Philadelphia Hotels

Great staff. The listing mentioned free parking. It was not- only 35% off

I liked how cozy our room was. The snacks provided in the lobby were delicious! The location was amazing. We were able to walk everywhere, which had been our goal. Overall, excellent hotel! I wish the bathrooms were a bit bigger.

Affordable with nice accommodations. There was always water, sparkling water, tea, and coffee available in the lobby. To operate the elevator you have to put your key card in, which made me feel safe. There were snacks in the lobby the first night we got there and then they all disappeared...it was weird!

Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating N/A

Comfortable bed, good sized room, great location, great room service. The fire alarm kept going off throughout the night and we didn't have any hot water and could not shower in the morning.

It was a very comfortable and clean room. Probably taller than it was long but unless you're bringing a pop-up trailer with you there's plenty of room. The bed's comfy and the shower is really nice. They had a hair dryer to use. There's no fridge but that's not a huge deal. I would have liked to have a safe since it is a city, but it's not in a rough area. Some people complained about the two elevators, which is a bit odd but not so much so that you should be like the one guy I passed who was trying to figure out how to get out of the lobby (I mean he got in there in the first place, somehow). There's a big mall with a food court right across the street and all manner of fast food in the block between 15th-16th not to mention most everything you'd want to see or do is basically walking distance (under 1-1/2 miles - South Philly/Italian Market, Liberty Bell/Independence Hall, Eastern State, City Hall, Chinatown). I'd really recommend the hotel, and that you do walk places, don't take the tourist bus, you'll see a lot you wouldn't otherwise. Someone else complained about the parking, I had no issues, it's a city, you pay to park, and it's not like you're walking more than half a block (it is literally across the street). WiFi speed: 18-20MBps was what I got. The staff while extremely polite were not really the most helpful, everything was "It's not my call" when it came to business. I had to jump through a bunch of hoops just to get my stay extended, and they had me put down $50 per night for incidentals (would've been $150 if I'd used cash). There's no mini-bar and I wasn't planning on ordering room service, so this made no sense to me.

I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly). My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.

The room was very clean and our stay was pleasant. The hotel is the place to stay if attending an event at the civic center.

Great location, beautiful pool (with very accommodating hours) and clean & comfortable room. Very friendly, helpful staff.

Sizable room with modern amenities with a very comfortable bed and pillows. Friendly, helpful staff. Great workout room. Convenient central location. Large, sociable bar and lounge area. There was a stain on my sheets; could tell that it was something that had been washed/dried into place, but still a little disappointing for a hotel chain of this quality. I was given a room accessible for persons with disabilities, which I was fine with, but was not asked by the check-in staff first. The only downside to the accessible room was that the doorless, tubless shower got water all over the bathroom floor and soaked the bathmat regardless of how I adjusted the shower-head. Really, these are just minor inconveniences from an otherwise great hotel. Would definitely come back.

Hot apple cider in the lobby was a nice touch. Complimentary Wi-Fi not included?! Considering the room rates, I found this outrageous. Felt like a 3rd world country.

Clean, quiet, location No hot tub in the pool area

Too big if anything. 8 minutes to get to/from room

The hotel does not offer Reward points when I book through Kayak

Luxurious rooms, great location, right next to Rittenhouse Square. Parc restaurant around the corner is amazing. Hotel was late getting my room ready. Tried to check in at 3, was told a room would be ready in half an hour. They never called to say it was ready, but when I went back to the desk at 5, they had plenty of rooms. Also, asked about complimentary airport shuttle and was told there was one every 30 minutes. Shuttle was on time, but the driver insisted it was not complimentary, charging me $10 when I got to the airport. Didn't have time to argue, but front desk should have been clear when I asked about a "complimentary" shuttle.

Fully recommend this hotel

Comfortable bed. Bottled water in the room. Right in the middle of old town Breakfast buffet was so so.

Great location in walking distance to historical sites. Super friendly front desk staff. Room was not ready at 5:00 pm. They did take half off parking to compensate a little.

From the minute we walked in, the front desk staff was helpful, gracious, and went above and beyond to make us feel welcome. Danielle was a star! She made sure that we were well taken care of after our long day of travelling. She even directed us to the best Philly Cheesesteaks in town! Hotel room was great. Location was perfect. I would definitely recommend this hotel!

We had never been to Philadelphia and had no idea what expect. This hotel was elegent, clean and updated! At check in they gave us a piece of paper that had all surrounding restaurants and attractions all seperated by types of food or establishments. Then as an added bonus, the kind, helpful staff member at check in even put stars next to the best places to go to with kids. To make things more convenient the 1st morning we were there we were able to schedule a bus tour of Philadelphia right in the hotel lobby. This worked out great for us becsuse we only had one full day there and wanted to see as much as we could. So all this is great, but the best part is the LOCATION!! With in the hour that we arrived we deciedd to walk to get none other than a cheese steak. We walked the direction to Jims (which was suggested by the hotel staff and happens to be the best philly steak in town) and with in 2 blocks of the hotel the street transformed to a bustling city to a picturesque scene of 1700 brick houses, with trees canopying the the cobble stone streets. I walked to Starbucks in the morning from the hotel and walked right by where Benjamin Franklin had been buried and didn't even know it! The parking garage is not connected to the hotel and if there is valet, we never saw it. There is a parking garage on the premises, but no entry directly inside the hotel to and from the garage.

This hotel was very comfortable and in an amazing location, close to everything I needed. The night staff were a bit grouchy when I arrived, but Seamus and Andre were really friendly daytime staff. I ordered a whiskey on the rocks at the bar and they charged $4 just for the "rocks"(aka ice) - drink-lovers beware!

It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.

Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.

I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.

Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.

Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.

The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.

clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night

Excellent location. Great bed. Gym was good

Everyone was friendly, my room was rather large and I enjoyed the ambience. My room was mainly clean but I felt like certain surfaces needed another wipe.

Love the hotel and the location. The bar was nice and the French fries late night were amazing. Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!

The staff was the best part. They went above and beyond to make my stay the best it could be. I wish the breakfast was included during the week. Needing to order breakfast in the morning is very time consuming.

The staff and service were impeccable.

Te walls are paper thin. You can hear what everyone is doing around you.

Beautiful spa and facilities The restaurant closes too early.

Exceptional service that is sincere and not cloying. Staff is excellent, rooms are large and the bed is incredibly comfortable. My favorite hotel in Philadelphia. I wouldn't stay anywhere else. The spa is also spectacular. They are dog friendly yet you can't tell if dogs are really there. The rooms are solidly built and I am sensitive to dogs barking. No dogs barking here! The hallways and elevators are immaculate. This is just a wonderful hotel. The closest to European luxury with space.

It was comfortable and quiet. The staff was well trained and gracious. It was well located for me.

the service was excellent with attention to detail.

Wonderful service, beautiful hotel. The beds and linens are very comfortable, as are the bath robes they lay out for you. We were celebrating a birthday and the extra touches were very much appreciated. The rooms can use a bit of updating, but all in all it was an excellent experience and will likely return again next year for another birthday celebration!

The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.

AMAZING CUSTOMER SERVICE!!!

I think the front desk staff were amazing- it was the quickest chec-in and check-out I've ever experienced. The cookies upon check-in were literally a warm touch. The room was a decent size- with a great view of the city from the eighth floor. The pool hours were until 11pm- which was great because I got in on the late side. There was also a decent gym and a sauna with lockers that you could put a code in and use. The decor in the room was somewhat dated and showing its age. The bathroom was small and it took maneuvering to close the door. If you need absolute quite to sleep it may be a problem because you can hear the traffic from the 8th floor and any hallway activity as well. The cleaning people knocked at 8am to clean- when I was checking out anyway, so I could of done without the disruption.

The hotel was located near many of the downtown attractions and the staff was very friendly. We had a small issue with toilet (didn't flush well - may have been blocked). The people staying next door were load and let their door slam at 2:15 am.

DoubleTree by Hilton Hotel in Philadelphia Center City is a class act! From the efficient, friendly check in to check out, we were treated as special guests. The staff actually cared that we had a pleasant, comfortable stay. We asked the staff for recommendations on moderately priced restaurants close-by and were pleased with our choice from their list. Our room was comfortable, quiet, pleasantly decorated and well stocked with adequate amenities. This is our third year staying at the Double Tree for the annual Philadelphia Flower Show and we have never been disappointed.

We enjoyed out stay and had a nice room toward the back side of the hotel where street noise was less than rooms facing the front. There was some loud guests at 2am that were not quieting down even when security were engaged.

Clean hotel and great price , good location . Staff was friendly and room was very nice PArking is $28 for one night