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Pool is on the 2nd floor roof top. It overlooks the light show in the pond at The Island. Bed was not comfortable and it's very pricey to be a hotel.
All rooms are on second floor. Our room/balcony overlooked village below. Rooms were spacious and beds are very comfortable. Nicely decorated. Nice private pool/bar area for guests on second floor. Great views. So many things to do/places to eat within short walking distance.
We loved being able to walk out the hotel door and have live entertainment and fun things for kids. Being able to shop onsite and have great food without driving anywhere is amazing. We could enjoy a drink at hotel bar and then go to watch the dancing water show in rocking chairs provided. We also went to Dollywood and it was great too. Also the staff was very helpful and rooms are amazing. Will definitely come back again. Fun place for all ages!! The only negative thing would be parking away from hotel. We didn't mind the walk and they have valet parking if needed.
The staff was very pleasant, knowledgeable and courteous. Check in was quick and hassle free. The room was clean, with plenty of room and it smelled great when you first walked in.
Very clean, plenty of parking and rooms were up to date, breakfast is good. People were a bit noisy going back to their rooms after 11pm. That or the window and door were super thin.
Great clean rooms quiet nice furnishings. Breakfast was over at 9;30 missed it.
Rooms were nice, liked the layout. Grounds were nice, didn't use the outside pool area because of the weather but loved how it looked. The indoor pool was great however being a little too warm. Very convenient to everything. Staff was friendly upon check in but after that was not as accommodating; we asked for towels for the pool (there was none in the "towel rack") never did bring any, we spilled some soda on the carpet and used a towel to get it up and was horrified at the black "stuff" that came up on the towel. Even after this, the good out wayed the bad and we will definitely stay here again.
Clean room good breakfast pool How long we had to wait to check in 4pm
Clean and convenient to everything. Was a great hotel for a great price! The staff was friendly and efficient. We will stay again for sure!
The indoor hot tub was great, indoor pool was okay. The breakfast was okay.The location was convenient. The pillows were poor quality, the towels were rough and scratchy, bed was too firm. The blankets on the beds had stains, holes and burns on them. The check in staff were rude. Did not expect linens to be changed daily but one day the garbage was not picked up and the beds just had the covers thrown back up not straightened and made neat.
Awesome location right in the center of pigeon forge!
Comfortable bed. 5yr old loved the indoor pool. Good value More options for breakfast, perhaps more fruit
The room was large, comfortable and very clean. Breakfast was excellent. Staff was very friendly. Walls were a bit thin, we heard the couple enjoying each other in the next room.
The room was very nice and clean. The beds were comfortable and the linens were in like new condition. Breakfast had plenty of selection and room to eat it there instead of taking it back to the room. The check in was quick and hassle free as well as check out. The charge was accurate and we felt like it was a good deal. The location was really good since we were right in the middle of Pigeon Forge. We got back late enough that we didn't try the outdoor pool, closes at 10 pm, it looked clean and the area was really nice. We went to the indoor pool, open 24 hrs, this pool was clean and was open all the way up to ceiling at the top of the building. There wasn't any issues with our stay or room that would be considered a problem. Didn't care much for the shampoo but that is really a dig for a whine about our stay. There are two buildings so you are separated by the road in between. This again isn't an issue so much as knowing that it is there. The indoor pool is in the front building and the outdoor one is next to the back building. We at breakfast in the back building downstairs but I don't know if there is a breakfast location in the front building, I would say not. Again we didn't have any problems with out stay.
Room was clean and very spacious. In-room whirlpool tub was relaxing. Staff was very pleasant to deal with. Balcony was covered with spider webs. Fireplace in the room didn't work. There was an issue with the elevator as we left out so we resorted to walking down then climbing 5 flights of stairs.
The river view , jacuzzi tub, and fireplace The bottom outside of the toilet wasn't clean and the balcony outside was full of spiders at night. Other than that it was very peaceful
I didnt pay what the rooms actully go for thank goodness. We read on line it had breakfast, it doesnt and when asked the staff were rude. They advertise 2 pools, there is only one and it is small.
The room was large with two king comfortable beds and jacuzzi in room. I loved the bacony to watch the tubers and the geese in the river. Great location too and very quiet. My pet dog loved it too. The windows were large to view outside activity. Everyone was very nice and helpful. Enjoyed our stay plan on returning here one day. The only thing i didn't like was the elevator smelled of urine r cholrine couldn't decide. Carpets need to go just plain floor would work.
We were really excited to be traveling for the weekend just to get away. The pictures online make the motel look very nice. Once we arrived, we noticed that there was only ONE pool open, although online it seems there are TWO functioning pools. Of course the one that was open was absolutely packed! When we finally made our way to our room, it wasnt too bad; I have stayed in worse, but you could tell it had hardly been actually cleaned in some time now. As far as the price though, guess we just got what we paid for. I personally will probably spend a little bit more money and stay somewhere else next visit!
Loved the hot tub. Room was bright and for the most part clean. Room was evidently cleaned very fast. Beds were sloppy. found a childs sock under the front of the bed skirt. But everything else was ok.
The food choices were excellent. Th shows were funny and entertaining. Some very good talent. The hotel was clean and very comfortable. The beds were very comfortable. Our room was clean. The staff was nice and very helpful. Traffic was very heavy. There are alternative routes.
The Jacuzzi tub Everything was poorly maintained. The door to outside patio didn't latch.
The rooms was great i took my fińace and my brotherand his girlfriend down for the weekend had no problenms The indoor pool is to small and the outside pool wasn't open small trade though for good rooms
My family didn't like anything about this hotel The hotel was NASTY we walked into the office and there was roaches all over the floor. We thought we would give them a chance and went to the rooms. The beds had blood in the creases of the bed along with bugs. We immediately went to the lady in the office and she called us a liar so we asked for our money back (we booked three rooms for five days) she refused to give us our full refund and charged us for one night per room and was really rude about it. I will never ever recommend this place to anyone.
The outdoor pool is shut down and green . Looks like a frog pond!!! The hotel is pet friendly and we had a dog turd on our balcony upon check in and one in the carpet right by the dining table!
Location was nice First we had no running water then we changed rooms and that room the door handle to the bathroom came off in my hand. No maid service for the first two days it was just overall shitty.
Great place to stay. We will definitely be back!
I liked the location and the pool The staff was extremely rude and the rooms don't get cleaned after each person.
I have stayed in a lot of hotels and am fairly picky. I read the reviews and look at the pictures online. Econolodge exceeded my expectations in every way. Better than some Clarions I have stayed in, for half the price. Beautiful facility, very well maintained. Pretty lobby, excellent breakfast area and I loved the food. Small room but very comfortable, nice decor and everything very clean. A fridge and microwave and coffee maker. Nice flat screen TV and many channels. Pleasant courtyard outside our room. A pretty river next to the rear parking lot. Very friendly staff. Location is right in the middle of Pigeon Forge strip, next door to Christmas Place. Can't recommend this hotel highly enough!
The fron desk staff were nice. Chemical smell was so bad that We had to change rooms. I have been sick since being in the room. Neither room was even close to clean. We went to another motel and stayed the next night. Breakfast was not good. The staff were nice and that is about all that place has going for it.
The location is the best you can find for all the attractions! The wifi wasn't that great.
I like the convenience of everything near by. I didn't like, that a i wasn't able to have internet in the room.
I liked that the room was ready earlier than stated. It was quiet during the night and we slept well. I was surprised that they were full to capacity most of our days but still very quiet. For the money, I will book here again. No problems at all. The only thing that we experienced was the free wi-fi was not good. We only got a signal one night. That is usually not a problem but still had some work-related business to check on during the week and could not get a connection.
Location was great have stayed here 2 other times and was great then. Checked in went to room and it hadn't even been cleaned. Then the next day they took all the towels and they never cleaned the room that day nor brought back any towels had to go and get our on towels.
Every one at the front desk was nice and polite After reading some of the reviews thought it was going to be a bad place, ask the front desk if we could see the rooms before we checked in. They gave us the room keys and allowed us to check the rooms out, everything was in good shape.
The staff was very friendly, the rooms were great and the location was great also.
Loved the location, price, free breakfast, and the rooms. Wifi didn't work half the time. Chain broke on door.
Thebed was comfortable. The room was clean. I was not a fan of the breakfast. The eggs were not real eggs. Yuck! There was apparently a squirrel somewhere in the ceiling. I got quite a scare when I heard it squeaking.
My husband and I walked to the island and even several shopping centers. It is very centrally located to lots of fun things to do. Perfect for pushing our son in his stroller instead of taking the time to pack him up into the truck. Pool was very nice but needs more shade for little ones. Only two small umbrellas were available. The place was an older hotel but you can tell they were doing updates to it. There were several flat screen tv boxes in the dumpster that was close to our room so you could tell they were in the process of doing some updates.
Location Bugs in room, duct tape in shower, wash cloths plugging holes in ceiling tiles, staff not friendly or efficient, ice maker not working, no parking due to concert being held in parking lot.
Nice staff Rooms were old. Semi dirty. Only had one towel. For under 100 a night not bad.
The room was very clean and alots of room. The breakfast was good. We ate there every morning. When we where in our room you could here alots of noise from the hallway. The bed was too hard !
Rooms were clean and I had no issues. Exercise room was terrible. Had cheap and broken equipment.
Had a noise from outside room that we were told was a maintenance something for the pool. Went on for an hour and we told the front desk about it. A maintenance person came up to see about it but said he could do nothing about it. It did stop but started again later but did not go on very long.
Lee had a very nice stay. Friendly staff. Clean comfortable room. Great value for money. Only issue was the noise. Walls are,thin, so we could hear a lot of noise from next room and from,hall
The kids running up and down the halls late at night. Yelling and very noisy. Parents should exercise more control.
The stay was good - it was nothing exceptional, but the rooms were clean and staff was friendly. no issues
Comfortable, clean and at a convenient location. Free wifi. Friendly staff! Breakfast was ok. But, for the price we didnt mind eating out.
My husband and I stayed for 3 nights in the king suite with the whirlpool. It was a great value for the price and a great location (right in the middle of many Pigeon Forge attractions). There was plenty of parking and the front lobby receptionist was helpful and polite. The walls did seem to be thin as you could always hear anytime people were talking in the hallway. Still would stay again though!
Rooms were clean and updated, staff was friendly, breakfast was enough for...biscuits and gravy, sausage and eggs, and other pastries. Indoor pool looked nice. Not much to complain about at all
Very good breakfast, location and service.
The continental breakfast was very good with a wide selection of eggs, toast, make your own waffles, hot & cold cereal, muffins, 3 types of juices, fruit, and more. The hotel was conveniently located to many attractions and restaurants. We had trouble finding three working outlets to plug our phones and fit bits. The hotel had a small indoor pool but did not advertise it that way.
pool staff location awesome wifi slow
Location Breakfast was great, but had to cross 4 lane highway to get it! Had room by elevator ... noise.
having two queen beds that were very comfortable the air conditioner put out a bad smell
Everyone was nice rooms were amazing. Pool was nice n clean.
Comfortable beds and friendly staff. Within close walking distance to restaurants and The Island.
Location was good and close to attractions. Very clean. Had a problem with the hair dryer and they fixed immediately Not very quiet, could hear everyone talking loudly as they passed by our room. Curtains didn't close all the way. Pillows were not comfortable
Perhaps the coziest stay that I've had in the area. The staff is wonderful! Very convenient to everything. I will stay here again.
fireworks and smokes every night, pool, shuttles to Dollywood, felt like I was on a cruise, my 8 yr old son loved his bunk beds!
Very nice staff, brand new, lovely setting, family friendly, off the main drag so it is not noisy, plenty of activities Room wasn't ready @4:00 pm...but by 6:00pm after speaking to Curtis...MOD...he took great care of us...shout out to him!
The staff was friendly All rooms are pet friendly..... when you walk in the room smell of dogs knock you down, dog hairs found in the rooms..... We checked out and didn't stay
Staff were extremely nice and helpful - clean and updated facility - very comfortable stay. Some reviews complained about the canine guests, but my family didn't hear any barking at night. We actually enjoyed petting the dogs with the owners permission of course. The breakfast area is a little cramped.
Location was great. Breakfast and indoor swimming were excellent. Pleasantly surprised by popcorn/cookie/coffee reception from 7-8 nightly. We come to pigeon forge often for overnight stays and I'm pretty sure I've finally found our GO TO hotel. Nope
Good and nice hotel.
Clean rooms, friendly staff and great breakfast!!!! Would definitely recommend to anyone and will stay here again when I return.
Very nice stay , very clean and very nice staff. Keep up the good job.
Immaculately clean. Smelled wonderful. Staff was super-friendly. Location was excellent. Not a single complaint or concern.
The proximity to Dollywood and other Pigeon Forge attractions. Rooms facing the Parkway experience a lot of traffic noise and the truck emptying the dumpsters at the nearby restaurants woke us up at 4am. (Sunday night, not Monday night)
The hotel is conveniently located just off hey 441. Close to restaurants and attractions. Breakfast bar was great with a wider selection of items than most and included a made to order omelet station. Can't think of a thing!!
The location was awesome! The staff was very friendly and the amenities were great. My kids loved the popcorn and cookie hour and the breakfast was delicious.
Fantastic proximity to get on the shuttle and close to so many things we could walk to. The room was clean and the buffet breakfast had quite a selection.
Good room for the money. Love the River view and location. Chairs on balcony needed cleaning but were not so bad that we could not use them.
I like the location, the price and everyone was very friendly. I also like the way the room was setup beds far apart with vanity in the middle. The view of the trailer/RV park and breakfast was just okay, not great.
Staff at desk were great. Cleaning staff were another story. Chargers for my electric items were stolen. They cost close to $20.00 a piece and there were 4 of them. One being to my cell phone and I don't know how much it will cost.
Very nice and friendly staff. Easily accessible, close to everything. Great view of the river. Good stay overall. Balconies, not very private. There is a mesh metal between each balcony, you can see right through.
Blood in elevator, rooms not ready, sheets appeared dirty. Couldn't stay there. Went somewhere else.
My room was never cleaned and no clean towels.
It was cool to check out float tubes for free and float down the creek beside the hotel. Go cart track, arcade, and restaurants are all within walking distance. The pictures made it look like we would have more space in the rooms but It was essentially a regular hotel room with the bathroom in between the beds. The AC unit was on the wall at the entry door so the bed area by the balcony didn't get very cool. The AC unit also leaked and made the carpet by the bed sopping wet. The Wi Fi signal was HORRIBLE, and was useless! There is only one elevator and was very slow and small. You have to walk across a public street/road to get to the office and to the pool. The mattresses were so worn out it felt like they would break in half. I'm usually not so negative but it really was disappointing for our family on vacation!
The bed are great... you just want to stay all day in these bed.
The divider of the room which is the bathroom. Limited parking under the building but it has a parking lot near the front office.Thanks for a pleasant stay, we had two rooms for our invited friends to stay.
Our room was big with two Kings and the view of the creek outside was nice. Air was cold and there was a microwave and mini fridge in the room which was helpful. It seemed very family oriented as there were kids playing outside a good bit of the time we were there. It is in Pigeon Forge, but closer to the Gatlinburg side, so it's easy to maneuver to each location. Staff was very helpful when we needed them. No one cleaned our room our first day there so we had to contact the staff late at night for towels and toilet paper, but they helped us out quickly. They did clean our room the second day, but they also took one of my daughter's pillows...which we never saw again. The room is big, but it's laid out in a strange Jack and Jill bathroom format. The toilet and shower are in a bathroom, with a door. The sink and mirror are in between the two Kings, so it's nice to have some separation, but the way it's divided is odd.
The view was great. Balcony was nice over looking stream. Staff was very helpful and friendly.
I liked being by the creek. Parking!
Work-out room and pool were great at the end of a long day in the car. Breakfast was good and the facilities clean. Everything needed was within walking distance. Desk clerk was exceptional - made sure I got my reward points even when I forgot to ask
I booked this hotel from my phone while traveling to Tennessee with my family. I'm so glad I did. Our room had 2 Queen beds that were firm and comfortable. Our room was clean, the staff was the friendliest and the complimentary breakfast was great. Eggs, waffles, 3 different cereals, grits, oatmeal, bagels and cream cheese, muffins, gravy and biscuits, milk, coffee, apple juice, orange juice and fruit. They have an indoor pool, an outdoor pool and a hot tub! We used all of them! We've stayed in a lot of hotels because our boys wrestle, and this was the best. Our rate was $80. I asked my 3 boys, ages 10, 10 and 11 what they didn't like about the hotel because my husband and I had no complaints. Their only complaint? No bacon on the breakfast bar, lol!
Real nice/super great at front counter/ best I have stayed in [in the smokey area] for many year'S. They our great employee'S. Super nice room'S.clean pool area. Will stay again in may 2012.
I liked the rooms and having an indoor, outdoor pool and the rec room was nice. I also enjoyed that the coffee was always fresh. Staff was very friendly.
Convenience to shopping and Dollywood
We love staying at James Manor. That is the only place we stay. Rooms are very clean. Staff is pleasant and helpful.
The location was the best! Comfy place to crush. Was there with my kids n husband, no noise, clean, great deal...extra parking No complaints at all
Location is great. The rooms were clean and spacious Wifi was totally a joke. So slow I had to use me cellular data. Carpets could use a cleaning but not bad
location carpet was dirty breakfast menu was not very good food was below par
Everything loved all of it
We've traveled and stayed at some really fine resorts, but, my wife felt this is the best because of the atmosphere (Christmas) and , the personnel. Very relaxing. Nice touches with coffee, cookies, and , Christmas trees.
The beds were very comfortable, clean hotel,quiet. The breakfast was very nice a little above the standard continental breakfast. The bellhops at the front door was really cool
Holiday atmosphere Toilet bowl was not clean
Staff was helpful and friendly. Cheap prices. The bathtub was literally three feet from the bed. Breakfast was bad. Very stale doughnuts and cereal. Staff was nice but extremely unprofessional.
The location is great, but that's all! The hotel overall is the dirties I've ever stayed in. They obviously don't take pride in cleaning there rooms or common areas. Also, if you have ANY problems at all during your stay, good luck. Every staff member we talked had an "I don't care at all" attitude.
Well, when I booked the rooms I hit non smoking on both of them and got one non and one smoking, my sister heard the man in the room beside us watching porn or having sex all day, were we had to park at the end of the night was a little shady due to right in the corner of the garage you seen a ripped up mattress like a homeless person lived there, and me and my brother got stuck outside since we didn't have the key and the whole time you could hear across the hall people having sex.
The beds the service everything
Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free. Nothing, non of light switches worked in room. We had a two room suit and master had no heat or A/C at all. Trim falling off balcony. Mold in bathroom and bedroom. Water stains on ceiling. Toilet paper stuffed in bathroom ceiling around fire sprinkler head. None of the light switches worked properly. Smell of cigarettes in non smoking rooms. Would no concider staying here Ana in even if it was free.
The private balcony in our sweet. The pool wasn't big enough it was always congested, also the jacuzzi was down my entire stay at the hotel.
Location to what we wanted to do. Staff was friendly. Continental breakfast was minimal. No fruit. No hot tea. Breakfast was supposed to be available from 7:30-10:30 and on our last day, we left at 8:00 and no staff had yet arrived. No "do not disturb" signs so we had to make our own. No dead bolt/chain inside the room. Our room key was a regular key with our room # so if lost, whoever found it would have had full access to our room.
Didn't not like the service we paid for. We may have well just thrown our money out the window while wasting our time and gas driving home. We booked a room through Kayak. We received our confirmation number and when we showed up for our room the staff said Kayak made a mistake and they were booked up for the night. We called to get our money back and was given the run around. I felt like we were scammed out of our money. By the way the whole freaking town was booked and you guys claimed rooms were available at other hotels per your website. Very inaccurate information First run around was the computers were down for maintenance. How convent! We would have to call after 3 am. Called the next day and was told we had to wait til Monday. Well still waiting on our refund. Very poor service! I have the mind about going to the better business bureau. We will see when we actually receive our refund.
It was right in the middle of everything we went to, close to lots of stuff to do. The staff was very friendly. Not too bad a price for how long we stayed Not a huge deal, but they were going through some renovations. It's lookin good though!
Best Western Toni Inn was clean, had a friendly staff, good full breakfast, and indoor pool. It was extremely hard to pull out into traffic on the parkway. I wish there was access to a traffic light.
I enjoyed the location, we could walk top our favorite restaurants. N/A
The room was clean and the bed was comfortable. The shower area was in need of an update. The water pressure from the shower was poor.