Loud Parties and taxi booking confusion but great food.
The extras to the room. They gave a bottle of champagne in room, cake and snacks delivered to room in evening at no extra charge. Greeted us with a cold beverage at checkin. The main resteraunt is nice, good food and prices and great service. the breakfast buffet is great, many choices.
Loud parties into the night both nights we were hoping for a quiet stay at the end our vacation. We booked a taxi for connecting with a tour we had prepurchased elsewhere. we told the bellboy the hotel name we needed to get to for our pickup, he suggested how long it would take by taxi to get there and confirmed our taxi pickup time, he seemed to understand. Yet when we went to get picked p we found the details were all wrong. they had not booked a taxi they booked a different tour, different time of day and all wrong details and werent really helpful to fix it. we ended up making calls on our own phones and barely got a taxi on time after a lot of panic.
About right for the money
The staff were all very friendly and accommodating. The beach, of course and the food was good as well.
I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.
Service in the reception is so slow.
Excellent resort. Good ocean view
loved the view
The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.
The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.
On the fence
My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.
The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.
Great mid-level option.
The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.
The rooms were outdated. The A/C is not adequate so you room will be humid.
It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!
The staff was great besides while dining for breakfast.
The air broke in our room and it took over 6 times for them to finally move us to another room..
They made us feel really special
Bel Air Collection Resort & Spa Cancun is a property located facing the Caribbean Sea; under a concept of rest and relaxation, ideally for couples, adults focused on honeymoon and romance.This hotel It is located on the hotel zone of Cancun, close to restaurants, bars, shopping centers and the most famous clubs. 15 min from Cancun International Airport (CUN) and 30min from the downtown. It offers a total of 155 comfortable rooms, including private bathroom with shower, air conditioning, hair dryer, coffee maker, safe and direct dial telephone. Enjoy romantic sunsets from a room overlooking the Laguna Nichupte or the most beautiful sunrises in the Caribbean Sea. We have 19 romantic suite with sea view and double Jacuzzi, perfect for couples. Bel Air Cancun offers an outdoor pool, jacuzzi, spa that offers beachfront massage and gym. 3 bars and international, Mexican or Italian cuisine or a sushi bar. The hotel also offers free parking, wireless internet and a gift shop.
Based on 1,508 reviews
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