Niagara Falls Hotels

Nothing.

We were told this was the Quality hotel near the Falls but it wasn't. We could not get a refund after we found out. The room was dusty as if no one had stayed there in awhile. The bathtub had mold. There was not much water pressure. When I told the front desk the lady had just said 'oh, hope you have a better time next time'. Very rude. Would not recommend to anyone. Would of rather saved money staying at Super 8 motel or sleeping in the car.

It was dirty all around (I had to wipe the entire room down before we unpacked anything because it was covered in dust and grime), no elevators, full size beds that were on metal frames, dirty shower with terrible water pressure, poor service. We requested extra pillows because there was only 2 on each bed, they only gave us 1 and refused anymore. They refused to give us an extra suitcase stand (with 4 people in a room there is more than 1 suitcase) the front desk man was rude to my daughter and said "only one per room" like she was going to steal it! They would not allow my kids to wrap up in the pool towels to walk up to the room, they had to run upstairs, soaking wet and freezing in just their bathing suits.

Friendly reception workers Bathroom was nice Comfortable bed

Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing

Coffee in the lobby was awesome!

Close proximity to everything

Needs to be up graded

Very close to Niagara falls & other main attractions. Free parking so no need to worry on valet charges. Niagara Trolley is nearby hotel to visit all the attractions. Nice breakfast included. Value for money with comfortable stay for family.

Breakfast time can be extended to little more.

Location

Service was terrible. First, they only had one treadmill in their small under equipped fitness center and that sole treadmill was OUT OF ORDER. Also, room service did not clean our room, although I talked to them and the front desk 3 times to do so without any luck

The lobby was good, the staff was friendly.

The night we arrived there the fire alarms alarmed went off early hours, it was very disruptive and no staff came to state it was a false alarm you had to go to the lobby. Although they made up for breakfast at the restaurant. The pool was not very clean needed cleaning.

Room was big and very clean

Breakfast could have been better

The staff was excellent. Everyone was so friendly and helpful. Rooms were spacious, clean and well kept. Our every request was attended to immediately.

Convenience to the Falls. Staff was accommodating.

Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.

Everything was nice for the price

Beds were acceptable. This room had 2 comfortable queen size beds, pillows with various firmness and clean, soft linens. Although the hotel is clearly under renovations the changes are being done at convenient hours and with little disturbance to the guests. Of corse that's based on the one Thursday night to Friday afternoon I spent there.

A dated hotel for sure; the carpet and wall paper prove that. Gray on gray is a depressing color combination and is only made worse by poor lighting in the hallways and rooms. The room came with basically just the beds, no fridge in the room, a single bar of soap and no breakfast in the morning. I have come accustomed to even mediocre hotels offering a simple continental, but no luck here. None of those were advertised so to be fair I got what I asked for. Water pressure was awful. My 7th floor room barely had enough water pressure to engage the shower head. I'm glad this was the end of my business trip and I had the extra time to shower with such bad water pressure.

Its proximity to the state park and all the restaurant. Also the person checking us in was very sweet. She ended up upgrading us for free from a single king bed room to a 2 queen bed room with the canadian skyline view, at no extra cost.

For the price we paid, i was hoping free breakfast should have been included, but it wasn't.

The staff was very friendly

Too start we got locked out of our room and the guy had to come and change the door lock and moved us to another room which had a very small tub, the lights didn't work, and the tv didn't work. I ended up fixing the lights by myself by fiddling inside the outlet (which I shouldn't have had to do.) The breakfast was more like getting trampled on for the last muffin or little splash of what was left of the milk for the cereal. The heated indoor pool was not very heated nor was it anything like the pictures, very small, more than 3 kids in the pool and it was unbearable. Housekeeping cleaned our room, by that I mean they went through my wife's things and made the bed. It recommended a balcony room on the advertisement....They're are no balconies..not even porches other than over the pool full of screaming kids. I was NOT very impressed with this visit at all, honestly gave me a erie feeling about going back to a best western again.

-strange smell in the hall -room to small -poor breakfast, especially too much plastic

hotel staff was very friendly and helpful

Hotel Was being renovayed during our stay

Beds were comfy. Hot breakfast a nice bonus. Very close to shopping!-

Very attractive hotel. Well kept courtyard and pool. Comfortable and clean room. Breakfast was excellent.

I cant think of any negatives we experienced. Much better than other hotels in this star rating.

Hospitality; Lila and her husband genuinely provided customer service that matters. They kept a parking spot for us. Gave us the tissue box when we requested only 1. Offered tea when cold. Offered to throw out our larger shopping boxes. It was simple but clean and accomodating.

Breakfast. I recommend steaming hot coffee / tea and or bagels / crossiants - inexpensive. I wouldn't mind paying a few dollars more in the comfort of my room than going out...especially when it's super cold.

Staff was very friendly and the room was quite comfortable. Bathroom was very nice and recent.

I loved that we were able to bring our pet conure. The hotel was incredible nice and we loved how close the hotel was to everything!

No, we loved everything!

There was nothing to like of the hotel while I arrived I got a dirty room the beds weren't done it was pretty bad I asked for a different room and the restroom was clogged didn't work.

The staff was friendly and gave suggestions of places to eat and things to do. Hotel was walking distance to the Falls about a block or so.

The hotel was just run down and needs some updating. It was way to expensive for the night and the condition of the room, but didn't have many other choices. Hotel was hard to find there wasn't a sign on the hotel I drove by it twice which was very frustrating.

We liked that the hotel had activities within itself: pool, arcade etc. Liked that it was on the river and had a walking area near it. Staff were friendly.

Not much honestly. However, it just an average hotel. Tolls on the way to the falls. Approx. 15 min drive or so.

The location was good for the event we were attending. The river view was nice.

Overpriced for an old worn hotel. Shower head wasn't attached to the wall so when you tried to adjust its aim the whole pipe would move. The bathroom vent did not function and in fact the vent cover was falling off of the wall. There were dead fruit flies stuck to the shower walls. I couldn't tell if there was mold on the bathroom ceiling or if it was a bad paint job over the popcorn ceiling.

The room's are really clean.

The housekeeping staff are really rude.They talk laudly and knocked when somebody getting it on.They push there towels push cart really laud.Walks in the room while you still in there.Puts there damn blanket on top of your thing's.Doesn't say there sorry.Doesn't give anybodys privacy.Staring when you step outside the room.Walks back and fourt while your in front of the hotel.Really rude.

Nothing

This is a very old motel. Fairly clean. Grey old towels. It is a dump. When we left at 3 AM for our flight there was not one light on the exterior!

Super staff, clean Motel.

Oooold

Rebuild a new hotel. Instead to repair or renovate.

Clean and spacious room

The bed was a bit too firm. The skim milk served at breakfast was sour.

Room is big

Not clean, smelly Wifi is not working

Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself!

The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.

The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great!

This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.

Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.

Great location

Aging infrastructure

Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!!

Would have been great if there was a jacuzzi tub in rooms!

The room was what we had hoped for. It was nice, clean/fresh bedding, comfortable, and conveniently located in the aarea we were visiting in.

The bathroom could've been cleaner.

Great location and facility.

Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.

Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament).

Not a fan of the smoke, but they do a good job of venting it.

The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.

I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!

Loved the old charm of the hotel and decor. Staff was super friendly and helpful. Room was fairly clean and bed was comfortable. Location was great. Very charming little town with great restaurants. Hotel had view of Niagra river and only 10 minutes from the falls. Continental Breakfast was included and was average.

The negative I would have to say is the area rug in the room was heavily stained. Could have easily been replaced. I dropped granola crumbs under the desk and it stayed there the three days we were there. The shower didn't drain real well so there was water pooling at the bottom of the shower while in it.

The location of the hotel is wonderful. It was close to restaurants and a lovely quaint town of Lewiston.

The room was on a noisy floor and the room above us was also noisy.

Proximity to the falls

Room with stinking Odor,Stained Bedsheets,Office Chair, Cluttered Cables,Non working Remote,Unsyncronized Clock, Stained Towels,Uncleaned Toilet,bugs in toilet,Noise from AC downstairs to keep you awake,Receptionist addresses as'Dude', drapes falliing off

Room smell , AC annoying voice

Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby

The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada

Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious.

Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.

This is a fine place to stay for a night or two. The very basic breakfast that is included is a quick way too get started. The location is great though: easy access to the highway and plenty of restaurants.

It's obvious the people are trying to improve the place, so maybe in a year or so it'll be a great little motel. For now though you can see the wear in the place under the fresh paint.

* Cost

* Non availability of drinking water in the room

Good but not great location. Good but not great rooms. Excellent staff.

Gentleman at check in and check out was very helpful and friendly.

No closet or coat rack in room. Toilet is very low to the floor

nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge...

only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..

Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls.

Dining area for breakfast was very small for the number of guests.