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We booked through this site New Years Eve evening. Most hotels were full or costly. But we found this great deal at a great price. It over look the San Francisco bay, where we watched the fireworks at midnight. The night manager was very accommodating to our needs, especially with parking. To find a reasonable price room at a good hotel like the Hilton, I will recommend to everyone to use this site.
Ariana at the front desk was incredibly helpful, professional and very friendly. Ariana should be commended for her customer service. I booked the room via Kayak. I thought I was getting a King Bed. When I checked in the front desk gal ( who was not very helpful!!) said that the hotel was oversold because there were 2 family reunions going on and she needed to put me up in another local hotel. I didn't have time to do that, as I needed to be in SF within the 1/2 hour. She allowed me to go up to a meeting room to change clothes and said that the meeting room had a pull out sofa. So, I told her that instead of running around Emeryville to another hotel, I would just take the sofabed. Ends up there wasn't a sofa bed. She also said she would send up my bags...but she didn't do that either! Housekeeping had to come in with a blow up mattress. NOT a comfortable night's sleep. However, a gal named Ariana was now working at the front desk. She gave me free parking and 2 vouchers for some food/wine. I also called Kayak and they spoke with the hotel and my room was comp'd all together. I appreciate that greatly...but would also like to mention that if the hotel was already oversold...I shouldn't have been able to reserve a room. A lot of hassle...but between Kayak and Ariana...it was resolved to my satisfaction. Thank you!
I had a room I requested an early check-in by e-mail. I received a text saying I could check in at 2pm. Staff told me check in is at 3pm, period. Did not even check to see if rooms were available.
The hotel was very modern and clean which is a big plus for me, especially with children. I loved that it was so close to the Bay bridge and minutes away from SF. Staff was friendly and the overall location was nice and close to the water. n/a
Easy highway access and good response to requests. We had booked three rooms for a family business trip. One room had a cracked sink, two rooms had ill fitting front doors which let so much light under the door as a light was left on. One room had drapery that had holes in it.
Great room set up. Good desk and chair for a business traveler. Like the coffee in the lobby now as well. Sad you have done away with glassware in the room. I think of motels as having paper cups and nice hotels provide glasses. I enjoy a glass of wine at the end of the day and don't like it in a paper cup. You have also dropped the level of amenities provided in the bathroom.
The location was excellent for what we wanted to do. We were greeted warmly by the front desk. Our room was comfortable. Though we only stayed for one day, we were glad to have chosen this hotel. The water temp for the shower took awhile to get warm. Also, the tub water didn't drain properly.
Easy highway access, decent size room and good response to problems. We didn't like being charges 15 a day for parking and that the common areas were unkept even in the early mornings, ie overflowing garbage cans, ashtrays and glasses left from the night before on the patio area.
I like the bathrooms and set up of room The kids that were unsupervised scattered through building The noisiness The front staff
The View and breakfast were great Elevator was dinging all night....and yes being so close to the elevator probably didn't help, but that is something that they should be able to mute for individual floors as needed
Room is spacious with view and amenity look friendly. Internet connection is slow. Car parking is expensive.
The bilinds were not fully functional. Minor maintenance. That's all.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
The look of the hotel The check in staff
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Had everything we were looking for: pool, rec equipment, restaurant, internet, comfortable rooms with fridge, microwave, and safe. Even had a patio. The staff made every effort to make us feel welcome: said hello and asked if we needed anything each time we passed by. They accommodated every need expressed. The staff wore costumes on Halloween, which is nice for a traveler that can't be home that day. We'd stay there again. For those with allergies, they use down in their bedding but will fit your bed with an alternative if you ask. Selected "Okay" on Comfort because there was an odd cloying damp smell in the hallways throughout our stay that could be overwhelming at times. They were remodeling rooms, so might have been materials associated with new carpet or paint. Some of the fixtures didn't work correctly and the dresser had baskets instead of drawers. The cable system is from the '00s with limited selection and profers conservative outlets; no PBS, no AMC, HGTV, Comedy Central or other channels common to hotels, but has HBO. The internet is open. No password or room specific login required. We were able to access at a nearby restaurant so take care when using.
Clean rooms, good location, free parking. Windows were not sealed well, thus there were some noise from outside.
Great location! Easy free parking. Staff was nice. It should be half the price for what you get. There was water leaking from the ceiling. The carpet is gross. Terrible smells. There was a man in the parking lot who appeared to be selling drugs, as evidenced by the stream of visitors he received over night. There is no fridge or microwave as advertised (none available when requested). Only one working elevator.
great staff every one was so helpful and friendly
Spider crawled down from the ceiling whiel working on own laptop. Ice machine did not work on the floor.
Lobby bar. Walking distance from amtrak station Phone battery was dead. Exhaust fan in Bathroom didn't work.
Not much TV did not work, no hot water in sink, changed rooms and tv still didn't work, yucky smell.
Quick booking Email confirmation that room was ready came immediately; 3hrs later was still stuck in lobby because hotel didnt have any record of booking but hotels.com assured them it was there. Bad time was had by all.
Location happened to be right for me. They charged more for delux double which was a little bigger but the hotel itself not good enough to charge more for that extra. Booking was no problem Overall it was ok and staff were kind. The price was a little high. May be prices all high in that area. They asked me credit card for in case of room service. I dont know that $50 was actually charged and redunded back.
Location - close to Berkeley 1. Heater didn't work. Got cold in the night. 2. It's a ghetto run-down building, branded as a Sheraton. I fell for the name. 3. Next to busy highway and streets. Woke up several times in the middle of the night to the sounds of fire trucks and cars and trucks.
Nothing Dirty, smelly, and very noisy. We did not have a good experience staying here at all.
Had an excellent time. Would definitely go back.
Price was solid, room was clean, parking was free. Could hear everything going on around my room, woke up multiple times by random folks around my room. The hotel is fairly dated. The bed was not comfortable and nor were the pillows.
- staff is terrible. The staff said that the reservation with 3rd party cannot received Hilton HHonor benefit. very Sucks - Room Service is terrible as well. Try to connect a lot of time, no answer.
The location was beautiful Restaurant and bar staff were extremely rude. Warning if waiter offers coffe and orange juice to be filled in the cups on the tables it's $5 each glass. our bed sheets were dirty and had black crumbs inside when opened it. There were also hookers roaming around at night.
I booked and paid for a king balcony room and I didn't get that The hotel claimed that Kayak was responsible for the booking hence they couldn't accommodate my request for a king bed since they didn't have any available. I couldn't cancel the reservation neither so I feel I was robbed. I've use this site multiple times but I'm never using it again. I was robbed since the quality didn't compare to what I paid.
They had my reservation listed as 2 double beds, when I in fact reserved and paid extra for the king deluxe room with a balcony. The receptionist acted as if I did not have a king reserved, until I physically showed her my reservation on my phone. At that point she then took responsibility for putting us in a king room like we reserved and paid for. Ridiculous.
Location The didn't honor the price I had on my conformation and charged me more.They claim to only get the reservation from Booking.Com and no prices.
I like how this establishment did not honor my booking they gave me a ridiculous excuse and shoved me out the door Fred the supposed manager was very unprofessional he tried to justify his BS by giving me two cookies which I almost threw at his face
Upon first entrance, the rooms were very clean...although the hotel, windows and doors were disgustingly dirty. Staff at check in were amazing. Bed was super uncomfortable...pillows were flat and lumpy. The walls were super thin, so you could hear everything. Terrible.
Beautiful location on Marina. Staff is friendly. Infrastructure is old. Wireless is spotty.
Excellent family pool and hot tub, comfortable beds, easy access to a walking path on the waterfront, exceptionally friendly staff There is no complimentary breakfast, not even a box of corn flakes and coffee. Breakfast buffet was very expensive, so we drove out to a grocery store for food. For the in room coffee maker three guests received three packets of coffee and 2 creams!
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
Clean and vast room, everything working as it should.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
The valet parking service was too expensive and too slow.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
I didn't care for the third floor.
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
comfort Performing the work of servicing personnel
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
Pool area was too noisy our room was located right above it.
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
A safe spot in oakland
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
Staff was friendly and helpful during check in. Breakfast was great! Choose this option if you can. Freshly cooked sausage, bacon, and eggs among many other items. They also offered fresh baked cookies midday. Location was close to Oakland where we spent most of our time. Rooms were well kept. Wi-fi was good. Room service was delicious, but pricy (through an outside vendor). A bit confusing to figure out where the main office/concierge was from the parking lot because the inn has many small buildings. I picked the wrong building at first. An arrow sign pointing to the concierge would have been nice. No AC, but there was an operational ceiling fan and open window are enough to cool the room. 2 small parking lots on either side of the property. Thankfully, we always found a spot.
Like staying in an old Victorian home. Surrounded by tended gardens , with a courtyard and airy breakfast room. My room had an old-fashioned appearance and a gas fireplace. Staff was very friendly and accommodating. location is great, a short walk from UC Berkeley. Parking was a bit tight. My bathroom could have used an upgrade, but worked well.
The room was large and had a window seat and a fireplace. the breakfast was great--real scrambled eggs, crispy bacon, sausage and fried potatoes as well as fresh pinapple and all the other usual ammenities. It was a perfect location for visiting my son's family in Rockridge--and easy drive. There weren't enough parking places. The sink was so small with no counter space (though they did provide a little cabinet over the toilet. the double bed was comfortable for one but when my husband arrived we sank in the middle. It would have been nice to have a place to plug in cell phones, etc. on both sides of the bed. A person we know who stayed there complained about having a very small room but we were in the main house and didn't have that problem.
The staff is friendly, welcoming, laid back, and very gracious. Our room (the Honeymoon Suite, I believe) was enormous and had some charm. It's great to be walking distance from campus, and to have offstreet parking (although we had to use street parking overnight 2 of our 4 nights at the Rose Garden Inn). Breakfast is very good -- although there's no change day-to-day, so it gets a little boring if you're staying multiple days. The Rose Garden Inn is quirky & seems a little bit down on its heels. There was dust under the sink (which is in the room, not in the bathroom -- not even close to it) and there are places in & around the tub where the plaster suggests water leaks. Worse yet, untold thousands of gallons of water are wasted because the faucet & shower aren't water-conserving and the water just gushes out. And the difficulty sending a fax proved to be a problem for me. Our 3rd floor room was lovely, but too hot to spend much time in the bedroom during the day and early evening. The ceilings are high, so it would have been a challenge for some guests to negotiate the multiple flights of stairs to the third floor. The staff is lovely -- but, that said, the fax I sent myself (twice) finally arrived 2 days after I'd sent it; this should be an easy fix, but I'm not certain it will be. I'd stay here again, but it wouldn't necessarily be my first choice.
exterior stairs are uneven
A call from the front desk ten minutes before check-out to remind me when checkout was.
A great introduction to the Berkeley scene for my grandson from the East Coast to check out my Alma Mater. An unexpected upgrade to the suite on the top floor added a special sparkle to the occasion. Walking distance to the campus was a great convenience, and several choices of nearby unusual restaurants made us wish we could have stayed longer. The layout of the breakfast area was a bit confusing; it took a while to figure out what was available and we came at a rather popular and congested time.
I really loved the place. It's quaint and gorgeous and a very serene setting. I was doing business at UC Berkeley and was able to walk from to the university. It is not as sterile as other hotels and has a lot of character. The rooms are a little small but were fine for what I was looking for. The price was right and it is overall a very pleasant place to stay. If I ever venture back into Berkeley I already know where I'm staying. I didn't have a microwave or refrigerator in my room but I had access to a microwave in the lobby and was able to keep my beer cold with ice.
The Rose Garden Inn is exactly as advertised on its website: it is a peaceful, quaint "village" style hotel -- a nice place to come home to. It is protected by a security fence and has off-street, complementary (not protected) parking. The staff is super friendly. Our room had a king-size bed and a king-size sofa bed. The furniture is not new, and there was a clothes-iron burn on the carpet -- it was like coming home! You can hear the people in the room above the same way you can hear them when you are home, but we stayed in an expensive hotel in San Francisco last night, and people were yelling in the hallway in the middle of the night -- really, you depend on people to be polite. And you have to relax about it. Coffee in the room, microwave, box fan, luggage rack, fridge, and a gas FIREPLACE! The room was not bright like a Hampton Inn or a Holiday Inn, but it was cozy, low price, spacious, and clean. I come to town frequently to visit my Mom, and I'll be staying here again.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
The staff was very friendly and helpful.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
Nice clean rooms but a good breakfast. Very soft beds with little support.
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
Staff cleanliness all good. Overpriced restaurant and bar
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
Night manager who checked me in was very nice and professional The hallways had a musty smell
Good location Not enough help. Too much waiting
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.
The staff at the front desk was friendly and helpful. The room had stains all over the bed spread. The entire hotel even though non smoking smelled like smoke everywhere. The hotel was in the middle of a warehouse district and there was nothing within walking distance outside of the other hotels.
Staff was helpful and courteous.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
The hotel was very clean and the staff was very organized and welcoming.
How clean and comfortable it was it felt brand new Nothing
The hotel was near OAK, so it was convenient to check in after having been through a long flight. The front desk agent was friendly, and made us feel welcomed. The room was clean and comfortable. We had a good stay. It would have been better if there was a container of hot water or coffee at all times in the lobby area.
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
the comfort and staff no everything was perfect in out 21 days trip was the best hotel we had
View A bit dated
Well located for SFO International airport, but out of any flight paths. Quiet marina location with convenient restaurant 2 mins walk away (Horatios). The reception staff were very helpful and friendly and the complementary breakfast was excellent. Would recommend to anyone wanting to stay within 30 mins of SFO or Oakland Airport
The weather That I can't use a prepaid master debit card to pay for hotel.
The staff was extremely friendly and helpful. Location was convenient and it had all of the amenities I was looking for. No. I was very happy with it and will stay there again.
The fact that it has a wonderful breakfast and is close to the Bay Breeze race area. The front desk employees were not as friendly as previous visits and the room was not as clean and fresh smelling as previous visits. This was our 3rd stay in this hotel and when we mentioned this the fellow at the front desk just said," oh."
Very friendly and helpful staff, very good breakfast and nice view. They also had a shuttle that was free of charge and could use for your traveling around the city
The view from my room and how quiet the location is
Great location, beautiful setting, friendly helpful staff.
The neighborhood. Excellent restaurants, bars, shops in walking distance. Awesomely diverse. Older hotel. Could use an update but still no problem. You are downtown so it is a little noisy and there are homeless people around. But....this is what Berkeley is so don't be surprised.
The room, facilities, and staff are great. Breakfast could use some work. It was okay, considering there is no kitchen on site. But it wasn't even good catered hot food.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
Location Police take over the lobby area. Breakfast could be better organized.