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Well located, efficient, clean well equipped rooms, easy car parking opposite - can prepay the meter the night before for the following morning.
The location is very good, since the hotel is on the lake and very close to Chateau de Chillon. There is a nice trail from the hotel to the castle.
Fabulous view of Lac Lasserne from bedroom balcony. Excellent lakeside restaurant
The hotel had no record of our reservation with booking.com, but were very helpful and managed to accomodate us in two rooms rather than one family room for the same rate. The area around Villeneuve was a little run down and the location of the hotel right next to a night club and the policy of no designated "no smoking"rooms may make it less attractive for families. However, the room was still clean with excellent lake views and the restaurant opposite offered a good choice of food and a children's menu. We stayed for 2 nights and enjoyed our time there and would recommend it to others.
refurbished rooms and bathrooms with very comfortable beds, helpful staff, close to bus stop and train station. very quiet at night.
Room was comfortable and clean. Convenient for railway station and boat service. Hotel fronts onto a fairly busy road - traffic noise with window open. Breakfast could have been more substantial - need to get downstairs early to avoid empty plates! To be fair, more may have been available - I didn't ask. No tea/coffee in room: given the room price this would have been very welcome.
location very small room and bath room
Excellent location and well furnished room
The location was excellent and the view as well. Staff was very nice and the room was well cleaned every day. It was a bit old fashioned. I had a double room for single use. There were two seperate beds which could not be put togheter. For me it was not a problem as I was alone with when you are a couple it is not very nice.
The location and the view. Room was well appointed and the breakfast was excellent. Difficult to get the luggage into the lobby.
Very nice location overlooking the lake and the beautiful town of Montreux. Spacious and nice room with balcony. Breakfast is good. Not so impressed by the a la carte restaurant. Service and food not up to expectations.
staff was frendly,good location.all most room with lake view and balcony
The location and view over the lake. We have stayed in many hotels across the world and, it has to be said, that we have never been offered such a poor breakfast selection! Not just poor but an absolutely minimal choice! Afterwards I looked around the lobby for signs to the 'Weightwatchers' Conference!
Fantastic location ,exellant service and good resturant
I liked the friendly staff and howit was a more modern hotel
How close it was tothe office The smell
Location was great ! I reserved parking ahead of time , but upon arrival there was none. Make sure you obtain a room facing south - No street noise from the bars and a nd a much better view. Breakfast was only average.
The lake view, the breakfast, the price, the free bus ticket
The wide room and the great view of the lake. The 4-star hotel did not a mini bar or a coffee and tea maker in the room. I stayed in other 3-star hotels in Switzerland that had both.
Friendly helpfull staff, excellent position. Very nice hotel
Friendly staff! Clean with super internet! Fantastic breakfast. Horrible elevator next to my room that kept me awake and disturbed my working, also not well isolated doors and my room was close to the hotel bar. I loved the hotel, but make sure you're not on the reception floor and also that you're not next to the elevator. One can also hear the train, but that didn't distrub me much in comparison.
I liked the good relationship price/quality. It's not far from Montreux town centre, easily reachable by bus or even by walk. I would increase a little bit the breakfast choice, which is not spectacular. For example it was missing vegetables
Staff in Reception and front office Towels in the bath-room were not new / fresh ( Old Towels )
Very comfortable rooms. Beautiful view over the lake. Good breakfast in lovely dining room..
Room with a balcony directly on the Lake. Large size room and bathroom on the corner of the building with three windows for ventilation. No air conditioning and the hotels breakfast was poor (in selection).
Beautiful location right on the lake and easy walking distance from the centre of town. Beds very comfortable. Hotel is across the road from the train line and there was some train noise during the night
Breakfast, location no minibar in a 4 stars hotel is a bit unusual
A very luxurious hotel with superb furnishings and facilities. A true 5 star property!
The luxury, location and sense of really treatin ourselves
beautiful hotel with great services. Definitely recommend the spa The Brasserie (in the hotel) was not up to par with the service/offerings of the hotel. Service and food were not top notch for a 5star hotel.
The spa The style of the room, very clssic.
I liked everything about it and mostly the staff were very friendly, smiling, helping, and accomodating. Moreover, although I mde the reservation few hours before checkin, I had what exactly what I requested.
Facilities , location excellent except staff just OK. Just staff
i realy ejoy mytme in the hotel
The swimming pool and fitness centre with magnificent lake views are the reason I stay there. The breakfast terrace is very pleasant and the brasserie offers excellent food, with a reasonable value set lunch. Check-in is always excruciatingly slow.
everything to a high standard
location breakfest not included otherwise 24!!! CHF, sauna is cold even after asking, the room is old and they don't clean very well
staf were very friendly, rooms were comfertable but without an air condition, the hotel located in the center of the city, they offer free bus ride in Montreux, Vevey & Vellneve also they offer free internet &10% discount in the restuarants,cafe,spa of 5 defferent hotels in the city of montreux. in my point view , I wished that the rooms were air conditioned in case of planning to visit the city again in the summer.
Location and breakfast Parking
Free internet and selection of movies was great Helpful staff Not full No parking at the hotel - had to go to public parkade 30 m away, so not too bad Beds not very comfortable Restaurant was being renovated
location and lake view brakfast can be better for this price
If you do stay at this hotel, I recommend that you request a room with a balcony view facing Lake Geneva.
Classic hotel located on lakeside in expensive location. Small bathroom adequate, although the ugly split in the wash basin was not very appetising.Notice that the mini-bar fridge stocked to bursting, therefore unable to use to cool own drinks. Very disappointed on arrival to find that our room key did not open the door! Had to return to reception from 4th floor to ask for assistance. The receptionist very apologetic and gave us another room on next floor...we had 4 suitcases and other bags( as we could not leave anything in the car) and had spent 11 hours driving so this was not a happy start. We chose this hotel as it was our wedding anniversary so this incident really did spoil the entire stay.Unfortunately our room did not look out over the lake so it was all a bit of a waste to be faced with a block cross the road...not very romantic. Although the setting is on the edge of the lake the surrounding area was not very nice when we went out in search of dinner at 9pm: noisy crowds of youths and shrieking girls with a Macdonalds next door. As this was to be the highlight of our 9-day trip it was a complete disappointment.Interestingly, walking along the edge of the lake next morning we found much nicer areas. If we return we will choose something further along the lake within the town.
The reception staff were most helpful for me. The bedroom was great and the breakfast very good indeed. Only the price was expensive for me, but probably not as Swiss hotels go.
Setting was beautiful. Hotel still has some of its former grandeur but probably hasn't been renovated in 30 years.
People were so kind and gentle.And super nice location.
The lady at the reception Nothing
The wonderful views from the room Breakfast was way overpriced and meagre
The hotel and the environment the are peaceful there. The staff are also nice and pleasant. The staff are reacting quite slow during check-in and check-out. There are no porter at all, we 2 girls carried 5 luggages all by ourselves. We must walk up the staircase behind the main door in order to reach the reception, with all our luggages!!! The room door should also be improved as it's so thin and in shambles. These should be reflected in the web!!!
Please write at least 15 words
location and that was allthey did not have my reservation when i arrived
Excellent Location. Just Opposite The Railway Station, Great View Of The Lake & Majestic Decor. Furnitures & Fixtures In The Room Need Maintenance. After adding an extra bed, the room becomes really small.
The location and the views from the hotel.
Clean and very comfortable. Excellent English. Food and drinks were of a good standard. There wasn't 24 hr room service
The hotel is quite central and very close to the railway station. Check-In procedure very detailed. Double bed was actually 2 beds with rolls (splitted frequently). Price value ratio.
Excellent location near the train station. Clean rooms and nice hotel staff. The new design of the rooms isnt that good and i preferred the old design and the breakfast is expensive and not that good!
location, view, vip bar
Nive views in our room. Some staff could speak Spanish. Room facilities were ok. We received a room in the first floor without elevator and they didn't offer any help for our luggage (only a few steps according to the staff, but it's incredible in a supposed 5 starts hotel). Staff wasn't very helpful, just informed us about extra costs (parking, etc.)
Convenience to station and lake Caffe' Du Lac was not good in terms of menu and service
The location of hotel was beautiful. Noyhing
Rooms and bathrooms were very clean.Entertainment through free movies channel. I have come across the 1st 5 star hotel which does not provide a Coffee maker in the rooms.Not worth the money .The services are not 5 star category.It is slightly far from the railway station.
restaurant and bar staff,retaurants,spa,lake view,convenience for town .
Location, service, spa facilities, friendly staff, multi language menues etc. Some rooms were noisy from the road
Location Resquested room was not provided. The lakeview rooom was requested on the website, but provided only after I brought the oversight to the attention of the reception. Resulted in wasted trip to the incorrect room.
Staff always helpful. Very comfortable feeling from hotel like being in your own home.
My double room on the third floor was very comfortable and spacious. It opened to a beautiful, unobstructed lakeside view. The building itself evokes a romantic feeling of a bygone era. The hotel receptionists (two young ladies) in the morning were very friendly and helpful. The room could benefit from more lights as it was very dark at night with only two bedside lamps. The buffet breakfast at 23 fr was not good value for money as it had only one choice of cheese, ham and oily fried egg, sausage and bacon.
Very clean, spacious room, great location overlooking the lake. Close to the downtown area. Short 5 minute walk to the Territet train platform Carpet looked tired in the stairways, not that big of a deal
The location was great, as long as you have a lake view. I don't think I'd want a non-lake view as you'll be on the side with the train. It was an easy walk into town via the lake-side walkway, or you could take the complementary train (but we just walked as the weather was lovely). Well, our booking.com reservation was apparently lost so they upgraded us to a suite for the same price. Everything was lovely. If we'd had the standard room that we'd paid for, then we probably would have had a room to the front next to the train and no view. If I use the hotel again, which I'll probably do, I will upgrade to at least an lake view. It is expensive, but less than the other hotels in town and the quality seemed as good, if not better, than what I saw of the other hotels in the area.
Fabulous view, good location (right on the lake) and great room size. For Europe, it is a treat!
a fantastic location in a great resort, very romantic perfect for my wife & myself's honeymoon
The hotel has a lovely ambience and a good location as well as wonderful views over the lake. The hotel (especially externally) and the rooms are very dated - in particular the bathrooms - and in considerable need of upgrade and maintenance. Breakfast was average however staff were very slow to replenish food plates that were empty or nearly empty.
The view is wonderful. A little bit old but still OK.
The location of the hotel at the lakeside was perfect, quiet, fabulous views and not too far from the train station and shops/restaurants. No significant points to dislike
The view was fantastic, One of the best for this price in Montreux. For the price, the room was fairly basic but very clean and comfortable and didn't care about the room as the balcony and the view was worth it!
The pool,the view and the ambiance. Food was very good,staff were very kind. The spa was closed when we arrived and on the sunday.. I leVE today to return to hotel
Lovely restaurant with an interesting menu. I will ask for a view of the lake next time.
Hotel style , I like very much all furniture and design. Hotel style is prestigious but family atmosphere. I really like this hotel. In the toilette, the floor is cold. and toilette seat is cold. It will be nice to change the toilette seat into the Toto ( Japanese maker ) . Toto's toilette seat is really confortable. Please check this.http://www.toto.co.jp/products/toilet/toilet_list.htm
The employees of this hotel are very friendly and competent. The hotel is central and has wonderful food. We were treated as special quests even though we didn't appear rich.
The Hotel was beautiful the staff fantastic and the location incredible . We had a fabulous time and will return
Staff was extraordinarily helpful. The hotel was recently renovated and was beautiful. The location of the hotel is perfect. No
i like the style of furniture in the lobby and the hotel was very neat and harmonized i really could not sleep well in the morning due to some instruction work down my window in the front of the hotel yard that's why i think they should've given me a room with a lake view just make my stay pleasant.
Outstanding location and tasteful refurbishment Disapppointing restaurant with a limited menu - the same for lunch and dinner. A hotel of this standard should serve breakfast rather than offer standard buffet style
Beautiful hotel, lovely setting
The situation, quietness, comfort, style, room quality, restaurant and service Nothing
Lobby, reception, restaurant, room, all first class !! This hotel is very romantic..
Hotel Staff always willing to help Pool Spa and Haman out of action for the rest of the year very disappointing
Everything was perfect.
the glorious views overlooking the lake; the peace and quiet; the attentive and helpful reception.
This hotel was amazing - the hisotry, luxury and service were impeccable. Beautiful views over teh lake and excellent tour advice and assistance. The restaurant was of gourmet rating.
The service and the facilities
Really nice hotel, best location, excellent staff,really nice spa. Spectacular view of the Savoyen alps and lake Geneva the control panel for the heating didn't work properly, and so the temparature was a little bit too low at night.
Efficient, Friendly, Comfortable, Location Nothing
Comfortable, did notice that the room I was given I think (not sure) was allocated to guests booking at lower prices eg. after first night free newspaprer at door not delivered, no chocolates at night certain prices - coffee, water etc were very expensive but I suppose to be expected in a 5 star hotel. Staff did not speak very good English, not front staff, staff in dining room.
Extremely friendly and professional staff. Super Spa facilities. Delightful room. More notice needed to those having breakfast as to when it is finishing on the day. We came down at 10am on Monday thinking it would continue until 11am -as per Sunday. And were told at 10.25 that it would be closing at 10.30 ie a weekday.At evening meals there was one young girl who served us who was glum and unfriendly-definetely needed more training in people skills.Some of the food was disappointing but most of it was excellent. I would not say that the level was consistently excellent.
Great location, good breakfast It most be great to stay here during winter, but in summer months is too hot and did not have any ventilation.
The Pool was great, the hotel clean and friendly. Restaurant menu limited for vegetarians. No night staff so nothing happened before 7 am
All that we required for walking and fresh air
Centrally located near train station, shopping and city sights. Helpful staff. Good value No parking on-site.
rooms were large decor was dated
All facilities were right there in the hotel
Good location for mountains and lifts, nice view across the valley and large sized comfortable room. In need of renovation in a few areas - bathroom had a bright orange sink! During my stay the restaurant was being renovated so the owners seem to be addressing this.
Friendly personnel, the pool and sauna, lovely view of the room, very good buffet food.
Hotel too far from tobogganing park, not good with small kids walking up all those hills to get back to hotel after a tired day of play. Didnt have enough choice on food.
Ease of access and helpful staff. Bathroom was not clean (hair stuck to wall of shower), breakfast selection was limited.
The room is clean, big and comfortable. The view is good. The location is very convenient. It has wireless internet with payment. There is no coffee cooker or mini bar. Therefore, we cannot have boiled or hot water.
The hotel is reasonably good
I arrived late (at about 11pm) and although the kitchen closed at 9:30pm, the waitress provided me with food and drink - excellent service
Very kind and helpful staff. It is a very comfortable 'anyplace anywhere' hotel, which was fine for this stay, a bit stale.
a very nice hotel, in a picturescue location. Very good value for money, higly recommended The price for the breakfast is high
Beutiful location and nice staff Hotel generally very run down, old carpets in corridor, very unfresh, bed very sat down on the side - not a four star hotel, booring expensive breakfast
Hotel staff, comfort
Wireless Internet & Convenient The telephone in the room cannot work.
the reseption staff were so beautiful exactly "Geraldine" the location : you have to step up the mountain for a distance more than 10 km to get the hotel. also the house keeping was bad
Clean and comfortable room, lovely choice of breakfast and friendly and helpful staff. On booking.com it said that the hotel had a swimming pool but it didn't.
staff were excellent and brasserie dinners very good also spa and sauna plus nearness to montreux etc selection at breakfast was poor for this standard of hotel,more like a 2 star or b/b
Good hotel with reasonable facilities but overpriced-reasonably central location -Lovely staff overpriced
Right in front of the railway station. Spacious room. Air conditioner didn't work well (probably same in everywhere in CH.
Clean, central, modern, well run, good food, breakfast included plus Riviera pass giving free bus/trolleybus rides and half price boat fares - much used. Top floor has lounge and outdoor seating with comfy chairs and good views. Very close to station. Surprisingly free from traffic noise. None
This is a central and efficient hotel with good facilities and a high standard of comfort. It would be good to have a wider choice of English language TV channels. Some that are available in cheaper hotels such as BBC Entertainment are not offered.
Friendlieness on the reception and breakfast services. Quiet place, even if it's placed in the downtown. Interesting location if you travel the country by train Free Internet Services connection. Today the cost for an hotel about this service is nothing and make a service to clients
Staff was very kind and helpful
The staff there are very friendly and always ready to help! The location of the hotel is great,especially that its next to the train station&right in the town center.
I received the code to enter the building and my room days before my stay. Its complete autonomy.
The room is nicely equiped with all you might need in a hotel. it's well decorated. the staff is very friendly and helpful. I was expecting a better view to the lake, especially it was mentioned in the room description. the security system is a bit noisy.
The hotel was easy to access, convenient and clean and tody, Very polite staff/owners Parking was not very easy
Everything was fantastic - great room, food and most of all - the warm personal service from the Hotel owners who spent a long time with us helping us to get the best out of Montreaux. None.
Nice location, breakfast and very friendly owner.
Our hostess at the BnB Belalp was very gracious and went out of her way to see that we had a pleasant stay. She even drove us to the train station on our last day.
Comfortable Room and bed in design style,Very nice breakfast buffet, owners often present and very pleasant
Location:excellent Welcome & assistance: superb Room: smart and sassy as well as highly functional Would highly recommend
Friendly staff, excellent food and wine, room space and free extras like fruit, water and sweets.
Incredible view! Beautiful place. Gourmet dinner, good breakfast and excellent service. Might not be suitable for small loud children. We were the only family with kids.
The food and friendliness of the staff
Excellent value for the price, first class hotel, staff, decor and food. The breakfast was not quit up to the rest...
actually we (my self and my son) both like the location, gardens, the bar the resturant, the room and the services. It location is ideal for some one who wants to relax and cool down. none at all.
Friendly, helpful staff
The room and the grounds were beautiful, the breakfast was excellent, the staff was really helpful, the location was great. No
for who wants to live a unique experience needs to visit this hotel, the environment, the furniture and decoration, the attention and quality of hospitality made our short stay a wonderful experience if you choose this hotel for the wellness and spa you might be disapointed as this part of the hotel is fairly reduced to a strict minimum
We didn't actually stay at Villa Toscane. We got an upgrade to their sister hotel, Royal Plaza Montreux (5-Star), which was right across the street, and we were very glad about that. 1) It said on the entrance door that you need to check-in and get the key from their sister hotel, Royal Plaza Montreux, which was right across the street, but almost all the guests, including us, did not see the notice. They should put the notice on the reception counter rather than the entrance. We were lucky because when we arrived, there was someone who were coming back from the hotel across with his key and he told us about the check-in method. The person said it took him 1 hour until he saw the notice! We were upgraded to their sister hotel, Royal Plaza Montreux and it was a 5-Star. But the 'continental breakfast' at this 5-Star hotel was far too simple. Some bread and juice, that's it, and that was 14CHF!
We were given a nice big suite which was very spacious, clean and comfortable. The hotel reception desk staff were very helpful when we asked for directions and recommendations on things to do while we were in Montreux. We had to go across the street to the hotel everytime we needed to ask something at the reception desk or to use the facilities of the hotel.
The offer of the free city bus for guests with the bus stop outside was helpful. Their wi fi price was reasonable. The room had portable A/C. Good breakfast choices but best to go early for selection. We had some difficulty finding the hotel despite using their map. Was a good 10min walk from the station. To return we discovered that the free city bus dropped us off on the main street at the bottom of the escalator leading up to the station. As a triple, our room was at the back of the hotel without patio or views, & was a little cramped.
The breakfast Yes. I asked for a room with a nice view, and I was given a room at the first floor, facing a wall
room was huge with a lovely view over the mountains, staff were exceptionally friendly and helpful.
1. There is a resort tax which did not mention on website. 2. Also website said bussiness room has free internet, but the staff said it has to pay. 3. Inconvenient for check-in and out. 4. Not worth the money.
Yes facilities & breakfast
Hotel has good amenities and location but deception is not appreciated. Visiting Montreux, we were specifically looking to stay in a historic building. Upon arrival, we were surprised to see a what looked like a deserted hotel. Dragging the baggage around, we circled it trying to find an open door - then we found a note saying that the reception is located in Royal Plaza across the street. There we went and were informed that Villa Toscane is closed - but not to worry, we were getting "upgraded" to a room in Royal Plaza. Despite its creepy exterior, Royal Plaza is decent inside, although I have no idea where they get a 5 star rating... Having asked if they get many people like us, they said at least 5 today, although the false advertising didn't seem to concern them. Strange situation.
That we only stayed one night. The room was too small to move in (and we paid for an upgraded lake view). The shower water intermittently changed hot to cold. The carpet was old and stained, dirty scuff matks all over the walls, and the internet was spotty. We also dealt with noise problems. Four large families, who were patrons of the hotel, were all yelling at each other outside our window late at night and their children were screaming for well over an hour. Called the night staff, nothing was done. Then later found them on our floor running up and down the halls till 2:30am. We tried to have a word with the patrons but they did not care. The night staff, who are located at their partner hotel across the street, gave no apologies nor recognition to the event and after our 4th request finally walked over and asked the large group to go into their rooms. Terrible, terrible night for way, way too much money. Use the money to upgrade your hotel. It's cleaner and better dated at a hostel.
The Hotel is linked to the luxury hotel across the road, therefore you go second hand service. Hotel is lit up with floodlights and the nigh shutters in the two rooms we had did not work! The road was noisy and there room was lit up at night Poor service and bright rooms for the wrong reason!
hotel was near the city centre and the lakeside (across the road) (Single) room was small, on streetlevel so car noise was considerable. No view from the room. Amenities were adequate, but the price of the hotel was too high for what I got.