Would you like to save as your currency permanently or for this visit only?
Plane was delayed by 7 hours. I get a phone call from the hotel offering a refund for my first night. They didn't have to call, but they did. No other service (car rental, etc) that I had reservations wouldn't give me a refund, let alone call to ask if I wanted one. Front desk folks were nice gentlemen. They respected all my requests and were cheerful to be around.
Breakfast and Pet friendly Service and price.
The location was great,picked originally was planning to bring a pet turned out to be a great place to stay No exercise room
It was clean, clean & most of all clean! Close to tram pickup. Housekeeper showed up at 8:30am!! We miss you seed it every day we were there. Check out is 11, why is housekeeping coming so early when we're sleeping?!
The complimentary breakfast provided was very nice, even had fresh fruit! The location was a bit out of the way. We like to walk everywhere so it was a bit of a walk to get to the "old town" section of St. Augustine, maybe a two mile walk?? If you don't like walking a taxi ride is inexpensive, about $8.00 one way from the hotel to the "old town", we chose this mode of transportation at night.
The staff was outstanding & very helpful the rooms were very clean & comfortable
Clean rooms and a good breakfast. I would definitely stay again Walls were thin so it was very loud inside the rooms. Heard neighbors and people walking outside room throughout the night
The staff were friendly . Good breakfast , good pool noisy aircondition
Great, friendly & helpful staff...liked the touch of a server for the breakfast!
The pool was beautiful, clean and well maintained. The breakfast included things like chocolate chip pancakes and cheese grits. The staff at the front desk was friendly and pleasant. We really enjoyed our stay here!
Rooms were very modern and clean. Staff was very friendly. Pool area is beautiful.
Clean rooms, hardwood floors, really good price for the clean updated rooms, fantastic included breakfast (not just your average cereal and toast... We had sausage, pancakes, eggs, home fries, cheese grits, etc.) No elevators, ice machines were far away (downstairs, around the corner and behind the building), shower only
Everything about Jaybird's Inn was great. Great room, great staff, great restaurant, great food, and great prices. I will start there again next time I'm in St. Augustine. Loved everything.
We weren't sure about Jaybirds when we pulled up. I had booked the room based on reviews and was surprised to find an old school motel. Boy, were our expectations exceeded!!! Helpful desk manager, nice clean room with local art photography on the walls and one of the best diners I've ever eaten at is attached! The bartender is very knowledgeable about the area. We continues our road trip up into the Carolinas and stayed at a variety of places, but jaybirds was my family's favorite!
We stayed for 4 nights for a much needed restful vacation, Jaybirds Inn was perfect, very clean, beds and bedding very comfortable and the location great as well as helpful staff. Would recommend it and actually planning another trip back before the end of the year Would have liked some healthier choices for breakfast.
It was clean. Some of the staff are not as nice
Breakfast at the resturant was excellent.
The layout of the room is exactly like every other motel. But this is the only similarity the Jay Bird has with others. The entire motel has been renovated and it feels like it has been recent but I think they simply do a fantastic job at maintaining what they've done. The room was nicely tiled throughout with what looks like upscale tile and the decor or the wall which the beds sits at, helps make the room look very upscale. Just like something you'd find in New York or California. The bathroom is just as nicely renovated. A walk in shower the size of a tub with a "rain shower" type shower head placed nice and high for tall guests. I'm surprised they don't charge more than they do for these rooms. We would definitely stay here again and would recommend this motel to anyone! The younger staff referring to me and other guests as "Buddy", instead of "Sir". I thought this as very unprofessional and not fitting to the standard the rest of the motel.
Friendly staff, especially Shirley. Priced right, good location, would definitely stay there again.
The room was huge and recently remodeled. The staff was friendly and the room was clean. Great hotel!
I read many reviews before deciding on the Jaybird Inn. We were pleasantly surprised. The remodeled rooms were clean and comfortable, the beds were very comfortable and the staff was helpful. Not really a walk to downtown
Everything was good, nice place Poor breakfast
not much the rooms were dirty, setup poorly,
We traveled with a one year old... the staff were extremely helpful. The room was newly remodeled and nicely I might add. The a//c great, the location for our purpose was good, the restaurant next door was also a plus...breakfast super....warning if you order the pancakes....you will need a doggie bag. Parking a little tight. Pool is adequate but small.Overall good.
All staff we encountered were very welcoming and helpful, especially Meredith and Holly at the Front Desk, Ron at Valet Parking and our cleaning person.
This is the 3rd time I have stayed at the Casa Monica. It is a great property in an excellent location. The hotel is getting a bit on the rundown side. Our sink faucet sprayed water all over the counter which was a little messy. But the charm and ambiance will make Casa Monica a hotel choice in the future. The hotel bar is very good and well staffed. The food there is great after a long day walking. The rooms are charming and the beds are very comfortable. We were on the 4th floor and the high ceiling and western view over the pool deck was very nice. Staff is first rate and the cleanliness is too notch. I know there are some renovations underway and I think some of the older features are being brought current. Just not a 5 star this time.
Rooms were beautiful and clean.
Pluming was a little bad . Slow draing tub . Low water pressure
Very little. Breakfast, Costly Valet Parking, very small room for $430 / per night, amenities in room similar to Motel 8 hotels. Definitely not a Hilton Hotel model I would be proud of.
The Hilton Bayfront is an amazing hotel. The staff was awesome and our room was comfortable and clean. I would recommend it to everyone I know. It's location is absolutely perfect in the heart of the historic district. walking distance to almost everything.
The $24 parking + tip was an experience. Never stayed in a handicapped room before since I'm not handicapped. The $15 free continental breakfast + tip was superb.
It was located close to everything we wanted to see. We did not need to use our car. Restaurants, shopping, siteseeing
very good location foe seeing the sights. The price was reasonable. Could not get to our room because of construction in the hall and rooms on both sides of our room. Power tools and lumber laying across the hall. Dust and dirt everywhere. We asked the woman at the desk when checking in to move us to a different part of the hotel. She said that she would be "happy to cancel our reservation and we could go somewhere else" I asked to speak to a manager and was told that was not possible, the head housekeeper did come out to say that the construction on the room next to us would end at 4PM that day, It did not. Reception, dinning room and bar was closed for renovations. A nearby room was turned into the breakfast room and a temporary reception area was placed in the back, and a portable bar was set up in the evening serving beer and wine. What kind of wine, we asked the server; Red and White. This type of customers service may just keep me from going to a Hilton in the future. Management just didn't care.
Room and great location Poor breakfast
The hotel is perfectly located in St. augustine right on the seafront. It is right in the middle of the old St. Augustine, so everything can be easily accessed by walking (5 min max). The rooms are clean and nice. WiFi fast and free. There are no views except for seaviews. St Augustine is a very beautiful city and sea view is not the best thing to see outside of a window here.
The Palmbreeze room was clean and very comfortable. Nice decor. Friendly staff, easy check in and check out. Breakfast gave both of us a horrible stomach ache. We're normally not sensitive to any type of food nor do we have any food allergies.
The bed was extremely comfortable. The staff were attentive, and without being reminded remembered after our first morning that one of our party did not eat meat (and prepared subsequent breakfasts without meat).
Lovely place, quaint, breakfast room very nice with delicious food and 40's music, Chelsea and Katie are wonderful. We'd stay again. Also sweet cat lives there. My guy is a big guy. Shower a little tight for him. Shower soap too small. No box of tissues. Didn't get in the way of our enjoying the place.
The staff were accommodating, and we were treated to a complimentary dessert and sparkling wine as a treat for the last day of our honeymoon. The room was nearly perfect excepting a broken.smoke detector. The fitness facility was amazing. The resort clientele appeared below the standards to which the hotel aspires. In addition, the check-in process was slow. The contemporary or "virtual" terminals were not sufficient. Finally, the resort would benefit from a few more onsite amenities such as a second restaurant or bar area and indoor pool. As a member of the Marriott family, excellent models abound.
Bartender was very friendly, Check in was very courteous and helpful.
Hot tub was not hot at all! For the price of the room, Wifi should be included, no reason to pay $14.95 per day when wifi is free in lobby. Was told there was a sauna, NO such luck, Room was used for storage.
Will stay there again assuming time permits.
For golf fans, this is a great location. The hotel was beautiful and close to the Hall of fame and great courses. The restaurants were pricey.
good service, excellent accommodations, fantastic golf courses
Loved everything about this hotel. For the price, this hotel was off .the charts, No complaints whatsoever
The hotel itself is amazing and the location is fine. You have to pay for internet and certain amneties
Beautiful place. Clean rooms. booked the hotel but we're placed in the villas. Down the street and away from hotel conveniences such as restaurants and bar. . Booking said 12:00 check out villas had a 10:00 am check out. Pull out bed instead of two doubles.
How fresh and clean the room was and smelled. The Jacuzzi tub was amazing and the double shower head a dream!!! The room had an amazing view of the water and adorable gazebo. It had a cute garden and lots of places to cuddle up or relax. The late chick in at 3 and the early check out at 11, I just wanted to stay forever.
quaint hotel in the heart of everything we wanted to do... parking for hotel guest was over a block away... good thing it was not raining when we were there...
Open air shopping area was fun. location was perfect near bars, shops, water and the fort. Staying above the chocolate shop was too tempting. Also sugar hyped children ran up and down the steps. Fortunately they crashed early.
This guest did not leave comments about this hotel.
It is located in a perfect spot with walking access to shopping, the fort, and Ripley's. We loved our stay and will definitely stay here again when we return.
Charming staff,Great location,and just an overall enjoyable experience. no
The room overlooked the old town shopping area and had great porches and rocking chairs. The staff was very friendly and came right out to unload the car and give us the parking pass for the garage. Our bags were immediately taken to the room.
Very friendly and accommodating staff. Great location within walking distance of nearly everything. Rooms older. Very clean but very limited. Breakfast minimal more like a snack.
The location to what we wanted to do. Room could have been bigger for the price paid.
Very friendly and helpful staff Noise from nearby tour buses
It was right in the beginning of the town village. Close to everything an it was cozy. Nope
This hotel's staff have been extremely friendly, beyond helpful, they offer free continental breakfast, free wi-fi, discounted parking, elevator usage, and the room has that romantic feel. Not a thing.
Clean modern room with large comfortable bed. We did not like the. Tourist Disney quality of the town and HATED that the hotel had no parking and was scared taking out bags out on such a busy intersection. We would not stay there again.
Comfortable Room Fantastic Location Accommodating Hosts Decent Breakfast Breakfast was not to the standard I would have expected for the price. The room lacked space to store travel bags so they were in the way. Staff was not available for help at 9:00p even when I left a message on their reservation phone number.
The inn was in a perfect location and perfectly kept. But the best of the stay was the perfect hosts who provided the perfect amount of engagement and assistance. Will go back many times in the future for sure. It was all just PERFECT.
Very friendly and helpful front desk staff. Clean comfortable room in a great location.
Went to St Augustine for a wedding with my wife and our 21 year old son. From the moment we arrived we were welcome with a friendly smile and later in the evening we stopped at the beautiful bar for a nightcap and met a friendly, professional and knowledgeable Bartender. The accommodations and food were fantastic. Will definitely comeback
Educational Rained out all weekend
I didn't like that I was sent to the wrong room and then given a new room and when I arrived at the second room the keys didn't work. I had to go back and forth to the counter 3 times and had multiple long lines to wait for. I also didn't liked hat because of the 45-60 minute trying to figure out my room I was delayed from our Valentine's Day dinner. Was very embarrassed on what should have been a romantic evening. Thanks.
It's a great place, very clean, easy proximity to everything even downtown given the size of St. Augustine, that's not even a ten minute cab ride with traffic. Hotel is quiet, not very updated but it's not that kind of town. Free coffee around the clock and always someone on staff to help. Overall about a 4.5/5. Just needs to update a few immenities - gym is pretty sad, could really take advantage of the 4th floor balcony with like a happy hour or something
My girlfriend and I had a great weekend here. The hotel is beautiful, and the room is spacious. The jacuzzi tub in the room was the selling point for us, though. Comfortable and spacious. The only thing I didn't like was the use of harsh, daylight/cool white light bulbs throughout the room, rather than the more comfortable tungsten/warm white I would expect from an otherwise couples-oriented vibe.
Staff was friendly. There was an actual hot tub in the room. Bed was comfy. Shower was huge. Everything worked out. Had to pay for breakfast.
The staff was very helpful and location is short trip to down town St Augustine . Would stay there again if rates are still good...
The staff is super friendly and accommodating. Room is always clean. Not too fond of the restaurant that's there. We eat pretty healthy and they didn't have many healthy options. Also, we wish there was room service for the nights we spent inside.
Maureen at the front desk was super friendly! Lots of good advice on what to do in the area. Close proximity to the beach Breakfast was delicious Large pool area 5 minutes from downtown St. Augustine On par with pricing with other hotels in the St. Augustine area, not exactly a deal No smoking, possibility of a $200 smoking fee charged to your account
This was a spur of the moment trip and I LOVED the hotel! Staff was wonderful and very helpful. It was just a short walk to the beach! I only spent one night but would definitely go back again! Saint Augustine is one of my favorite places in the world. I recommend this place!
We had our wedding reception at Old City House Inn. Juan and his crew were absolutely amazing and exceeded every expectation that we had. The Inn is a beautiful little place with an intimate and luxurious feel. The food is consistently incredible! Every item offered was delicious, perfect temperature, and fresh! Literally everybody who attended made comments that it was by far the "best" food they have had at a wedding. No complaints whatsoever! We are very thankful to Juan and the rest of the staff at Old City House for making our special day so amazing!
I don't like saying everything was great but this is one if those rare places where in felt welcomed and all was just great!
Very beautiful! The staff were nice and very helpful. The food was delicious! The only problem I encountered was that the pillows were too hard for me to be comfortable. We got there too late to ask the staff for other pillows- I'm sure there would have been another option available if we were there early enough to ask!
The home feeling, service, and privacy
Most friendly personnel Choices for dinning
The location and services (coffee bar, light food) were excellent. The staff was courteous and very eager to please. The pool area and workout room were well maintained. One block walk to a beautiful beach and walking distance to restaurants. Would definitely stay there again. Housekeeping staff needs to vacuum better
The pool was nice and so was the room. Nice big bathroom . The hotel is in a pretty good spot. Most attractions are within a short drive and there are a quite a few restaurants within walking distance The bathroom was dirty even after I asked housekeeping to clean it. The floors were badly in need of vacuuming