Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
Quality and cleanliness of room Checkout is a bit fraught
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
The friendliness of the staff.
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
the staff were lovely, the room was very clean
Hotel clean, staff friendly and efficient. Great choice at breakfast. Room rather small once sofa bed opened.
The staff were excellent & friendly.
The whole experience
The centre location of the hotel to the town. The breakfast slection on offer
Easy access to the shopping centre from hotel which made going back ladden with shopping bags easy. Ideal location No complaints. It was what we expected for the price. No frills hotel.
All as I expected and required with the exception of the lack of a reasonable selection of food from the vending machine. The Continental Breakfast was very good. The food availability from the vending machine was too limited.
The staff were very friendly and accommodiating. No, I would definately be recommending the hotel to friends.
It was in walking distance of the race course and the town centre The administration prior to arriving was dreadful and put me off going again
The room was very comfortable, spacious and clean. The bed linen was 100% cotton, which I liked very much. everything was very good, really pleased. Could have done with having more tea and milk provided, only enough for one drink, had to ask for extra at reception. Very minor really.
Clean and comfortable A little pricey considering location
Staff very friendly and efficent, room very clean and modern, excellent breakfast. Ideally situated for shopping in Gloucester or Cheltenham, ample parking and would definately stay here again. Leisure facilities appeared a bit tired and jaded. Pool area in particular could do with a re-vamp.
Leisure facilities Catering and attitude of most of the staff, who were less than customer focused ie they gave the impression they did not want to be there
Convenience for sightseeing. Pool and steam room Poor choice of beers in bar
The attitude and manner of the Operations manager Andrea Eldenbridge I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.
It was convenient for a short break in the Cotswolds Children running around playing hide and seek, so was very noisy upstairs. Christmas Party noise in dining room encroached into bar, it would be a good idea to have a bi-folding divide which could reduce party noise on other guests who just want a quiet drink
friendly and efficient staff surprised at the style and feel of the restaurant - it looked like a poor mans ikea cafe not something from a hotel of this standard
the food was amazing and room was spotless. my stay was perfect from finish to end.
The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.
TOURIST NO LIFT
the staff were friendly and very welcoming. hotel was very clean.
Pleasantly laid out; clean and tidy; cheerful staff. Pleasant decor in the room and attractive/practical shower room. Simple but good value breakfast. Poor lighting in the room (300) . There appeared to be an intermittent electrical fault in one light fitting which we mentioned, was apparently dealt with, but wasn't resolved.
Quiet, discreet, clean, easy good car park, hotel not in town center no fast food or possiblilty to eat a meal, but good breakfast
Easy and with a family of 5 plus dog it's hard to find somewhere that works - we had adjoining rooms. It was handy from the motorway and did the job. Overnight motel.
the room we were given was covered in urine stains form an occupant having had a dog in there we counted approx 16 large stains and the room smelled
There was not one thing that was good! Would like my money back as worst hotel we have been to in the uk. Even rang them yesterday and got nowere....
Rooms were comfortable, clean, with nice ensuite. Bed was lovely. Breakfast was not good, too little room for too many people, staff had problems keeping up with demand, so jugs, food containers etc were empty. No real tea or coffee just out of a machine. Just sausage and scrambled eggs which did not taste nice. Fruit juice out of a machine which had an aftertaste.
lovely large room no
Clean and bright environment No lager on tap on night I stayed, and excessive price of bottled beer.
the staff were excellenet, gave lots of advice and were very customer focussed
friendly helpfull staff room on first night too small for a double, changed room second night all ok
nice location, good but reasonably expensive food all or nothing heating that sounded like a bank of extractor fans. very staid atmosphere. the most uncomfortable bed i have ever not slept on, not what you would expect from a "quality" hotel. we may still visit again but will run a mile if they try putting us in room 240, a definite no-no.
lovely setting ideal location for exploring cotswolds we had the last room available which was atwin not a double as booked. The rooms were extremely warm(too warm) even with the fan supplied. Breakfasr was pletiful and varied but very average buffet style and the warmers tend to dry the food out and not keep it very warm at all. The second day was slightly better.
Fresh friut at breakfast, comfortable surroundings, friendly staff
Room was very comfortable, restaurant was excellent, breakfast was excellent, staff very friendly and helpful. Breakfast was very well staffed. The gym is the worst I have seen, the pool, sauna etc is great, but the weights area was shockingly bad. I was able to get a session in as no one else was around but the weights area can only accomodate one person.
the staff were great food was very poor apart from the breakfast!!
It was such a beautiful setting and the hotel was very convenient for visiting Gloucester Nothing
The service in the resturant
The professional friendly staff. Having to trudge up to our top floor room. Did not know there was no lift.
The staff where welcoming and efficient.
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
Nice, Clean Rooms. Great Location. Friendly Owners.
it was close to the town only there one night very nice lovely greeting from owner.
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
Comfortable bed; great shower; adequate breakfast; better than some other estalishments in Gloucester! Bedroom reeked of cigarettes; no information in room (on service, hotel, city, etc...) except fire drill; paying in advance; no remote control on TV.
Room was to hot
Staff were friendly and very helpful. Good atmosphere Only 1 pillow.
Towel rails were on all of the time so keeping the room very warm
Very easy to use, pleasant staff and generous over added guest at breakfast which in this day an age is commendable
Very convenient location for City centre and transport links. Single rooms are very, very small.
Nice breakfast and ideally close to railway station. Room smelt of stale cigarette smoke.
very convenient for getting to cheltenham race course nothing
position Lack of a lift to top floor.
Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty. Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
very comfortable and welcoming. breakfast very good. good value for money
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
The comfort of the room, and the fixtures & fittings of a high spec.
Fantastic spot and the staff could not have been more friendly or accommodating
Lovely location, friendly staff.
Location Noisy Corridors
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
My room was a suite and was very nice and clean. A bit to expensive
central situation prefer english to contl. breakfast
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
All very clean and functuional Nothing
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
ble to leave the car in the car park for 3 days.
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
Easy Going friendly atmosphere No
Friendly helpful staff N/A
The service was good and our breakfast host most polite and accommodating, providing useful information on request. The bed was too short for a couple who are both 6ft tall. On all of the three nights we had to park in the back alley as there were no available parking spots or access was restricted by patrons large vehicles (vans).
sightseeing in Gloucester
The lovely warm cosy lounge where there was a wood burning stove and although I was the only one in there it was lit just for me.
Good Location,Clean, Breakfast Very Good, Room was Large and comfortable. Nothing to dislike
Free WiFi, ability to leave car in hotel car park and walk into city. Good breakfast. The meal was not home cooked but it was served in my room which was convenient and warm so quite acceptable and preferable to venturing out on a cold night.
Friendly staff, very clean and well presented room walking distance from the town centre. Parking was included which would have proved difficult otherwise, a very good base camp for a shopping trip.
Very quiet and comfortable room followed by a hearty breakfast. There was nothing that I could fault this hotel.
position close to centre of town, only a short walk to shops, eating and local sights surrounding area a little run down but hotel ok
That is was very close to the central part of Glouchester, and that they had a bar.
The hospitality was wonderful, the premises itself was beautifully kept, light, bright and spacious with views to die for. The room we had was really spacious and they hadn't forgotten those little touches that make all the difference, flowers on the bed and a few chocolates plus bottled water as well as the tea coffee, biscuits! A lovely welcome on arrival with tea and cakes in the lounge went down a treat. Breakfast was really good with an excellent selection, we really enjoyed our stay!
This hotal is so excellent! Staffs were very kindness and freindly. A room with view and larger than is offten the case. We ate full English breakfast. It's so good! I always recommend the hotel to anyone looking for a venue.
Staff (who were actually the owners. Location. There were cobwebs in the bathroom. There was a lot of noise which sounded like radiator pipes kicking in which did wake us up very early.
The hotel was lovely. We have travelled for 2 months and this was the best hotel for warnth and friendliness, great rooms, great area and every welcoming owners where nothing was too much trouble.We will love to come back again.
the welcome and help from the owners; the good sized room; the view the shower in our room tended to flood the bathroom floor
It is proprietor run and the husband and wife team is very friendly and attentive. Excellent cooked breakfast. The ensuite, but the owner is having that upgraded soon.
made to feel very welcome.
Lovely and unusual place to stay. Food and service excellent.Breakfast in conservatory most enjoyable. Room a little dark. En-suite needed a little refreshing.
Owners of the Cleeve Hill Hotel are most courteous and helpful. Delightful to converse with.
Very pretty , comfortable room, and nice view from the window! There are sheep and cow at the hill - back of the House -. And owners are kind, friendly. I had great time!!
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
The excellent customer care- accommodation and breakfast superb
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
it was relaxing.Very close to shops and town centre.Very close to eating places. No
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
As a solo traveller I found this small hotel very pleasant. There is a welcoming bar area and conservatory where one feels comfortable to sit on one's own. The owners are attentive to the traveller's needs but give you the personal space one would expect from a larger hotel; a good balance. I will use the hotel again. I would have preferred a larger television in my room.
Excellent, friendly service
Very clean hotel and nicely finished on outskirts of town being the last property on the road althought walking distance to the town centre. Also has a bar and restaurant open to the public. Good location for Race Course with excellent taxi service using mobile phone & text messaging to confirm your taxi is waiting avoiding it being taken by other people! It rained and we should have stayed longer! The hotel has no pool or leisure facilities so more a b&b than hotel.
Very nice large room. All was tidy and clean. Breakfast was particularly good. Proprietors could not do enough to make sure we enjoyed our stay.
My husband and I found the hotel to be in an ideal situation, on the edge of Cheltenham where it was peaceful but close enough for shopping if you want to, and we found our weekend to be very relaxing. We thoroughly enjoyed it There was nothing we could fault about our stay at the Charlton Kings Hotel
The hotel was nice and the rooms were clean and tidy. It was very quiet during our stay and I can't fault the hotel at all. Nothing
Very friendly staff, clean and tidy room, good food, free wifi.
In particular the food was excellent;both breakfast & evening meal with very comprehensive menu. The food was cooked excellently too.
Very friendly & helpful staff / management. Convenient location for Cheltenham and the Cotswold countryside. Uncomfortable bed, but may just have been that room.
The cosy friendly, atmosphere and they went that extra mile for us.
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
THe hotel and location
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
As above - price of drinks
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.