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Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it I wish breakfast was included during our stay.
The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT. Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
Great location. Worth the extra $ for lake views *Staff is hit or miss. *We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Friendly staff Fitness center needs redo
Good location. Bummer to have to pay for parking
Polite staff and clean rooms. Had to pay for parking!
I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
Location and view We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay. Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Room and dinning area were very nice They did not honor the Kayak price so, it cost and additional $90 to stay. Please be aware of this.
the large room and comfortable bed and free water.
Great bar Expensive buffet
We like to be ecological responsible and chose not to have towels and bedding replaced everyday. we hung the sign on the door as directed and that wish was respected. What we did not expect was that the bed would not be made and the normal cleaning done. Disappointing.
I thought the room was above adequate and the courtyard was very well appointed
Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
the convenience of off the highway on the highway. the elevator was out of service, which was not a problem for us, but would be for a handicapped person. And we woke up to a power outage.
Big room. Big shower. Comfortable bed. Free shuttle from airport; arrived quickly. Nice restaurant was open late. No place to hang suits in room. Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night. Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
the garden in the inner courtyard, the nature trail outside entrance doors too low and flimsy, lobby and courtyard garden dirty with detritus of the previous day, front desk staff too cool and directed at one another to be attentive and helpful to guests
My problem is with Booking.com. When I arrived, they did not have my reservation. Sheraton was kind enough to book it, and we were lucky on Graduation Weekend to be able to get a room. This is the first time this has happened to me, and I was not a pleasant experience.
Club room Pool and gym poor
Storm absolutely rocked it with customer service. I hope the Storm never ends.
Rental bicycles in front entry for client use. Room view overlooking roof of adjacent building.
If you want a hotel that is truely Vermont in downtown Burlington this is the place. It is totally Vermont. Beds are wonderful, the staff is great and the hotel is beautiful.
Room was spotless. Bed very comfortable. Staff very accommodating. Should have shuttle service to church street( height of restaurants and shopping) and the waterfront
The room was very clean and well appointed. My son LOVED the indoor pool
Decor and presentation of our room was pleasing. Very comfy bed. Close to the lake in a decent area. Staff very helpful and friendly. Interiior decor of corridors was poor, carpet needs replacing. I was worried what state the room would be and was pleasantly surprised when I opened the door.
Close to airport. Good location. Bathroom was too small. Room was muggy.
The staff was very nice
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Loved the location. Close to everything in Burlington. Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
Great breakfast and nice evening reception. The suite was nice for a family. The bedroom was small for 3.
Staff were very helpful and friendly. Breakfast buffet was very good w/ample choices for anyone. Pet friendly, there were tags to put on your room door to let people know a pet was staying there. Large comfortable suites.
Was far more than expected. Staff was excellent. Suite was immaculate.
Loved the airy, lodge-y feeling main common area, which we were able to use for a birthday party while there. The staff was exceptionally friendly and helpful. Would definitely stay again. Only complaint was the sofa bed, not very comfortable.
Very roomy and clean accommodations. Staff was friendly and helpful. Included breakfast and lunch wasn't gourmet, but the hotel was a fantastic deal, even excluding the complementary meals. Will definitely be staying here when I return to Burlington!
Staff was very helpful. Loved the free breakfast, and they provided a pack n' play at no charge to us as well.
This hotel was a good value. It did not have top of the line amenities but theit location, services and all around offering are in line with the rates they charge.
Very convenient location - clean facilities - excellent staff
Employee's are excellent!!
nothing Pool was broken Very noisy, people drinking late in the hallway
rooms were clean. breakfast was good. location to colleges was good. staff was excellent traffic during week was bad. especially trying to get out of parking lot to college area.
Place was in the right spot downtown, had a wonderful restaurant on spot, overall great place I would stay again The room next to us fought until about 3am and nothing was ever done about it.. I tried calling down but couldn't get thru to the desk for some reason.
Great food and friendly staff. Loved the curried apple soup.
The location was beautiful. The room was nice but not as nice as expected for a posh resort. The toilet was not working properly and when I reported it, the staff seemed uninterested in fixing that problem.
The dining at the hotel is really the attraction since it's associated with New England Culinary Institute. The food, especially at their "Butler's" restaurant was very good. Smallish portions encourage enjoying all courses, including dessert, and the wine list, while limited, had some good selections. If you are impatient, the service can be slow. If you are a foodie, enjoy your companions (and the meal) and make an evening of it. Room service is good and reasonable, given the level of the food. There were some small things -- peeling wallpaper in the bathroom, for example -- that should be corrected for a hotel at this level. While the room was spacious (we had a suite with kitchen, jacuzzi and a small gas-log stove they call a "fireplace") it had a "hotel" feel that failed to set it apart. We felt it was overpriced for what you got, and will probably continue to stay in bed & breakfasts rather than repeat a visit here.
Friendly staff. Good food. Although I booked a room online with two queen beds and a fold out - and paid the extra for a jr suite, when we arrived, the room had only one bed. When I called the front, they said they had no record of the request. They could not provide me with such a room because they were fully booked and wedged us into a room with two queen sized Murphy beds and provided us with a cot. There was no room to walk in the room. There was no separate living/dining area and kitchen. My rate was not adjusted downward to reflect the significant downgrade in accommodations. The telephone did not work when we checked in. The TV remote had no batteries in it. I like this resort a lot from past stays. I was really disappointed this time.
Very nice amenities and landscapes, super friendly staff, two great restaurants on site. Nice room, nice spa services and easy 30 min drive to Burlington. Didn't love the location. It's not in a charming area really - you get off the road to Essex and then it feels like an industrial zone. As you pull in the Essex, you feel like you're in an oasis, but because the surroundings are unappealing, you're limited to whatever is on-site.
Easy shopping, movie theater and great food.
In room Menus for the restaurants were not up-to-date. Often had different prices listed for the bruch. For example, the brunch was listed at $21.95 and 19.95 but actually cost !19.95
The room was spacious and meals were superb. The staff was friendly and helpful and the new spa was luxurious. The bathroom was too small and old fashioned for such a nice hotel.
The amenities and friendly staff made us feel very welcome. Pillows were too big and uncomfortable, and the tiles and grout in the bathroom was a little moldy.
we liked the spa area a lot, the food and the overall atmosphere of the hotel
Quiet, clean and comfortable. Easy access to airport and Burlington Parking can be a little tight.
They say that the airport shuttle is available 24/7, but although it runs 24/7, they don't always have available seats. We had to take a 4:15am shuttle instead of the 4:45am shuttle we wanted. So not only did we have to hang around the airport longer than we'd hoped, but we had to wake up at 3:30 am.
Very comfortable bed, coffee maker, free wi-fi No hot tub.
I was very happy with this hotel. Easy access from highway, big, clean rooms, friendly staff, free breakfast. Everything was new/updated - carpets, bathroom fixtures, furniture, beds.
The staff were super friendly. The room was big. There was mold in the bathroom shower (which my wife is severely allergic to!), the heat was stuck on and the room was 79 degrees. When I went to the front desk the employee on duty was apologetic but said there was nothing he could do. So I had to struggle with the window to open it, but alas, it seemed to be jammed shut. Also, I'd like to note, the stains on the bedding sheets was off putting.
Breakfast buffet was surprisingly good. Front desk staff was very friendly and helpful. Room had a musty smell. Maid service disregarded do not disturb sign on the door and attempted to enter the room. Overpriced.
Clean, comfortable rooms with friendly and helpful staff. Big breakfast and cookies at night. Nice location. We could hear the very loud wedding reception beneath us that went till midnight. I suggest choosing a higher floor or asking about any events when you book or check in.
The hotel and Staff were outstanding. We enjoyed our stay. The agency we booked through booked the date we left not the dates we needed. When we tried to notify the company for a refund we could not get through 5 times and never got through. Please help.
The beds were comfortable and I liked the fact that there was a clean bed cover with each new guest. The location was good and the staff very nice and helpful. Lots of choices for breakfast. Cookies at the end of the day is a nice touch. I did not like the fact that it was so close to main roads. The hotel is not in perfect condition. The rugs and lifts have seen much better days. I had thought from the description that it would be a "grander" hotel. For breakfast, I would prefer better quality : real omelets and scrambled eggs, more natural yogurts.
Great stay,awesome choices for breakfast
What an amazing deal we got for this place. We accidentally ordered the suite apparently and our room was HUGE. The staff was very friendly and it was a low-key environment seemingly insulated from the bustle around it. The complimentary breakfast was pretty standard, and was well-stocked every morning. Our room was kept clean and we overall we loved our stay. The only issue I guess would be that there is NO indoor pool on premises. We asked and were told our key would work down at holiday inn to get us into the pool and hot tub though. We never used those facilities anyway but we would've if they were on-premises. Also, the floors of the room are surprisingly cold, thanks to the tile in the bathroom. I really have a hard time even thinking of "things I didn't like" because this place is great!
The room was beautifull and spacious and clean.
Our room spacious with lots of windows. We liked having 2 separate sinks. Very quiet. We chose it for the cost. If you wanted to be closer to downtown, you had to pay more for the same comfort.
I loved having a fireplace in the room, just wish that we were told we needed to get our own firewood. I also loved that our dog could be included in our trip The maid that cleaned all weekend was loud and slammed doors. I understanding she's cleaning and it looked like it was just her but a slamming door is not what I want to wake up to at 730 am
The bed was really comfortable. The room was OK overall. Location is convenient. Noisy neighbors well into the night. Staff was not particularly service oriented, basically friendly but not as helpful as they could have been. This was not a cheap stay, so not a great value, minimal amenities.
room smelled damp and stale.
The gentleman at the front desk had a great sense of humor. There was a nice selection at the continental breakfast which can be tricky because of my dietary restrictions. The beds were extremely comfortable and the location was great for the price point we were looking for. I really enjoy when I can peruse a binder in the room with information about hotel amenities and area attractions. I was able to find information about the amenities online and area attractions in the lobby.
Clean, quiet, comfortable, Breakfast minimalist.
Clean Comfortable bed Modern bathroom Efficient
Great staff and breakfast. Love the pool and fitness room.Room is clean, location is easy to find. Room is a bit dated and parking gets tricky if all the spots by your room are full.
The staff were friendly (even when we didn't get there until 1 am, after the airline managed to lose our car seats between flights), rooms were quiet and clean, and I was amazed by the exercise room. Most have a few weights, a treadmill, and not much else. This was fully equipped with weight machines for a quality workout, plus two treadmills and an elliptical. My only regret was that we couldn't stay longer so I could take full advantage of the pool and exercise room. My girls loved the indoor pool and hot tub, and the breakfast was great too. This is my top choice the next time we travel to Burlington.
The room was clean and comfortable, with a great location right off of highway 89. Very easy access to the shopping/restaurants in Williston and a quick ride to Burlington. Hotel was a little dated but overall nothing to worry about when staying here. Could have been priced $20 less and would have been ideal.
Fairfield inn continues to be one of the best vale, pretty basic hotels. Clean, modern design, good breakfast, free wifi.
Facilities and room were very clean and nice. Bed was very uncomfortable and I could feel the springs in my back.
I understand that hotels are under construction from time to time, but the hotel needed more signs -- bigger signs -- to direct customers. They had a lot of parents moving in college students - take a lesson from the Universities in Burlington on signs and where to place them.
staff seemed genuinely friendly. not that irritating "trained friendliness" which seems so phony and makes you feel silly breakfast was not good. hardboiled eggs tasted like something else as did the oatmeal. had to go out for breakfast.
Shuddle to the airport
Courteous staff, clean facility, high end mattresses and pillows, 32 inch LCD TV, and a decent hot breakfast. Entrance to hotel is poorly marked. Also, If one is entering via a left turn (most would, coming from the highway), one must cross an often busy two lane high speed oncoming traffic. Location is in Williston, VT, a bit further out from Burlington, the main attraction in the area and further than most of the competition. But closer to the airport. The building itself is a rectangular monolith surrounded by a parking lot. Not particularly attractive or inviting. Rooms are small. Breakfast area is small; there was not enough seating for guests on a crowded weekend. Lobby and front desk area small. Only a one computer business center. In my opinion, about $20-30/night overpriced. No exercise gym.
Location and convenience
Great beds. Blackout shades. Great owner. Close to good food. Great drive-in experience. Very quiet. The door had issues with sticking. Also the cutesy switches for "do not disturb" or "make up room" kept getting bumped. A simple door hanger works better. One day, even after speaking to the cleaning lady about putting additional coffee in the room, they completely skipped our room (maybe due to the electronic "do not disturb" sign? The wife was not happy that we had no clean towels that night...
We liked the movie theme. The room had enough space that I could get work done while my kids slept. The motel was conveniently located to highways, stores, and to Lake Champlain.We want to go back when the drive-in theater is opened (we visited too late in the year)
The staff is very friendly, and the rooms were quite clean. They would've been cleaner if there was a screen door or a lobby, but this wasn't a hotel, this was a motel and access to the outside was direct from the room. So, we had to deal with a little Vermont insect life. That said, everything was really quite nice. The room was modern without flaw and very clean considering. The bedding was clean most importantly, and comfortable. The bathroom was immaculate and also functional. We'd stay there again. For the money the 10 minutes drive into town was acceptable, but I found that we had to go back-and-forth quite a bit. That's not the motels fault that's mine. I would've liked to have made one of the drive-in movie shows, because that probably would've made my stay even better and was pretty awesome to have that offered for free to motel guests, but by the time we got back from a concert we were in town for it was really too late and we just went to bed.
Clean, new, efficient, nice rooms, price Bit far from Burlington
Friendly staff, brand new rooms, free chocolates.