Size of room. Fireplace. Whirlpool. View from patio doors. Proximity to hiking trails. First morning I woke, I was freezing because there was no heat on.
Staff was very nice and helpful. Views were great, but they're hard to mess up in Sedona. Very thin walls, could hear all 3 families on all sides of me talk, shower, etc of things you don't want to hear. No outlets near the beds. It wasn't a bad stay, but I wouldn't have wanted to stay for more than one night.
we loved the atmosphere of the hotel. we came in a bit of an off season I think, but it was just close enough to town to make everything easy. Loved the new fire pit. overall great hospitality and very comfortable accomodations. Our room was huge and loved the fireplace! the golf course looked kind of run down, but we weren't interested in golfing so it didn't bother us!
Great tennis facilities. Fun and beautiful golf. Excellent front desk staff. Large rooms Restaurant staff poor. Very slow service all 3 meals. No walking distance options for dining
Front desk very welcoming and informative about the resort and Sedona area. Nice restaurant and bar.
Quiet and exclusive
The restaurant and bar staff were very friendly. The food was great and had the best spinach artichoke dip I've ever had. Everything is made from scratch. The room was very spacious and the beds were pretty comfortable. The bathroom needs updating. Cabinets and showers were outdated.
I liked the fact that I was in Sedona. I didn't like the loud people partying all night. I didn't like that I was given 2 irons to iron my clothes for my wedding and they both were broken. The air was not working well at all- the room was very very warm all night.
The view was awesome!!! Took a long time for it too cool down in our room. Also the water fluctuation between cold and hot in the shower was too extreme one minute of the ice cold the next and be super hot
Of course the view was fantastic from both the back window and the porch. Locaston is everything.It was very clean and spacious, and felt like I was in my own home. I reserved on-line, and was not given the hotel number, but someone else's number. I had tried calling the number to no avail 4 or 5 times..just wanted to make sure someone would be there since we were arriving late.
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
Foam pillows Pool and hot tub were way over clorinated.
Location Old property that needs a lot of work.
Gorgeous view from our terrace. Great staff. No elevator, the pillows.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
Good sized rooms. Nice outdoor pool and jacuzzi. The hotel is away from the tourist area of Sedona in a good area close to the canyons. They served a very good complimentary breakfast but the breakfast dining area is like sitting in a corridor.
Staff were very friendly and setting of hotel was lovely.
clean, comfortable need more room for breakfast
The bed was very comfortable and the TV. The only negatives : No view or balcony and the jacuzzi was an oversized tub jacuzzi. see above
location. laundry room slightly moldy smell in room
The woman who checked us in was extremely helpful in suggesting places to eat and giving directions. The housekeeper was such a sweetheart and very good at her job. Our TV remote would not work, so I called the front desk and a young man came up with another one. He tried to bring in a better picture to no avail. It was so fuzzy and filled with static, that it was nearly impossible to make out what we were watching. He said he didn't know why it was like that, said sorry and left..............
room was comfortable, Staff helpful. Breakfast was limited and bit boring over four days, housekeeping was a bit inconsistent from day to day
The room is nice and clean, People with special needs will not have any problem. When we were inside the room we got a recorded message from the owner, Very interesting. The staff is bad, They don`t try to know who you are, what do you want in the city, The area is for tourists and of course everybody wants to know many things, I did ask for information and he said I could get many brochures close to the reception. The guy at front desk spoke for a minute, showed a paper with hotel information and nothing more, Bad experience, Luis Araujo
Excellent situation for visiting Sedona. Clean, comfortable and helpful staff.
The location was great, the room was set well and the breakfast buffet was a nice touch. I did not like how housekeeping maintained the room and the level cleanliness. I also had garbage piled up in a can outside my room for 2 days. it could have attraced a wild animal and someone could have been injured. Carpets needed to be cleaned and vacumed.
Newly remodeled. VERY modern. Highly rec.
Very nice hotel for a really good price. Nothing. I loved everything.
There were renovating the hotel and so it was a total mess...not sure if you are allowed to rent out rooms when the hotel was being ripped apart for renovation.
THis was false advertising!! this was NOT the Holiday INN, it was a Sedona hotel that was under construction the whole time and will one day become a holiday inn yet you charged the price of a holiday inn!
I didn't like one thing, there wasn't one thing to redeem this place. Made reservations during kids spring break. (Also The week of Easter.) drove 6 hours and arrived to an absolute disaster. No lobby, just a room in back, air filled with dust. I have asthma, so I knew I shouldn't even be in there. Tile on floor didn't even have grout. Tiny bathroom was dirty, and disgusting. Pool empty. Made sure to book a hotel with a pool so we could hike early with kids, then they could relax after. We never checked in, cancelled and sat in parking lot for 2 hours waiting for hotels.com to find us a room. Guess what, no rooms in Sedona. Period. Ended up at a crappy comfort Inn along the highway in Camp Verde. No pool, 30 mins from Sedona. Vacation completely ruined.
Room was clean and staff was friendly. Breakfast was included and had a good variety of options for all in our party. Entrance is a little hard to get to if you come from the south. Have to go around the roundabout and come back. Not a big deal.
Staff was friendly. New rooms were clean and nice. Bed was very comfortable. Very much under construction. Loud. Fumes. Exposed wires and cluttered hallways. Chaotic and unsafe. Over priced considering the situation.
The staff were great! Very friendly and accommodating. We got upgraded to a room with a view! The place was nice and clean and just outside of Sedona so it wasn't right in all the craziness and business of Sedona.
Fire Alarm kept going off even after they "fixed it"
Staff was honest about renovations to hotel Breakfast started at 7am which is a little late if you're trying to get a start on hiking
The location and view were top notch. Very friendly staff, very helpful regarding things to do and see. Beds were comfortable, quiet rooms. Breakfast was very carby, but I wasn't expecting any less. They offered eggs, but in a pre-packaged cheese omelet.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location was nice The rooms are outdated. Towels were super wornout.
Too far from downtown Sedona.
Very beautiful view We stayed for two days and we would ask the housekeeping crew to come back later and they never did.
This guest did not leave comments about this hotel.
The breakfast is great! The wall paper in the bathroom was peeling off the walls.
Affordable in a beautiful location just outside of Sedona. Good breakfast. Good staff.
This was way better than a typical 2 star hotel. I would definitely stay here again! There were mints by our bed even. The buffet was good but I would've liked some eggs.
The setting is beautiful. Red rocks view from the window. Good breakfast.
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
Location Spa Services Beautiful room
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
Staff, amenities , and little things like bottles water
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
Beautiful creek and gardens. Fully equipped condo. We stayed 2 nights, but once there realized a week would have been fine. Very nice West Fork hiking trail is nearby. Pillows were too poufy, and they didn't have any flatter ones. Better bring your own.
Great place to stay for a Romantic Getaway!
Love the easy access to the creek. Also enjoyed the fireplaces in the actual unit. Will definitely come back No cell phone service for sprint and tmobile. The towels were stained up. I will definitely bring my own towels next time around
It is an extremely clean and well maintained property. On site is a great restaurant...The Golden Goose. The staff at the Super 8 is great. The location is perfect. It is like staying at a 4 star hotel on a motel budget. The grounds are absolutely clean and the lobby is elegant. I always stay at Windham properties when I travel..and I travel often in California, Utah, Arizona and Nevada. Of my stays, all of which are good experiences...Super 8 in West Sedona is the best! I have no negatives for this motel. It is always a perfect stay. I have spent a total of 14 days at this property in 2010 alone.
Fair price- good location. Kayak booked our rooms- kayak took our money. The hotel initially refused to honor our reservations. Phillip at the front desk actually told my wife and I that even though we had reservations that "it wasn't his problem" and that they were booked. He was rude, disgusting and completely out of line. The fact that Kayak was not available at 7pm to handle this issue was offensive. After a lot of four letter words and yellIng we got our confirmed room, the hotel actually charged us again, in addition to kayaks charges. I am going to back charge the hotel and kayak. Absolutely disgusting, I will not use this hotel or kayak ever again.
If you want convenience and simplicity this is the place. Its super convenient to Tlaquepaque and uptown. You could easily walk from hotel to the jeep tours. Facilities are a little dated, but you're in Sedona to get outdoors not sit in a room to watch TV. Staff is friendly and helpful
The view from my balcony was spectacular. The rushing sounds of Oak Creek were meditative. The location was fantastic as all of Uptown Sedona was easily walkable. The front desk staff was very warm and friendly. The room was clean and pleasant but very basic and a bit homely.
Location was amazing. Boynton Canyon was gorgeous and there were a lot of activities to participate on the properties. Facilities were top-notch. Had multiple issues with the staff. Service at View180 and Che-Ah-Chi was pretty slow. Had to ask on multiple occasions for drink refills or to get a check. They ran out of towels at the pool and weren't able to send anyone down in the few hours we were there to put out new ones.
Room staff environment beauty spa overall wonderful Very hard to find parking if you bring a car. $5 for a cup of coffee confusing to get around
Spectacular venue and uniquely situated. Property is run down. Massive investment needed. Rooms: had a junior suite and found it fine. Curtains were a thin sheer fabric that was dirty. Shower head didn't function properly so shower wasn't relaxing. Furniture outdated. Porch dirty and unkempt. Spa: Shocking that the spa is so highly rated - locker room lockers didn't work, showers grungy, dirty towels everywhere as attendant never there, the masseuse was 15 min late for one of my treatments. You get it.
We stay in the Serene Room! Simply gorgeous, the views overlooking Red Rock formations, hummingbirds (lots of them) so playful as we sat outside! I give this hotel a 'Five Star' rating!!!! Almost everything was perfect!!!
The view was fantastic. The innkeepers were wonderful and provided lots of great information about Sedona. The food was great, and every detail was thought of. Nothing
Convenient to downtown Sedona, recently remodeled, comfortable beds, beautiful furnishings, easy to find, owner is obviously experienced and gracious excellent breakfast and good recommendations for local food. no tub in suite, only shower, but she said one of the rooms will be redone in the spring to include a tub.
The grounds of Amara are beautiful. Red rocks serve as a backdrop to the pool/hot tub and common area. I liked that it was a small hotel and not too crowded. They have a wine hour every evening which was fun (but the trade off is no breakfast in the morning). The rooms were clean and beds were comfortable. The young guy with glasses at the front desk made a big deal of announcing we booked our room through a "third party" on arrival (through Kayak's Getaroom). Not sure exactly why he made such a big deal of that fact, but let it go. When we got to our room we saw that it had two double beds instead of a king size bed like we had reserved. I went back to the young guy at the front desk to ask for the correct room and he said it wasn't the hotels fault and that I would need to take it up with Getaroom (once again making a bid deal of booking through a 3rd party). His customer service skills were very weak and he would benefit from additional training on making guests feel welcome and comforting. FYI: The hotel allows pets and we heard dogs barking in the morning. Didn't bother us too much since we were early risers due to jet lag, but if you're looking to sleep in you may want to find another location or specify you want to be far from rooms with pets.