Trips
Bel Air Collection Resort & Spa Cancun

Bel Air Collection Resort & Spa Cancun

7.3
Good

Based on 1,500 reviews
 
Blvd Kukulcan Km 20.5, Hotel Zone, 77500 Cancun, Quintana Roo, Mexico
  +52 998 193 1770
Bel Air Collection Resort & Spa Cancun - Cancun, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Last Minute Travel $69
AMOMA.com $70
EasyClickTravel $71
Last Minute Travel
per night
AMOMA.com
per night
EasyClickTravel
per night

Rooms

Check-in
Check-out

Deluxe Rooms

$69+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$101 per night
IMAGE
Unknown
$102 per night
IMAGE
Unknown
$103 per night
IMAGE
Unknown
$103 per night
IMAGE
Unknown
$105 per night
IMAGE
Unknown
$116 per night
IMAGE
Unknown
$118 per night
IMAGE
Unknown
$120 per night
IMAGE
Unknown
$126 per night
IMAGE
Unknown
$127 per night
IMAGE
Unknown
$143 per night
IMAGE
Unknown
$143 per night
IMAGE
Unknown
$144 per night
IMAGE
Unknown
$147 per night
IMAGE
Unknown
$170 per night
IMAGE
Unknown
$170 per night
IMAGE
Unknown
$190 per night
IMAGE
Unknown
$69 per night
IMAGE
Unknown
$70 per night
IMAGE
Unknown
$71 per night
IMAGE
Unknown
$90 per night

Standard Rooms

$116+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$116 per night
IMAGE
Unknown
$121 per night

Reviews

Traveler rating

23
28
13
17
1

Time of year

Traveler type

Show reviews that mention

+
zone
mayan ruins
afternoon treats
depth
starting point
beach and pool
away mins
loved the view
hot tub
food was very good
bus right outside
location was excellent
music played
excellent value
rundown and a bit
hotel new
poor condition
tired and worn
excellent staff
bad review
  • Good
    Jan 2017
    6.2

    About right for the money

    The staff were all very friendly and accommodating. The beach, of course and the food was good as well.

    I don't want to sound like I'm slamming this property, I'm not, we had an overall enjoyable stay. It is however a little tired and worn. At least half a dozen lounge chairs by the pool need to be replaced. The sewer smell sometimes comes through the drain in the bathroom. Our a/c became very noisy and was not fixed. One odd practice is that wait staff give you these little critique forms and expect you to leave it with the signed bill. I don't mind filling them out and giving them to the front desk at checkout, but leaving with my server that I will probably have again during my stay seems odd. Also, couldn't they just throw out the bad reviews when they pick up the check? Overall, nice people and a way to stay on the beach on a budget, but I doubt we'll return.

  • Mediocre
    Jan 2017
    2.8

    Slow

    Service in the reception is so slow.

  • Excellent
    Nov 2016
    10.0

    Excellent resort. Good ocean view

  • Good
    Jun 2016
    6.2

    loved the view

    The overall experience was good. The guy at the reception gave us good recommendations for local restaurants. The whole personal was very polite. The room was clean and we had an awesome viiew of the beach.

    The hotel looks rundown and a bit tacky. They were painting the hallways when we got there. The shower in our bathroom was missing a door. The ac wasn't cooling enough and the room next to ours was gutted.

  • Good
    Mar 2016
    8.0

    On the fence

    My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.

    The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.

  • Excellent
    Feb 2016
    10.0

    Amazing

    The view

  • Good
    Aug 2015
    6.8

    Great mid-level option.

    The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.

    The rooms were outdated. The A/C is not adequate so you room will be humid.

  • Poor
    Jul 2015
    2.0

    Disappointing

    Nothing!!!

    It was really annoying that they gave me a room that was just painted. I stained the clothes I was wearing when I sat on the jacuzzi. When I was on the pool I ordered a couple of beers that's it.. At the end they were charging me for several meals worth like $100... I complained about it and the member staff confirmed that I ordered that amount of food... After all I ask them to show me videos of it. Of course there weren't any so they just ask me to pay for what I really consumed. I do not recommend this hotel at all!

  • Good
    Jun 2015
    6.5

    The staff was great besides while dining for breakfast.

    The air broke in our room and it took over 6 times for them to finally move us to another room..

  • Excellent
    Feb 2015
    10.0

    They made us feel really special

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Bel Air Collection Resort & Spa Cancun is a property located facing the Caribbean Sea; under a concept of rest and relaxation, ideally for couples, adults focused on honeymoon and romance. Those over 12 are welcome. This hotel It is located on the hotel zone of Cancun, close to restaurants, bars, shopping centers and the most famous clubs. 15 min from Cancun International Airport (CUN) and 30min from the downtown. It offers a total of 155 comfortable rooms, including private bathroom with shower, air conditioning, hair dryer, coffee maker, safe and direct dial telephone. Enjoy romantic sunsets from a room overlooking the Laguna Nichupte or the most beautiful sunrises in the Caribbean Sea. We have 19 romantic suite with sea view and double Jacuzzi, perfect for couples. Bel Air Cancun offers an outdoor pool, jacuzzi, spa that offers beachfront massage and gym. 3 bars and international, Mexican or Italian cuisine or a sushi bar. The hotel also offers free parking, wireless internet and a gift shop.

iHotelier/iStay

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

7.3 Good

Based on 1,500 reviews

9.1

Beach

9.0

Pool

4.0

Wellness Area

1.9

Amenities

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Concierge service
Gift shop
Laundry facilities
Laundry service
Spa
Outdoor pool
Bar/Lounge
Beauty salon
Hairdryer
Air-Conditioned
24 Hour Front Desk
Safe
Pets not allowed
Free parking
Storage available
Wedding services
Elevator

Photos

Bel Air Collection Resort & Spa Cancun - Cancun - Building All Photos (11)
Bel Air Collection Resort & Spa Cancun - Cancun - Attractions Attractions (1)
Bel Air Collection Resort & Spa Cancun - Cancun - Bedroom Bedroom (4)
Bel Air Collection Resort & Spa Cancun - Cancun - Building Building (2)
Bel Air Collection Resort & Spa Cancun - Cancun Hotel amenity (1)
Bel Air Collection Resort & Spa Cancun - Cancun - Building Building (2)
Bel Air Collection Resort & Spa Cancun - Cancun Hotel amenity (1)
Bel Air Collection Resort & Spa Cancun - Cancun - Restaurant Restaurant (3)
All Photos (11)
Restaurant (3)
Attractions (1)
Bedroom (4)
Building (2)
Hotel amenity (1)
All Photos (11)

Location

Most Popular Landmarks

  • Playa Delfines 1 mi
  • El Rey Ruins 1 mi
  • Maya Cancun Museum 1.8 mi
  • Wet'n Wild Cancún 2.6 mi
  • Kukulcan Plaza 4 mi
  • Playa Marlin 4.1 mi

Cancun Travel Guide

Learn about Cancun on KAYAK

Nearby hotels

9 Excellent (29 reviews)
 0.02 mi
8.2 Excellent (62 reviews)
 0.02 mi
6.8 Good (156 reviews)
 0.03 mi
See more nearby hotels

Forgot password?

Enter the email associated with your account in the field below and we'll email you a link to reset your password.

Cancel