Would you like to save as your currency permanently or for this visit only?
proximity to resorts world a plus! shuttle from airport is most important. Staff in front desk were very helpful and efficient. Only thing, staff who assisted in breakfast at late part f morning was not flexible with requests at all but staff for early morning shift was great1
Cleanliness No thermostat adjustment
Free shuttle bus to airport and back. Too many to list. no wifi in room.
The staff was very helpful and friendly. The lobby is absolutely gorgeous, but the rooms were lacking a little in cleanliness and comfort. Nice for a one night stay. Great location for shopping at the mall, just a short walk across the street. There was a crazy amount of street construction going on. It took 1.5 hours to get from airport to hotel. You must use an experienced Philippino taxi driver!!
close to aiort, great for one night, not Could use more towels and face cloths
It is only good for night life, adult guests. It was clean and staffs are friendly. Location wise is great for travelling via air. It was close to the airport and they have a shuttle free of charge. I wasn't happy with their centralized A/C. It was so cold and it was hard for my young kids. Their room phone is useless, no one answers from the front desk. There was really nothing for the kids to do in there. Price is expensive. the Rbar breakfast don't have much to offer.
Location Have to walk thru traffic and rain for breakfast .and with the traffic officer the driver does not yield to the pedestrian very disrespectful to the pedestrian.it seems like the pedestrian must obey the drivers way
no bath tube just shower shower in bad shape
The rooms were OK. The shuttle service provided along with the resorts world manila was great. Resorts World Manila and Remington seems to have a coordinated efforts to charge as much money to tourist while you're are at their facilities. Resorts World Manila and Remington Hotel have promotions they advertised online that was a waste of time trying to get because of a coordinated effort to send you back and forth for requirements they needed for the promotions. The hotel will give you a blank look when you ask about the promotions, and the Resorts World Manila will change their requirement based on who you speak with at the membership counter. They will things like "We don't accept online booking reservation anymore", "We don't accept the hotel print out anymore", "This is not the hotel print out that we need. You have to go back to Remington and just ask for a print out. They should know", "All you have to do is show them the booking reservation", "We don't accept booking reservations anymore." It was a frustrating first night for a tourist. The free internet service they advertised is only good for checking e-mail. It's not good enough to surf anywhere. The internet speed is super slow, and I only get internet reception while I'm in the room when I stand by the doorway. Forget using it while in bed.
Convenient to Airport - free shuttle.
It was good. The hotel was clean and staff were very attending. They need to work in the water that comes to the shower. One moment it was hot and the next very cold.
Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.
The breakfast buffet was stellar. One of the best I've ever had.
Great value for the price. Breakfast is actually more of a brunch buffet. Many choices. Water pressure was excellent. Amenities such as the gym and pool were enjoyable. Double occupancy room may be tight for American travelers; opt for a single bed room instead.
The friendly staff that are ever helpful.
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
Staff were very professional and very alert to all my needs.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood. Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.
location, size of room, quality of room breakfast included the carpets in the hallways need to be replaced immediately. it is a shame because the rest of the hotel is terrific.
Location Wifi kept cutting out. Phone for staff was always busy so you have to go all the way down to get help with the wifi, and after a few minutes it would start cutting out again. Also if the weather is bad, the hotel does nothing to discourage Taxis from price gouging. It should be 46-52 pesos to MOA, but you'll be charged 100+ because the hotel does nothing. H2O won't allow Taxis on their property if they overcharge the guests, and these guys could learn from their example.
The staff provided a friendly refuge after a long flight. I needed a nice place to clean up and get some rest they did well. My stay was too short
Big rooms and good service. Hotel has some amenities still under construction.
My room No
Close to airport and fairly close to Mall of Asia. Free shuttle there a plus, but taxi so cheap, ehh. If u gamble or need the Japanese Embassy, this is your place. Hotel Needs updating, furniture was a joke, bathroom tiles had mold. Not the star rating I expected.
Spacious rooms, courteous staff & location They has a party at the lobby of the hotel for some hours and this caused inconvenience on the part of the hotel guests.
The room Everything was perfect
Staff were very professional, super attentive and courteous. Nice, clean & comfortable bed. I appreciate the extensive amenities: complimentary bottled water, amenities, bath robes, & slippers. Cold centralized air-conditioning throughout the hotel. We were given a room on the 3rd floor that has a balcony facing the eaves of the roof of an adjacent building, therefore no view except for that ugly roof and the sky. They offered to move us but the only alternative is a smoking room at a higher floor.
Lobby with art gallery and orchestra was outstanding. Fitness facility was one of the best. Location is ideal. Strange ardor from the hallway (carpets?) was immediately noticeable and did not fade during our stay. Apparently was on other floors as well. Check in staff member was borderline discourteous.
Value for money
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
The staff were energetic, friendly and accomodating The breakfast buffet menu need to change daily or at least twice a week.
Staff is beyond friendly and helpful. Go out of their way to help. Great rooms and very clean. Stayed here 7 times and will come back. Love the location. Nothing to say.
The staff is very friendly and they always remember my name. The location is excellent for shopping, dining and doing business. Great buffet breakfast.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
I asked for them for a cab and was charged 40 dollars for a 4 dollars ride to the airport. When I said I was not paying I was promptly told it was already charged. At this point I didn't have a lot of time to argue since I had to go to the airport.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets. no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable its just too expensive to stay for long length of time....
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating No complaints
Location, location, location Rooms need to be updated
This hotel had everything the location was perfect about a 20 min drive to the mall of asia but also right across from greenbelt mall. Ab
Great place to stay. No problems
Closeness to all shops and places to eat Noisy day construction after a late night event I wanted to sleep but couldn't because of heavy noises next door. Although it's posted I did not realize how bad it was. Pool was closed too
No early check-in. No late check out. Breakfast for 1 despite it being a double room. Room requests for double beds not accommodated. Overall, pleasant staff, albeit highly ineffective.
The rooms are very nice all around(bathroom and sleeping area) Paint smell from rooms being reinovated.
Location; positive attitude of staff. Way over priced. Dusit Thani is much better for less money.
The staff is extremely courteous and helpful. Very good service. The non-renovated rooms are very decrepit, needs major renovations, including changing the sofas (creaks) and fixtures.
Location to restaurants and shopping was excellent. The newly renovated room was equipped with modern furnishings. I really enjoyed strong water pressure of the shower! The staff was attentive and courteous to your needs. The room's electrical power outlets weren't working properly. The light dimming switches were confusing to use. I had just a "lemon room" of all rooms. The sound of construction due to the hotel's room renovation project can be heard throughout the day.
I had forgotten to pack my running T-shirt and shorts when i checked out. I only realised when i was already in a cab to another city. I called the hotel and told them that I had forgotten the T-shirt and shorts and if they could kindly keep it for me as I was coming back to Makati a few days later. When I went to collect my T-shirt and shorts, they were washed and nicely folded and packed for me. This was definitely a gesture that was not expected and a welcome surprise. Thank you New World Makati!
Very clean room and the location is great for shopping, dinning and nightlife.
Excellent service and very well maintained hotel. Great location next to shopping and restaurants at Greenbelt and Glorietta malls. Minor quibble, but noticed that the showers did not seem quite scrubbed down at the creases. so you can start to see the age. Not quite mildew, but the only thing that keeps it from being perfect.
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
The rooms were spacious and had a lot of drawers for storage space. The view was absolutely amazing. The room service food wasn't that great. I also didn't like that you had to transfer elevator to get to your floor from the ground floor up to the lobby.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
Lobby, orchestra and staff.
The Peninsula is the best hotel in Manilia as far as I'm concerned
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
It's near the shopping area.. I don't want the tile floors especially if it's newly mopped anf skiddy after using the bathroom...also the car parking spaces are too narrow...also,it would be nice if there will be available complimentary bottled water ready inside the room,guests don't need to go out right after checking-in
Easy accessibility to shopping, restaurants and entertainment. Slow service and lack of personnel in the restaurant area, especially during breakfast time.
I was mislead about the location. I thought it's within the shopping mall of asia but walking it would take at least 20 mins-25 mins from the mall to the hotel.Some more we have to passed the parking lot which is not so safe to walk to in the night. Service is also not that good.Also, i thought the promo price on the web as $70.00 is already the nett price but surprisingly when we paid the Front desk said that we still have to pay some taxes and we are not given a detailed receipt of the total amount paid.There is no slippers in the room and no bottled water not like the hotels in Indonesia and Malaysia that we are offered a welcome drink.
It's very accessible to the airport, shopping mall and restaurant. Breakfast is good. Every thing is new in the room. Its quite to sleep at night.
not far from airport not worth the price at all
The location was good. Complimentary WiFi topped out at 0.5MB which is horrible. You can pay for "faster" speed. I did that and was only ever able to get 2MB down, which is still horrible.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Good hotel for the price None
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
I would say the friendly staff plus location.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.