Best Western Indian Oak

Bed was very comfortable. Staff was very friendly. Hotel is tucked away behind another hotel away from the main street so the room was very quiet. Free breakfast was priced right. We ate out our second morning there. Room was not super clean but was ok if you didnt look too closely.

Location to Indiana Dunes was great. Pool area was clean and nice and had deck with great view of pond behind. Wifi was good and they have updated quite a bit in this older hotel. Hotel was packed (holiday weekend) and the breakfast area was super small and low on food throughout the duration of breakfast. One staffer couldn't keep it stocked very well. Our room ended up being double full size beds (small) and had minor smell.

Room was great! Fireplace, Jacuzzi and lakefront. Great amenities. Pleasant Staff. If it weren't for a disastrous second day, rating would have doubled. Day 2 was a disaster. Maintenance right outside our patio door. Workers using our patio for themselves and their equipment. Felt like day 2 was stolen from us. Not enough space here for details.

The walls are too thin. You can hear everything the people next to you are doing. Luckily our 5 year old slept through it so we didn't have to answer questions about the non-PG rated things that were happening next door.

Room size and lake side view. Not that great appearance

Room was clean and breakfast bar was just ok. No one was attending to assist with the request to have ice. Hotel is a 2 story with NO ELEVATOR!!! Even an overnight bag is not fun to carry up 2 flights of stairs.

The hotel is located close to the event we were attending. The hotel was quiet...not a party location. Beds were comfortable. When I booked I was guaranteed a room for 2 adults. When my wife & I arrived we were given a room with 2 doubles. When I requested a room with one king bed the manager stated it would be a $25 per night more...why????

The decor The breakfast The public area on the first floor. There was no elevator, no ice or vending on the second floor. The blow dryer didn't work. The room was very hot and stuffy. We slept with the sliding terrace door open.

Fairly recent renovation Live bedbugs and how I was treated because of them

Bed was not comfortable, full breakfast, (was not enough food made)

The view they didnt inform me that they were installing new toilets on my floor the day after i checked in so i woke up to big toilet boxes all threw my hall way and the house maid walked in my room twice

The pool was nice. Our room was filthy. The sheets on the bed were dirty and had hair all over them.