Pros (+) The location,janitor and cook was good.
Cons (-) The receptionist.
3 stars
Hotel Hacienda Cancun
Av. Sunyaxchen Lote 39 y 40, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 884 3999Photos of Hotel Hacienda Cancun
Overview
Hotel with a 24-hour front desk, a quick walk to Las Palapas Park An outdoor pool, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a garden, and a vending machine are onsite. Hotel Hacienda Cancun offers 38 air-conditioned accommodations with complimentary toiletries and ceiling fans. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool.
Amenities at Hotel Hacienda Cancun
- Outdoor pool
- Free Wi-Fi
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
- Meeting/Banquet facilities
- Internet
- Parking
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Shampoo
- Trash cans
Services and conveniences
- Wake-up service
- Express check-out
- Concierge service
- Meeting/Banquet facilities
- Tour desk
- 24hr front desk
Bathroom
- Toilet
- Toilet paper
- Public bath
- Shower
- Private bathroom
General
- Soundproof rooms
- Family rooms
- Tile/marble floor
- Storage available
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- TV
Parking and transportation
- Parking
- Airport shuttle
Accessibility and suitability
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Garden
Pool
- Pool towels
- Outdoor pool
Bedroom
- Wardrobe or closet
Dining
- Vending machine (drinks)
Health and safety
- Daily housekeeping
Reviews of Hotel Hacienda Cancun
7.5
Good
2367 verified ratings
Wonderful
569
Very good
384
Good
482
Okay
261
Fair
294
Mediocre
142
Poor
235
Summary of reviews
Guests say
Guests appreciated the good location and value for price, with many mentioning the convenience of nearby restaurants and attractions. However, several reviews highlighted significant cleanliness issues, including unpleasant odors and dirty facilities. Service was also a concern for some guests, particularly with the reception staff. Overall, while the hotel offers decent value, improvements in cleanliness and service are needed.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
7.5 out of 10
53 reviews
7.2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a convenient location near the ADO bus terminal, friendly and helpful staff, and a pool for guests to enjoy.
Is there parking available at the hotel?
Yes, the hotel offers free parking as well as street parking for guests' convenience.
How is the food quality at the hotel?
The hotel does not offer breakfast, but there are many restaurants and shops nearby for guests to explore and enjoy local cuisine.
What can guests expect in terms of cleanliness?
While some guests have mentioned concerns about the cleanliness and condition of the rooms, the hotel provides daily housekeeping and takes measures to ensure guest accommodation is disinfected between stays.
When is the best time to visit the hotel?
The low season is in August, and the high season is in January. Guests may want to consider these times for their visit based on their preferences and travel plans.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported that the rooms did not match the advertised pictures and had a musty odor, moldy smell, and were not well-maintained. It might be beneficial to inquire about the specific room and its condition before booking.
Be Mindful of Noise Levels
Several guests mentioned noise issues, such as loud guests in the lobby, noise from the street, and disruptive behavior in common areas. Light sleepers may want to consider this feedback when choosing a room.
Check for Hot Water Availability
A recurring issue was the lack of hot water in the rooms, which caused inconvenience for guests. It's advisable to confirm the availability of hot water, especially for those who prioritize this amenity.
Verify Wi-Fi Coverage
While the hotel offers free Wi-Fi, it was only available in public areas according to some guests. Those reliant on consistent in-room Wi-Fi may want to verify the coverage before booking.
Assess Cleanliness and Maintenance
Some guests expressed concerns about cleanliness, including dirty rooms, moldy odors, and unclean bathrooms. Potential guests may want to consider recent reviews to gauge the current state of cleanliness and maintenance.
Be Aware of Pool Conditions
The pool area did not meet the expectations of some guests, with reports of no lounge chairs and cleanliness issues. Guests with a strong interest in the pool should be mindful of this feedback.
Consider Safety and Comfort
Several guests expressed discomfort due to the presence of a specific demographic group dominating the common areas. Female travelers, in particular, may want to consider this aspect for their comfort and safety.
Inquire About Specific Amenities
Some guests were disappointed by the absence of certain amenities, such as breakfast and in-room Wi-Fi, despite expectations. It's advisable to confirm the availability of specific amenities before arrival.
Plan for Transportation
The hotel's proximity to the ADO bus station was highlighted as a convenience by many guests. Travelers relying on public transportation may find this location advantageous.
Manage Expectations for Budget Accommodation
While the hotel offers budget-friendly options and a convenient location, guests noted that the rooms were basic and the hotel required updates. It's important to set realistic expectations for the accommodation.
Location
Av. Sunyaxchen Lote 39 y 40, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche0.5 mi
- Estadio de Beisbol Beto Avila0.8 mi
- Estadio Olímpico Andrés Quintana Roo1 mi
- Puerto Cancun1.4 mi
- Puerto Juarez2 mi
- Gran Puerto2.1 mi
- La Gran Plaza2.2 mi
- Poliforum Benito Juarez4.2 mi
- Cancun Golf Club at Pok Ta Pok4.8 mi
- La Isla Shopping Mall5.6 mi
- Cancun Convention Center5.6 mi
- Hard Rock Cafe Cancun5.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Hacienda Cancun
Low season | November |
|---|---|
High season | July |
Average price (weeknight) | $43 |
Average price (weekend night) | $39 |
When to book a room at Hotel Hacienda Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Hacienda Cancun
FAQs when booking at Hotel Hacienda Cancun
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See most recommended stays in CancúnGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Cancun |
Distance to airport | 9.2 mi |
Everything you need to know for your stay in Cancún
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