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Best Western Plus New House Country Hotel
Best Room

Thornhill, Caerphilly, CF83 1LY, United Kingdom
+44 292 052 0280

$88+

Overall guest ratings

8.7/10 Excellent
Based on 246 reviews

Review highlights

  • 8.5
  • 8.5
  • 6.0
  • 5.1

Nearby

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    About

    With a stay at Best Western Plus New House Country Hotel, you'll be centrally located in Cardiff, convenient to Parc Cefn Onn and Castell Coch. This 4-star hotel is within close proximity of Caerphilly Castle and Whitchurch Hospital.

    Rooms

    Stay in one of 37 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.

    Amenities

    Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access and wedding services.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Free parking
    • Storage available
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Cribs available
    • Laundry facilities
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.7 Excellent
    Based on 246 reviews
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      7.0 "70% said the reception staff was great."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.5 "Location is great."
    • 7.7 "High comfort."
      9.6 "96% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 7.5 "Nice rooms."
      9.6 "96% thought the view was good."
      9.6 "96% thought rooms were spacious."
      10.0 "100% liked the big bathroom."
    • 6.3 "Vibe was decent."
    • 6.0 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.1 "Average value."
    • 5.0 "Breakfast is mediocre."
    • 5.0 "Bar is ok."
    • 4.3 "Internet is poor."
      2.0 "80% said the wifi quality was bad."
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    Overall Rating

    8.7 Excellent
    Based on 201 reviews
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.4 "Location is great."
    • 7.7 "High comfort."
      9.7 "97% thought rooms were spacious."
    • 7.2 "Nice rooms."
      9.7 "97% thought the view was good."
      9.7 "97% thought rooms were spacious."
    • 6.7 "Food is average."
      5.5 "Only 55% were satisfied with the menu."
    • 6.1 "Vibe was decent."
    • 5.9 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 4.8 "Value below average."
      0.0 "The price was too high for 100%."
    • 4.7 "Breakfast is below average."
    • 4.4 "Not very clean."
      4.0 "60% said rooms were dirty."
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    Overall Rating

    8.6 Excellent
    Based on 9 reviews
    • 8.1 "Great service."
    • 7.5 "Nice rooms."
    • 7.0 "Tasty food."

    Overall Rating

    8.4 Excellent
    Based on 34 reviews
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 7.7 "High comfort."
    • 7.6 "Nice rooms."
      9.6 "96% thought the view was good."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    data provided by TrustYou

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