Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.5 "Food is to die for."10.0 "100%
loved the menu selection ." -
9.1 "Terrific location."
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8.0 "Great service."10.0 "100% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
7.6 "Nice rooms."9.1 "91% thought
rooms were spacious ." 7.5 "75% werehappy with the bathroom ." 8.3 "83% saidrooms were clean ." -
7.0 "Good pool."
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6.3 "Breakfast is mediocre."
Overall Rating
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9.4 "Food is to die for."
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9.3 "Terrific location."
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8.4 "Vibe was good."
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7.8 "Good service."10.0 "100% found the
staff to be very friendly ." -
7.7 "Nice rooms."8.9 "89% thought
rooms were spacious ." -
6.8 "Sufficient wellness & sports facilities."
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6.1 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.7review from
Absolutely nothing, even the food at breakfast is cold. Exterior of this hotel is the only thing that deserves the four stars. Once you step inside you meet the incompetent staff that completely ignored requiremnts requested in our booking. To further show their disrespect to the guests they demand full payment for entire stay in cash or they insist to block the same amount on your credit card. Then they informed us that room they selected for us is being cleaned and we should wait until 2 pm. When we finaly checked in we fined the room furniture full of dust and had to call for cleaning service to complete the job. Also in our room we had a note, which informed us that the next day the heat and hot water provider would do repairs and hot water and heat will not be available for the whole next day. On our request to speak to somebody in charge reception staff informed as that Lady Director is on holiday and she didn't leave anybody in charge to direct the hotel. There are so many problems in this hotel that in my opinion Lady Director shouldn't take holiday for sometime and start thinking how to make this place customer friendly with competent staff and stop insulting customers with prepayments, which must be some custom that survived from communist time era. At this time our recommendation is: Avoid this place at any cost.
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7.3review from
The location is perfect. You can walk to the centre and you can enjoy the nature and wonderful park just near the hotel . The staff is very nice and helpful. The rooms are spacious.We would like to return to Parkhotel Richmond! The only thing we would like to notice is that the curtain in the bathroom is missing .
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7.6review from
Nice hotel with beautiful surrandings, but mostly for older couples.
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6.0review from
The peaceful location, good all round quality and generally a very relaxing few days break - recommended Lack of coffe making facility in room especailly as the bar closed at 10.00pm although this did mean peacful nights - no noisy intoxicated guests.
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8.0review from
I enjoyed the comfort that the hotel had to offer. The pool was great and the staff was friendly. There was no Internet access in the rooms and there was no pay television to order movies.
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5.6review from
The location was perfect! The fact that the hotel is not situated in the centre of Karlovy Vary, was ideal. We enjoyed the nature of Karlovy Vary and the numerous possibilities of various travels around the city. Personel. They must learn English!!! And they must be a llitle bit more caring, friendly and warm. (OK! They were polite enough, though)
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5.6review from
The garden and the river surrouding the hotel is nice, I think it will be even better in the summer time. Room 326 is not very quiet, when people walking in the next door or upstairs the television and closet are shaking with noise.
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4.0review from
the garden is vey good and the appearance of the hotel is very grand The lift is teribly slow and the corridor is not grand. The lobby is not fabulous
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8.0review from
dinner is served really early in the hotel. great for the spa client but a hotel closer to the city center for walking would have suited our vacation plans better.
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8.0review from
I enjoyed the comfort that the hotel had to offer. The pool was great and the staff was friendly. There was no Internet access in the rooms and there was no pay television to order movies.
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8.0review from
dinner is served really early in the hotel. great for the spa client but a hotel closer to the city center for walking would have suited our vacation plans better.
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7.3review from
The location is perfect. You can walk to the centre and you can enjoy the nature and wonderful park just near the hotel . The staff is very nice and helpful. The rooms are spacious.We would like to return to Parkhotel Richmond! The only thing we would like to notice is that the curtain in the bathroom is missing .
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7.6review from
Nice hotel with beautiful surrandings, but mostly for older couples.
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2.7review from
Absolutely nothing, even the food at breakfast is cold. Exterior of this hotel is the only thing that deserves the four stars. Once you step inside you meet the incompetent staff that completely ignored requiremnts requested in our booking. To further show their disrespect to the guests they demand full payment for entire stay in cash or they insist to block the same amount on your credit card. Then they informed us that room they selected for us is being cleaned and we should wait until 2 pm. When we finaly checked in we fined the room furniture full of dust and had to call for cleaning service to complete the job. Also in our room we had a note, which informed us that the next day the heat and hot water provider would do repairs and hot water and heat will not be available for the whole next day. On our request to speak to somebody in charge reception staff informed as that Lady Director is on holiday and she didn't leave anybody in charge to direct the hotel. There are so many problems in this hotel that in my opinion Lady Director shouldn't take holiday for sometime and start thinking how to make this place customer friendly with competent staff and stop insulting customers with prepayments, which must be some custom that survived from communist time era. At this time our recommendation is: Avoid this place at any cost.
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6.0review from
The peaceful location, good all round quality and generally a very relaxing few days break - recommended Lack of coffe making facility in room especailly as the bar closed at 10.00pm although this did mean peacful nights - no noisy intoxicated guests.
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5.6review from
The location was perfect! The fact that the hotel is not situated in the centre of Karlovy Vary, was ideal. We enjoyed the nature of Karlovy Vary and the numerous possibilities of various travels around the city. Personel. They must learn English!!! And they must be a llitle bit more caring, friendly and warm. (OK! They were polite enough, though)
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5.6review from
The garden and the river surrouding the hotel is nice, I think it will be even better in the summer time. Room 326 is not very quiet, when people walking in the next door or upstairs the television and closet are shaking with noise.
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4.0review from
the garden is vey good and the appearance of the hotel is very grand The lift is teribly slow and the corridor is not grand. The lobby is not fabulous
