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Nothing. This is not a 4 star...
The reception staffwere off-hand and not helpful. Service at the Bar was (effectively) non-existant
it's almost 30 years they don't do any maintenance, it's a disaster from window to toilet. I was in room 415.
The receptionists were excellent. The first one knew my name, and they all learnt my room number. Booking-in and out was quick and pain free. The cleaners were efficient and unobtrusive. I liked the easy way the original receptionist helped me with logging-in on my lap-top, and I certainly valued not being charged extra for that. The hotel is obviously 'dated', but even so, I thought a hotel of that quality would have a swimming pool. The room keys were lumpy, and not always easy to use. The modern 'plastic' key is worthwhile. There was only one choice of fruit juice at breakfast, and that tasted artificial.
Location was good The hotel was tired grandeur and did not deserve a 4 star rating. The en suite was cramped and not as clean as I would have expected
Room was clean although outdated. Breakfast service:softmachine out of order;boiled eggs out freezer;ham cheese not cooled served;coffee poor quality.Hotel is outdated & old ; outdated & old furniture.
Personal welcome, and our single room reservation was upgraded to a double. Charming ambiance and decor, within easy walking distance of Sanremo, quiet, nice breakfast, comfortable beds. Our rooms overlooked the front garden, nice and bright. The signposting from the main road could be improved. You see the hotel sign below, but the turning is up a small lane which is not marked with any directional signs. There is another hotel on the way up that hill with no onward directions to the Grand Hotel -- you just have to proceed on faith. I imagine some guests would miss the turning off the main road, and when we arrived we weren't sure where to park as there were no signs indicating parking areas.
The hotel was ill-maintained, poorly staffed and access was difficult (no signage, driveway under repair, and ill-lit stairs. Breakfast was basic - don't know how they deserve 4 stars.
The front desk supervisor was rude. I travel a lot but have never ever faced the situation when a guest says hello at the reception and receives a strange look and no reply+ an arrogant look from the same person every single time while passing the front desk. This is absolutel. Unacceptable and unprofessional.
The location in the ligurian hills is nice but it is a bit cumbersome to reach. Plenty of parking in the garage and a gorgeous pool.
Very nice locations, excellent interior and cosy atmosphere Hotel staff at breakfast was horrible - cold food (omlet and sausages), no coffie in machine, no juice in machine and no willingness to solve situation for hotel staff side.
the asy way of being able to live mu stay the gfarage is slightly not up to standard
Good restaurant - Beautyfull surrounding - spacious room with cooking facilities Very bad bed - was like sleeping in a camper. When we entered the room I had to kill two big creeping insects first (ugly beasts). My wife was afraid entering the room further and did check the beds first (she was afraid of fiding more insects).
A wonderful mountain view in lovely surroundings with a peaceful atmosphere! ...... the long....narrow...nerve wrecking drive up and down the mountain to get there and back.
landscape, location, spa and buffet breakfast. the highway is near the hotel (even if there is no noise), but you cannot see it from the pictures on the web site!
I was unaware the hotel was still being built...
Responsible reception staffs. Clean swimming pool with much beach chair-beds. Large room. Squash coat. Convenient location to visit both Sanremo and Imperia. Sofa-bed in flat was short and uncomfortable.
The Spa was nice. The rooms were terrible. Very uncomfortable.
Quality of the food
The grandeur of the Hotel. It is very classy and chic. Some staff was very good, friendly and professional. Some staff, especially at the restaurant at the pool was absolutely not suitable for a 5 star hotel.
if something to mention - some areas could get some rework for a 5 star.
Excellent private beach and terrace, air-conditioner working well, cleaning staff tidies up room regularly. Great location, just 5 minutes walk from the main shopping street.
First class hotel, all done up in marble and Italian charm with service to match. It wasn't in walking proimity to anything besides the beach. Unless I missed it, and If that's a negative). But the beach and pool are absolutely gorgeous.
The Spa and the waiters/bartenders/room service. The rooms are disgusting. The furniture is old, worn, and smelly. The wallpaper is peeling off the walls. The carpet on the stairs is worn thru. The woodwork is broken and worn. The doors are scratched and in disrepair. The bathrooms are moldy. The ceiling tiles are displaced. The bathroom doors are coming apart at the bottoms. The wall plaster is in disrepair. The pool area is moldy. The pool bed cushions are moldy. The pool is horrible. The pool is missing large sections of tile. The wood decking near the pool is uneven and in disrepair. The paint on the exterior of the building is peeling and the upper floor is missing large areas of paint. The hotel is disgusting. DO NOT STAY HERE! FILTHY, DIRTY, DISGUSTING.
The position, the service, the pool, the decor and the valet parking and the fact that it met my request for a quiet room
Luxurious hotel (didn't visit the spa area), few guests and very attractive "2 nights for 3" price package in the off-season Quite some noise from an event at the beach with loudspeakers reached the terrace and pool area all weekend (daytime). The pool restaurant was too expensive (pasta dish - no sea-food - 23 Euro!).
Location is excellent, the service as well.
A bit outdated, but well maintained old luxury hotel. Very beautifully located with a great view on the sea. Spaceous room, good breakfast buffet. the waiters are arrogant and unfriendly
The hotel is an excellance envirnoment, friendly, genuin interacting with customers and on top of that it is a pradice over looking the lovely medetirenien. Thanks for every body. I should be honest and fair to say, nothing is negetive.
The hotel setting is glorious overlooking the sea and the pool area if fantastic. Having no iron or ironing facilities on a 5 day stay I only had ironed clothes for three of them and it cost a lot of money to have them done by staff.
Motel for trevellers with a car, easy access to the village and sea coast lobby is very small and poor, room space rather limited
The hotel is very clean, staff is friendly,very close to the beach, fair price for minibar and food. sometimes poor wifi signal on my room
free parking, far away from the city. it is in the middle of nowhere. there was no other activities. only bed and breakfast. You eat the breakfast in a cellar. expensive on weekends.
the room was great and the parking also!
Car parking, ideal location for sea and historic centre The bed was extremely hard to our taste.
Helpful and friendly staff Difficult to find without sat nav directions
The location of the hotel was very good and the fact that the car park was just outside of the room.
Visit monaco, Nico, Sanremo
The Hotel is great for the price. The parking at the front of your room is an added bonus since there is no distance to load your car... and the showers, super nice multiple style walk in type. Its the only reason i'm writing a review - the showers were great...
Central location, friendly helpful staff,room was great size
Excelent hotel, beautiful room and bathroom, great position, next to the casino, at the beginning of the pedestrian zone at the entrance of the old city. Wonderful view from the balcony. I would recommend this hotel to everybody. Bravo! No.
the most of all the superb view over the golf and the city, from the roof, where there is also a nice jacuzzi and a refreshments bar! parking still remains a problem, but this is part of the local italian charme!
clean room, friendly staff, hotel is very close to center, casino and beach, and not far from motorway, room had beautiful seaview, generally this is an excellent hotel to stay for holiday, or business. breakfast was every day the same :-(
Not really sure! We thought it was a three or four star hotel. It was a two star at best! I could not say anything good about this hotel. Room smelled of cigarettes even though we were on the non smoking level. Loud, noisy room. Hard mattress. The maid threw away my wife's facial wipes. We've never had that happen in all our experience in hotels. We could not believe it.
We enjoyed our stay, the hotel was everything we needed. Staff were very helpful and attentive. Great location for the casino and all the designer shops. We would stay there again in the future.
Good location, suite was comfortable and generous, breakfast setting on roof was excellent with the view, good access to shops, restaraunts and waterfront (short walk of 200 metres) Noisy location as on main Piazza and next to Casino, car parking for unloading was a challenge, but good help from hotel staff, carparking is in a garage some distance from the hotel - but was available and good help from the staff, breakfast choice was a a little disappointing,
the location of the hotel the access to the hotel is difficult,the parking is 400 meters away,the lighting in the room could be improvedby separating the bathroom lights switches.the bed matresses should be changed as they are deformed already.
accommodating staff very much nois from the street till after midnight
Excellent location, service and value.
We were very disapointed by the sea side and the situation of this hotel outside the town. Therooms are corects Too expensive by booking on your web site, The advertise of price was the same directly at the hotel or by booking.com
The hotel was a perfect stop for us but a little expensive considering the season.
Swimming pool Room with balcony breakfast poor-no variety day to day
The service of reception.
Staff were very friendly and happy to help us with our dismal Italian and speak English for us. Sadly the weather meant we couldn't use the pool, but that wasn't the hotel's fault!!
Your staff is excellent,. The atmossphere at the hotel is very friendly, I felt right at home. I loved it so much so I made a reservation for the enxt year. Noise at 7 am or so garbage pick up. I presume not all rooms have that but mine did
nice location and surroundings room was very small and furniture old
Room comfortable and clean. Ok size and nice balcony. Great pool and gardens. Not too far from town. Free wifi. Has an arrangement with private beach club close by. But was very busy and more basic than some.
Location near a clean sandy beach (5 minutes' walk) with reserved spaces on the beach for hotel guests, but also near enough to the city centre to be able to walk to the shops and tourist sites (20 - 30 minutes). Secure car parking available at a reasonable price. Free internet use. Clean swimming pool. Boring breakfast, with menu unchanged for the whole week - cold food only.
We enjoyed breakfast at the pool. The pool was also very quiet and relaxed. The expensive view to the see was mainly covered by beatiful and tall palm trees.
room too small , breakfast poor
Clean & well run with good facilities,adjacent to beach & town Staff were reserved & breakfast could have been more varied
This hotel was quite old and would have been splendid in it's day, it seemed rather eccentric but in a nice way, so if you like something a little bit out of the ordinary and not a big chain hotel then I would happily recommend this property. The front desk staff were lovely and upgraded us to a sea view room. The bathroom was large and well equipped. We enjoyed our night here.
The placement in front of tehe sea, te view over the city and the bay, the old style of the hotel in general, and also the personel. The night illumination of the room. It is too cold
No gym, rooms a bit over valued for the price
Free Parking As all hotel rooms in Italy, the beds are back breaking hard.
Location. Breakfast service end at 09:45, a little too early for people on holiday and with jet lag.
A very good welcome having stayed before.Further improvement in the quality and service of breakfast and dinner.Sea viiew room with balcony was excellant. NO
Nice sea view. Poor breakfarst
It was staying like in museum. Excellent place for relaxing.
This Hotel gave us the impression of Luxury and Class. It was very reasonably price for such a wonderful Hotel. I would stay there again. I loved that it was close to the beach. The only sad thing was the really awesome looking pool was not open yet.
hotel with spirit of aristocraty :) very quiet and relaxing. not modern (design of 19 century). large and beautiful halls. classical music during breakfast. the furniture could be better
Room lovely-clean and comfortable. Pool great. Staff friendly and helpful.
The sea view from the balcony and close to the beach. And the free big parking place behind the hotel and that the breakfast was included. The ants in the bed and the air-condition did not work in our room. Noisy street outside the hotel.
Friendly staff, nice pool area, close to San Remo centre, free internet, nice breakfast buffet if you arrive before 9 AM We were traveling with two teenage children and had a confirmed reservation for two rooms next to each other. On arrival we were presented with rooms on different floors. The staff were helpful and found us rooms on the same floor, but not next to each other for the first night. Next morning we were given two adjacent rooms. Thus we saw four different rooms, and the standard was wideranging, to say the least. One of the rooms on the first night smelled very bad, and we would have left the hotel if the staff had not found us new rooms, which were fine for the price. The hotel was in general a bit run down. We were informed that use of deck chairs at the pools were 7 euro per person, but the hotel never charged us.
the pool - also the staff were able to get my room ready fast as I was early - really liked that. :-)
Actually nothing and moved to another hotel for 2 days! I wouldn't describe this hotel as a 4 star hotel more as self catered apartments and the building doesn't appear fully finished! The so called bar is situated by reception and has no ambience with only 2 seats. The food in the restaurant was poor at best and despite staying half board decided to eat elsewhere. Even breakfast failed to be provided with any degree of quality and cold coffee!
new and clean
Location and modern features Hot water did not last more than 10 minutes. This does clearly makes the hotel over rated – not four stars. The hotel staff knew of this issue, and stated that a new central hot water system would come in November.
Location is good very close to San Remo,and very well indicated on the road what make it very easy to find Room was really dirty, had to ask to repaint the wall, change the WC what they did after asking several times..., but the mattress was as well really dirty what was more than disgusting. Breakfast was fair but as well the restaurant was dirty...
The room was clean, nice swimming pool, quiet situation, nice breakfast buffet Old infrastructure and shouldn't have 4 stars but 2 only, I do not recommend eating there except for breakfast
The place was clean, the personnel attentive, the room comfortable, and the price was good. Difficult to find. It is not on TomTom.
the staff was generally helpful. The hotel is not nearly as close to central city as advertised. It is a 20 minute trek, and if you are trying to do it at night...forget it. You will have to take a taxi. The hotel also advertises a shuttle to and from center city, yet this shuttle operates for less than 4 hours a day!!
The hotel is old and has very old furbishing. I was expecting more luxury from a 4 star hotel based in San Remo.
Hotel staff was not very attentive. Rooms are rather poor equiped, the furniture is old, air conditioning is poor too. It is very strange that this hotel is 4-stars.
very noisy cctv camera just above balcony, despite commenting to reception - nothing was done
The hotel is old, I would not rate it a 4 stars (I would say 3), but price is correct.
Close to ocean, Belle Époque dining room, concierge spoke german, english, french and italian. Great breakfast buffet
Very good location. Clean and large room. Exceptional breakfast.
Nice decoration - vintage hotel The air-conditioning was not working and breakfast was very poor.
Crazy ded To have better meal. Bad milk was given.
Very good location of the hotel, friendly staff, nice, spacious and clean room.
Cleanliness of room and friendly personnel
the price and location Very tired and needs massively updating.
We had a magnificent view of the sea. The room was very clean. The staff was nice (for instance, on our arrival, we crossed the cleaning lady in the corridor, she asked us our room number, and directed us to it with a big smile.. Just like that without us even asking).
Service was good but the hotel is very outdated.I would not stay there again.Construction going on across street from room I was in.
The location was great, the room was large, light and airy, with a large bathroom. It was artistically furnished. No
restaurant only open 1 night
Friendly and helpful staff, quiet location close to the sea, sea view from the balcony Room definitely needs refurbishment, towels and bed sheets have some unpleasant smell, no fruits/vegetables for breakfast.
Good location Very tiny rooms in a bad condition.
Attractive building and helpful staff Breakfast was poor with no fresh croissant, bread or pastries ham or cheese but coffee was good.
The location is excellent, close to the sea and to the center. It's located on a back street, up in a very nice garden. It would look fabulous if better maintained. At least the bathrooms looked clean. When we started the climatisation, it smell like used socks. It faded after a while. One of the rooms looked pretty bad maintained. Another one looked fine.
Breakfast was ok. There were so many things that I don't know where to start from. The staff was so bored that our coming there looked like a torture to them. The room was probably cleaned the last time during the 50's, such was the level of dust on the furniture. We also found gum sticked to the bed and the water for the shower lacked pressure and stability (either too warm or too cold). Also the plugs didn't work, so make sure you bring your telephone already at full battery.
It's a nice hotel, very clean, close to the beach and the city center, easy to find. I recommend.
Beautiful location with view of the sea. Very close to the downtown shopping area. friendly staff and very good breakfast. The shower stall was cramped and inconvenient.
The beds were good. TV Channel selection was poor. Shower water pressure was terrible and bathroom was not clean smelling. Power access was limited in the room.
The staff were very friendly and helpful. The location was very central close to the beach and also the shopping. The view especially from the breakfast area was very nice. No the reviews were very accurate so there was no negative shocks or surprises.
The hotel staff were friendly, the hotel was very clean & in a good location. The hotel were not able to provide an Iron, the bathroom & shower were very small. The bed was very uncomfortable.
Close to old City. Limited car parking
Service and lokation was very good The breakfast was not the best, you have to ask for more bread and orange, make a tabel with orange, bread, a coffemacine, so the guest self can take what there want.
Very good personal, good location and free parking
Great staff. Room was nice and cool. Good price for location. Located on 4th floor and up with unreliable elevator. Only issue we had.
Central location, great view from our room
It was very central to every thing It said that there was parking available, what it actually meant was parking in the ordinary street
Excellent attention. The hotel is very well situated, close to the train station and very good beaches. The room wasry, large and quiet. Staff extremely friendly and helpful. The hotel itself has a unique style and it is a place were we would def like to stay again.
I enjoyed talking to friendly staff and having the breakky at the garden. I had a very clean room, and spacious. It is very close to the railway station, to the city centre and beach. Simple hotel (book anywhere else if you are looking for luxury), but good value for money.
very nice staff,breakfast in the garden is magnific,big rooms
Being handed a beer on the house on arrival. Gps didnt pick up the street which made it hard to find although it is v central.
The staff in the hotel were friendly and more than helpful .The rooms were very clean and the hotel was very child friendly.
The area in which the hotel was located and the staff were friendly. Breakfast good too in the garden. The directions on booking.com were cmpletely wrong though and it took us 40 minutes after a long drive to find the hotel. I think you need to take another look at that. A little tired, but I can understand that. It's expensive trying to update large hotels like this. The bedrooms are too small for 4 people, but for one night you can deal with it. It was also noisy, again expectd with a hotel I guess.
The hotel has the beauiful garden, which has been kept in manner by the dedicate gardener. The hotel locate between train station and central as well as near from the seaside, which is good location. The hotel staffs are kind and try to communicate with English. We stayed for three nights and enjoyed cafe in the garden every morning. All of the rooms locate ground floor in the attractive old italian building, where we can enjoy the view of the beautiful garden.
Great staff, good breakfast and great location.
The location of the hotel relative to the train station was excellent. Although we arrived early, the hotel staff welcomed us and looked after our luggage until our room was ready. They also offered refreshments. A very good effort to communicate with us in English was appreciated. The breakfast was a pleasant surprise - not expansive but adequate. The room was quite simple but clean and cool. We had a room looking out to the back alley so the view was minimal, however, we appreciated the lack of traffic noise. Travellers tip - Having eaten our fill of pizzeria fare, we searched for somewhere serving roast chicken. We found the Buena Vista Restaurant near the Casino. We were treated like royalty and had a wonderful Argentian meal. Although very clean, the beds and pillows were not the most comfortable.
Clean room. Quiet location. Distance from beach and town centre.
Great view Quite far from town, terrible road to hotel, breakfast coffee not worthy for Italy, no wlan, pool was not in such a good shape anymore at the end of the season
splendid view, excellent pool, spacious room with a huge terrass, very nice, modern design, design lobby, fine parking facilities (included in price), excellent value for the money overall a lot of little things didn't work like the lock on the terrass sliding door, the in-room safe, the shade that supposed to roll down over the sliding door. Also, the dog was not welcome everywhere and the staff was not always nice about explaining the rules. The restaurant only offers one fixed price menu for each meal which was odd and it was decorated as though we were at a wedding reception. The place deserves WIFI internet access, instead they treat you like a criminal when signing up to use the Internet machine in the lobby.
Good location, elegant building, nice sunny room with 'vista mare', proper parking, kitchen in the standard room !!! Shower facilities a little bit worn out.
Quiet peaceful location. Pool Far from town centre but shuttle bus provided was very useful.
location,bed comfort too old facilities in noway a 4 star hotel
The owners or mgt. of the Hotel are very good people and provide you with good information and attention The decoration of the room is really very good Shower is too small ( 1 square metter ), in the Suite Orchidea ; Parking is Difficult
Small, intimate hotel. Excellent breakfast. Rooms have names, not number what makes you feel like home.
Friendly and helpful staff. Willing to store bags when we arrived early. Excellent restaurant suggestion. Exceptional breakfast. Public rooms more characterful than our room. The hotel does have other rooms with more luxe.Note, about 20 steps up to the front door. Porter available once you get inside! Very convenient to train station. Quite a bit of road noise. Fortunately, we could close doors to inside porch and bathroom with A/C on. Just a fact of life in an older hotel right on the main street.
Everything was great :)
Soaker tub, friendly staff, decor Parking was limited and difficult to enter.
The staff were very friendly and mad us feel very welcome. The breakfast was excellent. The bathrooms could use some upgrades
safe free of charge. refrigerator in the room. sofa for a kid small pool in the open air (and his location was not coinside with the ad that we saw on TV: not in the roof or last floor). very noise outside (so, don't forget to close the window)
Charming hotel, friendly staff but not 4 star hotel. Needs "facelift"!!
friendly and helpful staff poor coffee at breakfast