Toronto Hotels

I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.

They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time

Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.

Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.

Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...

The staff was helpful and polite when dealing with some room issues, and lowered my check out price accordingly. The hotel is in an ideal location for downtown Toronto The room and hall carpets need cleaned/updated. When checking in they did not have the room with a Queen size bed that was requested. Moved us to a room with King size bed . The room was handicap accessible. There was no tub,but a shower with a hand held spray nozzle. The nozzle was not attached properly, and flew off when turning on the shower. Water went everywhere(image a cartoon scene).The hotel maintenance crew tried to repair while we were at dinner,but did a poor job that did not solve the problem. Basically, we had to take a shower using a garden hose. Staff moved us to another room the next day,with many apologizes .

Location to everything downtown Atmosphere in the floor corridors

Perfect location! I lived in Toronto for years and it's only when I returned that I noticed the Chelsea Hotel. It's a 10 minute walk to Eaton Center and Dundas Square, a 12 minute walk to the skating rink/Toronto sign at Nathan Philip's Square and a 5 minute walk to the subway station. My boyfriend and I were able to walk home from our New Year's Eve party. The room was small but clean and functional, and the bed was heavenly. The daily cleaning was done quickly and check in was a breeze. Next time I hope to take advantage of the facilities more, but this was a quick weekend trip. I'll definitely stay again. The wait for the elevator was a bit ridiculous on New Year's Eve. They give out wrist bands on holiday weekends to ensure that only patrons are allowed entry and security is very tight (ie. There was a police officer present when we returned from our NYE partying). I understand their attempt to keep out the riff raff but if you are at all vain, the white wristband may not be your favorite accessory.

location, staff very friendly rooms and hallways need updating

Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...

Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.

Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended

Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.

The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.

The Royal York has a great location and fabulous staff. The rooms are beginning to be renovated and the bathroom is TINY but they work. When they have good prices this is a great option!!

Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...

Great decor, fantastic breakfast buffet, amazing door and front desk staff, underground secure parking, large bedroom window view, pool, free wifi. TV was not hi def, limited channels, hot tub was closed when we were at pool area.

Had a great time visiting Toronto and our stay at The Grand Hotel exceeded our expectations. This hotel is located in what I think is a perfect location, within 5 blocks of Young / Dundas square (the times square of Toronto) which is right across from the Eaton Centre. The subway takes you right down to Rogers stadium and the CN Tower, or you can easily walk it. Location 5 plus, hotel 5 plus, facilites 5 plus. Would definately stay there again. We took the paid upgrade to a 2 bedroom suite and stayed there with my brother and wife. It was a two storey suite - lots of room for everyone to spread out.

STAY HERE! got a group of 5 traveling for New Years? Rent their suites! It's so worth what you pay every single penny. Defiantly made you feel high class and who doesn't want to feelnlikenthat on New Years?!?

Great room, awesome amenities, and the breakfast buffet made getting up early for work much easier. I will come back when traveling personally to enjoy things without having to worry about my work schedule.

Great front desk personal.Free shuttle service is great.

Comfortable bed, clean, great location.

We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.

a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort

Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.

The staff were amazing! Very nice hotel. Wifi not included. Not crazy on the fact that they make you pay for it.

Front desk staff, comfortable beds Room cleanup missed a couple items

Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.

Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.

I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.

Location No hot tub

Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept

I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.

The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.

I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue

Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.

Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.

Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.

Location location location and very comfortable beds More food options would have been great

Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.

Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.

I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.

Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.

Great service with clean room Wifi didn't seem to work very well.

Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.

could have used a cash machine somewhere in the building.

The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.

Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.

Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.

The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.

The room size, decor, free internet access, and friendly helpful staff Nothing