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The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
The staff were incredibly helpful and friendly That we couldn't stay longer
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
This guest did not leave comments about this hotel.
Quiet; friendly staff, especially at breakfast. Price jumped up by $60 while we were searching. Room was a bit flimsy. Picture on wall made a fairly loud noise just from walking on the floor.
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
everything park was a problum foe me because of my trailer
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
The layout of the room was excellent and very quiet. N/A
Very nice room and the breakfast area was very clean and always had a very friendly hostess there who kept it cleaned and filled. Nice choices, fresh and good looking fruit etc. The front desk staff was very friendly and helpful. Liked the cookies too! No
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
This guest did not leave comments about this hotel.
The robot delivering items.
Very comfortable and well maintained. Staff were all potite and professional. N/A
Convenient location and very clean Parking is under the building, I was driving a box truck which I had to street park two blocks away in a residential area and walk back with my bags.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Exceptional customer service. Unclean.
Beautiful hotel with strong drinks! No nightlife near by.
The rooms, meeting facilities, customer service Nothing
Under construction, noisey
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
Convenient to airport n hwy Tight room
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
The location is the only good thing about this hotel Customer service was horrible after a long flight
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Nice view beds very comfortable.
They charged extra fees.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
The staff paid close attention to details. Very nice stay. I enjoyed everything.
Great location for me.
An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
No refrigerator to store my perishable snacks and water.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
First class in every way!
This guest did not leave comments about this hotel.
Great service without being intrusive.
This guest did not leave comments about this hotel.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Location Dirty, cigarette butts everywhere, and creepy sort of people have residences here.
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
I saw a bed bug on top of the blanket within my first minute in the room.
Convenience to airport. Wake-up call on time. Spartan to the point of bare. Washed but worn and stained floor and furniture. Unwelcoming barebones ambiance.
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
Not much I couldn't wait to leave
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
Close to highway, room was dark, weird smell everywhere, bed was not very comfortable, poor internet connection
quality of room, beds, shower/tub, tv, and staff were helpful not enough end tables next to bed, there was only one and had to improvise the other side.
Location, location, location. Easy access and very close to our business location. Friendly and helpful staff. Older hotel undergoing renovations - clearly intended to improve the facility. Clean, neat, surprisingly large room. Great parking for our large vehicle with cargo trailer. Wow - worst mattress in decades of business travel. Small towels and very weak shower (okay - there's a drought). First time to find a room without a hair dryer. The good and the bad both exist here - would stay again though - feels like they are headed in the right direction...just make sure to replace the mattresses too...
There was mold on the shower floor. I asked twice for bleach to clean it myself but never got it. There are holes in the carpet.
Upstairs folks were noisy
The room and bathroom were clean, had high ceilings, was very satisfactory The TV channels weren't great, but we weren't there to watch TV anyway.
The staff they were great very polite and the rooms were very clean The other guest were very noisy.
location easy to find. nice rooms. outstanding office staff. check in and check out both smooth and easy with Heba. Ahmad attentive to situation with noisy guests upstairs (seriously, they sounded like a herd of elephants clamping around up there! even my noisy 11 year old complained about the noise level.) he moved them ... we had a very restful night. then two nights with moderate noise. staff friendly, yet professional. the 11 year old loved the pool and we love that he then slept soundly. relatively affordable. downstairs rooms get waaay too much noise from upstairs. even my hard-of-hearing father mentioned how noisy it was. housekeeping staff seem unclear on how many people are staying in rooms, even for consecutive nights ... had to get towels twice! shower grout moldy. ceiling and on wall near ceiling moldy.
Brown streak on the bed, crushed bugs on the walls, sliding doors bolted shut. Avoid!
Athena was extremely nice and helpful!
It was and indoor like motel over all it was quite. And locked hallways doors as well as the door do to the room. It was clean. I booked though kayak however they didn't tell me when I got there of have to pay $100 for a security deposit. :/ The front desk seemed pretty strict on it. Hoping I get it back to cuz you can't get it garenteed before you leave.
Excellent price (best price in the area) Friendly and helpful staff, clean, comfortable bed, easy access and parking, fridge and microwave in the room (coffee is in the lobby), 24 hr IHOP next door. Freeway noise: It is right next to the freeway, a mixed blessing because it is easy to get to, but the soundwall didn't get rid of the noise but instead seemd to make it this haunting whosh/screech. I overcame that by leaving the fan on in the bathroom and the bathroom door partially open and that masked it enough so I was able to sleep.
For a short trip to the Redwood City area this is excellent value for money and very well located just of Highway 101. Staff were very welcoming and friendly. Basic breakfast OK for a quick start. Room was clean and comfortable. Good WiFi coverage.
Nice hotel rooms and pool No
I was staying overnight for an appointment I had in the early morning. The hotel is old, but they've done some updating. In the room itself, they focused more on updating the bathroom than the main room, which I think was a good call because it's important to have a clean, well-functioning, modern bathroom. The hotel was very close to my appointment. So, in that sense the location was good. Atmosphere-wise, however, the location has nothing to offer. The front desk person was nice, efficient, and welcoming. The breakfast isn't gourmet, but a decent variety of the standard stuff: microwaved eggs, pastries, bagels, yogurt, fruit cups, etc. In other words, you could probably find something to tide you over. The lobby is clean and pleasant. The room was quiet enough, even though it faced the main street. There was a mini-fridge in the room and a coffee maker with coffee provided. It's a motel-style place, more like a Motel 6 than other Best Westerns I've stayed at and it kind of had a strip-mall feeling to it. The room had a very musty smell, not a smoke smell, but just an *old* smell. That was the worst of the whole experience for me. The room was clean, but had a kind of old, worn feeling to it that I'm not used to from Best Westerns. The carpet seemed old and dated, and the bedding, too. The heater wasn't very nuanced. It blasted hot air that made the room too hot, too quickly, but when we turned it off, the room quickly got cold. There are more modern heaters that work better, I've seen them in other hotels I've stayed in. Overall, if I had to stay in this area again, I'd probably look for a different hotel. This one was too expensive for what it had to offer.
The beds were good. The room was quiet and a nice comfortable size. The continental breakfast was simple but fresh. It included scambles eggs. The surprise, the eggs were cooked perfectly. Only an ice machine and softdrink machine. However there was a liquor store in the same building. So actually this is a plus. The door lock is falling apart and needs replacement. It was difficult to get it looked. It had a place were the chain once was. I assumed that the people are so friendly there you did not need locks. LOL
A horn of CalTrain is sometimes annoying, but they cannot avoid this... I needed any facility to make boiled water.
It's a quiet, low key hotel with nice rooms Hotel did not have records of our reservation. They had vacancies and they honor our reservation anyway.
The staff was extremely helpful. Parking lot filled up at night & I had to park on the street.
updated rooms were nice, friendly staff that took care of our issue. air conditioning worked good. wasn't up in time for the continental breakfast but they have one. I would stay there again. Jacuzzi spa will only fit 4 people , no pool, next to car wash and fast food drive thru, try to stay on other end of complex. the Jacuzzi wasn't working so I brought it up to the manager and he ended up moving us to a room with a jetted tub.
Nice/helpful staff, comfortable bed, pretty clean. Crappy hairdryer, broken air conditioner, too-small shower curtain--all of the little touches that make a hotel nice were completely missing. Would not stay here again.
The location is nice to visit Stanford-University
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Location and people Older carpets in some rooms; pillows too big!!
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
Maybe the air conditioning system can be more quieter
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
It was great the room was wonderful and the staff was great. Lots of steps so hard to get to if you are older. Also bring pillows if you want more than one,
Friendly staff and very accomodating as always. Make you feel home.
If you're looking for a clean and inexpensive place to stay in Redwood City, I would recommend this hotel. I found our room to be very clean, neat, and a lot larger than I had expected. The hotel staff were very friendly and helpful. The bed was a little hard, but overall pretty comfortable. I would give this hotel a 9 out of 10.
price of room was exorbitant. No restaurants within walking distance.
As a business traveler, I found this place to suit my every need. The location and proximity to the industrial park and dining was excellent. The cinnamon rolls are to die for. And they a wonderfully friendly Staff.
The room was very clean and bigger than expected. Has a frig and microwave as well as TV and DVD player. The person at the reception area bent over backwards to be helpful. Only 3+ miles to Stanford Med Ctr and a great place to stay if you are a patient's family. Highly recommend
A very Nice rooom...Good location...Quiet and the staff was really nice!
Stayed here for several nights and found the hotel to be very well managed, clean and reasonably priced. Room was very clean and nicely furnished. Staff were excellent. Breakfast was pleasant.
Mid-price hotel with 1st class amenities. I really appreciated the thick towels, top quality sheets (& no icky bedspread!) and robe. Room designed to feel spacious: closets, microwave & frig located in alcoves, with out taking up room space. Full-length mirror. Good lighting. Large variety at courtesy continental breakfast--eat healthy or splurge a little. Check-in & check-out procedure extremely efficient and convenient! Service not intrusive, but friendly.
Best free continental breakfast I have ever had omlettes, fresh waffles ,biscuits and gravy, fresh fruit, juice ,coffee, cereal, Keurig coffee machine in room. DVD player in room
It was close to where I had to be the following morning. The area was not the best.
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Well maintained nice hotel Music or other noises from outside could be heard inside a room during night.
confort and clean rooms, new facilitation and fancy design, not quite near to Stanford yard but fair if you dirve. Worth of money.
The beds are the reason I stay here
Everyone was so friendly and the hotel was clean and very pretty. Our room was great and we received a complimentary upgrade. Nothing! Having to leave :)
The training and courtesy of the staff, very comfortable bed and a relaxed atmosphere. All staff are simply delightful. The train track behind the hotel.
Service is outstanding; friendly and very attentive. nothing
service, size of room, accommodation generally, quality of the food, pool and gym, general ambiance
Friendly staff, wonderful location, and good food made for a very pleasurable stay. Also there was a nice pool. Wish the hot tub was working!
Everything was first class. Staff, finish, food, amenities, attention to detail, all were above expectations. N/A
nice semi luxury
Helpful staff, clean, elegant, comfortable, but not too pretentious Train noise, but proximity to train is a pro.
Comfortable and gracious Coffe in am really sucked, way to weak and cool
Needed two rooms and got a good pre-pay rate. Short stay but comfortable. Very good breakfast on site.
Everything was great. Especially liked the staff - very helpful. The Deluxe room was big with two queen beds. Our room in the back of the property had a flat screen tv. Dinah's had character, and the grounds are beautiful.
The staff were helpful and upgraded us to one of the suites. The rooms were old fashioned and we had an exercise bike in our room
Beautiful setting and gardens. Two highly-rated restaurants on premises. Heated pool and lovely pool setting. Friendly staff; immediate response to requests. Spacious room; useful mini-kitchen with prep counter, sink, refrigerator, and utensils. Comfortable bed. Ample room lighting. Convenient work desk and sitting table in room. Mix of contemporary and baroque furnishings is odd. No microwave in room. No hot tub/jacuzzi at pool. No fresh (refrigerated) half-and-half available for the coffee in the lobby.
Very nice and friendly staff. They even gave us an upgrade which was a pleasant surprise. The room was very clean and spacious.
Beautiful grounds, large rooms, quiet, good value for the money Although in good condition, the facility is dated
Loved it! So cool to have the koi ponds in between the rooms! So cute!
The staff were very helpful and the room immaculate.