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Everything was great!!
The staff were extremely polite and helpful at all times. The breakfast was excellent and there are extra facilaties provided for guests such as: a coffee bar, free internet access and printing, ATMs,pool, gym etc. The rooms are comfortable and the maid service generally good. The local shuttle bus also goes from right outside the front of the hotel. An excellent hotel, I would definitely recommend it. Very little really. The only minor issue was that the maid failed to replenish all the tea and coffee products. However, the helpful man in the coffee bar came to the rescue!
Quiet, peaceful, beautiful. Great experience No breakfast
This was a typical Marriiott Hotel with the high standards they require. It was conveniently located, with a friendly staff and comfortable facilities. It is clearly a place that I would stay at again. Having the valet station as the first greeter a visitor sees appears to be a design flaw. Having to take two elevators to get to your room from street level is a bit inconvenient. The reception level restaurant is not very visible. Unfortunately, these factors cannot be easily changed.
Breakfast, happy hour, exercise room. Bathroom. No air vent, bathtub did not drain fast enough, toilet paper holder in awkward position (had to reach back to get it). Parking was expensive.
The bed was very comfortable. The room was very clean. There is a cool macaw in the lobby that will say "hi" to you if you say hello! Free breakfast! Very friendly staff! There is a free shuttle from the hotel to Horseshoe Casino. Our room was probably not used recently because the water ran brown for a few seconds in the facets. Pool is being worked on until Feb. 2016 so we could use the neighboring hotel's pool but it seemed like to much of an inconvenience especially in December. You have to pay for parking.
Close proximity to the sport events Somewhat pricey and the rooms are in need of some updating ... bathroom was pretty old
Friendly staff, ambiance of being an old dept. store My room wasn't cleaned on the second day of my stay for some reason. There were no coffee pot in the rooms. Had to get dressed and go down to coffee bar. Called for room service for a pot of coffee, front desk told me most people just came down to get coffee.
The area was close to everything staff went above to assist with where to go what to do Not much
This gem of a hotel is located slightly off the beaten path but close enough to the city without the inconveniences. The interior design is fabulous. The attention to detail and focus on guest comfort is outstanding. I'd give the breakfast 5 stars as well. Looking forward to my next visit. The dinner menu was a bit limited. Would have liked to see more small plate/ app selections on the bar menu.
The staff was very friendly, accommodating and personable. Any requests that I made was handled promptly and efficiently. The hotel felt old and tired. The elevators were ill equipped to handle the amount of people that were at the convention.
The place smells like a sewer. Not clean and not what you would expect. Then they hit you with New York and Chicago priced parking of $30.00 a night. I walked out and got another hotel. Not worth it.
Location Cleanliness problems with a broken bed dirty mirrors
Good downtown location Every single thing is outdated and gross looking. Carpet has stains, a/c unit noisy and musty smelling, towels cheap and old. Rooms are tiny. Basically a budget oriented dump with a good location. Even the restaurant/bar was a dump. Didn't want to sit in the chair in my room as it looked like it was in a frat house for 10 years.
Good location Poor restaurant
Room was clean and modern. Walking distance to pretty much everything downtown. Shower knob was not working correctly. Water was coming out of both the shower head and the bath faucet. Bed seemed a bit firm. Bed was a bit squeaky too.
Great location. Friendly and professional front desk workers. Restaurant inside the hotel was subpar and the hostess was classless and unprofessional. Rooms were clean but old and in need of updating. Only 3 elevators for a large hotel, and they kept breaking down causing delays all 3 days.
The location was awesome. Easy to walk around the city and see sights. The first time I stayed at a hotel that gave you shampoo and not conditioner. Mold in the shower. My neck still hurts from their overstuffed pillows Cheap itchy sheets
Good location Dirty, smelled like smoke, beds are terrible, no help from staff upon checking, couldn't find reservation.
The entire staff was great but the front desk staff were very friendly and accommodating. The hotel seems a bit dated but it that didn't take away from our visit.
Great location Over priced for quality of the room. Room wasn't as clean as you would like.
The nort tower rooms have been renovated and are nice. The hallways still need renovation. The hotel is conveniently located downtown and we could park next door. The South Tower rooms were disgusting. There were stains on the carpet, on the chair, in the tub! I complained and the staff immediately moved us to the North towoer, no questions asked.
View was great Highway is loud, Can't do much about that.
The front desk staff were friendly. The internet did not work. They gave me an 800 number to call IT so they could trouble shoot. The IT called me back at 11pm and it finally worked on 1 of my devices, but not the other. The sleepnumber beds were awful, I assume they are worn out because I assume that sleepnumber beds are more enjoyable when they are new. There is considerable noise from the interstate. They provide ear plugs. I checked out 2 days early because I woke up with giant bites on my body. When I complained the GM was attentive and refunded the rest of my stay.
Location and access to downtown were excellent. Took our three small children to the pool only to find it exceptionally dirty with cloudy water. Everyone in our party had large amounts of foreign hair and filth on them upon exiting the pool. We also had issues with getting our room on the same floor as other family despite calling ahead and requesting this in the reservation itself. Ultimately this was resolved, but not without delay and much confusion on the part of the staff.
It was a very clean hotel. And had everything we needed right there. People at the front desk weren't very helpful. There was a fight being held at the hotel that first night. And no one told us I would have loved to go to that!!!
Bedding and bathroom were very clean Carpet was stained in several places. I understand from staff that carpets are being scheduled for replacement.
Not sure it was worth $200 but we had a good time. :)
Fantastic stay. We really enjoyed our stay at the Radisson. Service was prompt and polite. Our room was clean and luxurious. Highly recommended.
Clean, pleasant staff and well located to major attractions. We have stayed here many times and will again.
We were stuck in elevator for nearly 15 min, no compensation, nothing, it happened twice after they reset it, quite disturbing
Overall, the room/bathroom were clean and quiet - bed was extremely comfortable; full length mirror in room; great lighting around bathroom mirror; rain shower head; complementary water bottle. If you forego full housekeeping (Make a green choice), there's a minimal credit to use at participating food/bev places in the hotel or get SPG Starpoints - good incentive, Westin! Little perks like that are nice.
I liked the fact that it was downtown. No breakfast, No wi-if, no parking, AC was turned down to 66 in the room and it was still warm. Pool closed at 10PM... Paids $230 for one night for something that shouldn't have cost over $100 a night. All in all it was just VERY overpriced for what you get.
Hotel was clean and very centrally located!
Its in a convenient location if you are in town for business. Restaurants are within walking distance. The airport is a short drive. Staff didn't seem to care much about anything. The room didn't feel very clean. The money for the value is lacking.
The staff was awesome and definitely took care of us! The location is great, right at fountain square within easy walking distance of many places. The valet parking charge was kind of high at $30
Rooms were clean and it was close to a lot of things... Halls were a bit drab, music from the square was loud -it didn't bother us but older people may not like it. Probably should make sure guests are aware. Paying what we did ... Wifi should be free!!!
It is joined by other shops and free to the public. Dangerous entry late at night. Witness homeless people cursing guests out as they waited for the casino shuttle that partners with Westin Hotel and degrading females. Deserves more security by the door in that area.
Comfortable, easy Very loud people on our floor slamming doors late. Security did come and address the problem quickly
Friendliness of staff
The location is ideal for downtown events. At 10 at night the lobby was loud and filled with smokey-smelling, loitering, loud people that had just come from Cincy Beerfest. I had reserved (a month in advance) AND confirmed (the day before) a king room with my wife on the night before valentines day, but they said they "only have doubles left", so obviously reservations mean nothing to them. After that major disappointment (especially for the high rate) we found the beds didn't even have fitted sheets, and the duvets used two sheets rather than covers, so both them and the mattresses were exposed. The beds were hard as rocks, luke warm water is the best you'll get, and we couldn't get out there fast enough. I'm sure they treat you right if you're a member, but I would never want to go there enough to become one. Never using Hyatt again. There are better downtown Cincy alternatives.
Restaurant doesn't have many options for food would like to see more variety
Location! No free parking or breakfast, extremely small bathroom.
Overall look of the hotel was nice and makes you feel at home. The staff was helpful and upgraded my room when they were not able to find my reservation. The rooms are nice and my view was awesome. Having a hard time checking in due to the hotel failing to enter my reservation.
Didn't like that there was no notice that river view was extra until getting to hotel. Was not stated in cost when purchasing.
I enjoyed the proximity to downtown and the actual worked well When we arrived we were informed that they only had a room with 2 twin gets even though I goofed this room two months I advance. I also completed an early check in on line further requesting a queen bed and a roll away. We arrived and not only got stuck with twin beds but no rollaway, our keys were notable to be made and we would have to move to another roomwith 2 twin beds on our third night bebecause the room we were in was booked for someone else. When we were escorted by a silent hotel employee to the room as we had no keys we arrived to a room with no toilet paper and a broken phone. Over priced
Everything, had my room ready as soon as I got there,room was beautiful and very comfortable,would definitely come back. There was nothing not to like..... Instead of the weather ,it's freakin cold in Cincinnati in January
The sheets were very scratchy.
Hotel and staff were great overall Valet was professional about their mistake Valet lost keys to my car, had to locate employee from previous night stay and deliver car to my house
Location! The staff! All wonderful! The rooms are tiny. Nice, but tiny. Make sure you really like the person you go with! :)
It was close to our final place. The room was very small.
The Art Deco style, the live jazz combo in the bar; helpful & friendly staff, great location in the city! A little noisy inside the rooms (street noise)
Liked room but not view.... everyone is overly friendly View. Room service should be described better, that cheese plate was disgusting. Some of people were very pretigious
Front desk and other staff very kind and helpful . We really liked the hotel, very nice and comfy! Elegant too. Valet staff was no help at all. We didn't know what to do and they thought we should it seemed like. We assumed, as is the case at other hotels, they would take our car. We went inside to find out we had to drive all over the place to self park. That's not what we wanted. I don't know how the mix up happened but it wasn't pleasant. It was probably the concierge was the problem not the actual valet staff.
We loved the bar and restaurant. The food was excellent and the service extraordinary. The staff were uniformly courteous and friendly. Grand old hotel. Set the thermostat lower in our room on the 28th floor, but the temperature was unchanged 14 hours later.
The historic building was beautiful. The location and view were also excellent. The hot tub in the gym was barely warm.
Beautiful hotel. Excellent location
Only the location Staff and front desk not profession. Make us wait so long and then can find room for us even we made reservation ahead! Scary inside as well! Not worth is pay this price
The hotel is located in the heart of downtown Cincinnati and there was plenty of entertainment and restaurants located nearby. The room was clean and the staff was very friendly. The hotel ultimately served its purpose as a place to sleep for the night. The furniture was a bit dated and the layout of the room lacked any real appeal. The pictures online and the four star rating seemed to be a bit exagerated. I would rate the hotel three stars overall.
Loved theroom, comfort and the bathroom. Also enjoyed lobby bar.
The Location is prime. Perfect for downtown Cincinnati. The staff was nice and quick about check-in and check-out. The bathroom was awesome. It was big and remodeled with a giant tub. The bedroom itself was not impressive. I expected a historic feel, but just got more of an old and musty feel instead. The comforter wasn't clean (had to brush it off before we could lay on it), and the room itself just didn't seem clean. There was also a sunlight which would have been fine, but when you looked up it was covered in dust and dirt.
Staff was great!
The hotel was beautiful and comfortable and the location terrific. Very centralized location--easy to walk to area sites and restaurants. The wifi internet was extremely spotty and rarely worked which was disappointing and made working remotely difficult.
Staff very friendly and accommodating. Room was very clean and the bed was so very comfortable! Will definitely recommend to friends and family! Looking forward to revisiting the next time we are in the area. .
The building, facilities, & staff were all very nice. Very minor things, but our bathroom TV remote battery was dead. Also a notice before arriving at the hotel that the water pump system was going to be being worked on & we would have no water from midnight until around 6 a.m would have been appreciated.
Location and very friendly staff. Rooms were kind of small. Window to look out was very small.
I am rating The Hampton Inn. Really nice hotel. The Hampton Inn was a really nice hotel but it wasn't the hotel I reserved. I was looking forward to stay in The Cincinnatian because of the historic background and wasn't expecting at all not to be nofied in advance about their problem with hot water. We could have rescheduled our trip. They relocated us and it was a nice place (can't complain about it) but a modern hotel was not what we wanted.
Location was perfect. Right inside of everything. Valet is great! The bed felt cheap and hard. Did not get any good sleep at all and you would think after driving 10 hours in the road that day it would be easy to sleep, but the bed was old as well as all of the furniture around.
Comfortable, clean & modern. Very nice!
A good value.
The people staff where great the food was excellent The weather
Extremely friendly and helpful staff. My girlfriend and I had a wonderful time and would recommend the Marriott to anyone traveling through the Cincinnati area!
From the concierge desk to checkout from the stay, the staff was amazing. Clean friendly and just awesomeness The only downside aw back was no fridge I. The room, but I didn't request one so could have been my fault
Art everywhere, bizarre delights sprinkled throughout. Great restaurant and right around the corner from Contemporary Arts Center. Wonderfully colorful staff.
Love 21C. They always have the best people.
Loved the fresh take on a hotel. The art was a fun experience, though I'd prefer some variety as it was all pop art. The decor was modern but still warm and fun. The hotel restaurant was fantastic. Several great upscale bars and restaurants steps away. The location left something to be desired if you want anything beyond great evening eateries or the theatre. No breakfast places around or any shopping minus Tiffanys or Macy's. It felt odd that difference sides of the sand city block can vary between lux and sketchy.
Great proximity to Great Amercian Ballpark, there was a trolley bus that took us to stadium for $1 each way. Price was inflated due to ballgame, needed another pillow on bed, and bed was very hard.
Location, shuttle service, staff was exceptional, big refrigerator I thought we were going to be able to see the river from hotel we could not. The grab and go breakfast I thought could of had more of a variety. Other than that it was a lovely stay.
Great location. Newly renovated. Clean Cost to valet
Cool building with brand new rooms. Modern lobby and design throughout hotel. Still in a 'soft' opening, so there are some things that need to be worked on. Shower drained back into the bathroom and elevators had filthy overhead lights.
Great hotel and was very clean. When i booked the room it said two queen or one king. So when we arrived i was informed that they had no king beds available. This needs to be a selection so you know what you are getting when you book a room.
Liked the room and bed. The staff was extremely helpful, they made the stay quite enjoyable as we were not familiar with the area. Breakfast was good with a friendly staff, again. Good location, within walking distance to quite a few venues. The view was of some rooftops, not the best but you are in the city. The shower was bad as the water got all over the floor when you opened door to step out. Water collected on the door edge and soaked the floor. The air temperature was hard to control with the thermostat. The light switches were confusing. I am all for saving water by not washing towels but how about a place to hang the towels, that would be helpful.
Employees were pleasant and helpful. The rooms were clean and comfortable. We had to valet the car but that was because we were not sure about driving around downtown Cincinnati. The waffles at breakfast were tough.
Friendly staff, great free hot breakfast, nice rooms Had to pay for parking
comfortable bed, quiet despite being busy, great breakfast, convenient location can't think of anything
Clean, comfortable, most of the staff was friendly and accommodating. Larger room than I expected, convenient location to visit UC. Once I actually got into the room, I was happy with everything. Some staff weren't as helpful or welcoming. Poor communication: I arrived at 10:00 am and asked if they had anything available yet. They told me they were fully booked and check in was at 11:00am. Reasonable, so I sat and waited in the dining room area across from the front desk. 11:15 comes around, nobody has said anything yet. I go up to the desk and ask for an update and they tell me nothing will be ready until 2:00pm. Essentially, I had been sitting there rather than walking the city. They took down my number and said they would call me as soon as something was ready. I left at 11:30 and had events at UC from 2-5:30, so I didn't come back to the hotel until almost 6, but nobody ever called me.
Room was comfortable, not too hot or too cold when we came in. The bed was comfortable. Bathroom was HUGE with a tall shower. The website did not inform us we would have to pay for parking on site.
Comfortable. Nice staff. Large breakfast. Was on the first floor, was noisy. Small fitness room. Bad coffee.
Very nice hotel. Great location, nice and clean with in the whole hotel. Nice clean bathroom, big comfortable bed., Nice and helpful staff. Located around shopping area within walking distance
Beautiful room, really comfortable bed, very helpful staff...I travel for work and this is the best hotel experience I've had in a long time. Breakfast offerings could be more diverse, (breakfast is free) but what was there tasted good. Other than that, this place really was great.
The hotel was very clean and the king room was very spacious. The breakfast included hot items and there was a wide variety to choose from. I would definitely stay here again.
Breakfast was very good. House keeping doesn't clean the rooms. Thur Evening Check-in, floor wasn't vacuumed. Fri returned from an all day outing, bed not made, floor still not vacuumed, no dirty cups removed nor replaced with clean cups, no soap or shampoo/conditioner replaced. Sat evening returned from all day outing, floor vacuumed - YAY!, requested clean sheets - didn't happen, dirty ceramic coffee cup removed but still not given a clean cup. Sunday returned from all day outing - room cleaned - YAY! but the sheets were not changed - i left a very small safety pin, pinned to the sheets and all 4 pillow cases. At check-in I asked about coffee being available in the lobby at 4 AM - I was told coffee is always available. I had to leave at 4 AM on Monday morning and was told by the person on duty that coffee is never available until breakfast at 6 AM. That's fine, just don't lie. Since I let the front desk know on Fri evening that nothing was cleaned, I'm sure that is why I never got clean linens when I asked for them on Saturday. House Keeping staff definitely doesn't follow the hotel's rule of clean sheets every 3 days. Whenever I heard the name Hyatt, the words classy, respectable, quality came to mind. I'm very disappointed. I will never stay there again and I visit this area often. Looks like their competitors will get my business.
When we arrived, we were greeted by friendly staff and check in was fast and hassle free. The hotel was very clean and modern, as was our room. The bed was probably one of the best I've ever slept on, while traveling. Plenty of near by restaurants to choose from and easy access to the interstate. We were in town for a concert, and would definitely stay here again. Love this place!
Liked overall appearance. Liked the split areas. Great accommodations. Very friendly professional staff. Clean. A/c was not sufficient for our liking. Not enough hot water for Sunday morning shower.
The room design is unique, spacious and most comfortable! My great nephew stayed with me and having 2 sinks in the room was a definite advantage! Beds are unbelievably comfortable! The breakfast that was included with the room rate was abundant and delicious! The route to this one from the main interstate is a little circuitous, but once I learned the route, it became much easier.