation. Toilet paper and towels were a little thin.
The setup outside
Great location. Multiple pools were a plus! Staff were all very accommodating and friendly. Parking was kind of a mess. Multiple lots and all very tight.
The hot tub was nice, until it stopped working. The fact that they give me a very bad room at first then I had to upgrade for a better one.
The room and bed were comfortable, the front desk staff was informative and helpful. The southern part of Myrtle Beach was nice and quiet. Would stay there again.
The room was very clean and the bed and linens were comfortable. The breakfast in the morning was a perfect way to start the day.
It was 96F and 90% humidity. Pool was nice and cool, rooms were clean and cool, staff was nice, food was good. Very nice stay.
The size of the pool was very deceiving 5ft - On line It was bigger.The pool had a condom in the filter - Nasty-
We were only there to sleep and shower. I think the rooms need a little spiffing up. I liked the coffee maker in the room skipped the free bkfst. The tv is okay..good channel selection. Having a refrigerator was a bonus too. I did not use the internet but I noticed that the connection was on the wall between the two beds and not at the table/desk. I don't think it would be all that convenient to use the internet from there.
I wouldn't stay here again.... my kids were looking forward to the swimming pool but were disappointed to find out it was only 5ft deep and about 30ft long. It looked much larger in the picture on the web site. Plus we found a condom in the pool filter while we were swimming!! Ughh!
Great place to stay! Our room was always clean, staff was friendly and helpful, breakfast was awesome and we were close to everything we wanted to do. We didn't realize how spoiled we were staying here till we stayed in a different hotel on our way home. I'd stay here again in a heartbeat!!
The Comfort Inn in Surfside Beach is a nice place to stay once you find it. The directions from the map at the hotel website fail to tell you the hotel is located on Route #17 - Business. As one enters the Myrtle Beach area on Hwy 501, the first Route #17 crossed is #17 - Bypass. The wrong route #17. Yes, there are two routes #17.
Very friendly staff. Visited during bike week and was allowed to park bikes under canopy next to front door. Clean and comfy.
I have enjoyed booking my travel needs through online travel website for many years. I have been able to stay at great hotels for a surprising price. I cannot say the same in this instance. The price of $* per night (incluing fees and taxes) is extremely high for a place that offers very little comfort. The quality of the facilities leave a lot to be desired. I am shock to see that online travel website included this hotel in their list of recommended facilities.
The hotel was about five blocks off of the beach and the breakfasts were very well down with a variaty of items.
It was very clean place to stay. Good for toddlers There is two sea crest hotels I though i was staying in the one infront of the beach but instead they gave me a room that was not ocean view I thought that was not good since i payed almost $600
Very child friendly. Lots of things to do to entertain small children. Definitely a good family atmosphere. Oceanfront queen suite was crowded for four people. I had stayed at this resort before and with the oceanview room with two queen beds we also had a sitting area with a sofa that gave us the extra room we needed to be more comfortable. Oceanfront was not worth the compromised space.
The rooms were huge and comfy. We were right by the children's pool area, so I expected it to be loud, but it was not. The beach was great. We also enjoyed the Malibu beach bar and the entertainment at night. All of the staff we encountered were extremely friendly and helpful. I would stay there again. There were some areas where the ceilings and walls needed some cleaning. The pool areas were very nice but were always very crowded.
I like that it had a lot to offer to families and was beach front! I didn't feel that everything was clean. I SPRAYED my bed and that was about the only thing I sat on. The couches looked stained and my brother who slept on the pull out bed said it stinks.
Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
Convenience, location business center and staff Comforter on beds, seems outdated
Room comfort, decor, and cleanliness. Location, particularly being on the beach. View of beach from room and balcony. Indoor and outdoor pool area. No baby change table near pool. Walking to parking garage was inconvenient especially with a baby and walking as a female alone.
Quick response and confirmation Pools are tooooooooo small. No inside lazy river! I never found or saw the inside pool. Weight room always busy! Parking deck is very tiny and dangerous!
It was very cozy and relaxing. personnel was extremely helpful. the hotel was very quiet. the parking was across the street.
Room was excellent with ocean/beach view. Very nice set up and everything went fine without an issue. Very slow season, so this was not a problem for me, but in the summer the parking is across the street behind a restaurant in a parking garage. This could be a frustration.
I liked the staff the amenities and comfort that was offered by the hotel The only thing I didn't like from the hotel was the check in process and the parking. This process wasn't bad by no means it just seemed to a bit crazy and hectic
I enjoyed the location, the multiple pools and jacuzzies, the ocean view from the balcony, the comfort and cleanliness of the suite.
The couch in the room was unconformable because it was a fold away bed, needs to be replaced with a real couch.. The bed room shouldn't have a window that looks into the hall way out side of the room.
room was excellent staff vey friendly. information advising on hotel amenities would have been useful - we only discovered indoor pool at checkout!
Loved the stay once we actually got a room and got settled.
I liked the comfortable beds most of all and the quality of the furniture. We stayed on the 14th florr and the view was great. I did not like the front desk staff that showed lack of helpfulness.
Clean, Beautiful Decor, Beach Access King bed was uncomfortable
the room was very nice and clean. very quiet. however not a comfortable chair in the room. parking policy and location are atrocious. the first 3 floors of the deck were nreserved for valet parking($8 dollars) and they were all but empty.received a warnig of possible towing if i parked on the first level again. deck was two blocks over.a long walk in rain or (yes) snow.
Jennifer memorized my name from the moment she checked me in, so even after five days all I had to do was tell her I was checking out and she took care of it without me having to say anything else. Very fancy hotel with great staff.
Plenty of shops and dining right outside the door.free ample parking is nice.warm afternoon cookies. Lumpy beds, warm water for tea in lobby at mid day.
The staff went the extra mile for our comfort. Very helpful and congenial.
That the location was wonderful. The complimentary breakfast was also very nice. Only, that when looking to book the reservation it was hard to find king size bed in one room for 2. We ended up with a lakeview & 2 queen beds, and it wasn't necessary, but also not horrible or a inconvenience.
i liked the cleanliness of the of the location as a whole, and the staff was extremely friendly and helpful. the restaurant was extremely over priced
Not much to complain about at this resort. The rooms were clean. The staff was friendly. And the scenery was mind blowing. Definitely will be returning. Maybe have more staff working on busy checkout days, like a sunday.
I loved the restaurant and would go there to eat even if I wasn't staying at the hotel. All staff in the restaurant was fantastic. As for the room, the view was amazing. We were on the 24th floor with a view of the ocean. There were several pools onsite that during the right season would have been fantastic, or if they were heated. We stayed from Friday to Monday, I had to call for room service because no one showed up by Sunday morning. The lady at the service desk was arguing with me instead of just saying I will get someone to come up there. I wasn't yelling or angry so no reason for an attitude. Sunday night my husband and I were tired so we were ready just to go back to the onsite restaurant, get all the way there and realize it is closed and we were not told it would be. Then also Sunday morning when we went to the onsite Starbucks the lady working was not friendly at all, she actually made a rude indignation sound when my husband ordered his coffee. Then Monday morning when we went to get coffee again, because the tiny pot in the room in not sufficient, it was closed for construction, again no notice. I feel like if you are going to stay somewhere as nice as this Hilton that we should have been told on arrival, to avoid confusion. Lastly the covers on the bed were extremely rough to the touch and I really wished I was sleeping somewhere else.
Everything That I had to drive to the indoor pool
I loved the free shuttle feature!! One bed was okay but the other was rock hard.
Checking out they were going to charge $8.00 a day for parking. I could not find anything on the web site about parking. The front desk took the charge off of my bill which I thought was the right thing to do.
Loved the staff! Super friendly and helpful! The indoor pool facilities are at another location
Great rate, right on the beach. Nice pool and good food. Security. Staff was accommodating and friendly. Starbucks in lobby. Rooms need renovating. I've stayed in motels nicer than our room. Carpet is old, no TV remote in the room, bathroom was mediocre at best. There definitely needs to be an adult only area at the pool. We frequently found ourselves relaxing in the jacuzzi only to be disturbed by a group of kids. Shuttle service to and from the airport would have been nice too to save yourself from a $30 Uber.
The exterior of the building & landscaping of the grounds give this hotel the look of appeal. Once you go into the main lobby you will still be impressed. The room was in need of remodeling. It had that 80's feel to it. The balcony that we had gave us a water view so that was a plus. Stay away from the breakfast lounge. The view is what you pay for to stare at the ocean and pay as much as a dinner for mediocre food.
The beds and pillows were really comfortable. I have stayed at other Hilton hotels where the beds were hard like a rock, so uncomfortable. I also love the location, it doesn't matter what room you choose you will have a ocean front room, that's a plus ;) The bathroom grout was supposed to be white. It was literally the color "black" no exaggeration. That to me is a sign that they don't clean very well. I was to discussed to walk barefoot it. The room was also a little out dated, my room had a hole on the wall, next to the socket. Any other time I would of complained but I was to tired to complain so I just dealt with it. The comfy bed made up for it ;)
Everything. My favorite part was the view. That night I sat on my balcony and it was so quiet and peaceful, you only heard the waves crashing. My son had a mishap in the bathroom, I called the front desk and maintenance was there in a matter of minutes. Everyone was so friendly as well, not only staff but other hotel guests. I will definitely be coming back!
Virginia at the reception desk was amazing. She was very welcoming friendly.
Beautiful condo style facility. This is one of the best overall resorts on the beach. Staff was very friendly and helpful. They have a market store where you can order hot food at reasonable prices. Their Philly Cheeses teak sandwich was the bomb. Rooms are spacious and include a full kitchen. Huge high Def TV. Elevators were slow. Take a patience pill to use them.
It's spacious with a modern design. The staff was great and the facility is kept very clean. I truly enjoyed my stay. The valet service was not complimentary.
We had an oceanfront room that was big enough to accommodate our needs. My grandchildren and I loved the indoor pool, lazy river, and jacuzzi. The pool and lazy river really were very warm and perfect for having something to do together. The breakfast was just fine, like being at home. The staff was great and very welcoming. The facility is a bit dated and needs some renovations. That didn't change our stay any so it was okay. There are no outlets for charging your devices at the pool area or bathrooms but we made it work.
The room was clean and staff was friendly Nothing bad to say really, the breakfast offered could of been better. Nothing wrong with it if you like your carbs.
The location was great and the woman working the front desk was nice. This hotel has no affiliation with the known "Holiday Inn" chain of hotels. How they can call themselves a Holiday Inn is a travesty. Also, I was looking forward to swimming when I checked in only to find out that the pool area was closed for renovations upon my arrival. My room was messy and there was clumps of hair and used tissues on the counter in my bathroom. And there was no food or hotel bar onsite. Lastly, the hotel advertises itself as a 3-star when in reality, it's probably a 1-star.
The location was great; Right on the water and Ocean Boulevard. We were there during spring break and it was very noisy late at night. We could hear the cars, loud radios, yelling until about 3 AM. I would recommend that make sure it's not spring break for college/high school kids when traveling to this location.
The location was awesome. There was so much nearby and could walk which make the location an A+. The hotel sits right on the beach and all you have to do is walk out which makes going to the beach great. The staff was pleasant to work with and willing to explore questions about bill. The room seemed very small especially the bathroom and the kitchenette which is a nice touch to the room but a little much for that size room. The area for breakfast is extremely small and and tucked away.
I loved the convenience of the location of the hotel.It was not to close and not to far away from it all. At check in the amount quoted me was different than what they had. They wanted to collect more from me. I did not like this at all especially when there are other customers in line waiting and I appear to be the hold up.
The room was exactly what we needed -- enough space to move around. We've stayed in some efficiencies where even with just the two of us, we still felt crowded. It was clean and very nicely appointed. The toiletries and bath towels were luxurious.
Let me say this is a beautiful beautiful placrecommending this The staff was so friendly From beginning to end. The room was So clean Bed was extremely comfortable. I have been recommending this place since I left. The only bad i have to say is I should have stayed longer!!!!
Layout is good and service top notch
This is what you expect from Marriott. Beautiful Ocean Front Property just steps from the ocean. My adult daughter and I were upgraded to an ocean view room that was fantastic. We enjoyed the Spa here very much. The staff was attentive and helpful. Added fees. Pay close attention to the fine print. There were many additional fees that add up quickly.
We were first timers to Myrtle Beach and since it was a short trip we were wanting to splurge and not drag our camper. We were beyond pleased with the value of this Resort. We had a fantastic Ocean view at a really nice Resort for not much more than the local campsite. I would for sure recommend staying here if you are not into the "Ocean Dr. strip scene" because unlike the hotels there you have privacy. The pillows they were too flat!!
The public areas and amenities are fantastic. Definitely the best option (ONLY option) for luxury accommodations in Myrtle Beach. The room was clean, but spartan. It did not match the look of the rest of the facility and definitely needed updating.
It was relatively close to everything, the plol side bat was sonderful, and do was the view from our room. The staff wasn't very friendly or helpful.
The location was nice That the room was not up to date
Proximity to the beach, restaurants, activities near Ocean Blvd, and the Convention Center were the reasons why I opted for this hotel. The staff that was there was fantastic. Parking was a breeze, as it was directly across the street....but very tight to physically park due to the way it was designed. Every inch of the building smelled like cigarettes / dirty ashtray. Breakfast at the restaurant didn't open until 7am. Part of the lobby was under draped under construction and never touched the 4 days / 3 nights I was there. In order to use a luggage cart, you were required to use a bell-man. The walls of the pool area were covered in very furry mold. One of the hot-tubs was cold and another was drastically low in water. Maid service was more than delayed. Some major police activity was going on in the hotel next door with no comment by hotel staff or administration - we had no idea whether it was safe or not, which was a concern given the large number of vehicles and policemen present. Recommendation -- Staff better and be more concerned about the quality of the hotel during your off-season....OR drastically reduce your prices to accommodate for the condition.
Bed was comfortable. Excellent view and Location. Located near restaurants but car is needed to get to them. Staff was friendly. Was not offered valet parking. If you have a larger vehicle take the valet option. Garage access to upper floors is tight.
The bed was very comfortable. The staff was slow and unprofessional. The wifi did not work. The smoke detector in my room had no battery! The cafe had no attendant for half an hour that I waited for coffee and milk was left on the counter during that whole time.
I liked the 3 swimming pools . The breakfast , I don't like the late check in that me of 4 pm. Also moving all Bags to room took long . Didn't have any carts customers could use . Had to wait for some one of the staff to take the bags up to the room. And every one checking at the same time was a long wait . Also parking was bad to check in .
Everything! Parking for large SUV going from deck to deck. Use valet parking on the first deck for handicap and large vehicles on the first deck. Turns are too tight going to upper decks.
Upon check in I was hopeful that this place just might be our new beach hotel since our recent hotel of choice for the past 5 years had a bout of bed bugs. I was incredibly disappointed when I arrived to our room. If I could have found another hotel to stay at I would have at this point money was no object. The room was dingy and musty. The bed linens had stains and the curtains had holes in them big enough to let light through and wake you in the morning. I found two hair balls behind the bathroom door and one behind the shower door. The plastic cups on the counter in bathroom were wrapped in plastic which I thought was great until I picked one up and there was black dirt and a bug wing stuck to the bottom of it. Back to the bed concerns, the box springs had two large stains on the sides. I would like to plead ignorance is bliss and I will just assume the stains were from peoples' pets. The restaurant was horrific! We went to the breakfast buffet again trying to make the most of it. The new plates brought out for the buffet were covered in grits and food particles. After going through 5 dirty plates, we left and reported our findings to the front desk. She handed us a coupon for 10% off at Omega pancakes (which was wonderful) and gave us walking directions. We will never be back to such a place as this! I realize that most people may say, "well I'm not going to be in the room much" but trust me this hotel is on the bed bug registry and is pet friendly so I am sure they have fleas to contend with too! As a beach goer of 20+ years just stay someplace else.
Location, restaurant on premises, nice big rooms Bad weather, but hotel can't control that. Room felt damp, but that may have been because of weather.
I've stayed at Patricia Grand Resort several times prior to this, and on holidays (i.e Christmas 2013). It seemed that the resort was not dealing well with the larger than usual influx of guests during the New Year holiday. Some of the cleaning staff appeared unkempt and unprepared, making it hard for me to want them to clean our room. However, upon arrival, the rooms were clean and the amount of money we paid was definitely worth the stay.