Would you like to save as your currency permanently or for this visit only?
I did like everything! Nothing to complain
Services & facilities Retaurant Palava
The location of the hotel is very nice (if you have a see side room). The price for internet access is extremely high. Access should be included in room price.
The hotel was very clean, the room was a good size and very well maintained, and the pools were lovely The dinner buffet was very expensive for the selection offered.
Piped music being played The hotel does not need it It is unnessary
The service was absolutely superb. I stay in hotels about 150 nights per year and this is one of the very best hotels I have ever stayed in.
Location Location Location. This was also a very comfortable hotel and deserves its 5 star rating.
Beautiful grounds and pool area, spacious rooms, nice shower, good breakfast.
The most friendliest and helpful staff I have come across amongst the many hotels I have stayed in around the world. The fact that at any one time only one restaurant was open in spite of the fact that the hotel gives a choice of four (one of the reasons I booked in the first place) also they must find a way of keeping the buffet food hot.Limited choice on the al a carte menu,and quite expensive for the standard.
location and the room Reception- for the size of the hotel, 1 receptionist did not seem enough.
great location Food. Breakfast was a poor selection. We had one look at the buffet dinner when we arrived and decided to eat all meals except breakfast at outside restaurants.
Good location next to the beach, sea view from room and balcony, good outside pool and bar area Breakfast was unimaginative. Very few indoor facilities
The Suite and view
wonderful poolarea, fantastic ocean, comfortable rooms, fantastic view from our room. It would have been great if your staff were better at english, but everybody were very nice and helpful.
a pleasant clean hotel easy to find right on the beach with ocean views overlooking the pool.altea is a small charming fishing town with many seafood restaurants overlooking the ocean. free carparking adjoining the hotel. nothing
This is about the sixth time we have stayed at this hotel that is why we keep coming back. On our return journey we will try to get in again. The only thing that we found to moan about was the slowness of the lifts.
The hotel is in a fabulous position right on the beach and every room has at least a partial sea view. The pool is very spacious and there is a good pool bar. The buffet breakfast was very good.
Convenient, friendly and fairly comfortable. Would ahve appreciated tea/coffee making facilities in the room.
The hotel staff were very friendly and helpful.. Very nice relaxing hotel.
location, pool, Altea
Out of town so no traffic noise. Very Spanish atmosphere. Very obliging restaurant coped with unusual allergy. Pleasant gardens, comfy bed, good bathroom. Not a nice walk into town, especially at night, no footpath, no street lights. Bedrooms furnished Spanish style, simply, so no armchairs.
Everything was just great. Staff excellent - friendly and efficient. I decided to change room type at the last minute as realised that Junior Suite didn't have a balcony and that was no problem at all. Our room had a panoramic view of the countryside and mountains. Dinner (Three- course - €18.50 at the time) was excellent, unusual blends of flavours and beautifully cooked meat. At breakfast a lovely lady was frying eggs whichever way you liked them and there was plenty of choice. Bed was comfortable, internet connection in room, very good. The hotel has an almost Colonial feel to it. Excellent! Had a little trouble finding it as hotels are not officially signposted. It showed up on the opposite side of the road and further away than the GPS showed. A sign in both directions would help, but this is a tiny niggle, not a complaint.
This hotel is in an old villa converted fairly recently into a hotel The rooms are large, have been designed to retain the feeling of the villa and are generally well supplied. The restaurant serves excellent cuisine and is worth visiting even if you don't stay at the hotel. There is one English channel on the tv -- bbc World. We didn't use the gym or pool due to the time of year and our brief stay, but it looked complete. The entrance to the hotel off of the road is very steep or must be done via a dirt track to get onto the hotel driveway into the very ample parking lot. This approach from the road should be modified. The tv in the room was small. There was room for a larger one, and the small one seemed lost in the big room.
A well appointed hotel and great ambience, short walk to the Old Town, a good place to relax, really enjoyed our short stay, breakfast very good.
staff and hotel were delightful, I am coeliac and the staff and chef were able to provide gluton free meals Including gluten free bread. It is rare that I am shown such attention and could not have asked for better service. Decor and comfort were really great. shame we were there for only one night
Very clean hotel Staff were very pleasant No coffee/tea making facilities in the room. Breakfast not available for an early departure (prior to 0730) The entertainment outside was too noisy and made sleeping dificult
This is a friendly enough hotel with the accent on catering for Saga customers who although older were obviously happy at the hotel The food was cold and the Dining Room was chaotic at times.Bar staff in the entertainment area were hopelessly slow.
Location is perfect, service is good, but foods and meals are not enough good. Foods have to be improved.
We have stayed there a number of times and always found it a relaxed and enjoyable experience There were a few minor items that could be repaired in the room
Finally a hotel where they do not just say you cannot reserve the sunbeds by the pool by putting towels on them, but where they actually remove them if people do it anyway, so there are allways plenty sunbeads available.
friendly staff and very good food, pool area good , location for the beach or a walk also good needed more balcony furniture, room decoration a in need of a make over
View . Proximity to beach
swimming pool, large room, near front of sea, situation and vision of Calpe Ifaq from room, large balcon
mostly beach dining out and used the pool area we felt your staff were very unfriendly and hostile towards us, maybe because we are english, and were ignored on a number of occasions at reception and the pool bar whilst another guest was served, and we were never welcomed with a smile. The breakfast room is chaos so we choose to have breakfast out which cost is 50 euros a day extra
We got exactly the rooms we asked for with double beds and stunning views.The hotel is has a fantastic position and is only a short walk to the beach and €6 taxi to the charismatic old town. We paid for the room at check in, however we had to endure a lengthy que to checkout even though there was nothing to pay! Still a fantastic stay though.
the location is increadable the street is full of cars all the night and day. it is noisy very very much, if you have apartments, so be ready for this noise
Location, facilities and Spa serious problems to get a shower in the pools
convenient location. very clean, good breakfast,nice pool They insisted on playing music through P/A system at 2am . They did not resppond to my written complaint on this.
The helpfulness of the staff and my excellent room
Nice room, seaview, professional staff, good breakfast, garage in basement Air condition did not work, hot in the room. Staff said this should be fixed, but not when (manana, manana). Choosed this hotel because of air condition, should not pay full price when air condition did not work.
We thought the hotel was excellent value with very friendly and helpful staff. Breakfast was excellent. The bahia is well situated for the beach and shops in calpe
Breakfast, good view, and location. I had an inconvenient, in the check in, a gentleman gave me a wrong key, when I opened the room I realized it was occupied, it was a little uncomfortable since there was a person with a not good approach to me.
The proximity to the beach , the excellent sea views,the helpful staff, and the fact that it is close to the old town with its attractions of the Fiesta , shops and restaurants. we were only one of perhaps 4 or 5 parties at the hotel, which was maybe only 10% capacity at most.The restuarant was over priced and apart from the first evening we did not eat meals there except for breakfast with rubbery fried eggsand pre cooked scrambled eggs.Disappointing for such a beautiful hotel.
The location , easy front parking for pick up and going , breakfast and lunch buffet, easy, convenient even with limited choice We had to cancel the 4th night 10/16 to 10/17 , the check out employee would not even consider the question < denying any potential modification of the charge .............paid for a night we never spend at the hotel ............not good ! I look forward to receive the refund on my visa cc 4271...........1064
reception, lobby, lifts no curtisty room to change and shower if you have checked out and are going home late. decking around pool my wife droped her ring through and it was not easy to recover.breakfast was not good
This has been the worst and most overpriced trip my family has ever taken. This is not a 4-star hotel. I would rate it at 2.5 stars. never, ever go to Bahia Calpe in July or August. never The food is horrible both in quantity and quality. Our room was dirty when we arrived with the floor full of sand and hair. There was hair even between the bed sheets. It can take an eternity for the elevator to come and this is a major problem when you travel with a 3-year old and a 1-year old baby. The staff at the reception were extremely unfriendly and finally the swimming pool is a joke. There is hardly any sun during the day and it's very, very small
The only thing we did like was our superior room balcony! There was no wireless network in any of the rooms even though they said they had. We had to use the computer then go down to reception to try and get a connection! Hotel is not a 4 star at all, you just have to walk over the road to the Sol y Mar to see a good 4 star hotel Just to carry on from above, it was tatty, the breakfast was usually cold,there were no porters to help with bags, there were no ramps so even though this hotel is reasonably new, it is no good for children in pushchairs, old people and disabled and certainly no good for business thanks to the lie about wireless net work!
I like the location as I liked to walk to the beach. The hotel building was different than same tall hotel buildings in Benidorm. The hotel in new so it was clean and pleasant to stay there. The breakfast should be more various.
nice clean modern hotel solo male english drunken men!
The room including the bathroom Access to hotel entrance. Shower head was painful. No facilities were operational. No international TV programmes. Tiny lifts, although proposed for 6 persons.
Very quiet, brand new! The breakfast is awful and the decor is that of an office, it is not 4 stars and will not keep them for long!
Friendliness of the staff. Easy to find. Ease of parking. Free drinks in fridge. This is an ideal hotel for a couple of nights, or a business trip, but not ideal for a family holiday. There was no cupboard space in room so small items had to be left in cases. The sun terrace closed too early in the evening (8pm) - it should be possible to block off swimming pool if need be but leave terrace open so guests could enjoy evening air, if they want to, as there are no balconies and you need somewhere to smoke, apart from outside the front door.
A great modern design. It was clean, quiet and comfortable. The staff were courteous and helpful. Great views and convenient position for onward travel. The air conditioning was impossible for me to operate.
The room was clean and spacious, as was the ensuite bathroom. There is no bar, there is no restaurant (cafeteria service until 10am for breakfast only). If you want a drink or snack, you have to use vending machines (in a supposed four star hotel!) some of which aren't even plugged in. The cleaners do their room rounds with a supermarket shopping trolley. The pool was freezing cold. There was no iron in the hotel. There was no plug in the bath.
The hotel was very clean the staff extremely helpful and friendly and the room warm and welcoming We felt we were the only people staying at the hotel as it was very quiet. It had a bar but because of lack of clients it was never welcoming. We felt if there was English Channels on the tv in the room the stay would have been more enjoyable
the rooms were very clean and new No where to get a coffee or a drink, poor seating areas, we arrived about 1pm, 2 people were on reception. We registered but asked to wait an hour before room would be ready. Waited an hour then returned to reception. Only one man on reception then and a large queue. Not good enough for a 4star hotel.
This is the 3rd time that I have stayed at the hotel and the standard has never dropped. In fact I am always pleased to see so many familiar faces amongst the staff which is also a good sign. They are always willing to help with any query, very friendly and the hotel is just so serene, beautiful location, design and rooms so roomy and luxurious. I would never stay anywhere else in Calpe - I'm too spoilt at Solymar. I honestly cannot think of one thing that I did not like during my stay there.
The room size and design not really a problem with the hotel ,but parking was expensive
Everything.. Very impressive.
Wonderful breakfast in the morning and great staff at breakfast 1) We arrived early (for a 1wk stay) & the gentleman who checked us in wasn't going to allow us to use the room (with out 20mth son) until the official time. The hotel was less than 25% occupied. A more mature staff member came along and intervened. She allowed us into the room immediately & upgraded us. This was the difference between a staff member on a powertrip and one who knows about true customer service. Train your younger front desk staff sol y Mar! 2) the car park was expensive 3) I was shocked that we were charged EUR 30 to use the spa once.
perfect location, cleanliness, service and breakfast very good,front desk spoke good english and very helpfull car park under hotel took some finding with one way system but good and secure once found way in
A brand new hotel, very nice facilities and comfortable room, excellent breakfast
Very enjoyable stay Breakfast very good but eggs very oily and hot water for tea not very hot
Indoor spa was excellent, great customer service Outside pool was extremely cold
The breakfast was excellent quality. The pool was in a lovely position but not heated! There wasn't enough English language TV. A hotel of this standard should have some form of tarnsfer from Alicante airport. Taxis were outrageously expensive.
beeing in calpe i allways try to stay in diamante. best value for your money.
staff were very nice, friendy and professional
The room was clean and the bed comfortable. Because of my allergy a clean room is very important. Breakfast is very good. Nice staff. Check in procedure took a long time.
We just stayed for one night, half board. The hotel was everything you can expect from a 4-star hotel ; good food and clean and comfortable rooms.
A modern hotel with very good facilities, well situated. High standard of good food and well presented. Generally the staff were friendly and professional,on the morning of our departure we had a very rude waitress serving breakfast!
Staff very friendly and helpful. Food excellent,. Superb location
Early morning staff was poor in Dining Area/ took ages to get a cup of coffee.
The closeness to the beach and the restaurants, plus the friendliness and helpfulness of the staff The cafe bar only sells sandwiches and therefore outside of the main restaurant opening times there was nothing else available to eat. Although it has a beautiful spa for adults, the children's facilities were lacking. Advertised events were cancelled without letting anyone know and therefore we still turned up for them
Great value for money in off season, very modern luxurious hotel.
Location and style
Welcome and service
Charming room, wonderful location and a tranquil atmosphere Room a little small for a very long stay of over a week. We stayed 6 nights and really enjoyed ourselves
Nice rooms; helpful, friendly staff; relaxed atmosphere. A charming hotel all round. No
The hotel was in the old town of Altea in a practical and sharming area. Sharming, clean room with style. The lady in the reseption was very helpful, but did not speak english. Paying with card did not functinate at the time
Just like Cuprinol, I t was everything it said it was and more!
small and friendly Parking was a problem
Not over impressed with the dinner the first night, . Veg were cold. better second night. Breakfasts good.
did not like this hotel food was awfull people unfriendly no tea or coffee facilitys in room very poor will not be stoping here again
the location was very good being near to all the parts of benidorm.also it was nice to have a mixture of both spanish and english food
not much choice in the food
the meals were good as was the entertainment the rooms though clean could look more cheerful
The room was very clean and cool. The food was terrible.
We stayed at the Poseidon Palace, the airco was very good at night and the rooms were cleaned properly every day. You can only sit inside to eat and the food is just average. I would recommend less choice of food but better quality. It would also be nice if you could order fresh orange juice in the morning (have no problem to pay for it).
Clean facilities, helpful staff, good buffet and selection of food. We had a family room with 2 double beds right next to each other that filled the room leaving no space between the 4 of us lined up sleeping. A double and 2 singles would have been more comfortable.
the hotel was very clean the food was of very good standard the staff were very helpfull and friendly
The room and the food were good.
The hotel, the food, and the facilities were all excellent
Great location - pleasant enough hotel - perfect for a short break
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
The sea view and the location. The buffet food. Quite poor in quality.
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
we have stayed here several times now and have never been dissapointed by this hotel
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
The views and location. No coffee available during the lunch/dinner.
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
The atmosphere. The price of the drinks.
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
At special discount price, it was excellent value. Pools, location, breakfast and room staff were all excellent also. It is a lovely place to stay and we will definitely return! We did not get any information at reception when we arrived and had to ask where to get pool towels, breakfast, etc.etc. Also, lacking a shop. Nowhere to buy a book, magazine, tissues, phone credit etc. Not everyone wants to jump in a car and travel into Benidorm when on a quiet weekend break.
the hotel prices on drink; dining and room service extortionet. would recommend hotel but dine and drink out
Architecture was excellent, Nice room, staff excellent
great scenery and mountain background.The hotel building was great and the golf facilities very good! The red zone was noisy with people singing and using the TV at 5 in the morning.
Friendliness of staff.
Our room was lovely, the bed huge and very comfortable. Resort was very clean & staff very helpful. Breakfast was very good with a vast range of choices. The pool areas are spotless & beautiful, alot of thought has gone into the planning of these areas. Was dissapointed that there was no hairdryer in the room. Although its a very impressive hotel/resort/village its a young hotel trying to look like an old hacienda, its almost trying too hard. Never felt like we could truly relax there, not any real atmosphere. No privacy on our terrace. Prefer something more intimate.
the swiming pool ,spa,and the food you have to walk a long time to reach the room it is very very far from the reception and all the rest and no free wifi
Fabulous architecture and design. Not as lively as I expected.
large rooms, patio with great view and comfort. Golf course process at check-in was cumbersome and non efficient
The golf course and the club house It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.
Spaciousness, cleanliness and aslo out of the hustle and bustle of Benidorm. The rooms are big and the food is excellent Tea and coffee making facilities in the rooms
A good modern hotel with two excellent pools. Room was spacious, Staff very helpful. Buffet food was excellent. No tea/coffee making facilities. Bed a bit hard - very Spanish! No anti-slip ridges in bath - very dangerous.
Parking was easy, staff were helpful and friendly, rooms were clean It had little character because it was so new and the food was very spanish, not a lot of things that fussy english children would eat
the room and the pool good but cant see how it gets 4 stars breakfast ok but the dinner was very poor.. most left it on the plate we went to the cafe next door
the food and the amenities
Large room with a comfy sofa and balcony. Overall good value for money. Location good for us as it wasn't right in the town (which was crowded). Reception staff were a bit off hand and not so helpful.
Its position was very good - just out of town but close enough to walk in. The staff were very helpful and the breakfast was very good. As an english person having tea/coffee facilities in the room would be great
Room was large, well equiped & good bathroom. Reception staff were courteous & helpful. Had read some negative comments about staff but these were unfounded during our stay. Nice indoor seating area with entertainment although we did not watch performances. Very near Benidorm Palace our prime reason for our stay. Good for couples out of season & away from school hols. There was nothing during our stay that was detrimental, although I can imagine that the inner courtyard that acts like an echo chamber could be very noisy & disturbing in busier times.
Just outside the center . Quiet in the nights
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
i alway's felt relaxed the down hill ski slope
Good location overlooking the beach and sea. Near to all main parts of the town. No
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Where the Hotel was situated
excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££.. no negativity !
Clean, tidy and a wonderful view. Breakfast was a bit of a free for all!
Clean, lovely pool, friendly staff. No coffee and tea making facilities in the room.
The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends It was holloween weekend and all the staff made the effford to dress up and decorate the hotel
The room was spacious and clean and comfortable The buffet breakfeast was not good, no clean tables and nobody to help us
Large breakfast selection and spacious pool & gardens
convenience to facilities Staff in all areas superb. air con intrusive thru night.Rooms should be carpeted for insulation
Nice surrounding of hotel The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!
Excellent breakfast, large choice of food. Whilst clean, some public areas looked a little tired after the busy summer season
I loved sitting in the large peaceful reception area and piano bar. The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Very nice view from our room The rooms are very too small for a 5* hôtel
Amazing place, beautiful food! No swimming pool
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
staff very friendly, location good, views lovely.. no not really..
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.