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This was an excellent hotel. I was surprised by how good it was given the low price. I paid for a single but stayed in a large, newly refurbished double room with balcony. The two young members of staff who take care of the day to day management are friendly, highly efficient and speak excellent English. Highly impressed and recommended. I liked everything about the hotel. Jenbach itself is not very interesting but this hotel is a great place to stay for accessing the nearby sights.
Location Quite old, maybe they need to think on renovating their washrooms with new equipments.
Except for lack of parking place everything was fine. Breakfast sufficiant, rooms excellent, service friendly.
This is a beautiful hotel not far from Innsbruck. Tucked away in a cute little village which we did not have time to explore but would have loved to. Our room was huge and lovely. Dinner at the restaurant was only 14 euro each and had 4 courses..yum! We loved using the indoor pool and sauna which had views towards the mountains. This hotel was very cheap for what you got, we loved it.
The stuff was friendly. The room was great. The price was low.
Nice and quiet family owned hotel. Excellent location, easy to find. Free wireless Internet. A little outdated, but this is the charm of a 400 years old establishment...
The location and views are fantastic and it's very well placed for exploring the area and the food and hospitality are excellent No
Delightful family run hotel, good food, good location. A real joy.
The location is great and the place is easy to find. It is an old building, with big wide doors and lots of wood panelling. Food is excellent, both evening and breakfast, the staff are great fun and engaging. Room isn't the freshest with regard to decor, but at the price it is just fine.
Great location, 25 min from Hochfugen ski resort. 30 min from Innsbruck. Nice staff. Good breakfast. Good value for it's price. 3rd floor, no elavetor.
10 minute walk from Rotholz on the Zillertalbahn. Very friendly and welcoming family. Good food. Would happily stay again.
The attention to detail, the reception on arrival. Warm and comfortable, cosy bar. Evening menu far to restricted, evening restaurant closed very early. No wine list in english.
The lovely quiet rooms.
Everything about the hotel was excellent - from the warm friendly welcome to the quality of the facilities, service and food. Although only officially a 4 star hotel, the standards exceeded those often found in other 5 star hotels, and we certainly would go back again in the future. No
Splendid pool and wellness. Perfect view on the lake. Very Clean. Good meals etc. High Quality. a bit a lack of Autrichian charme. For the rest Perfect !
everything was great. not enough selection of foods for dinner as everything was included, only have the choice of meat, fish or vegetarian, would prefer buffet dinner
Very clean and good food, but no a la carte menu offered No stubel - not very cosy and no lunch service - one has to wait for light lunch at 2.30pm
The hotel staff were polite and friendly.the hotel is warm, clean and tastefully decorated.The outdoor hot tub was fantastic at night under a clear Austrian star filled sky.The ladies were given a red rose at breakfast as it was Valentines day.A nice touch.
The room view Everything in the room was extremely old, breakfast was not served till 8 am, all the information in the hotel was in German only..
Everything! The hotel, the spa, the staff...everything was great!
Wonderful hotel , the best in my trip this year ! I will certainly come back next year. Words can't discribe how we liked this hotel
The food and service was of a very high standard and the suite we stayed in was exceptional.
Not for skiers, for older spa/wellness vacations. Very nice Hotel, incredible Facilities; but, Service was not so friendly. Not sure if the food is worthy of 4-stars, cafeteria style dining... The booking.com site is inaccurate; there are no provided shuttles or buses to the ski areas. You have to walk 200 meters to a public ski bus stop that is not adequate for the number of skiers in the areas. Prepare to wait long hours...
wonderful food, spa center and good location
room, dinner I've made a reservation for a room at 2nd floor but they offer us first a room at the floor. After a quick check they gave us the desired room.
everyone was so friendly & helpful
Wonderful hotel in a fantastic location. Good food and very good facilities. Just a short walk to both the Lake andd the Karwendel gondala All very good.
the food was great, the pool and the sauna were perfect no..
Very clean and friendly hotel, with reasonably good facilities - ideal for guests on business trip.
the missing heating iwas no pleasure the above
Comfort and location are super for stopover on your trip to the Wintersports.
Excellent attention to the wants and needs of the clients. You feel pampered and well looked after, and they were generous too: no sneaky extra charges. Thank you for a lovely stay.
Comfortable room in a beautiful location. The view from my room was amazing - I could have spent my entire time sitting on the balcony and looking at it. Liked the 'healthy' options on the dinner menu. Helpful staff who spoke excellent English.
Excellent service, food and nature surroundings. A lot of options to relax, exercise and enjoy great outdoors. Nothing at all.
The variety, quality and amount of food was excellent, I only used the pool so I cannot comment on the spa facilities. The pool was fine. The hotel was in a lovely setting. The staff were very helpfull. This is the only minor point that I can record under question 2. I paid the main part of the bill 2 or 3 days before I left, so only needed to pay the extras at the end. Their system did not seem to highlight this information. So there was a bit of confusion. I had a reciept but it was packed away and it should not have been necessary to unpack it. After some minutes, and without the need to produce the receipt, it was all sorted out. As I said above it is only a minor point.
clean and friendly staff. Very close to the lake. small swimming pool in onother hotel far on foot. Check out times different from what written on the web site.
My husband and I thoroughly enjoyed our stay, the flower boxes at the front of the hotel were really beautiful. We had excellent service from the staff with a friendly smile.
Pretty well everything - filled out form before leaving. Did not like the flies in the dining room. Also, I would suggest that the English translations of the German text printed on the back of each menu be reviewed by a native speaker, as the style of the translations is sometimes comical, sometimes unclear.