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Fabulous view of Lac Lasserne from bedroom balcony. Excellent lakeside restaurant
The location is very good, since the hotel is on the lake and very close to Chateau de Chillon. There is a nice trail from the hotel to the castle.
The hotel had no record of our reservation with booking.com, but were very helpful and managed to accomodate us in two rooms rather than one family room for the same rate. The area around Villeneuve was a little run down and the location of the hotel right next to a night club and the policy of no designated "no smoking"rooms may make it less attractive for families. However, the room was still clean with excellent lake views and the restaurant opposite offered a good choice of food and a children's menu. We stayed for 2 nights and enjoyed our time there and would recommend it to others.
Well located, efficient, clean well equipped rooms, easy car parking opposite - can prepay the meter the night before for the following morning.
refurbished rooms and bathrooms with very comfortable beds, helpful staff, close to bus stop and train station. very quiet at night.
Room was comfortable and clean. Convenient for railway station and boat service. Hotel fronts onto a fairly busy road - traffic noise with window open. Breakfast could have been more substantial - need to get downstairs early to avoid empty plates! To be fair, more may have been available - I didn't ask. No tea/coffee in room: given the room price this would have been very welcome.
location very small room and bath room
The location and view over the lake. We have stayed in many hotels across the world and, it has to be said, that we have never been offered such a poor breakfast selection! Not just poor but an absolutely minimal choice! Afterwards I looked around the lobby for signs to the 'Weightwatchers' Conference!
Fantastic location ,exellant service and good resturant
The location and the view. Room was well appointed and the breakfast was excellent. Difficult to get the luggage into the lobby.
staff was frendly,good location.all most room with lake view and balcony
The location was excellent and the view as well. Staff was very nice and the room was well cleaned every day. It was a bit old fashioned. I had a double room for single use. There were two seperate beds which could not be put togheter. For me it was not a problem as I was alone with when you are a couple it is not very nice.
How close it was tothe office The smell
Excellent location and well furnished room
Very nice location overlooking the lake and the beautiful town of Montreux. Spacious and nice room with balcony. Breakfast is good. Not so impressed by the a la carte restaurant. Service and food not up to expectations.
I liked the friendly staff and howit was a more modern hotel
Location was great ! I reserved parking ahead of time , but upon arrival there was none. Make sure you obtain a room facing south - No street noise from the bars and a nd a much better view. Breakfast was only average.
Breakfast, location no minibar in a 4 stars hotel is a bit unusual
Room with a balcony directly on the Lake. Large size room and bathroom on the corner of the building with three windows for ventilation. No air conditioning and the hotels breakfast was poor (in selection).
Friendly helpfull staff, excellent position. Very nice hotel
The lake view, the breakfast, the price, the free bus ticket
The wide room and the great view of the lake. The 4-star hotel did not a mini bar or a coffee and tea maker in the room. I stayed in other 3-star hotels in Switzerland that had both.
Staff in Reception and front office Towels in the bath-room were not new / fresh ( Old Towels )
I liked the good relationship price/quality. It's not far from Montreux town centre, easily reachable by bus or even by walk. I would increase a little bit the breakfast choice, which is not spectacular. For example it was missing vegetables
Friendly staff! Clean with super internet! Fantastic breakfast. Horrible elevator next to my room that kept me awake and disturbed my working, also not well isolated doors and my room was close to the hotel bar. I loved the hotel, but make sure you're not on the reception floor and also that you're not next to the elevator. One can also hear the train, but that didn't distrub me much in comparison.
Beautiful location right on the lake and easy walking distance from the centre of town. Beds very comfortable. Hotel is across the road from the train line and there was some train noise during the night
Very comfortable rooms. Beautiful view over the lake. Good breakfast in lovely dining room..
The spa The style of the room, very clssic.
i realy ejoy mytme in the hotel
beautiful hotel with great services. Definitely recommend the spa The Brasserie (in the hotel) was not up to par with the service/offerings of the hotel. Service and food were not top notch for a 5star hotel.
A very luxurious hotel with superb furnishings and facilities. A true 5 star property!
I liked everything about it and mostly the staff were very friendly, smiling, helping, and accomodating. Moreover, although I mde the reservation few hours before checkin, I had what exactly what I requested.
Facilities , location excellent except staff just OK. Just staff
The luxury, location and sense of really treatin ourselves
everything to a high standard
The swimming pool and fitness centre with magnificent lake views are the reason I stay there. The breakfast terrace is very pleasant and the brasserie offers excellent food, with a reasonable value set lunch. Check-in is always excruciatingly slow.
If you do stay at this hotel, I recommend that you request a room with a balcony view facing Lake Geneva.
Setting was beautiful. Hotel still has some of its former grandeur but probably hasn't been renovated in 30 years.
People were so kind and gentle.And super nice location.
Classic hotel located on lakeside in expensive location. Small bathroom adequate, although the ugly split in the wash basin was not very appetising.Notice that the mini-bar fridge stocked to bursting, therefore unable to use to cool own drinks. Very disappointed on arrival to find that our room key did not open the door! Had to return to reception from 4th floor to ask for assistance. The receptionist very apologetic and gave us another room on next floor...we had 4 suitcases and other bags( as we could not leave anything in the car) and had spent 11 hours driving so this was not a happy start. We chose this hotel as it was our wedding anniversary so this incident really did spoil the entire stay.Unfortunately our room did not look out over the lake so it was all a bit of a waste to be faced with a block cross the road...not very romantic. Although the setting is on the edge of the lake the surrounding area was not very nice when we went out in search of dinner at 9pm: noisy crowds of youths and shrieking girls with a Macdonalds next door. As this was to be the highlight of our 9-day trip it was a complete disappointment.Interestingly, walking along the edge of the lake next morning we found much nicer areas. If we return we will choose something further along the lake within the town.
The reception staff were most helpful for me. The bedroom was great and the breakfast very good indeed. Only the price was expensive for me, but probably not as Swiss hotels go.
Free internet and selection of movies was great Helpful staff Not full No parking at the hotel - had to go to public parkade 30 m away, so not too bad Beds not very comfortable Restaurant was being renovated
Location and breakfast Parking
location breakfest not included otherwise 24!!! CHF, sauna is cold even after asking, the room is old and they don't clean very well
location and lake view brakfast can be better for this price
staf were very friendly, rooms were comfertable but without an air condition, the hotel located in the center of the city, they offer free bus ride in Montreux, Vevey & Vellneve also they offer free internet &10% discount in the restuarants,cafe,spa of 5 defferent hotels in the city of montreux. in my point view , I wished that the rooms were air conditioned in case of planning to visit the city again in the summer.
Excellent location near the train station. Clean rooms and nice hotel staff. The new design of the rooms isnt that good and i preferred the old design and the breakfast is expensive and not that good!
Clean and very comfortable. Excellent English. Food and drinks were of a good standard. There wasn't 24 hr room service
Excellent Location. Just Opposite The Railway Station, Great View Of The Lake & Majestic Decor. Furnitures & Fixtures In The Room Need Maintenance. After adding an extra bed, the room becomes really small.
Please write at least 15 words
The location and the views from the hotel.
The hotel and the environment the are peaceful there. The staff are also nice and pleasant. The staff are reacting quite slow during check-in and check-out. There are no porter at all, we 2 girls carried 5 luggages all by ourselves. We must walk up the staircase behind the main door in order to reach the reception, with all our luggages!!! The room door should also be improved as it's so thin and in shambles. These should be reflected in the web!!!
The wonderful views from the room Breakfast was way overpriced and meagre
The lady at the reception Nothing
The hotel is quite central and very close to the railway station. Check-In procedure very detailed. Double bed was actually 2 beds with rolls (splitted frequently). Price value ratio.
location and that was allthey did not have my reservation when i arrived
restaurant and bar staff,retaurants,spa,lake view,convenience for town .
The location of hotel was beautiful. Noyhing
Convenience to station and lake Caffe' Du Lac was not good in terms of menu and service
Rooms and bathrooms were very clean.Entertainment through free movies channel. I have come across the 1st 5 star hotel which does not provide a Coffee maker in the rooms.Not worth the money .The services are not 5 star category.It is slightly far from the railway station.
location, view, vip bar
Location Resquested room was not provided. The lakeview rooom was requested on the website, but provided only after I brought the oversight to the attention of the reception. Resulted in wasted trip to the incorrect room.
Nive views in our room. Some staff could speak Spanish. Room facilities were ok. We received a room in the first floor without elevator and they didn't offer any help for our luggage (only a few steps according to the staff, but it's incredible in a supposed 5 starts hotel). Staff wasn't very helpful, just informed us about extra costs (parking, etc.)
Location, service, spa facilities, friendly staff, multi language menues etc. Some rooms were noisy from the road
The view was fantastic, One of the best for this price in Montreux. For the price, the room was fairly basic but very clean and comfortable and didn't care about the room as the balcony and the view was worth it!
The pool,the view and the ambiance. Food was very good,staff were very kind. The spa was closed when we arrived and on the sunday.. I leVE today to return to hotel
The location of the hotel at the lakeside was perfect, quiet, fabulous views and not too far from the train station and shops/restaurants. No significant points to dislike
The hotel has a lovely ambience and a good location as well as wonderful views over the lake. The hotel (especially externally) and the rooms are very dated - in particular the bathrooms - and in considerable need of upgrade and maintenance. Breakfast was average however staff were very slow to replenish food plates that were empty or nearly empty.
a fantastic location in a great resort, very romantic perfect for my wife & myself's honeymoon
Fabulous view, good location (right on the lake) and great room size. For Europe, it is a treat!
The view is wonderful. A little bit old but still OK.
Very clean, spacious room, great location overlooking the lake. Close to the downtown area. Short 5 minute walk to the Territet train platform Carpet looked tired in the stairways, not that big of a deal
The location was great, as long as you have a lake view. I don't think I'd want a non-lake view as you'll be on the side with the train. It was an easy walk into town via the lake-side walkway, or you could take the complementary train (but we just walked as the weather was lovely). Well, our booking.com reservation was apparently lost so they upgraded us to a suite for the same price. Everything was lovely. If we'd had the standard room that we'd paid for, then we probably would have had a room to the front next to the train and no view. If I use the hotel again, which I'll probably do, I will upgrade to at least an lake view. It is expensive, but less than the other hotels in town and the quality seemed as good, if not better, than what I saw of the other hotels in the area.
Staff always helpful. Very comfortable feeling from hotel like being in your own home.
My double room on the third floor was very comfortable and spacious. It opened to a beautiful, unobstructed lakeside view. The building itself evokes a romantic feeling of a bygone era. The hotel receptionists (two young ladies) in the morning were very friendly and helpful. The room could benefit from more lights as it was very dark at night with only two bedside lamps. The buffet breakfast at 23 fr was not good value for money as it had only one choice of cheese, ham and oily fried egg, sausage and bacon.
i like the style of furniture in the lobby and the hotel was very neat and harmonized i really could not sleep well in the morning due to some instruction work down my window in the front of the hotel yard that's why i think they should've given me a room with a lake view just make my stay pleasant.
Beautiful hotel, lovely setting
Hotel style , I like very much all furniture and design. Hotel style is prestigious but family atmosphere. I really like this hotel. In the toilette, the floor is cold. and toilette seat is cold. It will be nice to change the toilette seat into the Toto ( Japanese maker ) . Toto's toilette seat is really confortable. Please check this.http://www.toto.co.jp/products/toilet/toilet_list.htm
The situation, quietness, comfort, style, room quality, restaurant and service Nothing
Staff was extraordinarily helpful. The hotel was recently renovated and was beautiful. The location of the hotel is perfect. No
The Hotel was beautiful the staff fantastic and the location incredible . We had a fabulous time and will return
Lobby, reception, restaurant, room, all first class !! This hotel is very romantic..
Outstanding location and tasteful refurbishment Disapppointing restaurant with a limited menu - the same for lunch and dinner. A hotel of this standard should serve breakfast rather than offer standard buffet style
The employees of this hotel are very friendly and competent. The hotel is central and has wonderful food. We were treated as special quests even though we didn't appear rich.
Lovely restaurant with an interesting menu. I will ask for a view of the lake next time.
The service and the facilities
Efficient, Friendly, Comfortable, Location Nothing
Really nice hotel, best location, excellent staff,really nice spa. Spectacular view of the Savoyen alps and lake Geneva the control panel for the heating didn't work properly, and so the temparature was a little bit too low at night.
the glorious views overlooking the lake; the peace and quiet; the attentive and helpful reception.
This hotel was amazing - the hisotry, luxury and service were impeccable. Beautiful views over teh lake and excellent tour advice and assistance. The restaurant was of gourmet rating.
Hotel Staff always willing to help Pool Spa and Haman out of action for the rest of the year very disappointing
Comfortable, did notice that the room I was given I think (not sure) was allocated to guests booking at lower prices eg. after first night free newspaprer at door not delivered, no chocolates at night certain prices - coffee, water etc were very expensive but I suppose to be expected in a 5 star hotel. Staff did not speak very good English, not front staff, staff in dining room.
Everything was perfect.
Extremely friendly and professional staff. Super Spa facilities. Delightful room. More notice needed to those having breakfast as to when it is finishing on the day. We came down at 10am on Monday thinking it would continue until 11am -as per Sunday. And were told at 10.25 that it would be closing at 10.30 ie a weekday.At evening meals there was one young girl who served us who was glum and unfriendly-definetely needed more training in people skills.Some of the food was disappointing but most of it was excellent. I would not say that the level was consistently excellent.
a very nice hotel, in a picturescue location. Very good value for money, higly recommended The price for the breakfast is high
Wireless Internet & Convenient The telephone in the room cannot work.
Beutiful location and nice staff Hotel generally very run down, old carpets in corridor, very unfresh, bed very sat down on the side - not a four star hotel, booring expensive breakfast
The hotel is reasonably good
I arrived late (at about 11pm) and although the kitchen closed at 9:30pm, the waitress provided me with food and drink - excellent service
the reseption staff were so beautiful exactly "Geraldine" the location : you have to step up the mountain for a distance more than 10 km to get the hotel. also the house keeping was bad
Very kind and helpful staff. It is a very comfortable 'anyplace anywhere' hotel, which was fine for this stay, a bit stale.
The room is clean, big and comfortable. The view is good. The location is very convenient. It has wireless internet with payment. There is no coffee cooker or mini bar. Therefore, we cannot have boiled or hot water.
Hotel staff, comfort
Good location for mountains and lifts, nice view across the valley and large sized comfortable room. In need of renovation in a few areas - bathroom had a bright orange sink! During my stay the restaurant was being renovated so the owners seem to be addressing this.
All facilities were right there in the hotel
Centrally located near train station, shopping and city sights. Helpful staff. Good value No parking on-site.
Hotel too far from tobogganing park, not good with small kids walking up all those hills to get back to hotel after a tired day of play. Didnt have enough choice on food.
The Pool was great, the hotel clean and friendly. Restaurant menu limited for vegetarians. No night staff so nothing happened before 7 am
Friendly personnel, the pool and sauna, lovely view of the room, very good buffet food.
All that we required for walking and fresh air
Ease of access and helpful staff. Bathroom was not clean (hair stuck to wall of shower), breakfast selection was limited.
rooms were large decor was dated
Great location, good breakfast It most be great to stay here during winter, but in summer months is too hot and did not have any ventilation.
Clean and comfortable room, lovely choice of breakfast and friendly and helpful staff. On booking.com it said that the hotel had a swimming pool but it didn't.
Right in front of the railway station. Spacious room. Air conditioner didn't work well (probably same in everywhere in CH.
Friendlieness on the reception and breakfast services. Quiet place, even if it's placed in the downtown. Interesting location if you travel the country by train Free Internet Services connection. Today the cost for an hotel about this service is nothing and make a service to clients
Good hotel with reasonable facilities but overpriced-reasonably central location -Lovely staff overpriced
Clean, central, modern, well run, good food, breakfast included plus Riviera pass giving free bus/trolleybus rides and half price boat fares - much used. Top floor has lounge and outdoor seating with comfy chairs and good views. Very close to station. Surprisingly free from traffic noise. None
The staff there are very friendly and always ready to help! The location of the hotel is great,especially that its next to the train station&right in the town center.
Staff was very kind and helpful
This is a central and efficient hotel with good facilities and a high standard of comfort. It would be good to have a wider choice of English language TV channels. Some that are available in cheaper hotels such as BBC Entertainment are not offered.
staff were excellent and brasserie dinners very good also spa and sauna plus nearness to montreux etc selection at breakfast was poor for this standard of hotel,more like a 2 star or b/b
The room is nicely equiped with all you might need in a hotel. it's well decorated. the staff is very friendly and helpful. I was expecting a better view to the lake, especially it was mentioned in the room description. the security system is a bit noisy.
Location:excellent Welcome & assistance: superb Room: smart and sassy as well as highly functional Would highly recommend
Everything was fantastic - great room, food and most of all - the warm personal service from the Hotel owners who spent a long time with us helping us to get the best out of Montreaux. None.
Our hostess at the BnB Belalp was very gracious and went out of her way to see that we had a pleasant stay. She even drove us to the train station on our last day.
Comfortable Room and bed in design style,Very nice breakfast buffet, owners often present and very pleasant
The hotel was easy to access, convenient and clean and tody, Very polite staff/owners Parking was not very easy
Nice location, breakfast and very friendly owner.
I received the code to enter the building and my room days before my stay. Its complete autonomy.
Friendly, helpful staff
Friendly staff, excellent food and wine, room space and free extras like fruit, water and sweets.
actually we (my self and my son) both like the location, gardens, the bar the resturant, the room and the services. It location is ideal for some one who wants to relax and cool down. none at all.
The room and the grounds were beautiful, the breakfast was excellent, the staff was really helpful, the location was great. No
Excellent value for the price, first class hotel, staff, decor and food. The breakfast was not quit up to the rest...
The food and friendliness of the staff
Incredible view! Beautiful place. Gourmet dinner, good breakfast and excellent service. Might not be suitable for small loud children. We were the only family with kids.
for who wants to live a unique experience needs to visit this hotel, the environment, the furniture and decoration, the attention and quality of hospitality made our short stay a wonderful experience if you choose this hotel for the wellness and spa you might be disapointed as this part of the hotel is fairly reduced to a strict minimum