Altea Hotels

Staff very welcoming and helpful. Restaurant had great selection of food catering for all ages and tastes.

No tea or coffee availabe for own use in bedroom.

reception staff were exallent, dining waitresses hard working and lots of smiles, brilleant. Bar staff needs changing or given lessons on customer service.Every meal very cold, no vegetarian choice. We stayed for three nights and my wife lived on pasta salad and chips. Every dish should be labled up suitable for vegetarians.

No wifi we live and work in spain long queues at bar no mater how many staff on. Allways had to go back into the bar simply to ask for ashtray, never any on tables outsid and seldon inside.

the room and the pool good but cant see how it gets 4 stars

breakfast ok but the dinner was very poor.. most left it on the plate we went to the cafe next door

Spaciousness, cleanliness and aslo out of the hustle and bustle of Benidorm. The rooms are big and the food is excellent

Tea and coffee making facilities in the rooms

very good hotel

Breakfasts were excellent also enjoyed the entertainment

Noisy neighbours guests on either side of us as the walls are paper thin.

I liked the room with the balcony.The airconditioned worked well too.The indoor pool is heated at 32 degrees witch is pleasant.You have to pay 5 euros to use it although you get one free entrance per stay.I had a wonderful massage there.There is a supermarket right in front of the hotel and a big one behind the hotel that is so convenient for families.

I did not like the food at the hotel.I recommend breakfast only as they are plenty of restaurants 5mn walk from the hotel.The hotel is located about 10 to 15mn walk from the beach whcih is a bit far to walk in the heat....the lifts are often very busy ( up to 15mn waiting time)so I would advise asking for a low floor so it is easier to use the stairs.

Very helpfull staff. Food was ok and the swimming pool nice. More like a family Hotel than a Party hotel

the food, the staff, i loved the hotel and would stay again if i ever go to benidorm again

there was no wifi

location. staff

Beautiful pool area and very impressive background.rom balcony was stunning Impressive reception area. Room we had was small but adequate, but view f

Breakfast was poor for a four star hotel

We didn´t do much. We discovered to late what the hotel had to offer.

The service of the front desk is not one expects from a 4* hotel.

The location was right on the beach front whilst being very close to the old town area

we have used this hotel about 7 times and always found it quite good, this time the food was not very good,

All staff very helpfull and experienced at reception. Room spacious and clean and pleasently decorated.Room quiet at all times.

Not a wide selection of main courses.

Close to the pubs and clubs without being too noisy.

We were really looking forward to using te inside pool (it was November), gym and spa. We were there for the weekend and they only opened on Sunday evening, when we already had other plans. We were very disappointed.

i alway's felt relaxed

the down hill ski slope

Where the Hotel was situated

friendly staff and very good food, pool area good , location for the beach or a walk also good

needed more balcony furniture, room decoration a in need of a make over

This is a friendly enough hotel with the accent on catering for Saga customers who although older were obviously happy at the hotel

The food was cold and the Dining Room was chaotic at times.Bar staff in the entertainment area were hopelessly slow.

great scenery and mountain background.The hotel building was great and the golf facilities very good!

The red zone was noisy with people singing and using the TV at 5 in the morning.

The golf course and the club house

It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.

We had a good time and saw some old friends,and have recommended to my friends.

We had a good time and the only problem was it needs double glazing to stop the noise

Staff is absolutely helpful and kind; and their English knowledge improved a lot compared to last year

The location and the staff are excelent. They clean the rooms every day. Just 6-7 min walk from the beach. Not too much noise from the streets around, so I was happy. Good value for the money I paid. Helpfull staff if you need something to get repaired. Very close to chinese market and other shops. I did really good shopping - clothes, bags...shoes for very good price Compared with the prices in uk - there is the paradise for the shoppers (just go to Benidorm)! It was double and triple cheaper than in uk.

I could hear everything what they talk and do in the next room. I had to shout at the couple there finaly that I need to get some sleep. But dear tourists - have in mind that most hotels in spain are build up with that sort of material that you and the people next door can hear everything. You all will be like one big family, ha-ha. Maybe if you go to very expencive hotel you will have the chance to have good noise-proved walls, but it is rear. That is why I choosed to pay smaller amount and to here every noise of my neighbours instead to pay bigger amount and still to hear everythiung from my neighbours. On my opinion all the hotels up to 3 stars don,t have good noise insulation. So - be prepared...You were worned what to expect in Spain))

Very nice staff and free use of pc.

No parking aroud, room not very clean, tv didn't work, air conditioning unit not always working, bed not confortable, noise because of the thin walls.

Indoor spa was excellent, great customer service

Outside pool was extremely cold

Very enjoyable stay

Breakfast very good but eggs very oily and hot water for tea not very hot

Iko in reception, although spoke very little english he tried to be very helpful

I wouldnt class this as international hotel as focused mainly on spanish tourists

The central location.

The fact that you had to ask for the TV and air con remotes at reception as they were not in the room.The buffet breakfast was very poor quality and the selection of food was limited.

The whole experience was excellent

I liked the location as it was near the beach and shops and not too far from the old town.

Didn't find the staff particularly friendly

The hotel staff were friendly and we did get a seaview but had to pay an extra 9 euros and it was only a view not a balcony.

The bathroom was of very poor quality (the showerhead was broken). A maintenance man who spoke only spanish came to fix it but this was inappropriate whilst we were in the room.If they want to serve cornflakes for breakfast then maybe they should loook at a different supplier

Being close to centre of town and having a choice over when we could take our main meal.

Being in a room next to a disco with noisy drunken guests in the next room.

I wasn't there long enough to answer.

No handicapped room or facilities ? In this day and age you should be ashamed. Benidorm is full of handicapped visitors over 60 yrs.How do you get away with it ?

I liked the spa best. But the staff were not helpful at all.

I thought the rooms were basic and too bright. The tv channels were basic. The cleaning staff did not replenish soap,shampoo etc once during my stay. The floors and shower were dirty and hair from the previous occupant was evident. The terrace doors were difficult to lock. The staff at breakfast were surly and rude,so I only ate breakfast twice. i did not risk having further meals in the hotel.

Amazing place, beautiful food!

No swimming pool

The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.

Location close to beach and shopping/restaurants

Not god service among the staff, no smile, no service minded at all.

The position of the Hotel was exelent for bus drive to surrounding placeses. The staff acted profesionalt, and was service mindet.

Nothing

The breakfast was ok

Located in the far outrskirts of Calpe beach/ shopping area. No aircondition and a lot of mosquitos.

Small hotel, staff very friendly and helpful, small but nice pool, very quiet location even though on N332.

Too far to walk to beach, need car to get about from the hotel.

I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful.

Not being able to take a drink from the bar into the the dinning room, when dining alone.

Great location - pleasant enough hotel - perfect for a short break

very good freindly and time

Room was clean and tidy and we found the included buffet breakfast very good

We were only there for one night and didn't come across any bad points

Amazing. Right in front of the beach. Our room have a huge see sight balcony whit sunbeds. We can swim in the see and get tan in the balcony. (Wicth is a great becouse theres no room for one more towel in the sand). Really amazing

Only the location.

The room we stayed in was grubby & dingy. The decoration was supposed to be artistic but it was definately not. The room we stayed in had 2 Different sized double beds, was very small & was very scruffy.

Beautiful grounds and pool area, spacious rooms, nice shower, good breakfast.

The most friendliest and helpful staff I have come across amongst the many hotels I have stayed in around the world.

The fact that at any one time only one restaurant was open in spite of the fact that the hotel gives a choice of four (one of the reasons I booked in the first place) also they must find a way of keeping the buffet food hot.Limited choice on the al a carte menu,and quite expensive for the standard.

Luxury rooms, good breakfast and nice restaurant.

At first It seemed to me that the hotel was situated too far from the beach (about 800 meters), but actually it wasn't a very serious drawback.

Villa Marisol was an extremely friendly, peaceful and relaxing oasis away from the crowds of Calpe. A real gem to which we will definitely be returning.

n/a

the location & staff

i stayed there 14th till 20th nov 10,and was very surprised with everything about the hotel.the room was clean and tidy.fridge in the room and free wi fi.the food was great.location was 5mins walk to bars and beach.ive been to benidorm loads and i will go back to the rialto for sure.my friends stayed just down the road and all they done was moan about there hotel..when i filled in the form at the hotel about my stay i put good on everything,,,i should of put excellant..wayne