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The room was a good size but the safe was broken and we wasted the first hour waiting for someone to come and fix it. I would definitely not recommend this hotel. It was hard to find, the staff are unfriendly + unhelpful, and it is very overpriced, I only chose it for the location and pool. However, we could not use the pool when we arrived as it closes at 6.30pm and to use it the next day they wanted to charge 22 euros for 4 of us for the hire of hats (compulsory) + towel hire. So we never even got to swim!
beautiful beach and pool General disorganization at front desk, and lack of info. Not offered full or half board. Reception had no information about the restaurant (i.e. price or menu), had to go up to the restaurant to find out. Were not told that swim caps are required for pool, and were yelled at by the lifeguard. Can only use pool when lifeguard is there (not between 1-3pm). Not offered wine menu had to guess prices
Good helpful service. Extra obligatory charges of 3.5 euros per person to use some facilities do not give good imperession.
The hotel has a great location and a beautiful beach. The reception team is well organised and friendly, gardens well kept and the pool nice, large and excellent to swimm. Somehow, this hotel which had been a great reputation in the whole area has not kept pace with time. The restaurant staff is large - from head waiters to demi chefs, waiters and more people to assist - but unefficient and not really guest orientated; kitchen is not much better. The pool would be wonderful to swim in the morning but only opens at 9.30 a.m, when everybody is heading for the beach!
The staff was very friendly and attendive. Restaurant was good and large selection expecially on Friday an d Saturday. None
The service at the hotel was very good - as were the staff at the beach bar. English was not widely spoken but with a little sign language and patience (from the staff) we were able to ask for most things The resort was closing down for the end of the season (6th September) which was miss leading when Active Hotels told us that there were only 2 rooms left in the hotel! Whilst tennis courts were advertised the hotel did not have any racquets to hire which seemed rather limiting I would imagine for most guests holidaying from outside Italy
Large, very clean room. Excellent facilities such as cochtail bar, swimming pool, spa, internet and beach is right across the road. Most of the staff were extremely friendly and helpful with brilliant english. Restaurant was not as amazing as advertised on website. A lot of hidden costs as swimming pool/ beach admission and sun-chairs/shades/beds had to be payed for if you wanted access to the beach/swimming pool. Breakfast could have been better. The rooms really need some extra sound-proofing as every little noise can be heard from other rooms/hallway/outside.
Very relaxing and I received an upgrade when I arrived. The location was very convenient....easy to get on the autostrada heading North into Marche and going south to Chieti and Pescara. The Gran Sasso was very close too! This was a very nice location to spend time at in the morning with beach walks and then exploring other cities close by in the afternoon. The weather was perfect too! Couldn't walk out on the fifth floor balcony. It was locked during the entire stay I was there.
The friendly staff especially at the front desk. They were very helpfull and accomodating. Excellent Room was somewhat small. Encombered view of the sea. We were at the first floor. Parking was poor.
Access to beach. Nothing.
the location of the hotel was excellent, the staff were very professional and pleasant and the hotel was very clean and organized the only problem was the air conditioning...we tried to turn it off but it keep on working and the rooms where very cold...
great place to stay at, will consider again for future travel parking could be tricky during high season
Location - on the beachfront.
Good restaurant, lovely jacuzzi´s on the roof, very relaxed atmosphere. Book the Bio rooms: they are lovely! Junior suites are not very big when travelling with a child. Better stay in the Bio rooms, they have a separate litlle bedroom. No furniture on the balcony...
In one word: WOW! Great location only 200 meters from the beach, our room had ocean view. Very warm and helpful staff. Great design rooms with separate kitchenette and living room combined. Large balcony. Free beds and umbrella at the beach. Great value for money! None
Service in general, it is very professional. Everything was perfect.
Location, breakfast, everything was there, excellent...
Clean rooms and a good restaurant . In general a very pleasent and relaxing stay. I would definetely recomend it to anyone in that area.
Staff in all departments were first class kind, welcoming and nothing was too much trouble at any time. Food of a high standard As I am getting on, I would have liked WC facilities on the Bar/ground floor toilets are hard to find, also at least one comfortable chair in the bedroom would have been nice. Everything else was fine
Beatifull sea-view ! ! !
The rooms are nice and clean. Comfy beds. Nice views. Clean beach. Vodafone Wi-Fi Hotspot. The restaurant. Give it a miss and go to Columbus restaurant about 5 min walk down the road to the right. Great food, they do Pizza, Fish and Meat and it was full of locals when I went. Best meal I had in three weeks in Italy. Staff are fantastic.
great location, nice hotel, close to beach, good breakfasts reception staff was almost universally unhelpful. More like service from a one star hotel, not a best western. Also pool closed.
Very clean and comfortable. Rooms very well decorated and good facilities. Nothing
I like the pool area and the sea view and the helpful staff, some of them were really good at service! our aircondition didn,t work, so ofcourse that wasn,t nice and they forgot to help us with that matter, some staff wasn,t so helpfull than the others. Beds and some pillows were quite hard and not so comfortable.
Very nice room and a beautiful Swimming pool on the 5th floor. Breakfast was good as well. The entrance and bar at ground level looked very nice too. One waiter (an older guy who looked like a pirate) wasn't too friendly. He managed to refuse us to start using the breakfast at 07.55 because it would only open at 08.00 ! Pretty flexible. Then again, I think he was an exception. Everybody else was very friendly. ;O) It was a bit of a shame that they didn't exploit more activities in the bar below and in the bar at the swimming pool.
The hotel is new, the breakfast was good We were waked up at 7:00am by workers that were just outside our room. Indeed, at the time of this writing the hotel is still under construction and the rooms in front of ours needs to be finished. At the reception, they said they needed to urgently call the workers for a sudden damage, but this was a lie, as the workers were there since many days. I expected some excuses by the lady at the reception, but she preferred to tell a lie. I can't stand such a behaviour...
Nice room (elite), beautiful view, excellent pool, good price, the restaurant Barbanera was ok. The light in the bathroom was low, the staff was not very helpful, the room cleaning was superficial.
Spacious room, well located also not next to the noisy main road
nothing- the service was lousy- the breakfastbuffet or what they called it was misabel- they could only speak italian-and didn´t understand one english word-there were no frigde in the room- total a very bad experience
Extremely helpful staff. Noise in the room in late afternoon - something to do with pool ?
the pool, the room, the hotel, almost everything the parking was too small
the view, information parking access
the hotel is of a very high standard, the view from the upper level ( swimming pool is lovely) . The staff very very helpful and even went so far as arranging our car hire as we did not speak Italian.