Hotel Costa del Sol

The rooftop pool offers a beautiful view and a great location, allowing you to see the sunset and feel like you are in another world. However, some guests have mentioned that the facilities are very old and not accurate with the pictures from booking, and the pool was found to be dirty with beer cans inside.

All the staff members we met were very friendly and helpful. The food was very good, and the menu was different every day. However, some guests have mentioned that the restaurant is spacious and the food was lovely, but unfortunately, the experience is spoiled because it is extremely hot in there, and there is no air conditioning in common areas.

Some common concerns about the hotel's facilities include the very hot lobby that smells like fish, very old facilities that do not match the pictures from booking, and poor conditions of doors, taps, and floors. Additionally, guests have mentioned issues with the check-in system, the lack of air conditioning in common areas, and the need for maintenance.

Yes, all the staff members we met were very friendly and helpful, providing a positive experience for guests.

The high season is in January, while the low season is in February. It's important to consider these seasonal variations when planning your visit to the Hotel Costa del Sol in Cartagena, Colombia.

Several guests mentioned the beautiful sunset views and feeling like they were in another world from rooms with a view. Consider choosing a room with a view to enhance your experience.

Some guests found discrepancies between the room descriptions and the actual facilities. It's advisable to verify the room details to avoid any surprises upon arrival.

A few guests experienced long check-in times, with one mentioning a wait of about 3 hours. Plan accordingly and be prepared for potential delays during check-in.

While some guests enjoyed the rooftop pool and the beautiful view, others were disappointed by its cleanliness. Manage your expectations when considering the rooftop pool as a facility.

Despite booking with breakfast included, some guests faced issues with the hotel refusing to provide breakfast. Double-check inclusions at the time of booking to avoid any misunderstandings.

Several guests noted maintenance issues such as doors, taps, and floors in poor condition. Keep in mind that certain facilities may require maintenance during your stay.

The hotel's proximity to the beach and various shops was appreciated by guests. Take advantage of the convenient location to explore the nearby attractions and amenities.

A few guests mentioned the lobby smelling like fish and the lack of air conditioning. Be prepared for any potential discomfort in the lobby area and consider spending minimal time there.

Some guests faced challenges due to language barriers, particularly with English-speaking staff. It may be helpful to have a translation app or basic knowledge of Spanish for smoother communication.

While some guests praised the food and friendly staff, others highlighted issues with the restaurant's extreme heat and the hotel's overall condition. Keep realistic expectations regarding the hotel's facilities and services.