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Very comfort and great view if you booked a higher floor room. I preferred the waterfront location, but Westin also stays in a very good location as many fine restaurants are in this area.
Lovely room and common areas. Interesting city. Paying for parking wasn't so great.
Dogs barking at night
room is nice The hotel had a bulldozer moving snow from midnight to at least 2am. Absolutely no regard for hotel guests/
Very nice staff Clean Quiet convenient to many locations have to pay a lot for parking have to pay for wifi
Breakfast option in morning was minimal and expensive.
Good downtown location and the beds were super comfy. We had a nice room. This is probably one of the better values in Portland as there are not a lot of hotels in the city. of all the hotels I've stayed in this was one of them. No free wifi which is ridiculous considering the cost of a room.
They charge for internet, but if you go to Congress St Park, which is adjacent, they have free wi-fi.
Excellent Coustmer service and high quality room!
I wanted to catch the ferry to the islands, so it was a great location! Parking was very convenient. and downtown area and shopping was a few steps away. I came up a week earlier that my original reservation, and the staff was able to accomodate me. They were very friendly and professional. What was not to like!
Very comfortable bed and large rooms. Near a brewery that gave off odors that were not that pleasant.
Location is close to harbor yet far enough away to avoid all the noise from Commercial Street. Lots of good restaurants/bars within walking distance such as Fore Street, Duckfat, Street and Company, Vena's, Gritty's and more. Free breakfast. Parking isn't free - $15 per night.
I loved the staff, they where friendly and very helpful in giving me directions around town and what cool things to check out. I was not expecting the hotel to have a shuttle service that took me wherever I wanted to go downtown, and the driver was super friendly. My room was incredible, well lit, well decorated with a bag of popcorn waiting for me. I all around enjoyed my stay. Breakfast was good. I paid extra for the "seaside" suite - this does not mean it is a view of the ocean. It means it's on the seaside but that your view will be of a fish manufacturing plant. I was a little disappointed that I spent an extra $30 to stare are a fishery.
Great value, wonderful room (spacious, modern) we will definitely stay here again the next time we're in Portland!
Great amenities, great location, excellent staff.
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Location Outdated but comfortable beds
The location as great
Great location and wonderful ocean view. Beware: your ocean view may be partially obstructed by a stairway.
The location, right on the beach. The price. Let's be honest, you pay for location, not for the quality of the room. Kitchenette poorly stocked. Front
You couldn't complain about the location of this hotel; it is right on the Atlantic beach. Funny that even though the hotel was empty at this time of year (we saw only one other car in the lot), they didn't put us in a room with a view toward the ocean.. extremely run-down hotel. Since it was practically empty, you would think the room they put you in would be one of the better rooms; the sad part is that maybe this was one of their better rooms....
Perfect location! Microwave and refrigerator in spacious room. Excellent parking accommodations. Very clean room, lots of recent renovations. Very comfortable beds and pillows with extra linens on hand in room. No, we would definitely stay here again and will certainly recommend it to our friends and family.
Location, beach at your feet. When you check in, you're checking into 1965. it's an old, wood frame, coastal, tourist hotel that has seen better days but is still functional. Rather like me. A clean room on the beach as a place to sleep and shower. A radio and clock would have been welcome. And they could replace the curtain hooks. Otherwise, there were no surprises. Don't go there looking for a resort.
It was very clean. The beds were comfortable. The motel is right on the beach!!! Old Orchard Beach itself is a little noisy and crowded.
The view and close proximity to all the attractions was great. The rooms could use a little updating
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This guest did not leave comments about this hotel.
We had breakfast at the onsite cafe two of our three night stay. Excellent service and the food was delicious. Check in and check out were quick and easy. The beach just across the street is fantastic. Lots of room for everyone. There is a trolley that comes by every hour to take you north or south on Grand Ave. Old Orchard Beach amusement park and the Pier are only 1.25 miles away. The balcony overlooked the pool, which looked very clean. The bathroom came supplied with nice thick towels, shampoo and moisturizer and a blow dryer. We learned that rooms are undergoing renovations during the winter months. Our room was large and clean with 2 double beds, one dresser, small refrigerator, microwave, and table and 2 chairs. A new carpet needs to be installed as the current carpet was well worn and waterstained.
This hotel has a great location...close to the airport, close to the downtown waterfront, and easy to get around. It is definitely on the low-end of prices for the area and there was nothing bad about the area around the hotel. The complimentary breakfast was nice, nothing too fancy, but worked out great for a quick bite before meetings. The rooms are pretty dated. They have tried to dress them up with new bedding, but the rooms smell terribly of smoke, even though they are 100% non-smoking. The first room I got was so bad with a smoke smell, that I asked to be moved, which they accomodated. However, the second room was just as bad as the first, maybe even worse. My business colleague said the exact same thing about his room, so I am guessing that most rooms smell like smoke.
The rate was affordable, which was nice since we just needed a place to stay after getting into the Portland airport. Our flight arrived at 12AM, so it was convenient to not have to drive far afterwards. Also, the free continental breakfast in the morning was a definite plus! The rooms were not clean. There was rust all over the bathroom, and the shower was stained with mildew. Also, the hotel is in a weird part of town, and we didn't feel safe walking to and from the car to get our luggage at night.
Convenience. My son and I attended a Maine Red Claws basketball game. The hotel was very convenient to the stadium and I envision the same for a Sea Dogs game. Room was basic but decent size. Nothing major. Outside, hallways and lobby were a bit plain and drab.
For an overnight near the airport with our adult daughter before her morning flight out, we looked for a suite, since her parents both snore. The second bed was a fold-out couch two feet from the first. Since we'd booked through Kayak, no .negotiation with the hotel was possible.
Staff was so very helpful -- allowing us to return our rental car to the airport the night before our flight and then they picked us up there, and they ordered a cab for us early in the morning to get to the airport; they directed us to pick up some breakfast items that were getting ready to be put out even though it was an hour before the official breakfast start time The place was so clean and the rooms lovely, quite the contrast to a motel we had stayed at the previous two nights
The decor was interesting. Staff was friendly. Room was clean. Conveniently located in the Old Port. A bit pricey.
Amazing staff - they really worked to make sure our stay was special! Can't think of a thing.
Very nice and new accommodation. Staff well trained and extremely friendly. Had one of the best hotel breakfast that I have ever experienced. Location is good.
Everything exceeded my expectations. It was great.
The hotel was gorgeous! The perfect mix of eclectic and high end. The staff was extremely friendly and very accommodating. The entire hotel was spotless and the rooms were beautiful. Amazing bathrooms and a bed like a cloud. I will recommend to any friends looking to stay in Portland!
Staff was attentive Clean and Comfortable Awesome location - near the action, but not in the action Easy to get in and out of from Highway Restaurant Looked Great - although we didn't have a chance to eat there. TV volume was terrible - even turned up half way was still quite
Location was great, right off I-295, and minutes from where I wanted to be in the morning. Room was clean. It has a restaurant inside which was convenient. Food (bowl of soup) was OK. Water temperature in shower was extremely hot; I nearly scalded my back when going to turn off water. Also, there were (unused?) hand towels in tub. Did they just fall, or were they left by previous guest?
People at the front desk and in housekeeping were very friendly, helpful and accommodating I had a late check out bc of a race I ran that morning. So I was taking a nap before I left with the do not disturb sign hung on the door. Housekeeping did knock and awoke me even though I was notified that housekeeping was aware of my checkinv out late. Besides that everything was great!
clean, comfortable, close to where I needed to be. Food was very good.
the friendly staff The mold on the bathroom ceiling and walls.
Good food, comfi bed Bathroom wasn't clean
Friendly staff Needs some updating
The location near the train station made this hotel convenient.. Staff was friendly and helpful. Buffet breakfast was solid. Hotel was full of guests, it seems the staff was having a bit of hard time keep up with day to day upkeep. The hallways needed a vacuuming for instance.
Near baseball, concert venues and easy drive to town. Nice rooms. Nice staff. Hot tub Aweful.
The hotel was clean the staff seemed friendly enough. They had coffee, tea and cookies in the entrance which was nice. I really liked the size of the room and that it had a mini refrigerator which was extremely helpful for me. The hot water for the shower in my room was not working however I was only there for a half marathon so I didn't bother calling for help at the front desk since I was about to checkout and run a long distance. I'm sure they would have helped if I called about the issue
Hotel was clean, convenient to downtown, plenty of parking Front desk was very uninterested-did not even make eye contact upon check in, and restaurant is actually the worst I've ever had in a hotel. This place has potential but needs a little love.
The owner was cool. Room was ratty. Ceiling was caving in. Ashtray on balcony hadn't been emptied from previous guests. The band that played in the basement bar was super loud and kept us up until after 1am.
The location of the hotel was great! The room was very clean and had it been rated 1 or 2 stars I might not have been as disappointed. This is basically someones house that house that has been converted into rooms. I felt deceived by the star rating. The place was old and needed updating of the floors and fixtures.
Location, staff, price and cute balcony. Free parking in a town that is tight on parking was helpful. This place was a 30-second walk to the beach. teeny room - tricky to share with my teenaged daughter. The toilet and shower were essentially in the room with us, just a clickable curtain to separate, and just one bed.
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That we only booked one night and shall never return Couch smelled like it was covered in dried feces. The music from the bar didn't stop until 1:30 am and made it impossible to talk or sleep. They said queen bed when it wasn't. Hot water ran out quickly on the shower
Great location right on the beach. Our room was in an old converted attic. It was not worth the price. Parking was terrible.
near the beach room was a garret in an attic, no chairs, tiny, just a bed and a combo sink/stove/fridge. Emergency exit a set of stairs that led to the first floor roof, off of which you must just as needed? very spartan. no offer by staff of discount coupons for area
nice location excellent staff noisy room
the only thing I liked about the room was the location the room was 'sketchy'. They threw a fleece blanket over the ugly couch. The 'patio' was in a busy parking lot! People every where. Very noisy ... Could hear several different clubs with loud music until past 2 am.... I like music but this was obnoxious.
Great location and liked the private balcony with a nice view of the water. Nice staff and pet friendly.
The rooms where very small and no privacy for the bathroom, was shown two rooms one was a full size bed you could barely walk around the bathroom had an accordion door the other was a queen size bed but toilet was 2 feet from the bed w/ curtain divider
Obviously the pool is amazing, which you enter from inside first before immediately proceeding to outdoors, big flat screen TV in room, K- cup coffee maker in room, massage chair in room
Great location, close to the airport. Clean Quiet Very good restaurant attached to the motel. Breakfast buffet is extensive. Staff very accommodating.
The pool and the mattress The outdated appliances and the smallness of the room
Loved the massage chair IN THE ROOM!!! My boyfriend and I also loved the outdoor heated pool and hot tub with the waterfall! The woman who checked us in was also extremely helpful and nice!
Kids loved the pool! Nice on site restaurant with good food and reasonable prices Loud guests in hallway. Not the cleanest or nicest room
The staff was very friendly. The cleaning ladies are always around. breakfast is what I expected of a continental breakfast. It needs a lot of updating!! Wallpaper is peeling everywhere. Stains and holes in furniture and carpets. The pool ladder is broken and someone could get hurt if they don't know that. It was too expensive to not be kept up nicely.
Room was very clean, beds were very comfortable, food was excellent, staff was very friendly and helpful. Spent one day at the pool and that was excellent as well. No complaints!
It was very clean and very close to downtown Portland!
Comfortable beds AND pillows! I loved the warm swimming pool and the waterfall effect in the hot tub, it was great to massage my neck and shoulders after a long drive. We didn't care for the small bathroom and the narrow doorways.
Location was 10 minutes from downtown Portland. Great value. Only stayed one night but would return if I came back through the area. Good selection of breakfast foods. Small counter space around sink.
We stayed in the honeymoon suite. The massaging chair was incredible and quite the surprise. The jetted tub was quite large and just right. Breakfast was very good for a continental... one of the best that I have encountered. Hotel was clean, staff friendly and helpful.. Check out time was a bit early at 11:00. We were running behind and alerted the desk that we would not be ready to leave until 12:00, which they were a bit annoyed by but flexible nonetheless. Unfortunately a maid opened up the door while we were still in and was probably as surprised and embarrassed as we were for not knocking first.
Location. Poor value. Super expensive for what you get. I was stuck in a smoking room because Kayak's system (or the booking one - whatever) doesn't make it obvious that the room is smoking. There shod be a huge notice that the room being booked is a smoking room. Weird smells throughout... Room "mostly" clean. Internet didn't work and when I reported it I was given a support number to call. Sitting on the phone for an hour (which didn't solve the problem) was a big waste of my time. I stayed at the Westin after this place and it was night and day. They obviously train there staff at the Westin because from checkin to cleaning people they were helpful, courteous, and friendly. Everything about the Holiday Inn lacked, the Westin excelled at . Stay there instead.
Best all around hotel stay in the area
There were no frills but my overnight stay was comfortable and refreshing. location right between Old Port and the Arts District was great. No snack machines, just soda machines
It was a big disappointment. The hotel was very dated, and the front desk staff was cold/unfriendly. This hotel should have cost below $100. Instead, we paid approx $375.
Room was very clean and was ready early. The restaurant wasn't very good and their wait staff was horrible.
Good location. Spacious room. Great view. The window in our room needed replacing, could have been an even better view. Good TV, comfortable bed with choices of pillows. We didn't eat at restaurant in hotel since it did not get good reviews.
Location is ok, on the edge of easy walking distance to the Old Port area. For the price would have expected bigger, nicer rooms. It was just "ok", not a great value for the price paid.
It was clean, quiet and had a great view of the bay. The staff was professional ,friendly and helpful. Loved the snacks at the front desk. Was not happy at how much the room price was for the weekend we were there. Looked like a great deal until I put in my date of arrival. We went after Columbus day to avoid the crowds and high prices. No crowds but hotel price was high.
I stayed here the last days before it closes for the season. The rooms are heated, but not equipped for winter temps. The rooms are right on the road and guests park right up to your windows on the first floor. The Noreaster Amtrak and other freight trains pass directly along the rear of the hotel, so there are whistles, clangs and vibrations through the day and night. The hotel has not been upgraded for a long time. The walls are paper thin, so noise is not kept at bay in any direction. Did I mention that the hotel is directly opposite the Galaxy roller coaster situated across the street in the amusement park. Thankfully the amusements were closed for the season, but you can imagine.. To credit this hotel, the beach is a very short walk across an empty lot across the street. There is a quirky popular eatery right across the street, Hoss and Mary's, where you can get a hamburger topped with a hotdog in a sandwich. The Hotel is about 2 blocks from the pier, arcade, several street eateries and the amusement park. Calling the rooms oceanview is a stretch, but kind of true. Rooms would be better qualified as obstructed distant views of the water.
For A cheap hotel It has it advantages. For one Friendly customer service and expirenced cleaners. And they have a terrific pool. Wonderful view.
To start there's a terrible smell that only gets worse when you turn on the air conditioner. We couldn't open our windows. Filthy is not strong enough to discribe what we found; urine on a toilet seat that had a sanitized wrapper, a refrig that was broken and filthy, coffee grounds that had turned moldy in the coffee maker, a stained sticky kitchenette, a rug that had not been vacumed for a long time, moldy shower curtain and tiles. We bought cleaning supplies and cleaned what we touched. --------------------------------------------------------------------------------
Good for what it is. If you want a great location, this is the place.If you want nice stay some place else. Great for the party crowd!
Hotel was right across from the beach. Staff was helpful and nice. The walls are paper thin, the shower curtain was covered in mildew, the toilet leaked a-lot every time it was flushed, and the beds were lumpy and concave. A plus the shower curtain was changed on request by housekeeping and the rest of the room was fairly clean. The rooms came equipped with microwave and refrigerator. Another note on location the hotel is also right across from the mini amusement park and train tracks right in back with a regularly running schedule. Bottom line I would not recommend for anyone looking for peace and quite but go for it based on location and price, I spent most of my time at the beach anyway.
The hotel was an ok stay. It was clean and the room was good sized. The jacuzzi tub was nice and worked!! Tne pool needs some work done to it such as painting the inside of it but was a good sized pool. The location was great! It was right acroos from th epalce playland and minutes to th epier. There is a tran that runs right behinf the hotel adn did run at night time which was a little noisy. I would stay there again.
The hotel is old and in bad need of renovation. Tile is coming up and plaster in the shower is peeling off the wall. TV was difficult. Train went by three times (tracks immediately behind the motel) during the night. At 8am I went for coffee and the office was closed. So much for breakfast. I do not recommend this motel.
This hotel is right in the middle of all of the action in Old Orchard----The Pier, shops, concessions, restaurants--everything!!! The ocean is right across the street. Its even fun to just sit in a chair outside the room and do some awesome people watching. If you like to be in the center of the action, this is the place. Its not fancy, but its clean and the price is right. We went for the Fourth Of July Weekend and had a blast. The fireworks were fantastic!!!!! We were very happy with our choice.
Upon checking in our stay was supposed to be set for 5 people but the online travel agency booked for 4. No cot was available so we called the agency regarding their guarantee to make it right, well they could only offer us a $20 discount on future stays, ridiculous! For over an hour they tried finding another hotel room that was a waste of time since the town was packed for the weekend, they tried canceling our room before finding another. Luckily the hotel personnel came to our room and asked if we were canceling before giving our room to another person. After we told them that we would have to stay and they apologized for the mistakes made by the online travel agency not telling them 5 would be staying in 1 room they went out of their way to go purchase an inflatable mattress so we wouldn't have to sleep on the floor, excellent service IMO. Now about the room, moldy ceilings, dirty carpets, bathroom and closet doors would not shut, wood was too swollen to close. Slimy bathroom floors, stains on toilet and cigarette burns on the lid. Telephone in the room didn't work, the electrical outlet in the bathroom didn't work so we had to blow-dry our hair near the closet in the room. The pool outside was a disgusting yellow-green so we opted to just tan beside it. The place was located 40 feet from train tracks, we got awoken at 3AM to the room shaking and the trains horns blaring. When going to get ice a bat flew out from underneath the machine, which made me laugh. Overall the place was gross but close to the pier, beach, and gift shops. We learned the personnel went above and beyond and the online travel agency doesn't honor guarantee!
Everyone at the hotel was so nice and went above and beyond to be helpful. The location is perfect right in the center of the city. There are so many great restaurants just around the corner. I also really enjoyed the spa at the hotel. The facilities are very relaxing and everyone that works there can help you figure out exactly what you need. We had a great stay and will definitely be coming back.
The room service staff and valet were super friendly and extremely helpful. Other than that, it was a horrible experience...not a bit relaxing! I work in the hospitality industry, so I know what great service is. When I got there, the TV wasn't even plugged in...then I went out with some friends, came back to a dark room, and when I tried to turn on the lamps on the side tables, I found that neither of them were plugged in. It was as if the room hadn't been used in months! When I called the front desk to complain, the woman at the front desk blew it off like it was no big deal! I ordered room service at 8:30 in the morning (which was great) and then put the do not disturb sign on the door. Well evidently it was irrelevant...I had fallen back asleep after I ate my breakfast, then at 10:30 I got a call from housekeeping seeing if I was still there...she didn't even apologize for waking me up, but at 11 I got a knock on my door from housekeeping! Check out was at 12, and I felt very rushed! For the money I spent, it was a horrible experience! I will never go back, and I will spread the word about my awful experience.
I am a female and was travelling alone to see my son. I got my room and from then on, felt comfortable, secure, close to conveniences and within walking distance to great shops, restaurants and more. I was also given the gift of a spa treatment while there, and that experience was heavenly! The dining room was decorated for Christmas and was absolutely lovely! I was also quite comfortable eating alone here, with a seat by a warming fire. I will be returning to Portland shortly, and would like my same room and experience. Loved it.
Great location. The spa was good. Our room was on the first floor and it sounded as though every toilet in the building was directly above us.
I loved the location and the hotel/room was very clean. There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.
All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional
Perfect location in downtown Portland - a very short walk to the wharf and local restaurants/pubs A bit pricy, but it's in line with other hotels in the area.
Great location. Walking distance to the old port and lots of restaurants and bars. A great stay.
I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantage of any of the spa offerings, so I can't comment on those. It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a complaint, just an observation.
location would have enjoyed a fridge and coffee maker in room
Excellent customer service. Comfortable and well appointed rooms.
Very clean, new and modern.
The general atmosphere of the hotel Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.
The hotel was very clean and the staff we had interaction with were nice and accommodating. Only complaint is with other guests, but that's not the hotel's fault.
This was our first trip with an infant so we weren't sure what to expect but the room was perfect for our needs and staff were uber-friendly. We could not believe what a great experience we had for the price. Parking is an additional charge but the valets are super responsive and you can get your car as many times as you need- it was worth it.
it was clean. the room THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.
comfortable, good location, friendsly, good breakfast No
Nothing special. Room smelled like smoke even though it said nonsmoking.
traveled from Central MA to visit brother that was in town on business. The hotel was nice, the lobby was welcoming and the staff was very nice to me and my family. Even with a full breakfast crowd, the food was never empty. Across the street from Maine Mall, 15 minutes from the Children's Museum, minutes from the freeway. Our room was nice and inviting, except the heater/ac unit ran all night long and was noisy. We put the temp at 68 and it would blow hot, then blow cold to balance...annoying. The arm chair had a decent size stain on it and the tray table had sticky, stale jelly on half of it. Besides that, I would stay there again.
I liked the freezer/fridge and microwave in the room. The breakfast was really good No