Prehaps, a littel far out from the Town Center
The hotel was clean comfortable and excellent food n/a
Very well run hotel. Ticks all the box's. Very clean not only in the room but throughout the hotel. The owner/manager could not be more helpful. Great food.15/20min car to city centre, same to coast. very pleasant stay. no complaints.
Practical, clean and comfortable. Ideal for overnight stops.
Nothing in particular, just a common hotel. Small rooms, very noisy neighbors
The proximity to the beach and other importants cities of the belge coast The parquet (tapis plat) is not very hygienic
The hotel is good value for money. Parking is good, located on the side of the building. The room had a refrigerator, a rarity among hotels in this price range. Breakfast was included and quite sufficient. There is a bus right outside, but we walked the 500 meters to the train station. It is a very quick trip by train to Brugges. The double bed was simply two twin beds put together, which is actually quite common in this region and ultimately does not detract from the positives of the hotel.
The staff were extremely helpful, particularly the lady who helped us with our trip into Bruges - invaluable. Very impressed with the food and our room. Cannot fault hotel and will stay again and recommend to others
Very good breakfast, and the hotel staff were very friendly. Easy to find the hotel. Good service.
stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
Courtious staff, clean and quiet hotel in a great location.
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
Proximity to the centre Quality of room, unfriendliness of staff
It was convenient for our purposes. We used little of the facilities
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Location. Room size and quality.
Beautiful room, newly renovated.Fantastic bathroom. Three weddings taking place on the night of our stay, resulting in poor service and no restaurant facility.
Welcoming, friendliness, vast parking, large room, wired internet connection in the room, free of charge, large bed, excellent food. Temperature in room very hot (exceptional), but hotel is installing airco, noise from the street.
friendly owners and beautiful hotel
Everything was excellent. Welcome from the owner, service, food, the room. Couldn't fault it. I've stayed in a lot of hotels but this was one of the best ever. Nothing!
The room is spacious and very comfortable. Dinning there is not as good as other guest claim to be. Food is normal but service is terrible slow.
Everything perfect espectially the breakfast None
It was based outside of Bruges but close enough for us to drive in and also to reach other towns such as Ypres with ease Their website map was very misleading as there are two roads with the same name within 3 miles of each other
Very nice, clean and luxurious. Beautiful place to stay. Owner speaks fluently English, French, Dutch, German and a bit of Polish. Free Wifi too. We found nothing to dislike about the hotel
Absolutely superb, a truly beautiful Chateau style house with nice grounds, a pool and sauna. Very stylish, comfortable and we were made very welcome indeed. There is a superb restaurant literally a couple of minutes walk away and we really had a very good breakfast. No pressure about getting up or what time you could have breakfast. Certainly has the wow! Factor and then some. The owners have worked very hard and deserve great credit. Highly recommended.
I liked the hospitality and the comfort of the rooms everything was superb and Breakfast was warm, quaint , delicous everything was superb a great place. Many loving touches and great value for money.
Quiet location, nice and clean rooms, excellent breakfast service, free internet.
Beautiful hotel and very friendly staff. Nice location to stop over when arriving in Europe or returning to the UK Not a complaint but a recommendation. A light snack/meal room service would have been a good thing to offer
Lovely location - excellent restaurant. No double beds, single beds only and fixed to floor so not possible to put together.
Very welcoming proprietor. A lovely hotel, very well appointed with comfortable clean room. Very convenient location just off the motorway, but feels away from it all. The evening meal was excellent. There was no record of my booking, although, fortunately there were rooms available.The breakfast buffet selection was rather limited, although the quality was fine. Rather expensive.
Friendly welcoming owner In room tea/coffee maker would have been good
Very friendly and attentive service. Excellent meal. Mosquitoes plentiful in the bedroom (we didn't expect this in November although the weather was extremely damp). We each came away with more than a dozen bites which worsened as the holiday progressed!
we went as guests and come away as friends. staying at haeneveld has been a lovely experience . your treated as people not room numbers the hosts are wonderful we shall go back again this year . graham & sue nothing. would like to move it to framlingham with its owners
The dinner is good served in the hotel restaurant.
The owners were very friendly and helpful. The room was spacious and comfortable
A warm welcome and excellent service in a building full of character. My family and I enjoyed ourselves immensely. The character of the building, the statues in the grounds, the gaggle of geese at the bottom of the garden and the ample parking space all went together to make a very enjoyable weekend break.
Really friendly staff. Really convenient of the main road - easy to find Not applicable
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
The Staff were friendly and the Owner was very nice had a nice chat one night just pleasant
The breakfastroom was modern and there was a good selection for breakfast and it was tasty. On arrival our room was not ready and very dirty and the interior was very old and could do with modernisation.
central location, good breakfast, reliable WiFi cramped room,
free internet, good choice of food for breakfast
The hotel needs full refurbishment, depressing to stay in
Size of rooms Smoking in lounge
very clean rooms and good breakfast - close to centre
Conveniently situated near the harbour and restaurants
Cleanliness of the whole Hotel and the location near the "Digue" and the Town-center. Very old, should be redone.
Good breakfast, pleasent staff, clean room, excellent position in the city (in center and near beach).
Excellent location, friendly and helpful staff, very clean and "fonctionnel" studio.
decor, staff building workat seven in the morning!
On the beach front, handy for the restaurants bars and casino. Views are beautiful. Little or no ventilation in the ground floor studios, one studio bathroom was too narrow and badly designed.
Friendly staff, cleanliness of the room,value for money.
The staff were amazingly helpful and friendly. The room was modern (not common at hotels in Belgium), clean and comfortable. Trams run frequent and very close to hotel, handy to hop on and off the tram, but not much chance for a lie in.
The management and staff were first rate and very hospitable. The breakfast was also very good. The only negative comment was the wifi connection where we were on the 4th floor did not work for us.
Its very close proximity to a Tram station Like I said fact about not being able to use American Express
Easy location, welcoming staff, and very nice decor in the bathroom and the breakfast room.
Efficient and courteous receptionist. Good breakfast. Nice room. View from bedroom onto courtside was not good but this was not the fault of the hotel. What could have been done to improve it was to remove cans and rubbish etc from the roof onto which the room overlloked.
A very reasonably priced, clean hotel with helpful staff. The room was adequate, the shower excellent and the breakfast ample and tasty.
the breakfast buffet rooms were a bit small, bathroom too
breakfast and looking at the chic dining room, new year's menu costs125 euro with wine noisy vent outside the room, small bathroom with mirror placed too high and very poor light, not easy to find the light-switch in the corridors
pleasant atmosfere, nice personel, good breakfest the bed was too small for our two, so we got a room with a greater bed
Would recommend this hotel. Good price/quality and clean room. Close to the beach. Bed...bad mattress
access to the beach and the central location the breakfast was normally from 8AM on. I wanted to have it 15 min earlier, which was not possible. They even changed the next morning breakfast starting time to 8:30, which was even worse than what I wanted. So, my 2 kids and I were not able to have breakfast at all, which was in principle included in the price!
It was close to the beach/seaside, maybe a 200 meter walk. Owners spoke good English. Parking can be a problem. We booked it because of the weekend rate. In the pop down highlighting this special rate I noticed "reservation in restaurant required" which I interpretted to mean you needed a reservation to eat in the restaurant.
Great location and nice breakfast Terrible beds and a slight stale smell in the room. It's maybe a little expensive for the size and quality of the room.
Room space noise of shower ventillation, no climatisation
The apartment was clean, tidy and comfortable. The cooking utensils were adequate rather than impressive. The hot water was luke warm only on the last day.
Very quiet location and large, excellent apartment style room. Good value breakfast and friendly staff too. Free parking on site.
There is a Pavemnt Bar/Bistro directly opposite the Hotel! in an area that is otherwise very isolated. You do need a Car to get to the beach tho it isnt that far. Hotel is a Fantastic Design. No Coffea available or even a coffea machine. Very Quiet at Night, no Nightclubs in Area loccally.
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
the staff were very helpful breakfast
A good central hotel with excellent staff always willing to help
Car parking arranged well. Good central location.
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
location not really ... maybe a missing restaurant, bar was closed
Very clean, friendly staff, excellent breakfast, good location
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
I stayed one night and I didn't like it
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
It was very close to the beach and all the shops were close by too.
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
friendly and helpful staff The room furnishings
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
As a regular visitor to this hotel I always find it to be clean and friendly and the staff are always helpful.
Good location in Oostende. Thanks for the flexibility in being able to change the checkout date. The two little beds were not too comfortable. The room was very small.
We liked the area and the cleanliness of the hotel. We used the hotel as it said that they have a kids play area, they did have a play area but two of the four computer games (ps2) was not working and there was no choice of games, the kids machines was broken, the football game was broken, and the bouncy castle was deflatted every morning. The only lrt down we had about the stay was the kids room and we thing there should be some investment in this area. If the parents can keep the kids occupied and happy whilst at the hotel then the parents are happy....
Nothing in particular The location and the ambience was not good.
A good tourist hotel with very pleasant and helpful staff.The meals were adequate and satisfactory.The room was very comfortable. The weather!!!!
Nothing I thought this hotel was very poor and not good value for the money.
near beach and tram station
The location the friendly atmosphere breakfast was very good rooms warm and comfortable every facility easily accesible The hotel bar closed early without any information
The bar was very good at night as the children could play next door. The bar man Patrick was excellent and kept us entertained and was polite and helpful. Also you can't smoke anywhere which is very good and I would stay again for this reason. no
the location. in the middle of everything and esay to get to. i think it is time for the hotel to have flat screen tv in the room and try and get a few english cable channells.
Excellent location but there was no soap in the bathroom. I had to ask for a hairdryer and ironing board as they come as standard. Breakfast was simple but pleasant enough. The staff were pleasant. My room was stone cold. If the management knew I was coming they could have turned on the radiators. Little details make all the difference. After all it is November.
A bit hard to find, but the location was excellent. Breakfast was terrific and the room comfortable and large.
The view over the Regatta Sorica was wonderful. It was rather like owning a Canaletto!
The breakfast was quite pleasent but simple. Hotel matress was old and very uncomfortable to say the least, I hardly slept because of it. Not firm but very soft and springs pushing upwards. Lights overall in the Hotel were dim but the room is itself was fine. There were no shower but a small bath tub. Window opens & close but cannot lock it open to allow some fresh air to cirulate the room. Tv is old not big enough to view properly from the bed. Will not return there again.
location & friendliness of staff
Well situated for seafront,shopping and restaurants.Bedroom comfortable and good size as was the bathroom.
The rooms clean, staff friendly and helpful, breakfast satisfactory, the hotel located close to the promenade. The hotel is nice and quiet but surrounded by several pubs with life music etc. therefore the area is rather noisy till the small hours. The rooms on the 4th floor are not as good as those shown on web site. Anyway, for money paid and booked at short notice it was reasonable for one night stay..
nice and central. it was clean and the family room was great.
Good central location, handy for the 300 beer bar across the street, and all at affordable prices.
Central location Rather rundown hotel, rooms need refurbishing.Ridiculously expensive to park car (15 euros per night). Breakfast had limited choice compared to all 9 other hotels stayed in during our touring holiday.
The room rates were displayed outside so everybody gets a fair deal. The room was of a good standard. The breakfast was excellent The shower head did not have a proper fastener so I could not stand under it.
Outlook over the square, easy access to shops and restaurants
The peace and quiet. Nobody bothered me.
very central location, nice view of the square
Amazing location, right in the centre of everything. Have stayed before and will stay again. Lovely comfortable bed, not the usual rock hard sort. Still not happy with the ease of access to the hotel by the public, but we know now so we don't leave anything of value in the room
centrally located in pedestrian zone, friendly staff, large rooms some windows do not fully shut (in summertime rarely a problem), you better keep your key than leave it at the reception
good all round, friendly staff, for the price it was excellent. did have a little problem finding it. as it is in a pedestrian zone.but parking was only 500 meters away. very central, loads of bars, restaurants etc....
good location the noise
The hotel was right in the middle of the town and the views of the square from our room on the seventh floor were spectacular. THe room was all that you could ask for and the staff were extremly helpful and an exelent use of the english language by all the staff. THe car park facilities were out of this world with secure underground parking at a very reasonable rate. I would be happy for you to put my email address on my review so I can forward my comments to anyone asking for a further review I will not mention the price I stayed at the hotel for but my partner and myself were extremly happy with the hotel and are looking at returning soon for another break. Although I have travelled oround the europe a lot and this is one thing very few hotels do have in the rooms but a kettle would have been nice but the resturant did serve tea and coffee
Very clean, excellent breakfast and pleasant staff.
excellent attention from staff non-smoking room had faint smell of cigarette smoke
Reasonably priced, clean, great continental breakfast, friendly staff that coud speak English Decor was a little dated
The staff remembered us from our last visit and the breakfasts are extremely good
Nice gardens for scenery, play area for children. Plenty of seating etc in the gardens for a warm sunny day.
Excellent breakfast - plentiful and fresh Four bed room was a little cramped for 4 adults.
somewhere to park the car
The staff were very friendly, the breakfasts were excellent with a good variety of food which was always fresh and very well presented. N/A
Friendly welcome from female at reception . Clean room. Nice / filling breakfast served by efficient although quite serious male member of staff. Lovely garden and playground facilities for the children . The family room was very small. Two single beds and bunkbeds in a very tight space . Dated decor in bed room / ensuite . The hotel was on a busy road in a retail area next to an airport . However it was not very noisy.
Very peaceful and quiet area. There is a sports bar/restaurant 1 minute down the road walking. Tram stop, beach and shops also nearby in walking distance.
reception staff very helpful . room very comfortable clean very nice place will stay again thanks
Cheap hotel-best location-spotless comfy rooms
We woke up at 9.00 to have a breakfast, but there was not thing to eat anymore: no croissants, no fruits, no hot stuffs ... wa had to wait 15min for bread ...
nice and well equip , although small, but new furniture and can find the good use of it. good location, opposite to a oostende ship and close to train station. nice breakfast, which can offer champaign, which out of surprise. the condition is very wam , maybe the global warming ,isn't it?
Extermely helpful, English speakig reception staff. Good location for harbour and town centre (not so for casino, for those who want to visit it). We had a very quiet room (4th floor). Very convenient road access from Brussels motorway. Good breakfast, good, not cheap, evening meal. Expensive, not security managed, open air hotel car park - a bit, but only a bit, of a rip-off.
Location Small bedroom
The location was very good. The pub itself had a good atmosphere The restaurant was excellent The owner was charming Did not in anyway conform to the description on Booking.com neither pictures or amenities. Our room was not cleaned. The bathroom in our room was a real danger with the light and hairdryier socket actually touching the tap in the wash basin.
Friendly and clean Steep stairs. Not open when we arrived.