2.0 MediocreApr 10 2021
Acknowledging that was there
2.0 MediocreMar 17 2021
When I went to pick up the vehicle, I waited for 20 minutes before I spoke a staff. She told me no cars available!!!! Then the manager asked me to come inside .After a few minutes she told me to go outside and wait. Another staff came out and told me that no vehicle available. I showed the proof of confirmation, and I Asked why I'm not getting a vehicle , she told me there are so many other people made reservation before me. When I asked for the explanation she told me to get out of the office. Thank you Hertz for your excellent service 👏 😀 👍 🙌
9.6 ExcellentNov 21 2020
The interior of the car wasn’t completely cleaned as there were stains and spill residue left from other renters
2.0 MediocreSep 28 2020
Nothing.Horrible. Never got the car. Reservation at noon and got there at 11:45 and they were closed.
6.8 GoodSep 17 2020
The person at the pick-up location was friendly and helpful.The car was still dirty form the previous renter/ trip. Additionally, it only had a quarter tank of gas..I would have liked if the car were clean and filled with gas.
2.0 MediocreJul 22 2019
The people are rude and then wanted a credit check to rent the vehicle. I have never had to do that with any company. I went to enterprise received a better deal and an upgrade. I will never use hertz again.
2.8 MediocreJun 10 2018
They said they wouldn'tThey wouldn't except your offer told us we would have get our money back from you. They would not except my wife debit card. They said our card was not accepted by our transaction on line with you guys. BUT MONEY was taken out of my wife account. So we would appreciate you to kindly pay back our money and investigate this company.Our money back that was transacted on line. This place needs to be put off your place to do business with. We had to wait an hour and half because they said there was not a car on their grounds for rental. We should also be compensated for the time they made us late on leaving.
6.0 GoodJun 9 2017
Hertz - Original Pickup Site - Vehicle IssuesThe price of the deal was excellent. The vehicles were clear and appeared to be in very good condition. Our destination had a Hertz and those folks were fantastic. They resolved the issue of vehicles.The Valparaiso Hertz location was unable to give us the vehicle type (SUV) as we had requested because the license plate was expired! They offered us to drive an hour in the opposite direction to get a vehicle we wanted. Instead they gave us a sedan (which was in itself a nice sedan) but it was clearly not what I paid for. I did not get a discount or a refund because I prepaid. Then we had to wait outside of the facilities while the attendant when and fueled the vehicle! It does not reflect well on Hertz!
8.4 ExcellentMar 31 2017
Great serviceQuick serviceRental cost was a little high for type of vehicle received.