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hotel staff does not speak English well, which caused some problem/s on communicating between guests and staff. the policy of the hotel stay that the guest MUST throw away his/her waiste and SHALL be checked before check-out, was NOT advised at the time of booking. This is not a fare rule on business manner to the customers.
Great location and well designed hotel. Being built for the winter sports market meant that there were solid floors everywhere which made it very noisy. Not much choice of food during the summer period.
Near the skiing areas and city The poor service
close to ski lifts etc and good value faciliities in the hotel all geared to Italian customers rather than other foreigners and the staff not that friendly or helpful
The hotel was comfortable and the staff accommodating but the tru benefit is the excellent location and superb family friendly surroundings
Good service. Nice view across the town Sestriere in clear weather! Soory, I did not pay for a battle of stiil water from mini-bar when I left your hotel. When I will be in Sestriere next time i`ll pay... Please, make an instruction about internet connection in a room, or rather make Wi-Fi for all hotel!
I like this hotel, i like Sestriere, i like ski, snow and mountains! Thank you for good vacation! Please, make breakfasts more various!
The location could not have been better, about 7 mins walk to the main ski-lift but yet situated on a square in the centre. The hotel is quite basic but is clean. It is classed as a 4* hotel, but seems more like a 3. The staff were incredibly helpful.
friendliness of staff and relaxed atmosphere
location, view, staff, market, laundry, Wi-fi connection garage is very dark and tight parking spots (need better lighting system), access to master thru other bedroom and no windows in that bedroom
wonderfull mountan veiw from the room. Big balkony. Comfortable undeground parking is free of charge. Comfortable big sleeping bed. Night portier does't speeks English.
The accomadation was surprisingly standard, despite the reviews I had read. We were all quite satisfied with everything. It is a bit off the town center and the lifts. A pity there is no Wi-fi in the rooms.
the atmosphere no light in the closet
The atmosphere that you can feel in this hotel is special. Every single room is different from the others, perfectly designed and very well kept... All is like you would like to be! But the most important and impressive think is the kindness of the young stuff and of the young and active owner family! Very suggested
Hotel very modern and up-to-date The hotel seemed to be used as a sort of social club by local people who would drop in and use the lounge and bar areas. A four star hotel shouldn't be getting used in this manner.
Fabulous location near the slopes! Nothing
Excellent hospitality in the hotel and full menu in resturant
very good staff, amazing Spa, good food, superb cakes, charming room, polite manager, good price and wonderful location for skiing. absolutely nothing
Spa was fantastic. Service was friendly and helpful. Nothing.
Good location, close to town centre and ski slopes. Quiet, peaceful with free parking and decent breakfast hard bed
Friendly, helpful staff. Lovely views. Sunny rooms. Well-designed and laid-out hotel. Large rooms. Fridge did not work. Emitted very strong chemical smells. Water in shower was warm but not hot over the 5 days I was there. Breakfast average. No plug adaptor available. No flexibility on check-out time (10am).
Staff are friendly, helpful and always have a smile. Very clean. The hotel lacks atmosphere and is very badly insulated against noise from other guests.
Staff were particularly helpful and contributed to ease of arrival and departure and assistance while staying. Restaurant was closed one night with little warning because of absence of chef.
Welcoming and friendly staff. Large reasonably appointed room. Sunny veranda Soundproofing poor in the room, therefore kept awake by noisy guests. TV too small for the room
The hoterl staff was ver nice. The hotel was not overpriced. There was an excellent selcetion of wine. The architecture
The hotel staff made us very welcome. The hotel rooms were clean and just what we needed for a sking holiday. The hotel had an arrangement (free) with a ski shop slopeside in Sestriere where we stored our skis and boots. It also give us vouchers for a slightly discounted lift pass which helped. Food could have a little more variety but was well prepared.
The hotel was close to the town centre and it's possible to ski back to the hotel. The beds were comfortable and we had a large bathroom. Friendly staff and good facilities. Our room had small windows and was situated under the restuarant, so at 8-9am you would hear foot steps. Breakfast was limited, but still reseaonable. Only Italian channels on the tv.
The staff were very friendly and helpful and overall the atmosphere made for a relaxing stay n/a
Staff friendly and helpful. Bathroom was excellent. Food was a litt;e disappointing
I liked the location and we had a view of the mountain. Breakfast was very poor. One of the poorest I have ever had. Bread from the freezer, still damp. Only one slice each and one bread roll, again from the freezer and heated up.
The staff were welcoming, friendly and helpful. The evening meals were very generous - with plenty of choice. The location of the hotel - at the bottom of a steep hill, with a sharp bend - meant snow chains were vital in January. Fresh snow and difficult driving conditions led to our checking out of the Sciatori a day early, to ensure we could get back to the airport in Turin in time, as we had an early flight and could not afford to lose the time in fitting and removing the chains. As per the Sciatori's stated policy, we had to pay for the extra night - but the manager did deduct 25 Euros from the cost of our restaurant bill as a goodwill gesture. If you are used to driving in snow, and happy fitting snow chains, this hotel is fine - otherwise I would recommend staying in nearby Cesana.
The hotel's facilities were pretty nice, the sauna's etc. The employees didn't tell us anything about the hotel when arriving, not even the time of the breakfast or the fact that we'd have to let the staff know in advance if we wanted to dine at the hotel at night. We also didn't receive coupons for the skipasses from the hotel, as some other people did. Poor service, I'd say!