Ramada Limited Catlettsburg/Ashland

Smelled of stale cigarette smoke in hall. No smoking room I had on 2nd floor smelled of stale cigarette smoke.

Super sweet personnel and location was perfect. The water in the inside pool was a bit tooooo cool! The walls are super thin..could hear people in bathroom of next room..ugh.

the breakfast was good. the hot tub wasn't working and wasn't told about it we had to find out for ourselves and when we said something the staff acted as if it wasn't their problem. it was like sitting in a community bath tub it was gross.

Easy access back to the interstate. I had a non-smoking room. Yet the bedding, bathroom snd room smelled of smoke. Also, outlets were few snd inconvenient.

Morning breakfast was really good. The staff was really helpful. Bad Location. Our bathroom had really bad stains on the shower curtain and on the walls. The people that stayed upstairs stomped there feet when they walked. The people in the next room were loud at 11pm-4am screaming at god knows what!

I requested a handicap room for a person in a wheelchair. They gave me a room with a roll in shower, but there wasn't a chair or bench in the shower. I requested a chair for the room. They refused and said I should have brought my own shower chair. They said they were ADA OK. I check with ADA and found they lied. ADA requires a chair for bench. I tried to talk to the manager when I was leaving and was told I would have to call her from my room and I would be charged for the call. The manager does not let anyone else in charge to handle complaints and she is available only on certain days.