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inexpensive, decent flight crew

flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

The entertaiment was fine and the crew were polite

1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.

bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

- no attached gate - separate isolated terminal - even water is charged - uncomfortable seats

Inexpensive. On time.

Small waiting room in Amsterdam

Cabin crew all speaking icelandic. Definitely a turn off to make me feel much more foreign and out of place.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

Spacious seats, Flight was on time.

No wifi

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

Keep working as this and we always travel with you.Thanks

N/A

Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good

the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Departure and arrival were on time.

The chair is very tiring Very tight space between chairs The food cold and wrapping was wet with water !!!! No entairtaiment movies for almost six hours.

Cancelled!

I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.

I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.

Flight delayed

Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.

The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.

Crew was very friendly

Seats were the worst ever

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.