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Beautiful spacious rooms in quiet area convenient to everything! Lovely pools and hot tubs and amenities we didn't have time to use. Needs to be more clear about how to get more towels, cleaning supplies etc.
It was a spacious living space for all 6 of us and the Kitchen was well equipped and functional. Lots of towels provided and extra sheet sets. Also loved having laundry in the room! Lots of stains on the carpeting made it look dirty.
I loved Bahama Bay. Everything was perfect, the pools, the food, the room , etc.
The location, amenities and resources of hotel and surrounding area. Housekeeping does not do a thorough job of cleaning suites. Maintenance was not on task of maintaining the facility because too many things (dead elements on cook stove, broked racks in dishwashers, broken farcet hardware in baths, scratches on furniture and dead grass on ground) were breaking down and not in good repair. I have stayed here since the grand opening and this year was the worst I've seen in regard to housekeeping and maintenance.
Clean & tidy resort with good local amenaties, easy access to Disney. Hidden charges shown on the hotel web site that were not on bookings.com site.
lots of room and comfort for everyone.I also liked the fact that there was a little store from which you could purchase necessary supplies. In terms of the website, I found it did not clearly define and talk about the extra charges for cleaning etc/ This could be more clear.
Great to relax! Pool at our building was not open at night and the pool sinage informed us that it was this way all year.
Of the 4 pools, only one was open late. The one nearest to our villa closed at 7pm. That is too early for vacationers who tour all day.
the ambience. the master bedroom bed made a lot of noise ,they took two days to fix a leaking kitchen sink and the the living room wall had a hole in it.
very pleasant stay and great value for money
It's location Heater didn't work in first room and just worked in second room. Door to bathroom was half off the hinges paint was failing off the ceiling room should not have been rented light switch for bathroom was defective potinial for electrocution!
The air conditioner leaked on the floor, which smelled of cat urine. The A/C stopped working during the night. There wasn't a coffee maker in the room as advertised and the bathroom light was hesitant to come on. Seemed like an old hotel that needs TLC.
The desk clerk, the location Everything!
Having a really good restaurant built into the hotel The room came with the refrigerator that did not work but the ice machine was right nearby so it was not an issue
Close to legoland Ac was broke didnt have enough beds waited till 11:30pm for them to move us into a room With a working ac didny bring us towels
I had to go to the front three times before I received a key that would unlock the door.
It is pretty basic, but an excellent value for the price
It was 10 minutes away from Lego Land. The rooms were dirty. Oh, and charged an extra $25 for early check-in.
The restaurant staff was great. female front office agent at checkin was a pleasant surprise. Was not expecting much but... there were roaches in the room. Most disgusting bathroom I have ever paid to use. Black stains on blankets. Stale odor in room. Room attendant replaced toilet paper and didn't even bother to put it on the holder.
Location Stains on bedding. Cockroaches on nightstand. Bed was horrible!
It needs some up grades. Matress ws old and spingy. Capet looks old and dingy. Greeter was not very pleasant
great location, good breakfast, clean property, spacious/nicely decorated rooms, fitness room and pool, priced just right!
This guest did not leave comments about this hotel.
Best complementary breakfast I have seen. Kids loved it. Free shuttle to lego land was convenient and ran on time. Good pizza delivered from across the street.
Clean, friendly staff, good breakfast, close parking, close to lego land N/a
Location was great to Legoland. Staff was so nice and accomodating! The room was not cleaned very well. Found old food under beds. Used dried out bath cloths hanging in the shower. No safety tabs were on any of the complimentary toiletries. They were not full, appeared to have been used.
Friendly, great staff, snacks & good coffee in Lobby, great breakfast... No
The staff was friendly and accommodating and the rooms were very clean. The entrance lobby was small and busy, and the room phone was not working so we could not call the front desk.
First of all, when we got there we were told that the credit card used was declined. After checking our account, we saw that we had indeed been charged on our card. Then we came back about 9pm from visiting my Aunt and were accosted in the parking lot by some guy wanting money. Gave him $20. to get rid of him and quickly entered the hotel. Needless to say it was less than an enjoyable weekend for us in Winter Haven.
Staff Boxed in all around
The location was great if you are going to LEGOLAND. Also the restaurants were within walking distance. The breakfast was ok but nothing like other Hampton breakfasts. The yogurt had mold in it and when I notified the attendant she thanked me and continued to clean. Also the shower curtain needed to be replaced as well as the ironing board and iron.
Hotel Staff was friendly. Room was in good order. Room was clean. I needed a late check out and was provided that with a smile. Good Hotel. It met all of my expectations for this Hotel.
In an area with very little good options, this hotel stands above the rest.
The house was very good and spacious and had all we needed for our stay We were too far away from the pool, bar & food wasn't what it said on it's web site
The size of the unit was great for the price. The staff was not very helpful on several occassions.
The resort itself is lovely just what you'd want. Unfortunately they let to large groups, E.G. football teams,etc. so swamp the facilities, spa pools, gym, sunbeds so you are crowded. The meals were nice and quite reasonable, the bar shut too early before 10pm every night even through Xmas. Often no towels avail at pool the spa/steam room/sauna got broken last day of our stay! Wristbands for pool! Our Villa was 6 miles away from the resort not 100 yards as stated in the description. The staff said it was not their problem but the booking agency. I emailed twice but received no response. We could have booked an independent villa for half the price we were charged for the hotel. The villa we were given was dirty, skum round the bath, dishwasher dirty, sweet wrappers in sofa, etc. etc.
Me and the family had a wonderful time and yes I would come back again thabks for a great vacation
The towne homes were spacious. The hotel staff begining with the manager was rude and unaccmadating. Check in is at 4pm but rooms/homes are not available and staff does not when they will be available. Towne homes are far from Disney and any other attractions. Pool on premesis is small and far away from the homes, you have to drive to the pool!
First of all let me say that this resort was nice. The pool was nice, the lazy river was smaller than it looked in pictures, but overall nice- bring a float.Tiki bar was good, and there was outdoor entertainment, there were scavenger hunts for the kids-very family friendly. I was pleased at check in, that was until I got to my unit. It was in the very last row on the outskirts of the resort, certainly not within walking distance to the pool. I was unhappy b/c it was not the floor plan that I " purposely chose" - I chose a unit with 1 bd and ba downstairs and 2 upstairs because I was traveling with a guest in a wheelchair. ( I noted at booking that I was traveling with a handicap guest-on the special request space) I thought oh, no problem they will just swap us to the correct unit- the one I reserved. That did not happen-we had to drag the mattress dwnstairs- my cripple mother in law was very uncomfortable. I was informed I was in a time share b/c I booked with booking.com & they couldn't resolve it.
Great waterpark! Loved the villas. Friendly staff. The lazy river did not have floating tubes. The upstairs on the 3 bedroom units has an awkward floor plan. The 4 bedrooms are great!
I feel like check out time should be later than 10am. We had a small baby and 10am was just entirely too early!!!
The bar and restaurant were very nice with good food and good service They only supplied one days worth of toiletries for a 6 day stay. They also need another pool closer to the far west villas. The complex has outgrown the parking area needed for the clubhouse/pool. Longer pool hours would be a big improvement. Marginal cell coverage area.
the quietness of the rooms...had neighbors but didn't hear them!
good overnight stay en route; facility was clean with a helpful staff. the only problem encountered was my GPS could not find the facility.
I liked that they let us into breakfast early The girl who checked us in wAsnt friendly
Ran towards this hotel after a disastrous experience with a "local" hotel closer to the Legoland site. This hotel in contrast was clean, with good accommodations, and great staff.
Location can't be beat! Within walking distance of Legoland. Nice pool. I've stayed at nicer hotels and discovered bedbugs which I did not see at this hotel. They did comp our room due to the fire. I didn't like the fact that I had to give up my email address. The pictures look like this is a luxurious hotel but it is really neglected and run down. None of the rooms I was in (3 total) looked remotely like any of those pictures. My reality was a water soaked floor 3 feet inside my room, an unusable shower, uncomfortable beds, and a TV without cable. The game room didn't have much for the kids to do and the machines were not working. Though they comped our room, they charged for breakfast the next morning knowing their customers didn't get to sleep that night due to the electrical fire. The fire alarms never sounded, we only knew people were being evacuated as they were evacuating. The majority of the hotel remained with power out during my stay. And I witnessed abuse of power, management yelling at handicapped staff while abandoning ship when the hotel caught fire. Only 1 staff member was left to deal with the confusion in the lobby where an alarm finally did go off but could still not be heard outside of the lobby.
The room was filthy. There were large black stains all over the sofa. The AC unit was blowing black filth into the room. it was all over the table. I pulled the sofa out and there was black stuff all over the back of the back and the floor was filthy.
Actually enjoyed our stay. B4 leaving we were sceptical about staying at the hotel bc of previous reviews but were plesently surprised. The staff was great. We were in a room they hadnt updated yet but they were updating rooms. The beds were comfortable. The room was good sized.pool was wonderful. Floor needed sweeping better. Tv was pretty outdated so not the best picture quality. Needs better curtains bc the lights from parking lot come pouring in. Could hear eveything going on outside including people going upstairs so i suggest a room not facing parkinglot.
Didn't like anything about this hotel It was the worst hotel I ever stay in
Price and that's all. Rooms were clean but old, vanity had multiple cigarette burns and rust in the bain, towels were extremely thin and no wash towels or towels for the bathroom floor, breakfast did not have much variety to choose from. I guess that's what you get for 55 a night..
Nothing Nothing. Very bad place to stay at all
The bed and pillows were very comfortable. The lady at the front desk I think her name was Jennifer was very nice. And the room was very clean too. Didn't like that we couldn't check in before 3.. We were going to legoland and the park doesn't close until 7pm so couldn't check in until after 7:30 when we were done at the park.. Paid over 160 for the room to stay in it from 8pm and check out was by 11am the next morning.
The room was clean and painted a lovely shade of blue. The bed was comfortable. The front desk staff was friendly and helpful. We loved the free shuttle service to Legoland. Although kids eat free, the food is not worth eating. It should be a crime to serve orange juice from concentrate in a central FL hotel. The restaurant is an extension of the lobby and suffered from the room deodorizer used in that area. It made the food even more unappetizing. The AC in the room was so loud that we chose to sleep with it off. Lighting throughout the hotel was too dark.
The staff were all exceptionally friendly and helpful. The room and common areas were newer and clean. Good central location and convenient access to Legoland. Only thing I didn't like were the pillows. I sleep at home with a memory foam pillow and I regret not taking it with me. Their pillows were puffy but no support.
I have to say that we were really tired when arriving at the motel. We had taken our three special needs children to Lego Land. The motel was very close to Lego Land so we didn't have far to go and it was very close to a Startbucks which we loved! Our room was for 2 double beds but when the lady at the front desk saw that we needed a little more room, she ch he'd us to a room with a little more floor space and two queen sized beds with no extra charge. The rooms were very clean and the bathroom was really nice. We would stay again. :) We loved everything!
Location Poor cleaning, didn't have a phone in the room, bathroom was a mess and bed sheets had stains.
Clean Bathtub tap ran constantly. No TV guide on programming( just a list of networks) Asked for wakeup call. Did not happen. No newspaper. Desk said to go to garage next door. Went there but they do not sell papers.
The hotel had nice access to the local attractions. Clean room, nice staff and decent breakfast fare.
hotel staff, near to disney world, free shuttle to dw n safe... room stank a bit
Excellent hotel staff! Very friendly, clean, budget friendly, and great, free breakfast! Will stay again!
We had been driving all day to reach Winter Haven and booked a hotel on the road and arrived to find the main lobby doors locked. We were unable to go in to check in. Then while trying to check in to the hotel the lady at the front desk was arguing with a customer and ignoring me. While arguing with this customer about the customer using the hotels phone she then began to threaten to call the police.. Once that happened I wasn't going to allow my family to stay at this hotel. I would say stay any where else. Never waste your time, I've never seen such a bad hotel. And to top it all off I booked ahead to make sure I could just get a room and sleep to continue driving the next morning, and when I tried called to cancel my booking they would not allow me to cancel.... Worst. Hotel. Ever.
Pool 3pm check in
Nothing!! First of all its attached to a strip club which would be nice to know....also shady people in parking lot while going into room. Then sheets and pillowcase had stains on them AND 3 cockroaches belly up still alive in the bathroom... It was HORRIBLE was there 10 minutes and could not stay!
We liked that the location was close to the wedding venue. We were grateful for the recliner in our room... The nighttime crying was soothed much easier with it! The surrounding area is not the safest. But for the money they did a swell job. It was difficult staying with an 8mo old the light shined through the curtains so it wasn't "night time" for him.
Reminded us of hotels from years ago. Nothing fancy, but comfortable and a picturesque setting. Good breakfast topped off the stay.
Location was close to Lego land and staff was nice. Price was decent for the location near the park and food. It was kind of what I expected for the price. The very thin windows asked the traffic to keep me awake as it sits of the main road. The room was infested with sugar ants. I didn't notice them when I first checked in, but within a minute of me setting a snack on the nightstand, hundreds of sugar ants attacked from behind the bed. I then found them in the bathroom as well. There was a roach trap in the bathroom area, but they didn't seem to be stopping the ants.