Services and conveniences
Things to do
Basics
Family friendly
General
Bathroom
Pool and spa
Dining
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Accessibility and suitability
Outdoor
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Media and entertainment
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the Family Selection at Grand Palladium Costa Mujeres Resort & Spa?
The Family Selection at Grand Palladium Costa Mujeres Resort & Spa offers access to all three parts of the resort, a variety of activities for all ages, and a beautiful, well-maintained environment.
How is the food quality at the resort?
The food at the resort is generally decent, with special points for the Italian and Japanese restaurants. However, some guests found the Thai and Indian restaurants to be substandard, with cold or tasteless food.
What can guests expect from the room service and accommodations?
The accommodations at the Family Selection include comfortable rooms with stylish decor, Nespresso machines refilled daily, and complementary merchandise for kids. Room service is highly rated for its quality and efficiency.
What are the main concerns about the resort's offerings?
Some guests expressed concerns about the quality and taste of the food, particularly at the Xtra Time Sports Bar. Additionally, there were issues with the functionality of the 'Black and White' section for kids/teens and inconsistent transportation around the resort.
How is the customer service at the resort?
The staff at the resort are described as super helpful, kind, and friendly. However, some guests experienced issues with butlers getting requests wrong and unusual communication methods, such as being added to multiple WhatsApp groups.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for the Family Selection
Guests recommend choosing the Family Selection for access to all three parts of the resort, including additional amenities and services for families.
Consider Room Location
Some guests suggest requesting a room closer to the main facilities to minimize walking distances, as the resort can be expansive.
Book Early Dinners
To avoid potential delays or limited options, consider dining at the buffet restaurants earlier in the evening, as some guests noted a decrease in food availability later in the day.
Explore the Nearby Activities
Take advantage of the variety of activities offered, including the Rafael Nadal academy for tennis enthusiasts and the eco-tourism opportunities, as highlighted by guests.
Be Mindful of Food Options
While the resort offers numerous dining choices, some guests found specific restaurants to be substandard, recommending Italian and Japanese options over others.
Utilize the Concierge Services
Guests had positive experiences with the concierge staff, particularly mentioning individuals by name, such as Jennifer and Josue, for their helpfulness and service.
Consider Transportation
If mobility is a concern, be aware that transportation within the resort may become less frequent later in the day, prompting potential longer wait times or increased walking distances.
Plan for Check-In
Some guests encountered issues during check-in, so it may be beneficial to confirm room details and any additional charges in advance to avoid unexpected stress upon arrival.
Enjoy the Family-Friendly Facilities
Families with children can take advantage of the various amenities tailored for kids, such as the kids' club, child pool, and indoor play area, as highlighted by guests.
Take Advantage of On-Site COVID Testing
The hotel conveniently offers COVID testing on-site, providing a convenient option for travelers returning to the US, as noted by guests.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | October |
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High season | March |
Average price (weeknight) | $522 |
Average price (weekend night) | $711 |
Family Selection at Grand Palladium Costa Mujeres Resort & Spa is located at Vialidad Paseo Mujeres, Manzana 1, 7.5 miles from the center of Cancún. Iglesia cristo rey is the closest landmark to Family Selection at Grand Palladium Costa Mujeres Resort & Spa.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Family Selection at Grand Palladium Costa Mujeres Resort & Spa.
Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa offers free Wi-Fi.
Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa offers free parking.
Family Selection at Grand Palladium Costa Mujeres Resort & Spa is 16.2 miles from Cancun. Family Selection at Grand Palladium Costa Mujeres Resort & Spa is 52.2 miles from Cozumel.
Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa has a pool onsite.
KAYAK scours the web for all room deals available at Family Selection at Grand Palladium Costa Mujeres Resort & Spa in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Family Selection at Grand Palladium Costa Mujeres Resort & Spa and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Family Selection at Grand Palladium Costa Mujeres Resort & Spa.
Value for money | 8.0 |
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Distance to city center | 7.5 mi |
Nearest Airport | Cancun |
Distance to airport | 16.1 mi |