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The hotel has a great location and a beautiful beach. The reception team is well organised and friendly, gardens well kept and the pool nice, large and excellent to swimm. Somehow, this hotel which had been a great reputation in the whole area has not kept pace with time. The restaurant staff is large - from head waiters to demi chefs, waiters and more people to assist - but unefficient and not really guest orientated; kitchen is not much better. The pool would be wonderful to swim in the morning but only opens at 9.30 a.m, when everybody is heading for the beach!
The service at the hotel was very good - as were the staff at the beach bar. English was not widely spoken but with a little sign language and patience (from the staff) we were able to ask for most things The resort was closing down for the end of the season (6th September) which was miss leading when Active Hotels told us that there were only 2 rooms left in the hotel! Whilst tennis courts were advertised the hotel did not have any racquets to hire which seemed rather limiting I would imagine for most guests holidaying from outside Italy
The room was a good size but the safe was broken and we wasted the first hour waiting for someone to come and fix it. I would definitely not recommend this hotel. It was hard to find, the staff are unfriendly + unhelpful, and it is very overpriced, I only chose it for the location and pool. However, we could not use the pool when we arrived as it closes at 6.30pm and to use it the next day they wanted to charge 22 euros for 4 of us for the hire of hats (compulsory) + towel hire. So we never even got to swim!
Very relaxing and I received an upgrade when I arrived. The location was very convenient....easy to get on the autostrada heading North into Marche and going south to Chieti and Pescara. The Gran Sasso was very close too! This was a very nice location to spend time at in the morning with beach walks and then exploring other cities close by in the afternoon. The weather was perfect too! Couldn't walk out on the fifth floor balcony. It was locked during the entire stay I was there.
beautiful beach and pool General disorganization at front desk, and lack of info. Not offered full or half board. Reception had no information about the restaurant (i.e. price or menu), had to go up to the restaurant to find out. Were not told that swim caps are required for pool, and were yelled at by the lifeguard. Can only use pool when lifeguard is there (not between 1-3pm). Not offered wine menu had to guess prices
Large, very clean room. Excellent facilities such as cochtail bar, swimming pool, spa, internet and beach is right across the road. Most of the staff were extremely friendly and helpful with brilliant english. Restaurant was not as amazing as advertised on website. A lot of hidden costs as swimming pool/ beach admission and sun-chairs/shades/beds had to be payed for if you wanted access to the beach/swimming pool. Breakfast could have been better. The rooms really need some extra sound-proofing as every little noise can be heard from other rooms/hallway/outside.
Good helpful service. Extra obligatory charges of 3.5 euros per person to use some facilities do not give good imperession.
The staff was very friendly and attendive. Restaurant was good and large selection expecially on Friday an d Saturday. None
Access to beach. Nothing.
the location of the hotel was excellent, the staff were very professional and pleasant and the hotel was very clean and organized the only problem was the air conditioning...we tried to turn it off but it keep on working and the rooms where very cold...
great place to stay at, will consider again for future travel parking could be tricky during high season
Good restaurant, lovely jacuzzi´s on the roof, very relaxed atmosphere. Book the Bio rooms: they are lovely! Junior suites are not very big when travelling with a child. Better stay in the Bio rooms, they have a separate litlle bedroom. No furniture on the balcony...
The friendly staff especially at the front desk. They were very helpfull and accomodating. Excellent Room was somewhat small. Encombered view of the sea. We were at the first floor. Parking was poor.
Location - on the beachfront.
The rooms are nice and clean. Comfy beds. Nice views. Clean beach. Vodafone Wi-Fi Hotspot. The restaurant. Give it a miss and go to Columbus restaurant about 5 min walk down the road to the right. Great food, they do Pizza, Fish and Meat and it was full of locals when I went. Best meal I had in three weeks in Italy. Staff are fantastic.
Staff in all departments were first class kind, welcoming and nothing was too much trouble at any time. Food of a high standard As I am getting on, I would have liked WC facilities on the Bar/ground floor toilets are hard to find, also at least one comfortable chair in the bedroom would have been nice. Everything else was fine
Location, breakfast, everything was there, excellent...
great location, nice hotel, close to beach, good breakfasts reception staff was almost universally unhelpful. More like service from a one star hotel, not a best western. Also pool closed.
Service in general, it is very professional. Everything was perfect.
Clean rooms and a good restaurant . In general a very pleasent and relaxing stay. I would definetely recomend it to anyone in that area.
Very clean and comfortable. Rooms very well decorated and good facilities. Nothing
Beatifull sea-view ! ! !
Breakfast Hair dryer damaged
Very hospitable personnel, clean rooms, really good food in the hotel restaurant
Hotel staff where friendly & helpful, the rooms clean, location to the beach was good & only a short walk to an excellent fish restaurant named Mura which was great value & had an interesting menu. Great snack bar opposite the Hotel that you can get delicious pizza slices very cheap, Free internet connection in the reception area is also a bonus. Negative points were the road on which the Hotel was located was a little run down & looked scruffy on first arrival, the car park is down a side street across the road from the Hotel, I would not like to leave an expensive car there however. The views from the balconies where not very nice either & not private.
The hotel staff are realy nice and friendly, always approachable and courteous. After a while you naturally feel at ease. Although free beach is complementary, their staff could learn a lot from the hotel.
The air-con did not work.
The food was good and staff tried hard to communicate with us. We had recieved an email 2 weeks before departure saying our room had been moved to a camp site half a mile out of town, despite complaining this remained unchanged. on our way to the hotel we collected basic items from the supermarket ( washing up liquid, butter, milk ect., ) On arrival at the hotel the problem had disappeared and we were back in our room which unfortunately did not have a balcony and we had to dump the grocery's
The staff at the hotel went out of their way to ensure that our stay was everything that we wanted and needed. Any request that we made of them they ensured that it was met. Excellent service and customer service. Lovely people who genuinely care about service
Good value,Older people contryside
great value, good breakfast, friendly staff
Good up to date facilities and helpful staff