big rooms even though the cot wasnt in the room as requested it was brought up straight away and room service was yum
The room was beautiful, very impressed with the set out. With room service, we couldn't find anywhere in the book where the extra $5 for the tray charge was stated. Also the in-house movies were pretty expensive
Friendly staff. View. Room was superb one of the best I have stayed in. Paying for bottled water
the tropical breakfast was great to start the day - we loved our balcony, privacy and view.
the setting was fantastic, the resteraunt was excellent & rooms were really clean & good the tourist shop wasnt very friendly when booking tours etc; especially considering the price of the tours...
View from the room and the location of the hotel is great! We extended by 1 night. Very friendly staff. Internet access is quite expensive. New staff every morning in the restaurant (we were explained the buffet 4 times during our stay).
We had a great stay, the view and location of the resort was lovely. The food was fantastic and the staff very friendly. We will definately be going back We were meeting friends at the restaurant that we hadn't seen for a long time but there was a wedding beside the pool and we were asked to be quiet. Which dampened our reunion a bit.
the whole expierience at coral sea was fantastic , it was all good n/a
Nice view Take your credit card surcharge off, its just pisses people off, your making excellent money now without extra charges and pissing people off, it's the last thing they do before checking out so you need them to leave happy if you want return business, don't you??? And as you know word of mouth is the best and cheapest form of advertising. I run my own business as well, for the amount you are adding to the bottom line it's not worth it. return business is worth a hell of a lot more !!!!
Great location for wedding or like event. Great views of the bay and facilities were of a high standard.
Really nice view, right on the coast. OK breakfast. Really thin 'doors' to the bathroom (like a closet), not much privacy there...
Amazing scenery and excellent location although was rather expensive for a 2 night stay. Excellent dinner by the pool on our first night there. Food was the best we have had by hotel standards. Staff very helpful and friendly.
Fantastic views and very spacious. The living room area and deck were excellent and very spacious for accomodating a family or group of friends.
Very comfortable apartment, perfectly situated to explore the islands. We have liked the most the terrace, with a perfect view of the ocean and surrounded by palms.
Good location with great views, nice pool, big rooms! One member of staff came across quite sarcastic at times and took some pushing for him to help a problem we had with the tv. He eventually fixed it though. Also they took full payment in advance which was odd.
The view, location and staff!
superbly appointed large rooms with wonderful views of the whitsunday islands
I like how family orientated it is. I didn't like having 2 single beds put together as a queen size it made it very uncomfortable.My husband didnt like the breakfast
good swimming-pool, interesting architecture
my stay was due to business, even though I enjoyed my stay I found the room was a little tired looknig and one could see the hotel was mainly suited to holiday purposes. Having said this I would come back on my next trip
Nothing because the lady at the desk wasn't friendly and couln't tell us what we could do/see during our stay in Airly Beach After our complain about the bugs the staff didn't appologize for the inconvienent. They even suggest that we could have brought the bugs with us under our shoes. I don't know how the staff sleeps on their beds but we don't use shoes in/on our bed. The bugs were under the matras and there were a lot of them crawling upon the sheet. So.... the bugs were there before we came into the room. We saw on the sheets blood stanes from the bugs as we looked at the end of the sheet. We had bugs in our bed and the staff came to see if it was true what we have seen on our bed. The bugs crawled from under the matras and the man(from the staff) said that they will phone for the detergent I had to make an explanation of my complain on paper and I had to ask for a copy. the lady at the desk was not giving it to me in the first place. So I asked her if she would make a copy. It is too bad that there wasn't any service from the staff.
Good Breakfast Distance from town and had to keep curtains shut all the time as the room had a huge window that all passers by could see into
The staff were friendly and very helpful; the location was convenient; the hotel was good value
I know people have been negative about this establishment. We were perfectly satisified with this hotel. Set around a palm side pool waterfeature it was ideal for access to ferrries with transit bus or a 15 minute walk down the sea front. Its not Daydream Island but at the price, its value for money in a beautiful part of the world.
Great staff, excellent food, nice pool, kids really were welcome Some of the fittings were very old E.g wobbly ceiling fan hanging a bit out of the ceiling - really old air conditioning unit. It's just a bit old and dated. Could do with a bit of a refurbish, but then I guess the rates would change.....
Nothing Rat invested, bed bugs, generally unclean
Was reasonably priced, location not fantastic but still good for the price. Good for families. just thought it appeared a bit tired around grounds and just needed a bit of a tidy up around pool area
The hotel was very old and run down, needs a few renovations as the rooms aren't very nice to stay in at that price. I think the price is too much for what you get.
comfortable and secure lack of parking
The location. There is only a short walk to the beach, the swimming lagoon, dining and shopping.
it was in a good position and had great views from the balconies
that we were away from reception and were not bothered during the stay except if you wanted them.
The room was a decent size The room was outdated, dirty, the cooking facilities in our room didn't work & it was a long walk up a steep hill
Close to Pubs and Clubs, the veiw Aged furnishings and surrounds
room rates very attractive. No daily room service available unless you pay extra for it.
The views and central location. The self catering opportunities. The pool with great view. It is a bit tired but in the process of being upgraded we think.
We have stayed at the Terraces a few times and this was by far the best room we have had. Its good to see they're upgrading the rooms.
Great friendly service, modern luxury rooms with a nice views. A little far to walk into town everyday, but we did! No gym!
Good location looking over the marina. Spacious room, superbly furnished and fitted. Friendly staff. Views from ground floor room where disappointing for the price paid. Should have insisted on a room on a higher floor (2nd or 3rd floor). Checkout was at 10.00am - must pay extra (on top of already expensive room rate) should you want to check out a few hours later. No wireless internet, only by cable, which were not provided in room.
the room was nicely appointed and comfortable The air-con did not seem to be variable (full or nothing) and tv channel choice was poor (nothing available on Austar)
The room and facilities gave us the opportunity to relax and wind down with the pool right outside the door. The street traffic noise when you were relaxing by the pool.
The room was beautifully equipped & excellently serviced - every day we came home to a cool, clean, relaxing room. The spa on the balcony was great & the size of the hotel is also excellent - there are only around 7 suites, so it's very personal. It didn't bother us but the hotel does overlook a construction site - you still have water views but you do need to look past them. It's also on quite a busy road. Neither of these detracted from our stay but it's better to know about them. Great location - easy, level access to the centre of town and the lagoon.
The standard of facilities, the cleanliness of the room and the friendliness and efficiency of the staff.
An excellent room and the staff were fantastic. The room was very modern with excellent facilities. The view was slightly marred due to construction of a new marina, however the standard of the room made up for this.
clean rooms, nice showers, lovely grounds, good (mostly clean) kitchen, awesome wildlife. I don't understand why all the people working at the front desk (not the cleaning ladies, or nightwatchmen) were soooooooooo unfriendly and very unhelpful....i talked to many other guests and the general consensus was that all the girls working at the front desks were aweful, unhelpful, unfriendly, seemingly not wanting to be there or help the guests....we don't know the rules, the town etc....but they act as if you should....oh yeah, and the internet is waaaay to expensive.
This was the best accommodation of our whole honeymoon (including a 5-star). The hotel is nice but humble. The service, however, is truly outstanding. The owner accommodated our needs like checking bags when not staying at the hotel. It was a bit loud from the city bars at night.
the people who run the motel are very helpful and friendly ,couldnt ask for better all good
close to shops,bus st Staff member not very helpful with directions ! and snobby! very fake ! hotel was great staff made it look bad and would never come back because of staff!
staff were excellent. room was great
We liked everything, reception staff were very helpful and very friendly, pool was very nice and outdoor spa, plus spa in the room was fantastic and the view to go with it was really nice. we would stay again and reccommend. it was comfortable and clean.
Friendly staff, good pool and spa, comfortable apartment with a great view. The main bedroom lights needed to be much brighter,
Good for families,but be sure to warn the kids ahead of time that there isn't a second bedroom… The living room features to twin size daybeds that convert nicely into beds for sleeping. Our daughter, who is eight, ended up having zero issue with the comfort or location of this daybed. The pool was quite large, and was a huge benefit with our daughter. The room itself was nice as well, we really enjoyed having the full-size kitchen, refrigerator, and washer/dryer in our suite. The proximity to the hustle and bustle of the downtown of Airlie Beach was quite close, and easy, fast drive or very quick taxi ride