Crabwall Manor & Spa, BW Signature Collection

The hotel offers a spa and wellness center, Jacuzzi, garden area, public terrace, billiard tables, golf course, fitness center, indoor and outdoor pools, and an on-site business center with fax and photocopying facilities.

The on-site restaurant offers international cuisine, a full-service bar, a buffet, and a continental breakfast. Guests can also enjoy tea and coffee in the hotel lobby throughout the day.

The hotel is located in a historical building constructed in 1600, with views of the river, high ceilings, and balconies. It's within close proximity to Countess of Chester Hospital and the University of Chester, and guests can explore the nearby oceanarium, pubs, and restaurants.

Some guests have mentioned concerns about the poor restaurant service, uncomfortable mattresses, cleanliness of the pool area, and unhelpful staff in certain areas of the hotel.

The high season is in June, offering a great time to enjoy the hotel's luxurious amenities and explore nearby tourist destinations. However, March is the low season, providing a quieter and potentially more affordable experience.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.

Guests who upgraded to a suite were highly satisfied with the spacious and luxurious accommodations, including a large living room, super king bed, and extra amenities in the en-suite bathroom.

Some guests reported issues with missing or inadequate room amenities, such as a lack of kettle, dim lighting, and dated facilities. It's advisable to check the room amenities upon arrival and request any missing items promptly.

While the on-site restaurant received mixed reviews, with some guests finding the portion sizes small and the prices high, others enjoyed the breakfast and evening meals. Consider exploring nearby dining options for a varied culinary experience.

The spa and pool facilities were highlighted as a major attraction by many guests. However, a few mentioned overcrowding, cold pool temperatures, and maintenance issues. It's recommended to inquire about the current status of these facilities before booking.

The hotel's proximity to popular attractions like Chester Zoo and Chester Cathedral makes it an ideal base for sightseeing. Guests can take advantage of the convenient bus station nearby to explore the area further.

A few guests encountered issues with their bookings, including payment processing and room allocation. It's advisable to double-check booking details and confirm the reservation in advance to avoid any inconvenience upon arrival.

Some guests enjoyed special occasions at the hotel, particularly during the Christmas season, appreciating the beautiful decorations and the welcoming atmosphere. Consider exploring special packages for a memorable experience.

While the hotel offers accessible features, such as ground floor units and wheelchair accessibility, some guests noted issues with accessibility and room maintenance. Guests with specific accessibility needs may want to communicate their requirements clearly in advance.

Several guests mentioned that the staff were friendly and accommodating, while others experienced issues with service and cleanliness. It's recommended to communicate any feedback or concerns during the stay to allow the hotel to address them promptly.