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Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
The parking lot attendant was rude and not helpful
Restaraunt closed too early
Doorman was most helpful. Room was clean & mattress super comfortable. Donna in the lounge was very accommodating with food service very late at night! Club breakfast would have enjoyed a 10:00am closing.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
Helpful,informative and kind.
Super friendly staff, amazing beds, awesome indoor pool. Nothing....Everything was great
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Clean and nice space. Great staff.
I like nothing Everything
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
The service at the front dexk The fitness center
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
view guy smoking outside while i waited for a ride
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
the location was very convenient, it is close to the freeways and the city but not in the crowded downtown area. they provided shuttle to nearby places like rental car place and science center. They have a good wifi. renovation was ongoing during our stay and there was no advanced warning of such work going on, as a result the lobby and the hallways are dirty, dusty, noisy, and smells funky. the renovation work was not properly phased/staged to allow guests to have access to the rooms without passing through the work area. the room that was given to us was the first room from the construction work and even when I want to rest during the day I couldn't because of the noise. the room was also across the hall from the breakfast area and some people were noisy in the morning, the loudest was a fire inspector talking to a hotel staff and I could hear their entire conversation in my room. the room that was assigned also had a few issues - the phone never worked even after I complained about it several times; the lights in the bathroom was flickering, it was fixed after one complaint but they replaced one of the bulbs but not the other resulting in a weird lighting; the shower water was never stable, warms up for a few minutes then drops to cold water for a few then goes back up to warm again; they also forgot to service the room on one of the days that we stayed.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
The room was nice, clean and comfortable. In general the Hotel was very good.
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
Undergoing construction. very busy place with construction workers doing interior renovations.
coffe maker broken
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
The hotel was very well located and had a great view of the capitol. It was only a few minutes from the Connecticut Convention Center, which was convenient for my work function. The parking lot outside felt extremely unsafe on several different occasions. A security guard of some sort posted outside would have helped with this. If I had been coming in after dark, I'd have been very unhappy with this situation. Luckily, I was coming in during the daytime still.
Room and bathroom were clean. Parking is not included in room rate. This is not clear on the hotel's listing on Kayak's site. Room and bathroom have the charm of an old dorm room. Breakfast is minimal--continental. The bargain aspects of the hotel would be ok if parking was included. With the fee for parking, the room rate is not a good value. We would have gone to another property if we knew that parking wasn't included in the room rate.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
friendly and helpful staff; good service.
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
Price No breakfast
The breakfast was first rate!
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
It was convienent and had free parking
Dog friendly and FRIENDLY staff No hot tub No double beds
There were guests making a lot of noise security did nothing about it.Awake all night.
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
It was very close to downtown. Just about everything. It wreaked of cigarette smoke and they said it was under renovation but the room and halls were still old school and nasty.I was afraid to put my babies on the bed. The exposed part of the king mattress was stained with who knows what. I was disgusted. Breakfast was meager.
The front desk attendant was wonderful. She helped us with cab information and offered us toothpaste and deodorant as we had forgotten to pack ours. Excellent location to attend an event at the XL Center. A little run down. Wallpaper peeling, dusty. However, I noticed they were in the middle of renovating the entire hotel so I assume these flaws will be gone soon.
Smell. The place appears run down.
The continental breakfast was decent. The hotel was extremely lacking!!!!! There was mildew/mold in the shower, the wallpaper was peeling in several places, the ceiling tiles in the bathroom were messed up, there were burn marks on the rug, the room smelled like smoke/musty, and the lock was broken on the door. The signs said they were updating, but I didn't see any work in progress. It was pretty gross.
The staff was friendly and service driven. I liked everything.
Nothing Filthy room. It smelled, hair every where, cobwebs, toilet wouldn't flush, and the shower wouldn't drain.
Large room and bed Was old and outdated. It did look like they were attempting to update stuff so that's a good thing. My bed wasn't made properly and the sheet kept coming off.
Sketchy area, stained furniture
Staff was amazing It looks old and warned.
This guest did not leave comments about this hotel.
Front staff very nice Cigarette burns in sheets in non smoking, dirty toilet, old soap from previous stay, damp rug
They had a great staff very friendly and helpful maybe. The hotel all in all was nasty. I got a smoking room burn holes in the sheets. Wrappers left in the room from the last users. Its wasnt worth the ---$ i paid for it i slept in my car.
Although the bathroom was clean there was mold on the ceiling there was a big hole in the cover on the bed
Floor not vaccumned. Sheet washed but stained, plumbing problems. No shampoo or conditioner. Some of the limited TV channels unviewable. Not 2 stars. Nope
It was very dirty, the sheets were extremely old with holes. The room had a peculiar odor. I went to a funeral and it was very late to leave and get another hotel.
There was nothing I liked about this Hotel I was appalled that it was even on your website everything was broken it had mildew mold smell in the rooms and the TV did not work I just liked everything the mold smell the fact the TV wasn't working the sink faucet was broken no hot water
Nothing Felt like I was taking my life in my hands each night I stayed there
Our room reeked of cigarette smoke but it was only --- a night. The staff was super friendly and our room served it's basic purpose.
Price. It was a dump. Non smoking room smelled like cigarettes. Floor was falling apart. Cigarette holes in the sheets.
Nothing Broken deadbolt lock. Non working over bed lamp. Shower curtain with holes. Bad smell in room
It's close to downtown Hartford's attractions a broken door, a badly fixed toilet seat and holes in every bedsheet, linen and towel
The room was pretty standard, nothing like what some of the past Courtyard hotels have been. Everything was fine, nothing special. Staff was great. What you advertise as a 'restaurant' is nothing more than a Starbuck's concession. If I'd realized that I would have not bothered with breakfast.
Clean, neat, and very responsive staff. A pleasure to stay there
The front desk employees were very helpful. The room was clean, neat and comfortable. We couldn't ask for more.
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
it was in a good location inside Hartford away from downtown but close enough for everything we needed to do. The price was right. The breakfast was mediocre. The in room coffee maker was not replenished every morning. There were no tissues in the room.
Wasn't bothered by staff Everything was dirty. Some toilet amenities appeared to have been used. Remote control had to be used with a plastic bag over it because it was so dirty.
There was a concert going on. The Hotel was a night mare. They sold all other parking spaces for $40 that night and the concert crowd trashed the out side grounds with trash and beer bottles and even partied in the halls after midnight in large groups. The cops had to kick them out I WILL NEVER GO TO A SUPER 8 AGAIN ! Staff was slamming doors and using vacuums and power tools in the hall way outside our room from 3 am to 6 am !! !!! Horrible experience I WILL NEVER GO TO SUPER 8 AGAIN !!!!!!
I like the ease of checking in and checking out. I had to wait until 1 pm for my room but that wasn't a big issue. The Erotic Zone club being located next to the hotel was a little shady.
It was by far the worst Super 8 I have ever stayed at. The breakfast was constantly missing cinnamon rolls and there was a constant line at the waffle machine (because the waffle machine, microwave and cereal were all crammed into the same corner). The waits for breakfast was so long, that I gave up on the second day and started walking to the McDonalds around the block. One day, I didn't even receive maid service. The bathrooms needed some paint touch up. There wasn't a place to hang my clothes. By far, the worst hotel I have stayed at in a while.
Carpet new and recently painted Very close to downtown Hartford Had to drive to restaurants Very basic breakfast
Clean, comfortable, great value.
Everything was wet great but me and my girlfriend noticed a sewage smell coming from the bathroom. So bad that we kept flushing the toilet and eventually had to close the bathroom door because we were unable to sleep.
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
Clean and comfortable
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Great value. location
Great value. Got upgraded to a suite. Breakfast above average. I found the mattress uncommonly soft.
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.