Cusco Plaza Saphi

the location was perfect - close to city centre - lots of places to eat close by...beds comfortable

TV broke and it took two days before they called in the cable company - we changed room twice as they thought that would fix it but no - brought in a new cable box but no luck - so finally they decided to call in the cable guy but we left the morning he was supposed to fix it so don't know if it was fixed.... we spent 4 days there resting after hiking so TV would have been nice.

Most of the staff were very friendly and helpful. The shower was excellent. I was allowed to leave my luggage after I'd checked out. The location is very convenient.

The WiFi was weak and glitchy in many parts of the hotel. The first room I was offered had no wifi access, a door that was very hard to close, smelled of cigarette smoke, had someone else's hair on the bathroom floor and a pair of someone else's dirty socks left in the bedroom. But I was given another room quickly when I raised these issues at reception. The only other thing was that I was confronted for payment at reception after I had already paid, as was my brother later the same evening even though I had already explained I had paid. It was worrying as I'd paid in cash and been given no receipt so was concerned I would be charged twice but it seemed to get sorted eventually.