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The hotel was wonderful and location was great. 'The breakfast was great...the only bad part was the dinner... restaurant food was overpriced for dinner and service was poor. They did not even ask if I wanted dessert or coffee and we could not get them to even come to the table to ask, we had to chase them down.
The Hotel is very good and exelent Access difficult- not sufficient direction signs
The breakfast is fantastic. Lounge is good and there is welcome drink. The room is very nice and the bed is comfortable. The spa is great. It is next to shopping street. Staffs are very responsive and helpful. Some staffs does speak good english. This is the best stay of the whole trip. There is only one terminal at the lobby to access internet for free. The parking is very expensive.
Comfort and cleanliness, food of excellent quality,position in town very difficult to access-needs clearer maps for motorists.Car parking 10Euro/day-12 if the system is not explained.Pool would be nice.
All staff were very helpful and friendly No, it was superb
Being in the centre of this wonderful ancient town, and being made to feel very comfortable. It was extremely clean and the rooms were large and beautifully decorated. A luxurious hotel. There was an unpleasant smell of drains in the reception area of the hotel, which is probably explained because of old sewerage systems, but wasnt noticeable anywhere else in the hotel.
The location, right in the centre, within walking distance of everything Trying to find the hotel by car is tricky. City directions were not very good and sat navs useless
brilliant range of food at breakfast, the way the tablecloths were changed after each table had been used, the pleasant decor in the public areas We did not learn any German at school and would have found it helpful if the dinner menus had been translated into English
Excellent hotel: Reinheid alom, mooie ruime kamer, voortreffelijke keuken met zeer gevariëerd ontbijt en caloriebeperkt heerlijk diner (weinig vet en koolhydraten). Ambiance en inrichting smaakvol. De gasten staan centraal bij het prima samenwerkende personeel. Persoonlijk hadden we geen interesse in de uitgebreide wellness-mogelijkheden. Wel misten we een zwembad.
Very good hotel in the middle of the city Wernigerode. Excellent breakfast and a la carte dinner Very difficult to find in the dark. The signs to the hotel should be illuminated.
Clean, quiet, comfortable, near local transportation and the steam train depot. Easy walk to center of town. Good breakfast No, everything was excellent
Friendly atmosphere, contented staff, pleasantly situated in a very lovely town. Would strongly recommend it. Smoke alarm activated on night of 20th so called fire brigade. False alarm and key holder was quickly on the scene. Unfortunate but no harm done.
Breakfast was excellent as was the food generally. Location was probably as good as it gets for steam locomotive enthusiasts. The room was rather small. Toiletries were not replenished.
Loved the proximity to the railway & the way that the steam engines were just across the road and steaming all night. Restaurant had a railway theme too. Staff very helpful & friendly.
Outstanding location adjacent to the railway station, provided the room we asked for, great breakfast, good dinner with happy service.
If you like steam railways and you're coming to the Harz Mountains, then this is the only hotel to stay in. Everything about the hotel is very good. The room (overlooking the loco shed) had a great view, the accomodation was comfy and the bathroom excellent. The hotel's location for the town is also very convenient and the hotel easily accessed by car. The buffet breakfast was exactly as we like them to be and the evening meal menu was excellent in terms of scope, value for money and quality. If you're travelling to this part of Germany for the first time don't expect everyone to be able to speak English - learn the basics and have a good phrase book! None the less the staff were warm, welcoming and friendly. This is not really a "not like", but... we were there in a heat wave (which was great) however the room was sweltering (as you'd expect). There's no air conditioning (which isn't the end of the world) but as we had to have the windows wide open we were disturbed by the road traffic right outside - where does everyone go at 5.30 in the morning, and why so many of them?!?! So, if you're booking for a summer visit then maybe a room at the back would be cooler and quieter - you can still watch the engines from the various balconies and terraces, and with a beer in hand (which is another plus for this hotel)
We were there for the steam trains and we loved being next to the train yard. Others may not find the street and train smoke as appealing.
Hotel recently refurbished, clean and comfortable. Convenient for station and narrow gauge railway and only a few minutes walk from town. Ideal for railway enthusiasts as dining room overlooks steam loco depot of the Harz narrow gauge system. Excellent breakfast buffet, good evening meal. Nothing I disliked-however there are insufficient staff to deal comfortably with large numbers dining at same time. For the same reason an early morning call was overlooked-fortunely without on this occasion causing difficulty.
close to station and town centre. also superb for those who wanted to observe the HSB steam locos. highly amusing drinks delivery system. in view of the number of english visitors, and other countries, the lack of anything other than German spoken, with basic info was not good.
helpfullness of staff.
The staff were exceptionally helpful, staying late when we got lost and arrived after reception was officially closed. They even sent someone to help us find our way to the hotel after we arrived in the town. This was just one example of the excellent service provided by the very friendly staff. All of their help was greatly appreciated.
Outstanding location just near the "Skisprungschanzen" of Wernigerode. We had a very nice and spaceous apartment with balcony and perfect view on mountain, Schanzen and all other nature. The price we paid for this experience is unbeatable. 10 to 15 minute walk to outstanding downtown Wernigerode, were parking is not easy to find. nothing at all.
Excellent facilities. Helpful staff. Free pass for local transport. Good restaurant. A bit of a hike from town centre. Last bus at about 6.30.
The hotel staff were extremely helpful and friendly, and offered excellent service. It was extremely valuable for the money we paid (64 EUR for a double room). The minibar was free (!), the parking was free and breakfast was included in the room price. The kitchen offered great local specialities which I appreciate very much. When checking in we received a map of the city of Wernigerode, lots of discount coupons to use in restaurant and stores, as well as a free rides on not only all public transports within the city of wernigerode but also for buses to other areas in the harz mountains. You can easily walk to town from the hotel, but we took the car, since parking in town was easily and didn't cost anything after 6 in the evenin The beds were a little hard but thet is a matter of personal taste of course.
Cheerful friendly and attentive staff. Good food both at breakfast and in the evening. Room was clean and spacious but some might consider it a little basic. Bathroom facilities excellent. Good firm beds.
Nice view of the castle from the top rooms. Good, firm bed. Decent restaurant with helpful staff. No internet in the room! Also full a few minor inconveniences such as a light switch for the bathroom outside the room and behind the door. Furniture was quite ugly, but comfortable. You need a car to access this hotel, which would be the only major drawback vs a hotel in the middle of town.
Breakfast buffet was very good Difficult to find
Friendly staff at reception. Good breakfast buffet included in price. Excellent view of Schloss Wernigerode. Requires aircons in room, terribly hot in summer.
Great location at edge of Altstad and across road from Hartzer Tourist Railway. Accommodation very comfortable. Restuarant excellent. Staff spoke English and were all extremely friendy and helpful. Parking onsite. Great experience.
Convenience to town center and train station. Excellent selection for breakfast and very convenient to restaurants.
Nice location near the centre of the town. Very good breakfast. Wireless internet did not work in our room.
Very friendly and helpful staff,i liked the fruit in the room,a superb breakfast.Very clean and comfortable.
Bedroom and the breakfast room were beautifully decorated. All staff, front desk, cleaning and breakfast, were friendly and helpful and recognized us each time with a smile and greeting. Hotel was well situated near railway (especially the steam train to the Brocken). We very much enjoyed staying there. Because of the very hot weather during our stay, we had to have the windows open during the night and at times the traffic was noisy until late evening. This is a problem with many hotels which are chosen because they are conveniently situated to the railway and the town centre. This would NOT stop us staying there again.
Centrally located and reasonably priced.
I found the hotel efficiently run, and the staff very courteous and helpful. Also some nice touches - like a bowl of fresh fruit in one's room every day. The hotel is also pretty convenient both for the station and the market square. The breakfasts were excellent.
It was brilliantly positioned for my travel on the Harz railway to Brocken
The rooms are spacious and well appointed. Fresh fruit in the room is a nice touch.
Breakfast is so great!!! Wir can buy something at the Supermarket Lidl.(close to the Hotel) no kettle in the room.
The hotel is good for a short stay in Wernoigerode for the Harz mountains and the steam railway. It is centrally located and close to all the rstaurants etc in the town centre. Although my room was non smoking I could detect the smell of stale tobacco smoke in the room on my arrival
Very spacious rooms/suites, very clean and quite comfotable; very close to the old city. Fantastic little town and lovely surrounds. No option not to take breakfast; hotel staff had limited other languages and were 'functional' rather than welcoming.
The friendly staff,the excellent breakfast spread,my television broke down but on my return later,it had been fixed,very impressed.
Excellent breakfast, spacious room, city center
Spacious apartment with room to relax and separate bedroom. Useful small kitchen and dining table in room. Good breakfasts provided. Situation very convenient for the town and for the Harz Railway. Nothing of note
This was my second stay at the Hotel. An apartment including separate kitchen/sittingarea and bathroom is excellent value for money. At the Weise Hirsch about 100 yds away you would pay twice the rate for a smaller room. The staff are all very frindly and efficient and the Potato (Kartoffel) House restaurant portions are fantstic. In he summer some rooms can get hot as there is no aircon.
Quiet location Breakfast indoors with closed windows, muggy, no A/C, 86 degrees. adjacent patio was not open for breakfast, unbelievable.
Very spacious rooms, good breakfasts, nice location, no hassles.
The family room was so big, comfortable and clean. The atmosphere of breakfast is very nice. The staff were all kind. Located in the center of the town, good for sightseeing. ファミリールームは大変広く，清潔で，居心地がよかった。朝食の雰囲気も良く，スタッフも皆親切だった。街の中心なので観光もしやすかった。
We were very impressed by our room - more of an apartment than a hotel - and it made our stay excellent from the very beginning. The manager and front desk staff were also very friendly and helpful. Breakfast was impressive and delicious, and the Kartoffelhaus was cozy, reasonably priced, and extremely good.
Centrally located. Rooms spacious and quiet. Excellent breakfast.
We were very enjoyed. Thanks a lot.
It was cold and quiet- "off season" in the small town before the X'mas markt begins, but it turned out that my family had really a very nice and quiet time in the hotel. Breakfast, dinner at the restaurant were both great.The staff, the large family room, the location...everything was nice. The parking wasn't difficult at all even the hotel locates at the center of the town.
Outstanding four star hotel offering value for money. Very friendly, personal service in a spotlessly clean hotel.Excellent rooms with their own character. Excellent breakfast offering wide choice of hot and cold food. Perfect location in the market square. I give this hotel 10 out of 10! No
Shopping and Sight seeing
Very good location,good breakfast,a wide room,and a smoking area in the hotel. Nothing.
Hotel staff were very kind. And the location is very nice.
Friendly staff,good breakfast, clean tidy Hotel,lovely location on market square, quite rooms.
The location was exelent. The breakfast was first class. The price was reasonable.
Staff was very friendly. Shower was hard to adjust temperature.Needed more towels.Noisy at night.Business across street was breaking up furniture well into the night.
Lovely atmosphere - very clean and an excellent Breakfast ! No Mini-Bar
Room excellent Shower rather cramped
Scenery inside and outside, peacefulness, atmosphere, closeness to nature and town at the same time
Friendly unique hotel, family run, away from the main town. 19 mins walk up a small hill. Food excellent value. Message good. Limited number of staff needed to do most jobs. A little more expensive than others in the Harz Mts but still good value and a unique, historial place.
The staff were very helpful There was no terrace or garden in which to sit and relax
Friendly staff, gorgeous room and bathroom, delicious breakfast buffet. Good location - only 5-10 mins walk to the Old Town. It was a shame that it did not have a restaurant, as it is always nice to have the option of eating at your own hotel. There are loads of good restaurants in walking distance though and the reception provided us with a map of the town so we could find our way around.
The staff were very professional/very courteous/very friendly/breakfast service was excellent.the staff were a credit to their profession.
Staff were very helpful. Room was nice size, quiet and clean. Main issue with the hotel is the room price and the fact that the hotel does not meet normal four star standards. For example for our three night stay the bar and restaurant were not open and it was a long walk in heavy snow to the town centre. An additional 10 euros for breakfast is too much when paying such a high room price. There are far better value (comfort and price) hotels in Wernigerode.
The staff and the rooms where exellent
Friendly atmosphere from a very happy and attentive staff.
Charming half-timbered old building that has been nicely renovated. Very clean. Friendly staff. Breakfast was not included with the room.
the building and silance, sauna
Clean, comfortable and well-kept. Looks like this hotel has been refurbished quite recently.
Wow, that pool and the heated seats were great! The walking trail outside was nice and the hotel is much prettier in person than online. No English but who cares! They were very accomodating.
We were made to feel very welcome and it was very relaxing. The pool area is very calming and tranquil but we were there at a quiet time and had it to ourselves! Would definately go back.
rode the railway none
Booked room with balcony, none available. Wireless internet indicated as available in rooms - does not reach rooms on 2nd and 3rd floors.
Convenience,cleanliness,excellent breakfast and attentive but not overbearing staff.
Very enjoyable stay at the hotel. It's only 5 mins walk from the centre. Some rooms have balconies with a great view of the castle. The staff were most pleasant. Breakfast was excellent with a large variety. The pool is a real added bonus. Highly recommended.
The peace and quiet in a good location with a splendid view of the castle. No
Nice castle view from twin room; good breakfast, nice spa
The rooms are well appointed and the hotel is in a nice location. The breakfast buffet is also very good.
good view through the window, nice sauna and swimming pool nobody spoke english
evening buffet in hotel no bathtub in the room
Location of the hotel to the Harz mountains. My wife and I stayed at the hotel and were dissapointed with the facilities. Considering that it wasn't peak season when we stayed, and the hotel wasn't full, the hotel could not offer us any treatments from their wellness package. They were fully booked up because they only had a few staff that were working in the wellness centre.
We have stayed at this hotel before and always found it to be most suitable for a relaxing holiday with lots of walks with our dog in the nearby forest. N/A
Excellent breakfast, nice pools, pools open till 22:30, one is warm enough for young children, food in restaurant is good. Beds comfortable, free baby cot, highchairs in restaurant, play room. Air in swimming pool area, esp. showers, cold. Footpaths near hotel are cleared of snow in winter, so no walk with small children possible near hotel, must use car (no sledge possible, and toddlers will slide on slush and fall into mud). Room service menue not very good.
We had been very delighted by the hotel, it was very clean and charming. The room was quiet a nice one and the breakfast was fantastic. There was no mini-bar in the room, which is not very common in a 4* hotel! For the dressingroom in welness area, you need a coin to get your stuff closed up in a safe-deposit box, the clue is, that it's written nowhere and you find out when you already in swimwear...
Nice quiet hotel. Excellent value for money, fantastic buffet breakfast. No tea or coffee in the rooms, chipped glass display in foyer, no bath in room - very surprising for a 4 star hotel.
The service was very good. The hotel also has a good standard of luxary. It is well situated for making trips to other places in the Harz. No Complaints.
Extensive facilities including swimming pool, sauna, games room etc. excellent breakfats. Reasonable price
Good location for exploring the area. Good parking facilities. Restaurant very good, menu varied. No tea/coffee making facilities provided in room.
Great access to center of town. Very comfortable hotel with an excellent breakfast. Staff were friendly and helpful.
The hotel was centrally located and most suitable. The staff were most helpful and good humoured and nothing was too much trouble. Restaurant had very interesting food. The rooms were clean and spacious and the bathroom was good. The pillows were troublesome. They were large but the sort that were only suitable for those who lie on their back or stomach. Simply they were too thin even when folded double.There were no tea or coffee making facilities in the room however, I was able to persuade a restaurant member to provide a flask of hot water, a couple of tea bags and a drop of milk. This was provided on a tray which we carried up to the room.
Clean, good breakfast, English speaking staff Additional tourist tax charged on the room was not made clear on website. Charging for bottled water in room was a bit greedy.
Breakfast was nice. Large selection including warm food. A bit too expensive though at 13 euros per person. The spa area was crap. The saunas were not turned on. They gave us a room on the street side and the noise was so loud we could not sleep.
location, early breakfast, good restaurant and high quality of meal
Good location, high quality, good service and excellent breakfast.
Breakfast was excellent Staff were extremely helpful No internet access Television channels limited Bed linen not really top quality
Very friendly and attentive staff, location (near the towncentre and castle), breakfast is excellent!
This was our second stay here. The room was lovely with a great view of city & hills. (We had a panorama view room in the large hotel; we were not in the Truss House.) Breakfast was delicious with many options, including eating in the garden or dining room. Dinner at their restaurant across the street also was delicious. Very kind & helpful staff. They do not have internet access but we didn't mind going to an internet cafe. We mention this here because internet access may be important to some travelers.
Place, free parking, breakfast Reservation" Schlossberg hotel" room in pension with wiew on hotel!! Only breakfast in hotel. Tv 12'' ? no shampoo, bathsoap in beathroom.
Good old fashioned class and taste. Would be very hard to beat at twice the price if all the rooms are as good as ours was. Excellent staff. NO!
This is a wonderful hotel on the outskirts of Wernigerode. Our room was quite small but comfortable and had a wonderful view over the town. Food both in the restaurant and at breakfast was excellent. The bed! I know it is Germany where this is the norm but it was two small mattresses in a box. Are the Germans not fond of their partners as it is very dangerous to creep towards them and fall through....
I liked the friendliness. They covered everything from helping to park a big car in a small space to ensuring that we had water in the room for the night. I left my handbag over the back of the chair at breakfast and it was brought to my room before I had finished cleaning my teeth. The staff were smiling and pleasant at all times. And there were little dishes of biscuits on the various tables The pole in the room was a little tricky. It meant that the light had to be turned on for night visits to the bathroom. But all in all charming.
excellent breakfast, one excellent staff member ( female ), owner cares nothing about customer service or speaking to guest and male staff member rude and knows nothing about customer service, assistance with luggage, etc. I found booking.com and hotel website and brochure misleading and borders on false advertising. See above. I booked this based on experience with booking.com. Was so upset with service of employee and our location, that I cancelled last night with three days notice, still charged a unreasonable amount. Stayed three nights there, never again. Not pleased with response of booking.com representative on phone while at hotel. Will reconsider my use of booking.com in the future.
Excellent size room in good decorative order. The only small disappointment was that we were ecpecting a 'view of the forrest' which was very hard to see through the windows.
the serenity of the site the near absece of communication as a result of the language barrier The staff on hand was unable to express himself in english The menu was also entirely in german
The hotel was all that I could have wished for.
The Hotel was excellent value you money, spacious family rooms complemented by friendly staff. Ideal family based hotel for older children aged 7 -14. Situated within ideal proximity of Bad Harzburg and Thale.
Location, comfort, breakfast N/A
The Hotel was ideally situated in the centre of the town with car parking facilities. It was very convenienent for the restaurants, shops and tourist attractions. No. The Hotel was very clean and we had good size rooms
Almost everything. The bathroom was really,really small.
breakfast was 1st , class, and the hotel was only a 5 minute walk to the town centre and we were able to leave our car at the hoteland walk everywhere. very , very good
Very clean hotel. Bathroom was spotless. Braakfast also good. About 20 minutes walk from the nice center of Wernigerode.
Location,service at breakfast,(breakfast very good), staff very friendly and helpful The rooms need build in wardrooms(kleiderschrank) there is plenty room for this behind door, I would then classify the hotel/pension as very good
Breakfast was splendid and hotel overall excellent My error in not paying correctly
Good breafast. The room was quiet.The bathroom was clean. The staff were all very friendly. The room was very small
This is my second stay at the guest House. The rooms are nice, the heating with turned on all the time (which was good as it was -3 outside). I am planning on going back again.
The breakfast looked nice. We arrived at 18:05, the place was closed and unmanned. A sign instructed us to call a mobile # that didn’t pick up. We called a other number we had and were instructed on how to collect our key from a safe box on the outside wall.
Excellent location in the older part of town. Friendly staff. Atmosphere and ambience of the place.
Very central, good breakfast selection. When we arrived, we were given a free upgrade at no extra cost, which was a very pleasant surprise and the suite was excellent. For some reason, the hotel bar/cafe was not open in the evening, however, there were numerous alternatives within a couple of minutes walk.
clean comfortable rooms the strong smell of cigarettes in entrance hall
The staff at the hotel were very helpful in there advice as to where to go and the best days on which to go.
Very friendly staff- we recieved a warm reception and were made to feel very welcome. The staff went out of their way to ensure our stay was comfortable.
Quiet room at rear.Good breakfast. Friendly accommodating staff. Difficult to find from website map. A good 2Km to place to get evening dinner.
i like staying in the hotel ,it was near to where i wanted to go and i liked the area ,i would like to go again
It was a good value -- close to the city and the clean room and the breakfast especially were excellent. The convenience of the grocery nearby store was an attractive feature as well. I did not pick-up on a weakness.
I could check in even after 10.15 PM. The breakfast was really good.
the hotel was nice and clean the staff were helpful aswell ,i would like to go there again if iam in that area
Visa-card not accepted
This hotel is clean comfortable and good buffet breakfast.Excellent value A little way out of town about 20 minute walk
Location to the town