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Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
In central position near beach and centre
room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
very comprehensive selection at breakfast.first class.
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
I liked that the hotel was very central with plenty of parking
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
the room was cheap
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
The Hotel it's very good. None.
Clean, good service, nice swimming pool for kids
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
Location Needs refurbishing badly.
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
sea view hotel staff
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
No tea making facilities in room
Very friendly and welcoming, ideal position in Ostend
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Excellent position close to beach and town centre.
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
The location is nice. The second day no additional toilet paper was given . We ran out.
breakfast and the swimming pool No, but a couple of details would have made it even better
a clean and pleasant hotel with a good bar
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
THe whole experience was very nice. Breakfast good, staff helpful
Comfortable and accessible hotel with modern facilities
relaxed atmosphere, nice friendy staff, good food, location. The double room was way too small, I saw four different double rooms and they were all too small but as I arrived late at night the big doble rooms had already gone.
coffee was weak!
Late breakfast. Late check-out on Sunday. Close to restaurants and shops. Bedroom quite small.
Breakfast was quite good Rooms were not clean, internet was not free, some of the lights didn't work, one whole morning without electricity, rooms where by far smaller than shown on the fotos for this price cathegory.
The staff were extremely friendly and helpful. The owners are on-site virtually every day and are very attentive. They offered great sightseeing recommendations and even lent me their personal copy of a Belgium road map when I needed one. The single room was fairly small as expected and the furnishings were basic but functional and comfortable. Great value for money and a good fairly central location - the beach, public transport and restaurants were all within a few blocks. I was able to use free street parking every night from 7 pm to 9 am next to the park approximately one block from the hotel. I would definitely stay there again.
Friendly staff,comfortable facilities
for the price it was excellent .clean fresh room clean bathroom clean bathroom powerfull shower ,very quiet .breakfast just what i want hot coffee juice rolls ham and chesse
They managed to change me from a smoking room to a non-smoking room during the Carneval weekend, which was great. They put me on a waiting list and surprisingly enough got a late cancellation. They are open 24 hours so you don't need to bring along your keys. I asked for a quiet room, and it was indeed very quiet. The bathroom is a bit odd, but fully functional.
Comfortable bed and pillows, flat screen TV, great shower, good breakfast No kettle and condiments in the room
Gentleman on reception was helpful when the oxygen delivered for my brother did not work correctly he rang the people concerned and they arranged to visit the hotel that evening and sort out the problem We all three of us felt that this hotel was not worthy of its 4 stars, very small bar lounge, no apparent room service, only able to eat in the restaurant if meals ordered in the morning for the evening from a set menu with little or no choice, did not appear to do bar snacks, as no information was availbe in the hotel info leaflet in room
Location Lack of WIFI anywhere in room
Very central to the town Noisy even on the 7th floor (at the front). Must book back room next time.
The actual hotel room furnishings were OK , although Bathroom was poor and the air conditioning needed serviceing as it smelt of stagnent water when used. We were told by the manager that it had been used all summer and needed servicing!!!! The reception staff were very unhelpful, all corridors were dark and unlit to the point of being dangerous. Opposite the hotel, within 20 metres were building works, with builders dropping things into a metal skip at 7AM, next to your bedroom window. The window had to be open due to Air conditioning not working. Not sure how this hotel is rated 4 star, as its the worst 4 star I have ever stayed in.
The Staff at your Hotel were really Friendly even though we have been to Ostend many times and in different hotel's we will certainly recommend the Acess Hotel and we will diffently use your hotel again as it was one of the friendlyest hotels we have stayed in Ostend .A big thank you to you all for making our few days there even more special
Good breakfast and breakfast room; friendly staff Our streetside room was rather noisy into early evening hours. At 6.30 Sunday morning some revelers were shouting and singing all along the street for not quite 30 minutes. Had to leave windows open for air.
it was in an ideal location for shops and bars
Nice location, fair price-quality relation Bathroom, no parking closeby
Staff very welcoming and friendly. Great hospitality. Nice family atmosphere. Would definitely stay there again. Room for single person a bit on the small side. Would have like tea/coffee making facilities in room.
Very friendly, conveniently situated, great breakfast, would stay again
Friendly staff, excellent breakfast, good rooms, great location - quiet side street but within easy walking distance (less than 5 mins) to the shops, restaurants, park and beach. The Hofkamers also had something which is a bit of a rarity in many hotels - a double room with TWO comfortable seats in it!!
Really comfortable and staff excellent as was the beakfast.Would recommend the hotel.
the friendliness of the staff nope
Very friendly staff. Breakfast was excellent with a vast choice, all tastes catered for. We ordered double room - but ended up with two single beds!!! Not good for romantic weekend!
Excellent breakfasts, good Internet connection, convinient location in the city and and in general very good service I don't remember such things
Very friendly staff and excellent location
This ws our 2nd timeto stay at this hotel and the owner was as friendly and helpful as ever. Breakfast fantastic
Noisy room (building work outside) was replaced by more adequate room Helpful hotel people, whatever the matter 2Nd room got had shower only, at the same price as room with bath Payment by cb upfront, at arrival.
one word to describe this place, perfect! isabelle and patrick give you the most warm welcome, the rooms are beautiful, the food was fantastic! they give you travel advice, nothing is too much trouble. it is ten minutes from Bruges, thirty minutes from holland, yet you are in the middle of the woods with idyllic walks after a busy day in the city. the breakfast is extensive, no less than 5 star! the comfort of this B&B is second to none and it really has the wow factor! we stayed for 4 nights and it wasnt long enough, top marks to this wonderfully, charming and entertaining couple, who go out of their way to make sure you have a great time.
The friendliness of the owners.
A very welcoming personal reception, staff very friendly, facilities excellent, sumptuous breakfast, perfect for either a relaxing break or a shopping trip to Bruges. Fantastic value and a great place to stay. Definitely intend to make a return visit.
The staff is very friendly, the garden is beautiful, the room is very comfortable, the place is very relaxed.
Extremely comfortable and in an excellent setting. Our host Isabel was a lovely person and most charming and welcoming, whilst Patrick's breakfast was to die for, especially his 'not to be missed' eggs. We will certainly stay again and recommend to anyone. Only B&B - We would loved to have sampled Patrick's evening dinners although the local restaurants were excellent - apart from that - Nothing at all.
it was situated in the town and near the harbour. you had to wait for the hotel to open the outer door to reception if you was late out as they locked it. what a pain!!!
Great location next to the yacht basin and the pedestrian shopping street. Good choice of eating places adjacent
It is a well run hotel. Apart from the fact that it was very difficult to get cold water out of the cold tap in our room (it was always tepid), the style of the shower made for some very difficult manouvers to stay within the shower curtain.
Rooms in the hotel were very clean. Parking your car can be a bit of an adventure. Staff were very friendly and welcoming. Easy access to all the facilities, central for shopping, seafront& harbour, it is ideally situated. Would not hesitate to use the hotel again.Never had the opportunity to see the roof garden weather was quite poor. Very good value for money.
The hotel is just in the middle of the street where the of the marina, in the middle of the harbour area. Great staff, nice breakfast, soft but VERY comfortable beds. Bathrooms are looking new and modern. The room had a window to the street but was relatively quiet, noise from the hotel was very low. Cleanliness and service were optimal.
we went my boyfriend and me foe a small honey moon and they gave as a felicitation card and a cava bottle as a present it was really nice
too noisy and no view on the port
Location. Close to shops, restaurants and port. Road noise. No tea/coffee making facility in room
Excellent breakfast, small but perfect for overnight stay.
I had a very good night of sleep and enjoyed a fantastic breakfast - enormous choice -
The hotel is clean, the staff are very friendly and would recomend them to family and friends, will be going back next year. The hotel is comfortable what ever part you stay in old or new. Nothing
This is the third time we have stayed in the hotel, and will be visiting again in the Summer. The staff are polite, friendly and speak excellent English.
Pretty much - everything was okay. Not spectacular, not bad - simply okay.
Very friendly and helpful staff. Nothing
frendly, proffesional aproach no
comfortable bed, (once thick plastic cover removed) parking, good breakfast included in the cost, comedy retro decor rotten floorboard, having to pay deposit for tv remote, smell of burning when tv switched on, problems in opening windows
During our stay in the hotel, I liked best the swimming pool and the location. During our stay in the hotel I didn't like that the cleaning woman entered the room without knocking on the door, and the mattresses of the beds.
regular stayer at this hotel. 2nd stay this year. Excellent service and the breakfast is better than ever!
I found the on-site parking very good, it is underground and you need card access - which made me feel safe about leaving the car there. A local driver crashed into my car outside the hotel, and the hotel staff were very helpful to translate and contact the police. Food was ok (not amazing, but good). Swiming pool is nice. Location is 2min to the sea or 5min to the centre shopping area. The rooms could do with some renovation (cracks in the pain in the corridor), then again we were in the smoking area, the non-smoking area of the hotel was good.
room and view n/a
rooms with a splendid seeview
Helpful staff,clean & modern roomsrelaxed atmosphere Not much choice of food
15 minutes from railway station, 5 minutes from shops road works outside at moment noisey daytime
Friendly helpful staff and sea views No bar
Situated at the seaside The hotel
everthing was satisfactory.
very helpfull staff. position of family room in relation to the sea view.
sea view tiny room
Location (sea-view and close to the city center) Old furniture, some things were damaged/broken, noisy, thin walls, maid starts to clean rooms early in the morning, concierge seemed unorganized and tried to handle different people at the same time, breakfast was ok (nothing fresh, nothing healthy), road constructions in front of the hotel
The staff were amazingly helpful and friendly. The room was modern (not common at hotels in Belgium), clean and comfortable. Trams run frequent and very close to hotel, handy to hop on and off the tram, but not much chance for a lie in.
Efficient and courteous receptionist. Good breakfast. Nice room. View from bedroom onto courtside was not good but this was not the fault of the hotel. What could have been done to improve it was to remove cans and rubbish etc from the roof onto which the room overlloked.
On the beach front, handy for the restaurants bars and casino. Views are beautiful. Little or no ventilation in the ground floor studios, one studio bathroom was too narrow and badly designed.
Excellent location, friendly and helpful staff, very clean and "fonctionnel" studio.
A very reasonably priced, clean hotel with helpful staff. The room was adequate, the shower excellent and the breakfast ample and tasty.
Easy location, welcoming staff, and very nice decor in the bathroom and the breakfast room.
Friendly staff, cleanliness of the room,value for money.
decor, staff building workat seven in the morning!
Its very close proximity to a Tram station Like I said fact about not being able to use American Express
The management and staff were first rate and very hospitable. The breakfast was also very good. The only negative comment was the wifi connection where we were on the 4th floor did not work for us.