Alexandria Hotels

The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!

Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory.

Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.

Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel.

On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.

Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants.

Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.

Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff.

The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.

Wonderful clean beautiful room. Would happily stay here again.

Was a good location for visiting Washington and the price was good.

price, ease to find and cleanness

plastic forks and knives, fruits quality

Staff was friendly and professional. Loved the location of the hotel.

Prices of the food in the restaurant was a bit expensive. I did not like i had to pay for parking.

Great rooms, bed and shower. After driving for 12 hours, decided to eat in the restaurant Trademark. Make sure to get the Beer Can Chicken and charred broccoli. It was AWESOME!

The room was clean, simple, and comfortable. The grounds of the hotel are pretty and well-kept.

First, the garage is under construction and has very limited parking -- despite the fact that most guests would need to find alternate parking, there were NO signs indicating where the back-up garage was. When I asked the hotel staff, both in-person and on the phone, I wasn't able to get a clear answer. I was even given the wrong address and drove around in circles. Second, the staff was bordering on rude, from the front desk reception to room service. The front desk was indifferent at best and confrotational. Room service was wholly unhelpful as we tried to get a few extra plates. The attitudes all-around were churly, stand-offish, and unhelpful. Lastly, this hotel is in the middile of nowhere -- no stores or restaurants anywhere close to walking distance. Considering parking is $24/day, and you can only enter and exit the back-up garage once without being charged again, you're stuck at the hotel and at the whims of their waaaay overpriced "gift shop" and restaurant.

Nice facilities, esp. the ballroom

The stay was ok, rooms were clean. Location near the metro station, so that was convenient. Stayed one night to watch the wizards play. Free breakfast at IHOP.

I don't think the servers at IHOP really like to serve "comfort inn" guests. As soon as our server found out that we are from comfort inn and wanted our free breakfast, smile was gone and she just turned into a b!$#h...You do get a $6 dollar credit if you want to order something from the menu...so order something from the menu, unless you like s#!^y service.

The staff was friendly.

Room needed to be updated. The room phone wasn't working: couldn't call the front desk, couldn't call for a wake up call.

Price was pretty good for DC during spring break. Close to subway.

Wireless was extremely slow and intermittent. They felt is was our computer but we had several...they could not all have issues. The room was moldy causing a lot of allergy issues.

This Best Western is very run down. There are cracks in the bathroom walls, mold or dirt in between tile. The room didn't smell clean, nor feel it. I would prefer hotels not spray room freshener (which they didn't), however it had a stale smell. The first room we were given was #119, whatever you do, don't take this room, it is next to the laundry room and the noise and banging from the machines is not tolerable- this room should be a storage unit- not fit for humans. ( it is also right under a staircase to the second floor- kids were running up and down alot. Second worst experience at a hotel/motel ever!

I had an issue with the parking garage when I initially checked in. The went above and beyond making sure the issue was corrected. What was problematic turned into great hospitality throughout our entire stay! We could not have asked for a better location to stay!

Very clean and efficient.

Everything was good.

It is motel-style, which is fine. The pool looked very clean, and although we did not have a chance to use it, it looked like many people were enjoying it. The rooms themselves are older, which should be expected - it is a VALUE price, not luxury! They were clean, and the bathroom was clean. Towels and linens were clean. The daily breakfast was well-stocked right up until closing at 9:30 and had a good variety of food to choose from - small frozen omelets to warm up in microwave, make-your-own waffles, cereals, toast, muffins, hot oatmeal prepared with choices of toppings. The staff was very friendly and accommodated our every request (extra towels, do not disturbs). The room had a microwave, mini fridge, and coffee maker which was a nice surprise. The last stop on the yellow line of the Metro (Huntington) is within walking distance, so we were able to leave our car at the hotel (free parking) and ride the Metro in and out of D.C. both days we were there.

Perhaps some reviewers did not like that this was motel-style, or that the rooms were older. This is not advertised as a luxury hotel, and guests are not paying for a luxury hotel. This place was an excellent value for the money, and we were very happy.

The bed seemed brand new, bath room was clean with fresh supplies. Sheets were clean, ample pillows and the room was pretty large.

When I first checked in there was a guard on duty and one night clerk. He was on the phone for 15 minutes making a reservation. A line stacked up while I waited to check in. My room was 3rd floor, and when I came in the lights wouldn't work. It was dark, long and I was creeped out. I got the lights on; and checked the room. There was a for between my room and one next door. It. WASN'T Locked!!!! I had to work for 5 minutes to get the dead bolt in that door to work! I was nervous half the night. Woke up with a red rash on my right hand and up my arm from the sheets. Also the desk lamp was broken, glued back together and someone broke a plug off in the light Jack. For the price, a good bed. But don't travel alone!

We stayed here for the first time and just one night. We were two couples, one mature and one young; reserved for a Studio but Reception Desk pleasantly upgraded us for a Suite at no extra charge. We were well pleased with cleanliness, space and comfortableness, quietness, view from windows of our room up in the seventh floor. Better yet, the availability of a kitchenette with all the appliances and utensils is a big plus. Sure helps save money preparing our own meals. Great quality, variety and flavor on the breakfast buffet --> excellent! First time we taste an enjoyable free breakfast in a Hotel. Thank you! We will definitely consider returning here on our travels to Connecticut.

Nothing negative at the time; we just stayed for one night.

Room was good for one person on a business trip.

I had problems with the parking. It was expensive for the bad service that was given to me. Also I was double charged for my room. I have booked many hotel rooms and that has never happened to me

It was a nice hotel, in a relatively good location. Not a far walk to the Smithsonians, White House, etc.

Parking is expensive and they tell you there's no charge for room service to be delivered, but there is.

room was clean and luxuriouss

A/C was loud and room temperature was hard to control.

Staff was very helpful and free shuttle to King St Metro station was great!

Location

Shower didn't drain, staff wasn't overly helpful, which I would expect from a 4 star rating.

Comfy bed, nice location close to King St. in Old Arlington. Friendly, competent staff.

The wifi cost money.

Excellent hotel, great atmosphere, within walking distance to shops, restaurants, attractions

Room was nice AC was cold on them hot days. Very close to DC Shuttle to Old town was big. friendly staff

Shuttle bus had no AC! Breakfast was ok, coffee was empty they said they take pride in knowing it was full all the time.

It was after dark and we were returning to hotel with our children. Called for shuttle to meet us at metro stop. Was told it would be there waiting. Called again upon arrival and was told that he picked someone else up and would come back for us. Called again after waiting 20 minutes and was told that it would be 15-20 more minutes (hotel is 5 minute drive from metro) and it was MY FAULT because I called while I was on train instead of calling from the station - except I did call from the station! Waited another 10 minutes before finally calling an UBER. Being left standing in the dark for nearly an hour at an end-of-line metro stop with children is completely unacceptable!!!!

Desk staff very helpful and friendly. Very clean hotel and descent breakfast.

Rooms need a little speicing up. Hotel needs better options for late nite snacking.

The staff was very helpful and location great

The parking garage was terrible , it was almost impossible to fit a mid size car into a parking spot. The water in the shower wasn't HOT , no matter when you showered .

very comfortable bed and room

Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.

I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit.

The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.

My husband and I used this hotel for our recent vacation to DC. It was in a nice area. They had a free shuttle bus to the airport which is where you catch the metro. All in all it was pretty convenient to the city. Also very close to the King Street area in Alexandria. We enjoyed getting to explore that area at night.

Nothing was included. You literally got the room and that was it. Parking for your car is $20 a day.

Room was perfect for what we needed

Had to pay for parking when it used to be free. Expensive

Price

I booked a non-smoking room and when I checked in was told all that was available was smoking so we gave it a shot. When we walked in the room we knew immediately there was no way we could stay the night in an ash tray. The rooms only get cleaned once a week so you can only imagine the build up over a week. I will never stay here again.

It was reasonably clean.

Kind of a sketchy neighborhood. The entire hotel had kind of a tired, worn out feeling to it. Overpriced.

The hotel is well equippped and well staffed. There are 2 shuttles an hour to the airport / metro or you can walk 20 minutes to a metro station. This made is a great base to visit Washington. Alexandria is a pleasant tow with lots of restaurants. Prices were much better and it was like living on the dge of the city so it was quite and relaxed but quite easy to reach all the sights of DC.

We really liked it all. Hotel is well maintianed but you can tell it is an older building.

Clean Hotel. Friendly Staff. The room and bed was very comfortable.

Paid Parking. No Continental Breakfast. No microwave in the room or hotel? Room 331 you had to enter a dark bedroom. The room was absent a central ceiling light in the center of the room above the bed. Turning on the wall light switch at the room entrance door only turns on the vanity light.

Arrived by train at 915AM on check in day, expecting to leave bags and check in later, what a pleasant surprise to find out a room was ready and we could move in. The staff were all friendly and helpful, the breakfast was a great start to our day, and was by no means meager pastries and fruit, but eggs, sausage, potatoes, waffles, French toast,, oatmeal, grits, and more! The nightly managers reception with drinks, and snacks was a great touch to the end of the day. The hotels location could not be more convenient for travel, Amtrak, and D.C. Metro stations mere steps away, in addition to the The King Street free Trolley. I saw many families enjoying the Hotels amenities as well. We did not park here but the price seemed comparable or less than other area hotels, the price for our Amtrak tickets was about what it would have cost to park, without fuel costs or a stressful drive from Norfolk. Nothing fell short of our expectations, and we will likely make this trip again.

This hotel does a wonderful free Breakfast with made to order food and a very efficient staff. The manager receptions at night are also done very well. Good location for access to Old Town Alexandria and the DC Metro.

The property charges $28 per night for parking in the facility underneath the hotel. There really is no other available parking for this hotel. The parking is dangerous and has overally small spaces in between large concrete pillars. Not only are you paying too much but the parking is impossible. Too many handicapped rooms. We were assigned one when we didn't want one at all. We also were not given the bed type on our reservation. Management didn't care. We were part of a party of 13 people staying at the hotel for an event.

The staff was very friendly and helpful. The room was a good size and was very comfortable. Very clean hotel overall, room and lobby. Great little cafe for all of your needs.

The only thing that I didn't like was the breakfast was not included in my hotel stay. It was a separate rate.

Booked the hotel the day of and tried to cancel within 4 minutes of booking through kayak. But they didn't let us cancel and we were stuck w that hotel.

Very nice amenities and the shower was great!

I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.

Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend.

Nothing.

I really enjoyed my stay at the Comfort Inn and Suites. My boyfriend and I stayed for a total of 5 nights and really enjoyed ourselves. One night staff member in particular (last name Usher) was extremely helpful. He handed us a few maps and pointed places to go, how to get there by driving or taking the metro. Our room was awesome. It was very convenient having the hotel located near the highway. The breakfast was good - a few more selections would've made it great. You cannot go wrong with the pricing. Overall, an awesome stay.

The guy at the front desk was nice. He helped out a lot. They also had a nice hot breakfast with as a parent is something I always look for when booking. The price was good and they had queen beds which is something else I value in a hotel.

The only complaint I have is the shower was very slippery as well as the bathroom floor. This was the most slippery shower I have ever seen! I was afraid my kids would slip.

Location. Across the street from an event I was attending

Lobby restrooms filthy

I like the fact it was right next to the Gaylord

No refrigerator, numerous guests were complaining. No cups only coffee. Bathroom was not stocked. The walk from the garage to the hotel is less than pleasant. The garage is a public garage. Minimal parking, one elevator. Trying to move luggage from elevator across a street with numerous other people parking and riding elevator. Very small loading area in front of hotel. Not what I am use to when it comes to Hampton Inn.

Staff and free snacks were great.

Nothing

The location 24 hr coffee station clean rooms

Small room configured & supplied for the single business traveler. One bath towel 4 the family.