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The location was perfect for what we wanted to do on Staten Island. The staff was extremely friendly. There was a lot of noise from the hall way and surrounding rooms.
The staff did respond immediately to my phone calls and had security search the holes for this person but the club surrounding it inside the hotel does make it intolerable to have a good night sleep I don't recommend this hotel for single adult women that are trying to get a good nights rest because of the clubs downstairs and the drunks morning the hallways just not enough security to stop all that
The entire hotel facility (especially the room) was very clean. Staff was great. Had nothing to complain about or wish to change.
They called and said they had rebooked me at the Hampton Inn across the street, which was one of the hotels I specifically avoided when booking in the first place. The second Hotel behaved as if the first hotel never let them know I was coming. I call shenanigans. won't be back unless the Verrazano collapses.
Every time I visit Staten Island I stay here and it's usually the best place to stay until now. Clean rooms, comfortable beds and great water pressure in the shower. Rooms stay warm and cozy. Breakfast wasn't too good. People living in the hotel was uncomfortable. Wouldn't stay here again until it's ran like a hotel and not a homeless shelter. Random ppl who live here asking for drugs.
The clean and modern rooms, and above all the always-helpful staff, which treated us very very well, gave us many tips to make our visit more enjoyable and fruitful. The neighborhood surrounding the hotel – though it was safe for us – and the cost.
I booked using kayak advertised price was $126 when I went to book told me the $126 price wasn't available only $139 was available ...booked anyway but didn't like that it wasn't the price as advertised ...booked with my debit card no problem went to check in and I was told I needed a credit card (nothing stated about this while booking ) said I don't have one and was told that since it was a debit card they would have to put a hold of $250 on my card until check out ....not a big deal but while booking I should've been told of this ....guy in front of me had the same problem
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Everyrhubg was great above average on all things.. Great service and room service food was beyond great.. One very rude women that was a clerk at the front desk about 3am in the morning needs to be fired. I don't want to give the hotel a bad review because of her. I asked about the shuttle and all were more than happy to call the bus driver. They said tell us when you are ready.. I walked outside and came back in and there was another clerk there. I said you can call the shuttle driver now please, I'm ready. She answered very ugly and rude sharp '' when I have time I will'' there were no customers at the desk. No reason that I should have been treated like that. I just thought to myself welcome to new jersey where all the rude selfish people in the world live and blew it off. But what needs to be realized is that people like this on staff there will cause this great hotel to lose customers.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
There is no noise from outside creeping in or from people in the hallways. The bed is very comfortable. The price is right. Food selection at breakfast is very limited. No other meals are available at the property and it is inconvenient to find a restaurant nearby. Parking fees are high.
clean comfortable and roomy...really nice breakfast
Proximity to airport. Shuttle service to and from airport.
The staff , breakfast and pool The location kinda tricky
The room was spacy The front desk put me on hold for 7 minutes, come back and ask to put me on hold again. I hung up. Front desk absent for 5-10 on check out at 450am. Front desk needs to be retrained
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Okay for a budget short term stay. Decent proximity to Newark airport with free shuttle to AirTrain station running every 30 minutes. Staff was courteous. Room was clean and bed was comfortable. Hallways and shared spaces smelled stale/ like faint cigarette smoke and were humid/ not air conditioned for most of our stay. Our air conditioner in the room was also not functional.
The price for the weekend was great but on Monday it double Not the best at all!!!
Location Housekeeping waking you up early by knocking once and opening the door on you, even if the lock is on. It's annoying!!! Check out @ 11am they'll be attempting to open the door on you around 9am.
No hot water. Reported this to staff. No results, one week apart. Seems like they could care less
What I really liked about this hotel is that all the staff is very nice. All the staff would say hello if they walked past you and were very helpful. I also liked that the bar and convenience store were open later than the other hotels in the area. My sister and I wouldn't get back to the hotel until 10:00pm to 12:00am and we were able to get a bite to eat and have a drink before going to bed. You can tell this is an older hotel so there is little things that could have been better but for the most part you could tell the management was really trying to get the hotel fixed up so the little things didn't really bother me like they would some people. When my sister and I first sat on the bed it seemed really hard and uncomfortable but it didn't turn out to be an uncomfortable sleeping experience. It was actually quite comfortable for my sister and I. If you are someone that needs a softer bed I wouldn't recommend this hotel. The location of the hotel was a bit confusing because the hotel is right off the highway so if you are going too fast you will most likely miss it and have to go all the way around again. So if you are someone taking uber and lyft just make sure your driver knows about when to turn into the hotel so you don't have to pay extra. Even though I smoke cigarettes I didn't like that the ash tray was right next to the restaurants door. It just seemed really weird to me to have it right there when people have to walk out that door. Also even though they have an ashtray right there people had been throwing their buds on the floor and staff was walking around collecting big trash but didn't stop and pick up the cigarette buds.
A place to sleep Bathroom not very clean
For $79 plus tax on a weekend night through kayak, it was great. There were only two things: 1) The room could use a mini-fridge. 2) Saturday morning, around 8:30 am, there was house music blasting from the first floor that you could easily hear on the second floor. I realize this was from a group holding a gathering there on Saturday morning, and would be hell on anyone who checked in late, but I couldn't blame the hotel.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
The staff was helpful for the most part. The room, the facility in general, was poorly maintained and run down. It felt like a dirty cheap motel. I asked the housekeeper to clean my room when I went to breakfast, nothing was done. I asked again at dinner and I came back to a pile of towels thrown on my suitcase, and the bed sheet just thrown on the bed. I called housekeeping who tried to explain that only the supervisor was on duty and that the do not disturb sign was on. This was not the case when I twice asked housekeeping to clean the room.
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
We liked that it was so close to the Newark airport & the free shuttle ran every 30 minutes to/from the airport. The staff members weren't rude, but not really friendly either. The room was very small - it barely fit the 2 double beds in it.
Every thing Parking
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Staff very helpful... Shuttle to ferry was great! The rooms were small but that is to be expected in New York I suppose!
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Price was fantastic. Room was very nice. Bathroom smelled like someone used very dirty mop to clean. Breakfast was out of most items. Basically, only plain oatmeal, yogurt, milk, & coffee were available. Nobody was staffing dining area to refill food or clean. Still not bad experiance for price.
Good shower and great bed comfortable Everthing look good until I look into the shower the rack in the shower was rusted that holds your soap and towel . Iron board needs a new top. Opening the door rubs but hey those are small things but that has effect in some ways.
Room was smelly . Parking was terrible.
The room and breakfest Everything was great
Staff very professional Parking
not enough pRKING DUE TO 3 HOTELS TOGETHER
Service Need more breakfast choice
Clean, fast shuttle, good breakfast.
The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas. Nothing at all!
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable. During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.
nothing difficulty getting to it. Staff not really friendly. Too dark
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
nice updated room. blankets were like brillo
Close to Airport , Friendly staff, Good restaurant WIFI was poor on 8th floor . Could not surf internet properly.
Parking was not included
We arrived much later than expected at Newark Airport. Fortunately for us, their airport transportation runs 24 hours. Called the front desk a couple of times about the transportation and they were always nice. It was also good to see a 24 hour pantry stocked with some pretty decent quality foods and baked goods, as all the airport concessions had closed with our late arrival. Our room was clean, modern, and nicely appointed. Overall, would highly recommend this hotel. Food in aforementioned pantry was a bit pricey. Bathroom fixtures needed some repair, but admittedly I forgot to tell them when I checked out. Location of the hotel not the greatest if you want to walk out of hotel grounds.
Nothing - rooms were dirty - bad room odour -
The room was clean. It appears to have been upgraded and the AC was good. If you are there to work, it's quiet and a good place to stay as long as you are willing to put up with the staff's poor attitude. The staff was extremely rude. The fridge did not work and when I reported it to the desk clerk she asked "So... do you want me to send someone to fix it?" Really?! I wonder what she thought was the reason I told them it wasn't working and my drinks were warm. After reporting it three times I finally got maintenance in the room at 9:30 PM, the guy said he'd be back in 10 minutes and never came back. The next day I saw someone in the hallway and told him, he came over and brought a new fridge. More than 24 hours after I first asked for it to be fixed or replaced. I found all the staff to be rude and unwilling to help with the most simple request. There are no restaurants around so you are stuck paying an insulting high price for everything you eat or drink. The breakfast buffet is 14.95 plus tax and you have eggs, sausage and potatoes as "hot" food; fruit and french toast and muffins. Don't expect more.
The location to the airport is good. The rooms were just okay. The parking was ridiculous. They did not have enough spots for how many people were there. I can't believe you have to pay for parking when there was not even enough parking to park there. Spent a lot of time driving around the parking lot and parking just where our vehicle would fit....usually no actual parking spots but rather parked on grass or in non parking area and left vehicle there. We asked for towels one night and never got them. The walls are very thin and we could here everything going on in the rooms and hallway. The rooms were not all that clean and the pillows were terrible. I would not stay here again.
I liked that it had shuttle No pool or jacuzzi for the prize
Apathetic, robotic staff that did nothing to accommodate traveler that encountered a major issue
Helpful staff. Great food at Teds! The shabby leather chairs in reception don't reflect the overall quality of the hotel.
Staff was super rude. Room was dirty. Absolutely disgusting
The hotel was very new. It was clean and the staff was very friendly, I have never seen such small rooms in a hotel before. The king size bed was wider than it was long. On either side of the bed was about 2 feet of space. It wasn't much wider in front of the bed. It was till worth it though, instead of having more space and paying $159 or $189.
The hotel was very clean and in great shape.
Staff were all very friendly. Room was clean
The breakfast and the staff at the breakfast are outstanding!!! We were greeted with genuine pleasure and the food was top notch. Kudo's to that part of your service.
reasonable price, closeness and easy transport to Manhattan, free parking, and much more. I would like to have a flexible shower head in the bathroom.
The room was cozy. It offers a complimentary Continental breakfast that is one of its only perks if any. I WAS 2X CHARGED! once by a 3rd party & once by COMFORT INN. I was told it could take 1 full business week to get the credit back now. There was a bug in the bathroom; not your ideal experience for a relaxing experience. THE CABLE REMOTE BARELY WORKED.
Amazing staff, very very friendly The definition of "standard room" was not defined. 3 adults in one king bed was a tad disturbing. That was not the fault of the hotel, but the website through which I booked the room.
clean new hotel, easy access. parking was a little difficult
Room rates good Internet slow
I liked the cleanliness of my room and the complimentary breakfast was great. I did not like that they did not have complimentary airport service. when I booked the room I was under the impression they did. I then asked them to arrange a service and I gave the suggestion what I was willing to pay and it turned out to be double.
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is located. You needed to learn the N.J.. u-turn system the hard way to figure it out. Great touch to have the computer and printer in the business area for guests to print out their boarding passes. Security wise they have a guard at the gate of the parking lot and you need your room key to operate the elevator.
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, although it needed a bit of cleaning. The bed was quite comfortable. As I recall, this used to be a Wyndham and it had been throughly renovated under their management, so the product quality was good.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
The front desk personell was very friendly the room was nice overall hotel standards were very good.
The bed was comfy enough. I did not like the switch for a bath was just for show. I did not work at all. I did not like having no blankets. Even in basic combat traing a blanket is issued out. The TV's are analog still only basic channels. There is only one entrance. No entering through the exit's. It feels very big brother
Bathrooms could have been cleaned a bit better. Seemed to have hairs (not ours) in some areas.
Despite the fact that we were moved to another hotel without prior notice they ensured that all transportation and amenities were covered by them. We were told that we were going to be switched out to another hotel the minute I checked in, despite the fact that I had confirmed my reservation the previous night with kayak and the hotel the day before.
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
Comfortable bed nice staff Needs to be renovated in areas
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
Clean. Friendly staff
The attendant at the Front Desk Myron, could not have been more rude! As I came down to check out I simply said I am checking out and all he said was just drop your key. I then asked for a receipt and he fumbled through in a huff as if I was putting him out. He did not find my hotel receipt, just a beverage expense. I asked him for hotel receipt and he looked up in a huff again and said you don't get a receipt because you booked through something else so contact them.I simply asked you cannot print an actual receipt and he just responded NOPE. I then asked for a breakfast bag since it was before 6 AM. He simply huffed away and then handed it to me without saying anything. Beyond rude. I would have stayed there this week as I am coming back for work. I will certainly not at this point. No place for bad service in competitive service industry.
Comfortable place to stay CHECK-IN CLERK / SERVICE POOR
Charged an extra $10 to park in their dirty parking lot. Breakfast was understaffed with 100 people going for one chaffing dish. No service staff. Room was ok. Only three pillows to save money. Out dated. Run down. Hazard tape across staircase. Constantly waiting for the elevator in groups of20. All jamming in and people standing waiting for the next one. Ugh
There was nothing to like it appears the place is a welfare people placed by Social Services elevators dirty not for business traveler It is an overrated hotel interns of price and facilities, plumbing in my room was not working properly noisy leaky water , my bedspread had blood stains So I slept with no covers
Everything was great. Nice breakfast with a hot selection every morning along with the usual waffles, toast, cereal, etc. I liked the strawberry topping and whipped cream for the waffles. I had anticipated a sofa sleeper in the king room, and there wasn't one there...not a big deal.
the shuttle bus does not come very regularly. We waited between 1 am and 1:50 am at the P4 location at Newark airport. There is no phone at the picking up point to call them and ask them for pick up. We managed to call their phone using a regular line but still it took additional 40 minutes. We were also informed that between 2 and 4 am there is no service. This is despite the fact that the advertisement says 24 hours shuttle bus service.
Everything. Hot tub was a special treat. Limited chance for late checkout. Some rooms are subjected to background airport sounds.
Good beds and breakfast. Poor wifi.
Bathroom was dirty
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
Everythings good, thank's!! The room is a little old but everything works and very clean!!
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
Shuttle service to and from airport prompt No breakfast provide unlike most in area
Very helpfull staff Paid breakfast is not eorth the money
The rates they have are 4star hotel rates and the hotel itself a 2star hotel. No value for my money. Beds aren't comfortable at all. The hotel itself as a whole could use some major renovation. Improvement on staff too. The old guy at the front desk wasn't that welcomimg. Being that close to one of the busiest airports around, a lot of money is being made so doing all those improvements is possible. All around environment
Convenient location, provided shuttle to airport very early in the morning. Requested wake-up call but never got one.
Close to airport The room was filthy. There was hair all over the counter and dried toothpaste on the sink. We didn't feel comfortable sleeping in the beds with the rest of the room that dirty.
Lication to the airport at newark Hotel smell not clean
It's close to NYC Everything. Never felt welcome. Overall renovation from the staff to the rooms themselves. 4star rates and you get a 2star hotel.
Every thing Nothing
the room was decent the bathrook could be better atleast with fitting shower curtains. the fitness center was convenient also but its closes at 11, what about the guests that work late shifts that want a quick workout? any exceptions? the time the gym closes, no indoor pool, cafe was over priced, there were no king size bed smoking rooms.
Nothing Dirty- biker gang partying all night being rowdy
I liked the shuttle to NYC. The hotel had a strong odor and I'd I need of some repair. Our room had obvious water damage and rust in the bathroom.
The room was super convenient to the airport and immediately off the hwy The bed was like a prison mattress, paint peeling, and I could hear the neighbors using the bathroom, not the toilet flushing actually USING THE BATHROOM....
Clean room. Good location. Good, affordable room service. There was a strong smell, like citrus cleaning fluid, throughout the hotel. I saw this mentioned on other reviews -- not sure of the issue there. Also, the tub drain was slow, causing buildup during showers. And during part of the stay, the wifi went down.