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Service was first class and staff so well trained and so helpful, breakfast the best anywhere. The Proprietor was charming and was everywhere ensuring guest satisfaction. A family run hotel that the large groups would do well to visit amd copy nothing to complain about
The staff was fantastic. Very accomidating and helpful. Made me feel like family. Monday we checked out at 5:30 am and they provided breakfast and sandwiches for us without even asking. Very nice and thoughtful. The hotel and the city were absolutly beutiful. TV selected channels/only in German.
The hospitality of the staff. The bath facilities in the leisure area Need a better lift and a gym that has a free training area. Only 2 machine rooms
Nice atmosphere and good attitude only the size of the room we stayed find too small for 5 star hotel and the blankets are too thick or not of good quality - impossible to sleep, maybe you have an alternative decision
Parking space and restaurant closed very early. It is good for eldery persons but not for mid aged ones.
as an american traveler, it was nice to see the location is not full with "tourists". very quiet and located "off the beaten path". i enjoyed it.
The staff was superb. I've rarely stayed in a hotel where the staff was more attentive and pleasant. The staff always remembered who we were. We never had to tell them our room number. These excellent young people will always be fondly remembered by us.We were thoroughly impressed! Breakfasts were excellent with a lot of variety. The sauna and swimming facilities were very good and rank with the best in Europe. Despite requesting a valley view we were assigned a room on the (mainly pedestrian) street in the center of the Bad Bertritch village. Occasionally noisy traffic early in the morning kept us awake. In retrospect, we should have requested a change in rooms, but were tired from the journey. There is too little light in the rooms for reading. Bedside lamps are inadequate.There is no lighting in the area of the closets and clothes storage--a major oversight.This forces people to stumble around looking for clothing.
Good spa, good food My room was very noisy from the street and from the maids
Nice neghbourhood, good fitness, friendly staff, confortable room Maybe it is not on its prime.
Excellent wellness centre - more types of Sauna than you would believe existed - very good indeed. Evening meal in restaurant gave the slowest service that I have ever experienced, we ordered food at 19:50 which arrived at 21:50 during which time neighbouring tables had 3 courses and had already gone! Hotel was very apologetic and gave full refund for meal with no quibble.
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
Free web few intarnational tv chanels
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
The friendly and efficient service was excellent. It would have been useful if the hotel had provided a kettle and tea and coffee faacilities in our room.
Good sauna and pool facilities (though a 20 euros deposit for the use of a pair of towels may seem a bit "unfriendly"), excellent breakfast and attentive staff. Location is not the best, especially if you're not travelling by car. Occasional rain (common at this time of the year) can make the 20-minute walk to the city center an unconfortable experience. Bed mattresses are way too soft, they may not be suitable for people with back problems.
the services provided by the staff were excellent the very small televisions and the limited channels that were available
Nice and friendly atmosphere. This was really a relaxing stay. Exelent breakfast !!!
hotel staff were very helpful .good food first room shown was not up to standard, had to pay more money to get better room, which was very nice
Nice hotel, lovely grounds, very pleasant staff, excellent breakfast. no
We thoroughly enjoyed ourselves, it was a very relaxing time. The Hotel staff , the quality of the food and the service was excellent. In terms of value, all prices were very reasonable and affordable. We would visit the hotel again and reccommend it to family and friends.
The food was marvellous, the free wifi connection was very important to us and the massage was great. Difficulty parking but we always managed
Great staff, easy walk.
Wonderful location, management was excellent, and the staff were extremely helpful. Additionally, the rooms are large, and very nice for such a low price point. Amazing breakfast spread as well. That I couldn't stay longer. I thoroughly enjoyed my stay.
Friendly staff. Very helpful and welcoming. Wasn't a problem for us because we just visited during the start of fall but lack of AC could be a problem on hotter days.
Our final room was very good with a view of the Mosel. We chose a room in the annexe. There was nothing on the website to show that these rooms were down several staircases across the hotel gardens and down more steps. The car parking was on a public road and hard to find. For this reason we asked to change the room. Incomprehensibly we still kept our dinner table based on the old room number for the rest of our stay. Food was below standard for price and stars.
Well situated hotel relative to castle and town of Cochem, about 30 minutes' easy walk from the town center. Very attentive, polite, and helpful reception staff. Room slightly on the small side but not uncomfortable.
It was a nice stay, people were very helpfull especially for us 2year old daughter. Really nice in details also..
Parking; welcoming touches (sign on door, free bottle of wine). Overpriced for ordinary room with no view; distance from town.
The hotel-restaurant was excellent
This was a wondeful hotel! The views from our room of gthe castle and the Mosel river were magic. Staff excellent and food good. About a 15 minute walk to the town of Cochem.
Nice room. Very good breakfast. Very convenient location. Service attitude of hotel staff not very customer oriented, partly even unpolite. Compared to other hotels of this area too expensive. Extra charge of EUR 10,-- for credit card usage is very annoying, since not a global standard.
Friendly staff, well appointed rooms and good views of the Mosel and cochem Castle.
view of river mosel from our balcony and relaxed atmosphere steep hill to hotel, but you can't have the view from river level !
Great location, fabulous big room, incredibly friendly and accommodating staff. Highly recommended!
Fantastic location with excellent nearby restaurants, pubs, and shops. The hotel was great, however, the time spent in town was the best.
Staff Lack of internet connection
Everything was spacious (I doubt that this would apply to hotels that are more centrally located; however, Park Hotel was not far from the centre either, about 800m). There was a large lawn area and a pond with fish swimming around. Our son loved it! Parking on site is a big bonus, and one of the reasons we chose the hotel. A bit pricy.
Parking is excellent. Pleasant 10 minute walk to centre. Very comfortable beds.
The hotel was a 10 minute walk from downtown on sidewalks adjacent to the Mosel River. The room was good sized, clean and had a nice balcony. Parking was easy. The staff was helpful and friendly and spoke excellent English. The restaurant onsite, Divino, was very, very good. We liked the place a lot.
Our hotelroom had a nice balkony with afternoon sun acing the garden an view on the river. The hotel is situated on a perfect distance to the town centre (about 10 min walk), so the noice of the inner city with all the tourists is not disturbing people who want to go to sleep a little early. Breakfast is good and service is excellent. The rooms do not have any "unneeded" luxury, but all you need is there. We had avery nice stay.
Clean, warm, efficient Expected to have evening meal at hotel but were told on arrival restaurant was closed on Mondays
The personal attention of the owner/managers and immediate reaction to any request or commment - more a home than a hotel
Suitable accommodation to explore Moselle area Parking - inadequate spaces. Had to park on wet grass surface.
Clean and basic. Good standard. Needs more car parking
Very friendly and personal service.
Very freindly staff, great food and atmosphere
The staff was so friendly and personable. The hotel was well kept, and obviously cared for.
The hotel was really nice and the staff friendly. And on Easter morning they had a small Easter surprise for every quest. It made the stay more personal.
We were in Germany for 2 weeks and I would have to say this was the best place that we stayed at!
The hotel staff set a standard of care unmatched by any other hotel we've stayed at in Germany. The breakfast was amazing - we've never seen our kids (6 & 3) eat so much. The owner is very hands-on and is meticulous inhis attention to detail. He knew our routine after one day and had the breakfast table set-up (drinks, place settings, chairs, etc.) exactly how we wanted it on the 2nd morning. We will be going back in the Summer and would not think of staying anywhere else.
The view of the Castle from the balcony I thought it was closer to Cochem Center and it does not provide evening meals
We enjoyed the scenery and the hotel. The breakfast was superb ! We would have liked to have had the facilities to make a tea or coffee in out room.
Location Rooms were a bit tired
we had a wonderful stay. we requested a room with a view of the castle and - or the mosel river and they gave us both....it was truly beautiful and i would recommend this hotel to anyone who is going to be in cochem.
Great location with Castle and river views. Owner even got up early to provide breakfast at 6.30am due to our early departure. what service can't recommend highly enough.
I liked the bedroom and the breakfast The position was not good as I had to walk a long way from Cochem station
The staff were extremely friendly spoke good English and did all they could to make our stay a good one. Will be going back soon.
The location and the staff.
Well situated, friendly staff, easy walk into town
breakfast surroundings image noise at night in de street radio did not function too little shampoo we did not stay in the hotel but in an annex
Friendly staff, good location
The beer and wine en the staff was very polite
Web indicated Braodband available free of charge in betrooms, but it was not available
Friendly, helpful staff, beautiful setting, peaceful location Hotel brochures in English would be good.
Friendly staff. Perfect location. Nothing we do not like, but the comprehensive brochure explaining all of the facilities/treatments is only available in German. It would be good to have an English version of it.
The breakfast was good. The jacuzzi tub in the room was nice. I also enjoyed sitting on the balcony over looking the walk-way (it did not over look the garden as stated). The hotel advertised itself as a spa, not the case. There were maybe 2 choices for free spa services, everything else had to paid for and booked in advance (this was not disclosed on the website). The suite was also advertised to be equipped with a shower, it was not a shower it was the spray nozzle in the jaccuzzi tub.
The location is absolutely idylic There could be better facilities for the disabled, ie ramps, wider doors, etc
Great staff. Nice material choice and cleanliness of rooms.
shuttle into airport Frankfurt/Hahn breakfast can be more better , coffee was very bad :)
Close to airport, clean, big room, free parking
The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.
It was quiete. Cappucino
Extremely friendly, helpful staff. Quick, comfortable transfer to and from airport. Hotel very close to airport. Very comfortable, lovely room. Excellent breakfast. Couldn't have been better!
Very convenient for the airport. You can walk to the airport - 12mins, or take the mini-bus after returning a hire car. The rooms are modern, and the breakfast is good value.
Very convienent to Hahn airport. Family room was very large and clean - Bathroom very large. Staff friendly and helpful.
the staff were very friendly The bar was awful
Staff was very accomodating. We had to leave before breakfast, and the night staff prepared a brunch to go which was ready at 6am. Driving to the parking area was long and difficult due to one-way streets and construction. The walk from the hotel to the parking was difficult due to the sharp up-hill walk.
Location, pleasant staff, budget Lack of parking
Good view, central to town facilities
Excellent location facing the river right in the middle of shops, restuarants, bars etc.. Rooms clean and spacious with a mini bar.lovely restaurant and terrace bar. Manager and Assistant manager spoke excellent English> I would have liked tea and coffee making facilities in the room. As it is so central to amenities it was a bit noisy at night.
It was not possiple to park at the hotel
views from room, amenities in room, clean standard of Sunday meal could have been btter viz sevice and food quality
The hotel was in a perfect location in the city. It was convenient to local attractions (castle, wineries), restaurants and the river (boat cruise). The staff was friendly, welcoming and helpful with information about activities that were available. They even surprised my friend with a strawberry pastry with a sparkler on top at breakfast for her birthday. What a nice thoughtful
Great location, great views, friendly and helpful staff, wonderful restaurant, good value for the money Having air conditioner would have been nice but it is not a big deal as the room cooled down significantly at night.
Had an excellent balconied room overlooking the river. Parking was a bit of a problem - had to remember to feed the machines periodically.
Location is super and staff great. Some rooms were small with limited river view. Available internet ridiculously expensive. Parking garage overcharged too.
Quate and relaxaing stat
Breakfast on the balcony was an excellent way to start the day. Staff were extremely helpful and polite.
Unable to stipulate room location on booking. Ended up looking over the back alley and adjacent properties. Lot of late night noise from pubs/clubs (until almost 5am both nights!!) so little sleep. With no airconditioning unable to close windows. Despite no smoking room specified and signs within the room, on arrival distinct smell of stale smoke. With no facilities after 6pm not really a hotel. Would not recommend unless you can stipulate Mosel facing room. At 128 Euros a night poor value for money.
Comfortable hotel in centre of town.
The friendly staff, we were able to find people who spoke English, the 2nd floor terrace, the large bathroom.
Excellent location, cleanliness, friendliness, breakfast. Helpful staff.
The hotel (and cafe on the ground floor) staff was very helpful. Room was clean and breakfast was excellent. Very noisy at night as there is a pub (or nightclub) near by at the back side of the hotel.
clean, updated room with staff ready to make your stay comfortable
It is a small hotel, and we booked the honeymoon suite. It was the only one with a balcony and a vieuw over the river AND the castle. The reception is closed after six, but it was not a big deal.
Excellent No tea and coffee making facilities
Obviously a brand new hotel that still has some finishing touches to attend to; however very convienient to the airport with a magnificent breakfast. None
Staff were excellent, situated within 3 -5 mins Drive of HAHN terminal, regular shuttles
Friendly staff, airport shuttle, comfortable beds excellent food in restaurant. when I forgot an item and rang them they searched and found it for me and agreed to ost it home for me . Nothing.
the hotel staff was excellent, very friendly and helpful. They helped me in brinnging back the rented car in the middle of the night with snow. Dinner was good and price reasonable.
Beautiful, modern decor. Great interior--lovely restaurant Wonderful spa area and sauna Room extremely small, no instructions on telephone, unable to reach front desk. No clock in room, no glasses for drinking in room.
Spa and very clean room; extended parking and shuttle service. None
Excellent service We order honeymoon room, but did not get it, but when we have to pay - we have to pay about honeymoon room :(
Very clean. The sauna and relaxation room were lovely and the receptionist was very helpful and obliging and also had very good English, which was a great bonus. We had dinner in the restaurant and it was very good. The coffee etc. for breakfast was well done and there was a very good choice and likewise for teas. Nothing too bad - tea and coffee in the room would have been lovely. It was very wet when we arrived and we were a bit soaked, so a cuppa in the room would have been good. The breakfast was good but the milk and fruit area could have been colder. I am not sure if the fridge was working or not.
Very clean, comfortable. Breakfast was very good.
Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too. I liked everything about it
A really beautifull child friendly hotel. Excellent room and very helpfull owners. Ideal for overnighting at hahn. A car would be necessary,however, for longer stays.
15 min from Hahn Airport by free shuttle service
The room was fabulous. There was an excellent view and it was very state of the art. I would recommend it very highly.
The manager was an excellent host and made us very welcome. The breakfast was good and the view from the breakfast room was superb. The room was comfortable and very up to date. It was difficult to find from the Hahn airport, although once found it will be easy to go back.
A nice hotel that I would recomend to others. Need a better map to the hotel
The restaurant was good value for money & the rooms were not expensive. There was a shuttle bus to and from Hahn airport and we left the car at the hotel for no extra charge. It was only 10mins from the hoteml to the airport.
just the dinner and wine the owner wasn't flexible at all. He doesn't know what customer care is.
The Staff were fantastic!!
This family run hotel is a gem. The family are very warm and friendly. Our room was immaculate and very very comfy. Our evening meal was excellent and we highly recommend their cousin's white wine. The breakfast was great too with plenty of choices for everyone. Absolutely no. They even had a small map that they gave us to make sure we could find our way to the airport!!
It is a hotel with a really good price quality relationship, 10 minutes from Frankfurt Hahn Airport. Very friendly staff. I recommend it.
Truly wonderful view from balcony room, very helpful staff,and there was a very good breakfast
The balcony view was stunning, taking in the Mosel river and Cochem, with the added bonus of a spectacular castle thrown in for good measure! The excellent staff were delightfull in every department and ever willing to help. Their English is also very useful to us brits who should be ashamed of our willingness to learn a language other than that of our own... guten tag und danke schon... to all the staff at the hotel for making our stay so pleasant. Breakfast was between 8 to 10am which was ok but if you are there after 9:15 the choices are limited... this can be easily rectified.
Staff and Breakfast
We were delighted with the room and especially the view from the balcony. The staff were very friendly and helpful and the food was excellent. We would have liked some tea & coffee making facility available in the room.
The room was very clean. The staff extremely helpful. They spoke good english and were friendly. The location was right on the river moselle so we had an excellent view as our room was facing the front. As we were facing the beautiful river scene, this also included the main cochem road. The noise level from the road, which had lorries and motorbikes racing past from early to late. If we closed the window it was extremely hot in the room so we were forced to leave them open. Perhaps air conditioning or a fan in the room, and tea/coffee making facilites would have been great.
We loved all the fine meals that were served at the hotel and the location near the main area of Cochem. We would recommend this hotel to others without question. Nothing
Very friendly staff and owners. Nice and elaborate breakfast. The quisine was overrated by other travellers. Certainly not bad, but we were expecting (again, based on the other travellers) something very special.
The view was Amazing. The location was great because of the view of the castle. The city was quiet, romantic and peaceful. The vineyards also provided a great view.
Excellent breakfast, large parking place. Large and clean room, spaced facilitiy. Need a car to get to Cochem center.
The hotel is well managed. Our room had a nice modern style with a large balcony looking over the Mosel river. There was also a nice view of the castle. It was a pleasant 15 minute walk to the center of Cochem. Cochem is noisy with church bells, people, trains, cars and boats all making noise. The location of this hotel avoids the first two noise sources. Our room with the balcony had the last three. It did not bother us, but it would bother some people.
Outstanding view of the Cochem Castle above the town and the Mosel River. Bright, clean, comfortable rooms and friendly service.
We received a warm welcome and all the staff continued this excellent level of hospitality throughout our stay at Stumbergers. The restaurant always offered a good choice of menu and service. Finally, our room featured an excellent standard of accommodation and cleansiness. All in all, a highly recommended hotel in a very nice part of Germany.
Everything. The owner and the staff went out of their way to make us as comfortable and welcome as possible. No!!!!!!