Niagara Falls Hotels

Convenience

At 4pm our room was not ready .we had to wait till 5pm

The room design.

Carpets in the Hallways were worn, and colors clashed.

Suite is large.

They have false advertising. Website shows pictures of views that are nothing like what I got. When making reservations I asked for the 20th floor or higher. The agent did not tell me that those were not available. I got 10th floor and that view was NOTHING like what their website shows as a 10th floor view. I was SO angry. If I had known that they didn't have anything available above 20th, I would have booked elsewhere.

The beds were soo comfortable!

Where were the recycling containers? We felt horrible having to throw away our glass bottles in the Starbucks / lobby area.

I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!

The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.

They owners were adorable. They made every effort to make us feel welcome!

Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.

Awesome

Nothing

I liked everything about this hotel, from the friendly staff to the wonderful sleep.

There was nothing we didn't like!!!!

Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view!

First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.

Location and staff were great.

Building was rundown and dirty. Doors would not close inside and outside doors would not lock. They gave us another room and it was worse. We were in the elevator and the doors would not open. We had to push the door open to get out. They then put an out of order sign on it. Which left one old elevator for the whole building. Take the stairs and try to get the first floor. They say that they doing repairs but nothing was being done the whole time we were there. It could be a great place to stay if management would do a lot of work on the building.

The location was good right near the falls.

We went out for the day and when we came back at 4:30 our room hadn't been cleaned and made up. No hand towels in bathroom .Air conditioning almost not exciting room was hot and stuffy.

I liked the convenience

The room was dirty and dusty. There were spider webs on the lamps by the beds. The breakfast left much to desire. Very outdated. The elevator looks like something pulled out of the 80's.

Close to falls

Outdated and dreary. Poor breakfast.

I am a 'priority club' member and typically choose my hotel stays based on this… After a stay at Holiday Inn Niagara Falls, NY- I will NO LONGER be staying at ANY IHG hotels. Check In took an hour where they had to switch our rooms several times because the staff couldn't figure out which rooms joined. Meanwhile they stated all these weird charges were popping up on their screens; they assured us it was all fixed. Their 'full service' breakfast at the restaurant is no different than the free breakfast at an Express location- only worse and you have to pay for it!! Food was all cold, stale and old. I've had free/better at an Express. Days later we noticed all these strange charges and credits on our cards (2 couples/2 rooms)- staff claimed it was fixed and to wait longer (5 business days). Days later still not right, regional said they had to contact the hotel and have them fix it- the hotel never contacted us back as they were suppose to and charges still remained not ok. I called agai...

This hotel was probably built in the 60's. It is excellently maintained and the only evidence of its age is the older elevators. The rooms ahd laminate floors insted of an ugly carpet. I found this to be outstanding and very comfortable. I can't speak highly enough about the friendliness of the staff. All in all a very pleasant stay. If I decide to visit the falls again this will be where I stay again.

Staff upgraded my room for free.

Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again.

The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.

great location close to the falls and crossing to canada. room was clean.

other guests loud and shouting at all hours of the night. hotel is attached to restaurant and is not the hotel pictured on websites.

Room was Clean

Facility is in need of repair, tile was coming off wall, carpet in hall was filthy and hotel in general needs painting and updating. I was sure I would run into Gordon Ramsey filming "Hotel Hell"

Clean place, big room, comfortable beds, close to highways and falls, free breakfast.

Dinning room area needs more chairs and tables.