Review highlights
- 9.8
- 8.8
- 8.8
- 3.0
Good to know
- Nice building
- Accessible parking
- Friendly service
Map
Guest reviews
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Families
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Solo
Overall Rating
9.0 Excellent
Based on 392 reviews
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9.8 "Terrific location."
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8.8 "Breakfast is good."
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8.8 "Great service."
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6.3 "Average value."
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6.1 "Rooms are ok."
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3.0 "Disappointing internet connection."
Overall Rating
8.9 Excellent
Based on 321 reviews
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9.9 "Terrific location."9.8 "
Great parking , according to 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.9 "Great service."9.8 "98% found the
staff to be very friendly ." 9.0 "Management was excellent , said 90%." 8.1 "81% said thereception staff was great ." -
8.9 "Breakfast is good."
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5.8 "Average comfort."6.6 "
Beds were acceptable for 66%." -
5.7 "Rooms are ok."6.6 "
Beds were acceptable for 66%." 6.9 "Only 69% saidrooms were clean enough ." 5.5 "Only 55% thought thefurniture was functional ." -
5.6 "Average value."
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2.8 "Disappointing internet connection."2.6 "74% said the
wifi quality was bad ."
View all review categories
Overall Rating
9.3 Excellent
Based on 3 reviews
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9.0 "World class service."
Overall Rating
9.2 Excellent
Based on 66 reviews
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9.8 "Terrific location."
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8.9 "Great service."9.9 "99% found the
staff to be very friendly ." 9.2 "Management was excellent , said 92%." 8.5 "85% said thereception staff was great ." -
8.8 "Breakfast is good."
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7.2 "Good amenities."7.7 "77% thought the
building was wonderful ." -
6.3 "Rooms are ok."
Hotel type
City Hotel
Guests say it is the perfect hotel for a city trip .
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
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6.0review from
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
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7.3review from
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
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6.3review from
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
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7.2review from
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
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8.0review from
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
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6.0review from
Good location with parking. Good size room, good products for bath and tea, coffee in room.
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7.0review from
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
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7.2review from
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
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7.2review from
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
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8.0review from
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
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8.0review from
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
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7.3review from
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
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7.2review from
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
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7.0review from
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
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7.2review from
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
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7.2review from
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
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6.0review from
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
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6.3review from
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
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6.0review from
Good location with parking. Good size room, good products for bath and tea, coffee in room.