Ascona Hotels

Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after.

Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.

Very simple and nice, pool and sun a beautiful room for 2 incl. a kitchen in the center of Locarno a throw of stone from Piazza Grande...!

Breakfast buffet.

The breakfast

The elevator was not working always!!!

Beautiful decor, friendly staff, excellent location

Location and staff made this a great stay even though it was short

Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave.

Not a thing

Beautiful views, close to the city center for shopping, nice outdoor pool

The dinner menu and food was very average

Meals served for dinners at the restaurant were really superb by all means.

Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.

Beautiful establishment, beautiful view, very helpful and polite staff.

The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.

Great place for the money. No issues what so ever.

The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel.

The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.

The spacious room & toilet.

Honestly , all was Ok.

very clean.

no faults

The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

All perfect.

Convenient way to the lake and city center

Nothing

Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car

Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.

location was central to shopping area and next to the lake, hotel was clean, staff were friendly

rooms were dark and small, breakfast was poor selection, no wireless in rooms

WiFi in the Lobby did not work

Downtown Lugano 15 minutes away.

Hotel tired.

design

some noisy

The position is simply excellent and the staff friendly and helpful.

The facilities are spartan for a hotel claiming this standard. The gym equipment would certainly benefit from regular maintenance.

Very friendly service. The use of cycles was a good point and the food was very good.

A quiet and peacfull location ,with very helpfull and friendly owners

The staff is kind.

The room was not the one in the picture. It was old, hot and noisy (with bells that ring every hour, also during the night). The floor is covered with greasy linoleum.

- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel.

- we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.

The staff were very helpful and friendly. I liked having a garage for the car to park in.

The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.

swimming pool, breakfast on the terrasse, good free coffee at any time

Th elocation to the lake and the village

I did not like the staff, all were rude. We were only informed on the last day by other guests there was access to the side of the property that we could use to bring the baby pram inot the property. All the staff at this property had watched me more than once carry a 20 kg child and a baby pram up the stairs by myself without offering any help or advice about how to get into the property easier. The front counter staff were rude. They have little local knowledge. If they had any is was not available in English. They would not even say hello when we walked past from reception.

We stayed at the hotel in the off season, Brissago was pretty dead at night. However the kids loved the indoor pool and the location was perfect because we had our car, thus it was an easy commute to Locarno and Ascona.

Please write at least 15 words

It was too short a visit, though staff did provide some assistance on dinner options.

Walking three flights of stairs to attic to get to room. Ceiling in room was low and could hit your head.

Very friendly, spotlessly clean, good breakfast

Huge and comfortable room, nice restaurant, kind staff. Located in center of the city and very close to a big parking (7CHF per day)

Room furniture was so old fashioned (~ 1970!) (but in a very good condition) and the TV was so small compared to the size of the room. Hallways and reception look much better compared to the room.

The got a verry cheap Day menu and it was nice.

The Stuff was not really friendly.The bed was unconfortable and in front of the window, was the wall of the House next door.at beackfast i missed fried eggs and bacon.

The pool.

No airconditioning (staff claimed there are no airconditioned rooms although the guest direectory indicated otherwise), reception mostly unmanned, terrible staff attitude, certainly not value for money.

I booked a single room for 1 person, but I got a double room for 2 people, so my friend could also sleep with me. :-)) Thank you..!

The hotel web site says "bus 31 to the hotel from Locarono". We caught bus number 1 on Friday night at 11.30pm, and went to San Marteno.

Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful.

Very light colored carpet - showed dirt

Beautiful hotel with goo views of Lake Lugano.

he room was a little small for the money.

It was beautiful, clean, and the staff was super helpful.

The room was cold at night. Perhaps a heating system needs to be in place?

It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable.

It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.