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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the castle or the town center comes highly recommended.
The hotel is situated on the edge of town, providing a quiet atmosphere and easy access to the city center, train stations, and shops. However, it's a bit of a walk to the train station, so guests with heavy luggage should inform the hotel in advance.
The hotel's reception has limited operational times, so if you plan to arrive late, it's advisable to inform the hotel in advance to make necessary arrangements for key collection.
If you're interested in using the sauna, note that it's only open until 7 pm, which may be a consideration for guests planning to use this facility.
While the rooms are comfortable and spacious, some guests found the shower to be tight, and a few mentioned the absence of air conditioning. Additionally, some rooms may not have elevator access, so it's worth checking this in advance if mobility is a concern.
The hotel provides a free bus pass, which can be a convenient way to explore the city and its surroundings.
While the hotel offers an excellent breakfast, guests suggested that having a restaurant or vending machine for dinner would be beneficial, especially during inclement weather.
Guests encountered challenges with communication and refund requests, particularly related to early check-out and additional charges. It's advisable to clarify any concerns directly with the hotel management to avoid misunderstandings.
The hotel is within walking distance of several attractions, including Castle Wernigerode, the Town Hall, and the Museum of Resin, making it a convenient base for exploring the area.
The hotel offers plenty of free parking spaces, which is a significant advantage for guests traveling by car. However, if you have heavy luggage, it's recommended to inform the hotel in advance to arrange for a ground floor room due to the absence of an elevator.