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Large casino and large rooms Staff was rude and unaccomodating Check in staff was Terrible !!!!! With a capital T
The casino staff were very pleasant and helpful My hotel stay was awful. I paid in full in advance and still had a 2 1/2 hour wait on my room. Hotel desk was not accomodating at all! I understand if it was a complementary room, but I paid full price. After losing approx $2,000 they still would not let me pay for a second night.
I was at the Hotel due to a wedding and everything was beautiful, thank you.
No coupons were provided for the Casino.
I do not recommend the restaurant as the service was terrible. Lot of choices of other places to eat breakfast-cheaper too.
My experience of staying overnight at the Holiday Inn, Dover Downtown was most positive! The room was clean, quiet and very comfortable. Two details often lacking in hotels and motels are quiet heating-air conditioning units and comfortable beds. This hotel has both! The staff was friendly and helpful. I'd definitely recommend the hotel to others.
Hotel Staff was very friendly and helpful.Room was very nice and comfortable.Not fancy but had everything we needed. Nice towels, shampoo, iron, ironing board, frige, and microwave. Will be staying again soon. Thanks Guys!!!
There were a lot of other guest that were very noisy. It was new year's eve so I couldn't blame them too much. There was a problem with the bathroom. The tub was clogged and the water did not go down.
Our room was clean and tidy and the staff was nice. However, we were charged double the normal rate due to it being a NASCAR weekend. I am annoyed that we left belonings behind and I called right away to get them sent to me. It took several days for them to respond, and then I was told I would have to send a pre-paid shipping label to them in order for my belongings to be returned. We paid over $200/night with no AAA or other discounts ... I think they could return our belongings without additional charge to us. Also, the pool was very dirty, which was pointed out to the staff. I don't think the guests should have been the ones to clean the pool... which is what happened...
There is no written explanation about how to use the heater/AC.
We were very pleased. Yes, it is your trypical hotel - not suite, but it was clean and the free delux breakfast they serve every morning was very nice. the location was ideal as well. Walking distance to KMart, there is a Chuck E Cheese right down the road, Dover Downs, a Sonic (our fav) and a very nice Mall right down the street. We most definitely will be going back.
Very nice place to stay, Impressed with Customer service. Especially is Good breakfast both hot and cold. In one word value for Money.
We attended the Firefly Music Festival so we needed a hotel close to the location and this hotel was within a great walking distance and was very clean & comfortable.
We stay here every year for the June and September Nascar race. Few minute walk to the track. Nice rooms and excellent staff. Would definetly recommend to anyone.
I loved everything about this motel during my 2 night stay.The staff are exceptionally friendly and helpful!
It was relatively inexpensive and right near the highway. It did not seem dirty or poorly maintained. The room was pretty small, but adequate. The breakfast offering was barely adequate.
I liked the room. It was comfortable and clean. Staff was friendly. There was a random person hanging outside my room on the couch most of the night. Lots of noise during the night.
Room was clean. Our room keys stopped working several times. One of the staff members was rude and made us feel like we were bothering them. There was no fan in the bathroom.
My wife and I really felt welcome from our enter action with the front desk manager. The rooms were clean and location was right next to everything. I couldn't stay longer.
The rooms were very clean and well maintained. The staff was always very nice, as well as helpful. There was a gym in the hotel for guests, and the pool looked clean also. Free, hot breakfast in the morning was also a huge bonus. The staff person kept the line clean and stocked. The treadmill was squeaky, the water pressure was awful and there was not a refrigerator in the room. That is really all I can complain about, everything else was good.
My family always stays at this hotel and has for years! We love it and I went there with my best friend recently because I know its a great hotel!
The location was great and the room was also great. Restaurant needs a lot of work. Was not satisfied.
The customer service was very professional, courteous and helpful. The staff was awesome The difference with the Hilton and other hotels in the area is that the other hotels offer free breakfast. I found the price of breakfast at the Hilton to be too expensive. I probably will be staying at the Holiday Inn during my next visit.
Good clean hotel with a good staff. Rates were reasonable. The breakfast was more than we expected for a continental breakfast. They need more parking. A few vending machines were out of order.
The staff was great and the accommodations were very comfortable. Odd but the hallways had a strong odor of bathroom cleaner. It wasn't horrible just obvious.
Excellent friendly staff made it a pleasant experience. Room was very clean.
the rooms were clean , felt new , well - appointed . Whoever was responsible for the interior design here did a great job- I really liked the colors and fabrics - rooms feel like contemporary condiminiums ... Paid a little extra for king suite and it was a great room - loved the king bed , windows that opened for fresh air , having two televisions in two rooms to satisfy four people . Also having kitchen , breakfast , pool , ...felt like a very complete hotel .
We loved the pool, hot tub, location (lots of food options) and amicable staff at the front desk and at breakfast. I was unable to give an excellent for cleanliness. The first night room attendant was immaculate but the second forgot to replace toilet paper and to take out the trash from the previous evening.
continental breakfast was a plus got a $20 discount for the inconvenience of having to switch rooms and coming back to the lobby in the cold 3 times for key issues the lock on our room didn't work so we were switched from a king room to a queen room our key still had issues working towels in the bathroom had stains rust stains on the outside of the mini fridge all of the electrical outlets in the room seemed faulty- plugs kept falling out of them-we were almost late because the phone died overnight when it should have been charging so the alarm didn't go off
the staff, customer service Room was dirty, furniture was dirty, costs too much for the quality,not a good value.
Nice clean and up to date rooms and facilities... I reserved a king sized bed smoking room and when I went to check in they didn't have the room I reserved
Arrived at 1am and literally took 2 min to have key in hand and headed to the room. Smooth and flawless.
Needs exhaust fans in bathrooms.
Hotel staff was very accommodating. Room was clean and more than adequate with micro and fridge. The included breakfast was more than adequate. The deciding factor in booking this hotel was the online statement that "the hotel provides a shuttle between hotel and Dover Downs". What was NOT stated was that it runs on "weekends only". So, since we were staying on a Thursday, we had no shuttle
The hot breakfast. The ceiling was water damaged. There was a funk in the hallway. The pillows smelled like sewage. The location is fantastic but overall this was not a great experience.
LOCATION OUT DATED, DIRTY
Nothings So soon as you walk in have to put 50$ down more on top of the room . An the towls are so nasty some of them had blood or what ever on them the bed sheets was not white but more of a brown colored the floors look like something from CSI crime scene..the only good thing about this place is the hot shower
Not enough outlets around the room, and the alarm clock wasn't plugged into anything. (Due to lack of outlets)
It was quiet and the location was good. Seemed to need a little keep-up. Facilities seemed old and sheets were threadbare.
I liked it, it was not the best I seem but good for the price and location the tub drain was slow going down
Very nice room. Good size. Beds uncomfortable.
Bed was nice shower hot room was ok for the price Some of the towes were dirty stained room was ok
We really liked the staff. Super friendly. Close to casino and restaurants. Lots of young people having parties and smoking. Loudness. Beds were so uncomfortable and the pillows were flat. The bathroom looked like it hasn't been clean in about 2 weeks. There was no remote to the TV. Some of the bed sheets were gross. I wouldn't use a black light. I'm surprised this place didn't have bed bugs. The phone in the room was just a prop. Didn't work. No outlets by the bedside. Toilet didn't flush to well.
Customer service was ok The room was hedious.They even swapped our room after we walked into a room NOT cleaned and hair everywhere. The second room was no better. Will never stay here again. Room very overpriced.
The lady at the front desk was AWESOME! The room was very clean. It was quiet. We live in wilmington, de and just wanted a quiet weekend away and this was perfect! You have resturaunts, stores the mall anything you want its right there. We planned on fishing while we were down state but instead just stayed in the room except for going to the mall and out to eat. Ppl gave this place a bad review but i dont no why. We had room 111 very nice room. We will be going back prob once a month. I just wish they had coffee in the morning. Other than that it was great!!