Quiet, excellent cafe, central location, spacious rooms, clean Reception in a building half a block away
Spacious, clean room with view, well appointed; hotel right in the city centre, very convenient for restaurants, cafes, shopping. Female check-in staff on duty at sister hotel was very helpful and friendly Check-in/check out (& limited choice breakfast) were at another hotel (200m away) (pasted notices on closed doors of Elephant Hotel), which was not manned until 2pm check-in (hand written notice pasted at counter). Had to lug baggage from Elephant to check-in at sister hotel & back to Elephant with road works on-going (taxi could not enter). No staff at Elephant apart from cleaner. We have to let ourselves in and out.
Great location, free parking, balcony with view, breakfast incl. The pillows smelled.
The location is perfect and not too far from the other hotel where the breakfast is served. The breakfast room staff had to be kindly reminded to replace dishes and cutlery, but then everything was fine.
location, right in the middle of town Difficult to get to. Very confusing to check in since the hotel and the office are in differenet buildings. Breakfast was not good. Not that great of a place
the location was perfekt reception and breakfast was 100m away from hotel
My husband and I've visited Karlovy Vary for several times and we always had a perfect coffee and brilliant cakes in the famous Cafe "Elefant'. This year everything has changed! The hotel's got a new manager or director. Now it's the part of "Kuchera" hotel. The reception is always empty, the room is rather dirty, both windows in our room were broken! Cafe "Elefant' had been changed too. Now it's rather common, not special, not tasty....
The location was good. No arguing with that. It was right in the central pedestrian district. A phone that was dead. A TV that got no channels. No parking. The "restaurant" for breakfast was at a different hotel located down the road. No reception at the hotel (as above, you had to go to another place down the road to check in and out). No lights at the entrance. Construction that started in front of the hotel at 7:15am every day. Other than that....
The location and the balcony The situation with the parking, but the concierge/manager at the kucera was able to rectify the mistake for the second night.
The room was ample. The included breakfasts were great. Please quote the price in dollars next time. We were in a rush to make out train connection and ended up getting confused about the price and accepting a bill in Czech Krones which was $50 more than it would have been had the bill been submitted at Euro's translated at the prevailing rate. the quote was 356 euros for 2 rooms for 2 nights, which translates to about $499. But when we said we wanted the bill in dollars the staff person gave it to us in Czech currency which when translated to dollars came out to $550 on my credit card statement.
The room was excellent. The location was great, only about a 2 block walk to the main attractions in Karlovy Vary.
The staff were very nice. Large rooms.
Very close to nice shopping area and staff was very helpful. We have a 2 month old and they brought us a crib and extra bedding. Nothing
Location was good
Very good value for money and clean hotel. Good and varied breakfast with very nice coffee. Friendly staff. Good location close to the transport links and to the city centre. The check out time wasn't clear. It indicates 12.00 here and in the hotel brochure but 11.00 on the reception desk, so we had to leave in a hurry.
Location, hotel staff, breakfast TV set picture of most channels
Good location, friendly staff, clean rooms
Very central for business traveler. within walking distance from bus central and all offices. Poor sound isolation. SAT tv not functional, virtualy no breakfast.
fridge poor quality of TV channels, construction noise, bad view from room, flags at the front of the hotel are yellowed
Location near to Karlovy Vary centre - by car 5-10 minutes. I have ordered room in the hotel, finally I stayed in a cottage. Hotel is beautiful, cottages are awfull.
quiet, good walking and cycling from the door, close to histroic spa town (5km), friendly staff, pleasant room with balcony, good breakfst, wi-fi included. Too far out of town to walk, but there were compensations such as the lovely woodland walks.
Amazing place to stay and love the hills and the nature surrounding the hotel. Just a little bit difficult to move around without own transport. Buses are limited to a x number of trips from hotel and to hotel. Taxis are expensive.
Very nice place. I enjoyed landscape and the nature. There is a lot of possibilities for active leisure, especially in the summer time.
Cheap, peaceful in beautiful countryside The hut seemed to have been furnished from a dump, was poorly maintained and had its own mouse! but it was clean and safe and very good value.
The room was very clean. The spa facilities were nice. We did not receive a "warm" greeting.
Excellent value for money. Brand new hotel fully equipped. Great pool/jacuzzi area (paying). Very small room (although luxury). Paying parking and pool.
Convenient location and helpful staff.
the room and the bath room are big. the bed is comfortable. the view is not good. the staff hardly speak english. it is not near the spa area so the location may not be good for tourists, espectially for those who want to taste the natual spa.
Very nice and traditonal, local to shops and amenities. quiet relaxing, great for romantic break.
The breakfast was plentiful and a large assortment of food items: cooked vegetables along with assorted meats, cold-cuts, chicken legs, cheeses, salmon, and much more. short walk to the colonnade and the other fountains. old fashioned european style with very modern and clean furnishings The hot tub was too cold.
spa staff service
After we have the booking problem we went to a room which was already full. It was not nice to open someones room in the middle of the evening.
The location was nice, and the room was beautiful. The "queen" bed was actually two beds pushed together.
Very nice place in town. Hotel staff - stupid and arrogant. They like to talk and make jokes about hotel guests.
Spa sluzby nejsou otevreno o vikendu! (koupelne, atd...)
Wine in the room or fruit or champagne glass voucher 1) I aked for a double bed and received 2 single beds one behind the other - like children-i was told it was full once I arrived 2) I went to visit the spa and the russian in charge was sending me to the pool need attendants that speak english (I speak greek and english)
I really appreciated the swimming pool with a perfect view on the surroundings The staff is hardly english speaking, and very agressive in their language thinking that we do not understand. Check in and check out are awfull, more than 1 hour for each, only answer that we received when asking something is "sorry I have no time". Not acceptable for a 4 stars hotel. We asked for the breakfast in the room, was only for 1 person (we were 2) and no spoon, knife ...
Swimming pool with a view, tasty breakfast and comfortable bed. The building itself looks really ugly... In the morning some staff lady on the way to swimming pool thinking that we are foreigners was screaming on us and called us "snails" - unfortunately for her she was not aware of one of us being Czech... Swimming pool is situated in the other nearby building (not directly in the hotel) The breakfast staff was extremely quick - I went to get some bread and when I was back to my table, the rest of my whole breakfast was gone...
a lot of smoking in the lobby. no room service. the stuff is trying their best, but it s no way a 4 star hotel. wack up calls never were timely. once instead of 6.30 it was 4.30, another time instead of 6.00 am it was 6.40 am. Very bad!
a very comfortable room slow lifts and too few of them, considering the number of guests
Good location slow check in, the room smells bad in the morning
the swimming pool is very nice the design of the room is not so nice. the space of the toilet is a little small, no shower curtain in the bath room, no kettle in the room to make hot tea. the room is a little cold at night. the swimming pool has no discount for the hotle guest.
The view from the balcony (if you are on the right side) is very beautiful. The staff is unfriendly (at the cafeteria and at the swimming pool). The rooms are old-fashioned. (The TV and radio maybe from the 60's.)
location, value for money all was fine
Best location. Cheap rooms. Nice Stuff
Location. Hotel entrance was locked and no sign as to where and how to get in. I tried calling the hotel, but the staff hung up on me three times. After 30 minutes of searching, finally walked into a random hotel, where I was told that I can check in there and was given a key for the locked hotel. Nightmare!
Great location, friendly staff, functional, comfortable room
Cleaning staff well.Big light rooms
The breakfast The rooms had no thick curtains and the light from an external light along a path kept me awake for part of the night, the lift next to the room also made a horendous noise, The bathroom had no blinds and i could wave to the buiders working up the slope whilst on toilet unpleasant
I am very disappointed with the facilities, the room amenities, the lobby, the lift. I regret that I took this choice.
The reception is in another hotel. Breakfast is also in another hotel. There was a disgusting smell like gutter in the bathroom and the facilities were from Soviet times (in all respects)
nice personnel, quality of bathroom smell from the kitchen, quality of cusine
the hotel must put up signs in town like many other hotels indicating where they are located. many guests cannot find the hotel and yet once found, it is a great place to stay.
Excellent location, very clean, very comfortable.
Liked the location, the room was great with nice balcony overviewing the street, nice big bath and floorheating in the bathroom, big bed (deluxe double room) Small breakfastroom was full, wanted to eat with four so receptionist wanted to offer seat outside in 10 degrees asked the receptionist to give us a ring in the room, but after 30min checked ourselves and plenty of space no call from reception. Poor selection of breakfast most of it gone at 9.30 asked for scrambled eggs but that was too much effort for the cook so it did not happen
The hotel is new, comfortable, situated in the center, has a good cookery. The work of waiters should be improved. This hotel is lacking in descents for perambulators.
Situated in the Town, absolutely perfect . Very poor english knowledge. Parking with car,not was really easy.
fairly, well appointed rooms, nice, large bathroom. Location is right on the main promanade, close to the shops. Our room was in the back so it was quiet, don't know what it would be like in the front of the building. The breakfast was ok. Incompetent and rude front desk upon our arrival, spoke no English or German; they had no parking for us even though we requested it on the reservation. Proceeded to tell us that we did not tell them about the parking reservation and directed us to a hotel, 20 min walk away, where we could park and pay more than the rate quoted in the reservation (and on their website). After being shown the reservation with the parking details and complaints from us, they arranged for parking in another hotel about the same distance away, for the remainder of our stay.. To their credit, they paid for it. The hotel had not hot water between 7-9 AM and 7-10:30 PM; we were told there was a "problem" and to wait for 10-15 min. which turned into hours.
Great bathroom with a wonderfully large bathtub to soak. The room was very classic in decor, elegant and comfortable. THe staff were very helpful and accomodating. The location was right in the center of things making it easy to walk to wherever we wanted to go. The hotel restaurant served very good food at reasonable prices. The wirlpool sauna room was dissapointing.
Cleanliness No tea making facilities in the room
The rooms were very comfortable and the bathrooms were beautifully appointed. My only criticism is that not all the receptionists spoke good english resulting in confusion when settling the bill
I like the luxury environment, the quiet street, and the view from the Hotel. I like that near the centre of Karlovy Vary downtown. I do not like that the stuff speaks very low level English. I could not explaind a lot of thing. I hated that the wifi did not work. Today a luxury hotel must have working wifi.
Staff were fluent in many languages and very friendly. Valet Parking. Restaurant excellent
Everything. All the staff were excellent without exception, the restaurant is one of the best in the Czech Republic, the location is very central for walking everywhere, and when we had to leave at 5 am the last morning, the night clerk had packed two breakfasts for us!
A very comfortable period hotel with a first class dining restaurant. The hotel is centrally located in the historic center of Carlsbad The hotel is difficult to reach by car and there are extensive street improvement works underway immediately outside.
The Hotel was stylish, clean and cosy, the staff was very friendly and helpful. Nothing
A combination of the room, the staff, the Wellness centre and the restaurant meant that we had very little motivation to leave the hotel even though the pedestrian area with shopping and the famous spa waters were just outside. Book early for the restaurant, it is not to be missed. Reconstruction of the pedestrian area adjacent to the hotel will continue at least to the end of 2010 - if you are going during the week ask for a room at the rear of the hotel away from the early morning noise. At the weekend there was no work being done.
It's a nice little hotel, with great location and a very good breakfast. The room was clean. On the first day the receptionist was not very polite. However, all other hotel stuff were polite, helpful and friendly. The swimming pool is tiny and the sauna was not working.
Good location, service good, with a priceworthy first class restaurant! We would like to have total service at the outdoor restaurant, which had the best location and did not use it.
Good location, service good, with a priceworthy first class restaurant! We would like to have total service at the outdoor restaurant, which had the best location and did not use it.
Central location. Sophisticated restaurant. Valet service taking car to/from the underground garage. (Temporary) roadworks on the street outside (fortunately the workmen don't work weekends, which was when we were there). Car had to be delivered to the hotel door by a member of staff, entailing an approx 10 min wait unless you had the foresight to pre-order it.
The staff were very attentive. Good location, good breakfast. Price
Room was very nice, the breakfast was wonderful. We were not able to have coffee or drinks in the evenings on the patio in front of the hotel. It was closed after 10.
Restarant, breakfast, Location, atmosphere very little lobby.
Central location, cleanliness of the hotel, friendly staff in reception. The massage was a bad experience. Unfriendly, unprofessional.
Great room, friendly staff and good location. Nothing wrong with the decor for me, stayed in superior double room which was huge and very nice. Had problems with parking space that I reserved, staff tried to help but obviously limited in what they can do when someone else parks in it.
service,great food and breakfast,room was large,lovely dining room
Rooms needs to be renewed. It is 4 * Hotel but just the external side and restaurant.
Poblem with parking. I would reccomend to give more information about parking possibilities. Anyway, staff was very helpful in solving the problem
The architecture of this hotel perfectly fits in the environment of the famous spa town of Karlovy Vary. I also liked the restaurant an the buffet breakfast.
breakfests and friendly receptions I'd like more russian TV programs
Location and comfort of the stay.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
Very nice view, spacious room, quiet.
good location, friendly reception, big room and free internet a little bit too expensive
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
Great location! Staff was very helpful. Lack of shower curtain!
Nothing really to complain at all! Friendly helpful staff who speak English (considering the main languages here are Czech, German and Russian, this no small feat!), the location is perfect and the rooms have a lovely authentic charm without being twee or cramped. Lovely hotel, very romantic. Not the most luxurious hotel, doesn't have its own spa facilities, but the other features more than make up for this, and is more authentic if that is what you want. Our bed had twin mattresses (which is quite normal in the Czech Republic) and the breakfast area is in an atrium area of the hotel so we could hear a bit of the morning activities from our room, but nothing to bother us.
We splurged for the deluxe double room. We had a beautiful room with antique furnishings and a wonderful view of the river. The bathroom have a bathtub which was wonderful after a day of walking around town. The restaurant also served very good food. Service at the restaurant was horrible. Despite our table reservation through the hotel, we still had to wait 40 mins for a table. After the meal, I asked the waiter a question regarding an item on my bill, he very rudely said he doesn't know and turned and walked away. Very bad and arrogant service from such a reputable establishment.
The beautiful rooms Smoke smell in the bedrooms
The staff went out of their way to help us and make our stay in Karlovy Vary a memorable one.
The location is excellent - central, with easy walking access to all the features of the old city and spa of Karlovy Vary; the management and staff are very friendly, helpful, informative and accommodating; the restaurant is first class; and parking is free, in the street outside!
Friendly staff, lovely room and excellent food. We ran out of hot water during the evening and there was none the following morning and whilst they appologised I rather expected a reduction in the room rate.
Good hotel, friendly staff, value for money in an otherwise very expensive town
we did sightseeing in Karlovy Vary, didi shopping and took some spa treatmen
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.
there was no door for the bathroom!!!!!!!!!!!!!!!!!!we booked a room with double bed but there were two seperate beds, the one above the other (κουκέτες).
Best location , only few minutes can access to main bus station and not far away form the center of Karlovy Vary . Best price and Yummy breakfast ^^ Very nice staff , it seem is a family run hotel !! Recommend for budget traveller Reception not 24 hours! There have no lift inside the hotel , if having heavy luggage , diffcult access to the room !!
Cozy rooms , good situation , nice staff, reasonable breakfast
We stayed in room number 18. This room is very small (max. 3X2 m) and, which was first time in our lives, without window!!! The only window was a tiny window in the bathroom. So, the room was very dark. Two beds were located in different room corners. No trash can in the room. There was only a tiny one in the bathroom. The furniture is old. We would change the hotel, if we had stayed longer. There is no fun at all for staying in this room / hotel.
Room was clean and had a good shower. Great location and having breakfast out on their terrace in the sun was a nice way to start our day. Restricted check in times.
Handy location in town
very nice hotel situated in the city center ,small and very well situated hotel parking a little bit to far (in a private and guarded parking) but with payment
Threadbare carpets,dark corridors,jaded small room,thin walls,unmanned reception,entrance through cafe,reception hardly spoke English.Water was cold but staff not interested until I asked for a price reduction.More like a cheap backpackers on an off day.
friendry staff weneeded table in the room and elevator