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it was just ok, didn't feel 4 star access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.
lovely rooms. excellent facilities
The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50
easy access to Cotswold countryside
service was good room service was slow it took 50 miins and fire alrms consistantly going off
Breakfast good choice Room a long way from entrance
Food is very poor value for money, breakfast is poor
Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc. Hotel loks a little bit old in places.
our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly. we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.
the bathroom was poor and basin drained very slowly.
Stylish interior, good breakfast choice, friendly and competant staff. lackof headroom in ensuites
nice clean room, was not asked if we wanted a "turn down service" and lots of photographers all over the place.
Very friendly and helpful staff both front of house and in general. Particularly proactive in recommending restaurants in Cheltenham and organising efficient taxis. Room was well decorated with modern amenities. Loved the feel of the Regency house itself. Would be scratching around to find a negative.
Wonderful warm welcome and very well trained staff. Excellent.
The hotel was super, very good room, breakfast etc reasonably priced in comparison to others of similar or better rating. Had stayed at the Queens hotel before which has a wonderful situation but preferred this hotel which we thought was better all round except for location at half the price. We had to use the car to get into Cheltenham, to walk in, shop and walk back would be too much. However it was worth it.
There had been alot of attention to detail throughout the hote Head room in the bathroom is limited and also the soundproofing was not great
The hospitality and service were fantastic. Excellent location and surroundings. Family run. The size of the room was pretty small!
Wonderfully kept property, tasteful decor. Friendly staff. Enjoyable stay. A little far from the city center for walking, but seemed to be a good base for exploring the area by car.
Premium room was superbly appointed, and spotless. No
A very stylish, friendly hotel. Clean and comfortable. Very helpful staff.
Convenience to the centre of town,parking,and being in a quiet position,spacious rooms,and good breakfast, hotel has friendly helpful staff,a very pleasant stay. None
Stylish and comfortable townhouse hotel located within 5 minutes' walk of the town centre. Excellent value and free parking. I can't imagine wanting to stay anywhere else in Cheltenham.
Only way to descibe hotel is first class accomodation
Friendliness, welcoming, Comfiness of the room and breakfast. It was warm with sub-zero temperatures out side! Nothing
Good facilities. Convenient to town centre. Good breakfast. All in all good value for money. No. I'd stay there again.
Rooms well furnished and decorated
very near to shops room was clean and warm bed was a bit hard kettle had to be plugged in on bedside table not near tea ,coffee ect
The breakfast! It was not "10 minutes from town centre" unless you were a teenager on roller skates! For a middle-aged lady it was 20 minutes. OK in daylight but undesirable after dark.
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Quality and cleanliness of room Checkout is a bit fraught
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
The friendliness of the staff.
the staff were lovely, the room was very clean
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Location Noisy Corridors
All very clean and functuional Nothing
My room was a suite and was very nice and clean. A bit to expensive
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
central situation prefer english to contl. breakfast
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
it was relaxing.Very close to shops and town centre.Very close to eating places. No
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
The excellent customer care- accommodation and breakfast superb
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
The hospitality was wonderful, the premises itself was beautifully kept, light, bright and spacious with views to die for. The room we had was really spacious and they hadn't forgotten those little touches that make all the difference, flowers on the bed and a few chocolates plus bottled water as well as the tea coffee, biscuits! A lovely welcome on arrival with tea and cakes in the lounge went down a treat. Breakfast was really good with an excellent selection, we really enjoyed our stay!
It is proprietor run and the husband and wife team is very friendly and attentive. Excellent cooked breakfast. The ensuite, but the owner is having that upgraded soon.
Staff (who were actually the owners. Location. There were cobwebs in the bathroom. There was a lot of noise which sounded like radiator pipes kicking in which did wake us up very early.
Owners of the Cleeve Hill Hotel are most courteous and helpful. Delightful to converse with.
The hotel was lovely. We have travelled for 2 months and this was the best hotel for warnth and friendliness, great rooms, great area and every welcoming owners where nothing was too much trouble.We will love to come back again.
Lovely and unusual place to stay. Food and service excellent.Breakfast in conservatory most enjoyable. Room a little dark. En-suite needed a little refreshing.
the welcome and help from the owners; the good sized room; the view the shower in our room tended to flood the bathroom floor
Very pretty , comfortable room, and nice view from the window! There are sheep and cow at the hill - back of the House -. And owners are kind, friendly. I had great time!!
This hotal is so excellent! Staffs were very kindness and freindly. A room with view and larger than is offten the case. We ate full English breakfast. It's so good! I always recommend the hotel to anyone looking for a venue.
made to feel very welcome.
clean, good facilities, pleasant surroundings decor felt a bit out dated, tea in rooms was not great quality
I like it. it was good value for money!
The hotel was really friendly and welcoming The prices of drinks and food was a little high
Bit dated but excellent staff and service would have liked freeview on the tv
Proximity to city centre. On-site free carparking. Evening meal facility. Bedrooms could have done with a refurb.
Friendly bar open on our return late evening, and delicious freshly cooked breakfast. Tea-making facilities in the room - there were only 3 Earl Grey tea-bags supplied. There was no ordinary tea, coffee or biscuits to choose from for our morning drink.
nice location,friendly staff,fantastic breakfast. expensive for a 2 diamond hotel and quite dated.
the hotel is set in lovely grounds and in a quiet area of town. the staff were very helpful
Very clean room and friendly polite staff. Good quality sausage at breakfast - always a good sign:) There was a chair in the room but it was too low to use with the table so that made it awkward to use my laptop. I would have liked more beans at breakfast too. Nit picking I know.... but otherwise good value for money:)
Nice, Clean Rooms. Great Location. Friendly Owners.
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
it was close to the town only there one night very nice lovely greeting from owner.
The staff where welcoming and efficient.
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
Great breakfast, freshly cooked and good quality Just needs a little more attention to detail to make it a really nice hotel
The staff were all friendly and helpful Room 9 needs some serious renovation. The shower screen did not fit properly and the shower head squirted water all over the floor. Toilet lever encrusted, no mirror. Minute washbasin crammed into the corner of the bedroom. Sockets for hairdryer/stylers not near any mirrors. Could do with net at the window as room was overlooked, net also required for bathroom in room 12. I was offered another room on top floor but there was no lift and no one (apart from the girls) to lug heavy cases upstairs. Could have done with FRESH fruit not tinned at breakfast.
We had a really lovely room and huge bed and the staff were most helpful. We also had a very nice breakfast.
The wonderful friendliness of the lady who served us breakfast Reception was closed when we arrived with the door locked.There was no answer when we rang the doorbell.We rang the telephone number and the phone rang within the room we were locked out of.Someone came but was not very weloming.
Lovely room and dining room, quiet position and handy location Front Office service could be improved; lack of access to internet was disappointing
Housekeeper was excellent at breakfast and reception. Very good breakfast. Room was past it's best. Wallpaper peeling off. Not cleaned behind or under the bed. Blind did not work properly.
The room was smelly, with mould on the edges of the bath. The bed had no headboard and there was nobody to great us at reception. We eventually found a cleaner who signed us in. We were told what time breakfast was and that was the total of our greating.
The proximity to the town centre and it's location in the Georgian part of Cheltenham
the luxury and comfort. the meals were really good and filling nothing
Easy to find, centrally located, good price for the location. Even phoned me up afterwards to let me know I left something in the room & offered to forward it on. A rarity these days
The food, the setting and the staff were all fantastic It was clearly going through a renovation process but it wasn't too inconvenient
Everything a country hotel should be. Elegant surroundings, lovely gardens, attentive staff, fine food and excellent wine list. Attention to detail is impressive, and I would unreservedly recommend...
A quiet and picturesque location set in its own grounds. The food and service in the restaurant was excellent. An excellent hotel for adults and business. I do not think the hotel is geared up for families with younger children..ie I would not consider bringing my grandson. For elderly guests the absence of a lift in the main building would be problematic.
Excellent service from the staff. Very nice evening meal (if a little pricey). Nice spacious room. Lovely bed. Nice decor throught the hotel. Full English breakfast was very nice too. Would have liked a dvd player in the room as we brought a few DVDs to watch. We wanted to play Croquet but there was only one ball, and the mallets were broken. They should invest in a new set!
the view from our windows,The nice walk in the gardens.the size of our bedroom and bathroom.a good night sleep.we found the place very relaxing.